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BPO Business Analytics-Global Market Insights and Sales Trends 2025
Synopsis
BPO (business process outsourcing) is to outsource a special business process to a third-party service provider. BPO (business process outsourcing) provides a series of flexible services and options for redesigning, managing and running specific business functions. In the past, business process outsourcing was considered as a way to reduce labor costs by transferring it operations to low-cost markets. Modern BPOs look for the most appropriate infrastructure and skills from all over the world to design, build and run processes to help optimize the strategic results that enterprises want to achieve for their customers. BPO was originally related to manufacturing, but now it is adopted by other industries such as finance.
The adoption of systems such as ERP, CRM, SCM, and SFA by enterprises and the industrial Internet revolution have led to the generation of large volumes of data. Moreover, with the increased adoption of big data, the use of business analytics has also surged with a greater need to understand data. Data analytics tools and technologies help derive powerful insights and make efficient use of big data. This helps organizations make strategic decisions based on actionable insights for their business activities.
The global BPO Business Analytics market size is expected to reach US$ 71830 million by 2029, growing at a CAGR of 14.0% from 2023 to 2029. The market is mainly driven by the significant applications of BPO Business Analytics in various end use industries. The expanding demands from the BFSI, Manufacturing, Healthcare and Retail, are propelling BPO Business Analytics market. HR, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the procurement segment is estimated at % CAGR for the next seven-year period.
The major players in global BPO Business Analytics market include Accenture, Cognizant, Genpact, IBM, etc. The top 4 players occupy about 50% shares of the global market. North America and Europe are main markets, they occupy about 70% of the global market. HR is the main type, with a share about 20%. BFSI is the main application, which holds a share about 25%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for BPO Business Analytics, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global BPO Business Analytics market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global BPO Business Analytics market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, BPO Business Analytics sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of BPO Business Analytics covered in this report include Accenture, Cognizant, Genpact, IBM, TCS, Tech Mahindra, Capgemini, Wipro and EXL, etc.
The global BPO Business Analytics market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Accenture
Cognizant
Genpact
IBM
TCS
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Concentrix
Infosys
Mu Sigma
StarTe
95TELEWEB INFORMATION
CDG
CPI Data Services
Huatuo
Sunyard System Engineering
transcosmos inc.
BEYONDSOFT
Global BPO Business Analytics market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global BPO Business Analytics market, Segment by Type:
HR
procurement
Sales & Marketing
Logistics
Training
Product Engineering
F & A
Customer Care
Global BPO Business Analytics market, by Application
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of BPO Business Analytics companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
BPO (business process outsourcing) is to outsource a special business process to a third-party service provider. BPO (business process outsourcing) provides a series of flexible services and options for redesigning, managing and running specific business functions. In the past, business process outsourcing was considered as a way to reduce labor costs by transferring it operations to low-cost markets. Modern BPOs look for the most appropriate infrastructure and skills from all over the world to design, build and run processes to help optimize the strategic results that enterprises want to achieve for their customers. BPO was originally related to manufacturing, but now it is adopted by other industries such as finance.
The adoption of systems such as ERP, CRM, SCM, and SFA by enterprises and the industrial Internet revolution have led to the generation of large volumes of data. Moreover, with the increased adoption of big data, the use of business analytics has also surged with a greater need to understand data. Data analytics tools and technologies help derive powerful insights and make efficient use of big data. This helps organizations make strategic decisions based on actionable insights for their business activities.
The global BPO Business Analytics market size is expected to reach US$ 71830 million by 2029, growing at a CAGR of 14.0% from 2023 to 2029. The market is mainly driven by the significant applications of BPO Business Analytics in various end use industries. The expanding demands from the BFSI, Manufacturing, Healthcare and Retail, are propelling BPO Business Analytics market. HR, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the procurement segment is estimated at % CAGR for the next seven-year period.
The major players in global BPO Business Analytics market include Accenture, Cognizant, Genpact, IBM, etc. The top 4 players occupy about 50% shares of the global market. North America and Europe are main markets, they occupy about 70% of the global market. HR is the main type, with a share about 20%. BFSI is the main application, which holds a share about 25%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for BPO Business Analytics, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global BPO Business Analytics market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global BPO Business Analytics market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, BPO Business Analytics sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of BPO Business Analytics covered in this report include Accenture, Cognizant, Genpact, IBM, TCS, Tech Mahindra, Capgemini, Wipro and EXL, etc.
