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Backoffice Workforce Management-Global Market Insights and Sales Trends 2025
Synopsis
Backoffice workforce management is an essential process or software for the stable and efficient production and operation of an enterprise. The back office management solution provides a dynamic platform for enterprises to manage their work and assign service levels to each task. These modules can promote employees to propose their own schedule preferences and manage holidays and shifts as needed.
The global Backoffice Workforce Management market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Backoffice Workforce Management in various end use industries. The expanding demands from the IT & Telecommunication, Retail & E-commerce, Transportation and Government, are propelling Backoffice Workforce Management market. Operation Visualizer, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Performance Management segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Backoffice Workforce Management market, driven by demand from China, the second largest economy with some signs of stabilising, the Backoffice Workforce Management market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Backoffice Workforce Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Backoffice Workforce Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Backoffice Workforce Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Backoffice Workforce Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Backoffice Workforce Management covered in this report include Monet Software, Verint System Inc, ActoiveOps Limited, Calabrio, Aspect Software, Cicero Inc, Teleopti, Intradiem and Genesys, etc.
The global Backoffice Workforce Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Monet Software
Verint System Inc
ActoiveOps Limited
Calabrio
Aspect Software
Cicero Inc
Teleopti
Intradiem
Genesys
NICE
Monet Software
Burnie Group
Verint Systems
Leaf Group
Global Backoffice Workforce Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Backoffice Workforce Management market, Segment by Type:
Operation Visualizer
Performance Management
Back-Office Optimization
Robotic Process Automation
Desktop & Process Analytics
Others
Global Backoffice Workforce Management market, by Application
IT & Telecommunication
Retail & E-commerce
Transportation
Government
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Backoffice Workforce Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Backoffice workforce management is an essential process or software for the stable and efficient production and operation of an enterprise. The back office management solution provides a dynamic platform for enterprises to manage their work and assign service levels to each task. These modules can promote employees to propose their own schedule preferences and manage holidays and shifts as needed.
The global Backoffice Workforce Management market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Backoffice Workforce Management in various end use industries. The expanding demands from the IT & Telecommunication, Retail & E-commerce, Transportation and Government, are propelling Backoffice Workforce Management market. Operation Visualizer, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Performance Management segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Backoffice Workforce Management market, driven by demand from China, the second largest economy with some signs of stabilising, the Backoffice Workforce Management market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Backoffice Workforce Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Backoffice Workforce Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Backoffice Workforce Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Backoffice Workforce Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Backoffice Workforce Management covered in this report include Monet Software, Verint System Inc, ActoiveOps Limited, Calabrio, Aspect Software, Cicero Inc, Teleopti, Intradiem and Genesys, etc.
The global Backoffice Workforce Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Monet Software
Verint System Inc
ActoiveOps Limited
Calabrio
Aspect Software
Cicero Inc
Teleopti
Intradiem
Genesys
NICE
Monet Software
Burnie Group
Verint Systems
Leaf Group
Global Backoffice Workforce Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Backoffice Workforce Management market, Segment by Type:
Operation Visualizer
Performance Management
Back-Office Optimization
Robotic Process Automation
Desktop & Process Analytics
Others
Global Backoffice Workforce Management market, by Application
IT & Telecommunication
Retail & E-commerce
Transportation
Government
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Backoffice Workforce Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Backoffice Workforce Management
1.1 Backoffice Workforce Management Market Overview
1.1.1 Backoffice Workforce Management Product Scope
1.1.2 Backoffice Workforce Management Market Status and Outlook
1.2 Global Backoffice Workforce Management Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Backoffice Workforce Management Market Size by Region (2018-2029)
1.4 Global Backoffice Workforce Management Historic Market Size by Region (2018-2023)
1.5 Global Backoffice Workforce Management Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Backoffice Workforce Management Market Size (2018-2029)
1.6.1 North America Backoffice Workforce Management Market Size (2018-2029)
1.6.2 Europe Backoffice Workforce Management Market Size (2018-2029)
1.6.3 Asia-Pacific Backoffice Workforce Management Market Size (2018-2029)
1.6.4 Latin America Backoffice Workforce Management Market Size (2018-2029)
1.6.5 Middle East & Africa Backoffice Workforce Management Market Size (2018-2029)
2 Backoffice Workforce Management Market by Type
2.1 Introduction
2.1.1 Operation Visualizer
2.1.2 Performance Management
2.1.3 Back-Office Optimization
2.1.4 Robotic Process Automation
2.1.5 Desktop & Process Analytics
2.1.6 Others
2.2 Global Backoffice Workforce Management Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Backoffice Workforce Management Historic Market Size by Type (2018-2023)
2.2.2 Global Backoffice Workforce Management Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Backoffice Workforce Management Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Backoffice Workforce Management Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Backoffice Workforce Management Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Backoffice Workforce Management Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Backoffice Workforce Management Revenue Breakdown by Type (2018-2029)
3 Backoffice Workforce Management Market Overview by Application
3.1 Introduction
3.1.1 IT & Telecommunication
3.1.2 Retail & E-commerce
3.1.3 Transportation
3.1.4 Government
3.1.5 Others
3.2 Global Backoffice Workforce Management Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Backoffice Workforce Management Historic Market Size by Application (2018-2023)
3.2.2 Global Backoffice Workforce Management Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Backoffice Workforce Management Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Backoffice Workforce Management Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Backoffice Workforce Management Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Backoffice Workforce Management Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Backoffice Workforce Management Revenue Breakdown by Application (2018-2029)
4 Backoffice Workforce Management Competition Analysis by Players
4.1 Global Backoffice Workforce Management Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Backoffice Workforce Management as of 2022)
4.3 Date of Key Players Enter into Backoffice Workforce Management Market
4.4 Global Top Players Backoffice Workforce Management Headquarters and Area Served
4.5 Key Players Backoffice Workforce Management Product Solution and Service
4.6 Competitive Status
4.6.1 Backoffice Workforce Management Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Monet Software
5.1.1 Monet Software Profile
5.1.2 Monet Software Main Business
5.1.3 Monet Software Backoffice Workforce Management Products, Services and Solutions
5.1.4 Monet Software Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.1.5 Monet Software Recent Developments
5.2 Verint System Inc
5.2.1 Verint System Inc Profile
5.2.2 Verint System Inc Main Business
5.2.3 Verint System Inc Backoffice Workforce Management Products, Services and Solutions
5.2.4 Verint System Inc Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.2.5 Verint System Inc Recent Developments
5.3 ActoiveOps Limited
5.3.1 ActoiveOps Limited Profile
5.3.2 ActoiveOps Limited Main Business
5.3.3 ActoiveOps Limited Backoffice Workforce Management Products, Services and Solutions
5.3.4 ActoiveOps Limited Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.3.5 Calabrio Recent Developments
5.4 Calabrio
5.4.1 Calabrio Profile
5.4.2 Calabrio Main Business
5.4.3 Calabrio Backoffice Workforce Management Products, Services and Solutions
5.4.4 Calabrio Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.4.5 Calabrio Recent Developments
5.5 Aspect Software
5.5.1 Aspect Software Profile
5.5.2 Aspect Software Main Business
5.5.3 Aspect Software Backoffice Workforce Management Products, Services and Solutions
5.5.4 Aspect Software Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.5.5 Aspect Software Recent Developments
5.6 Cicero Inc
5.6.1 Cicero Inc Profile
5.6.2 Cicero Inc Main Business
5.6.3 Cicero Inc Backoffice Workforce Management Products, Services and Solutions
5.6.4 Cicero Inc Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.6.5 Cicero Inc Recent Developments
5.7 Teleopti
5.7.1 Teleopti Profile
5.7.2 Teleopti Main Business
5.7.3 Teleopti Backoffice Workforce Management Products, Services and Solutions
5.7.4 Teleopti Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.7.5 Teleopti Recent Developments
5.8 Intradiem
5.8.1 Intradiem Profile
5.8.2 Intradiem Main Business
5.8.3 Intradiem Backoffice Workforce Management Products, Services and Solutions
5.8.4 Intradiem Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.8.5 Intradiem Recent Developments
5.9 Genesys
5.9.1 Genesys Profile
5.9.2 Genesys Main Business
5.9.3 Genesys Backoffice Workforce Management Products, Services and Solutions
5.9.4 Genesys Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.9.5 Genesys Recent Developments
5.10 NICE
5.10.1 NICE Profile
5.10.2 NICE Main Business
5.10.3 NICE Backoffice Workforce Management Products, Services and Solutions
5.10.4 NICE Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.10.5 NICE Recent Developments
5.11 Monet Software
5.11.1 Monet Software Profile
5.11.2 Monet Software Main Business
5.11.3 Monet Software Backoffice Workforce Management Products, Services and Solutions
5.11.4 Monet Software Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.11.5 Monet Software Recent Developments
5.12 Burnie Group
5.12.1 Burnie Group Profile
5.12.2 Burnie Group Main Business
5.12.3 Burnie Group Backoffice Workforce Management Products, Services and Solutions
5.12.4 Burnie Group Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.12.5 Burnie Group Recent Developments
5.13 Verint Systems
5.13.1 Verint Systems Profile
5.13.2 Verint Systems Main Business
5.13.3 Verint Systems Backoffice Workforce Management Products, Services and Solutions
5.13.4 Verint Systems Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.13.5 Verint Systems Recent Developments
5.14 Leaf Group
5.14.1 Leaf Group Profile
5.14.2 Leaf Group Main Business
5.14.3 Leaf Group Backoffice Workforce Management Products, Services and Solutions
5.14.4 Leaf Group Backoffice Workforce Management Revenue (US$ Million) & (2018-2023)
5.14.5 Leaf Group Recent Developments
6 North America
6.1 North America Backoffice Workforce Management Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Backoffice Workforce Management Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Backoffice Workforce Management Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Backoffice Workforce Management Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Backoffice Workforce Management Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Backoffice Workforce Management Market Dynamics
11.1 Backoffice Workforce Management Industry Trends
11.2 Backoffice Workforce Management Market Drivers
11.3 Backoffice Workforce Management Market Challenges
11.4 Backoffice Workforce Management Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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