The global BPO Business Analytics market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Accenture
Cognizant
Genpact
IBM
TCS
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Concentrix
Infosys
Mu Sigma
StarTe
95TELEWEB INFORMATION
CDG
CPI Data Services
Huatuo
Sunyard System Engineering
transcosmos inc.
BEYONDSOFT
Global BPO Business Analytics market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global BPO Business Analytics market, Segment by Type:
HR
procurement
Sales & Marketing
Logistics
Training
Product Engineering
F & A
Customer Care
Global BPO Business Analytics market, by Application
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of BPO Business Analytics companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of BPO Business Analytics
1.1 BPO Business Analytics Market Overview
1.1.1 BPO Business Analytics Product Scope
1.1.2 BPO Business Analytics Market Status and Outlook
1.2 Global BPO Business Analytics Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global BPO Business Analytics Market Size by Region (2018-2029)
1.4 Global BPO Business Analytics Historic Market Size by Region (2018-2023)
1.5 Global BPO Business Analytics Market Size Forecast by Region (2024-2029)
1.6 Key Regions, BPO Business Analytics Market Size (2018-2029)
1.6.1 North America BPO Business Analytics Market Size (2018-2029)
1.6.2 Europe BPO Business Analytics Market Size (2018-2029)
1.6.3 Asia-Pacific BPO Business Analytics Market Size (2018-2029)
1.6.4 Latin America BPO Business Analytics Market Size (2018-2029)
1.6.5 Middle East & Africa BPO Business Analytics Market Size (2018-2029)
2 BPO Business Analytics Market by Type
2.1 Introduction
2.1.1 HR
2.1.2 procurement
2.1.3 Sales & Marketing
2.1.4 Logistics
2.1.5 Training
2.1.6 Product Engineering
2.1.7 F & A
2.1.8 Customer Care
2.2 Global BPO Business Analytics Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global BPO Business Analytics Historic Market Size by Type (2018-2023)
2.2.2 Global BPO Business Analytics Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America BPO Business Analytics Revenue Breakdown by Type (2018-2029)
2.3.2 Europe BPO Business Analytics Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific BPO Business Analytics Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America BPO Business Analytics Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa BPO Business Analytics Revenue Breakdown by Type (2018-2029)
3 BPO Business Analytics Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Manufacturing
3.1.3 Healthcare
3.1.4 Retail
3.1.5 Telecom
3.1.6 Others
3.2 Global BPO Business Analytics Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global BPO Business Analytics Historic Market Size by Application (2018-2023)
3.2.2 Global BPO Business Analytics Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America BPO Business Analytics Revenue Breakdown by Application (2018-2029)
3.3.2 Europe BPO Business Analytics Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific BPO Business Analytics Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America BPO Business Analytics Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa BPO Business Analytics Revenue Breakdown by Application (2018-2029)
4 BPO Business Analytics Competition Analysis by Players
4.1 Global BPO Business Analytics Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in BPO Business Analytics as of 2022)
4.3 Date of Key Players Enter into BPO Business Analytics Market
4.4 Global Top Players BPO Business Analytics Headquarters and Area Served
4.5 Key Players BPO Business Analytics Product Solution and Service
4.6 Competitive Status
4.6.1 BPO Business Analytics Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Accenture
5.1.1 Accenture Profile
5.1.2 Accenture Main Business
5.1.3 Accenture BPO Business Analytics Products, Services and Solutions
5.1.4 Accenture BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.1.5 Accenture Recent Developments
5.2 Cognizant
5.2.1 Cognizant Profile
5.2.2 Cognizant Main Business
5.2.3 Cognizant BPO Business Analytics Products, Services and Solutions
5.2.4 Cognizant BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.2.5 Cognizant Recent Developments
5.3 Genpact
5.3.1 Genpact Profile
5.3.2 Genpact Main Business
5.3.3 Genpact BPO Business Analytics Products, Services and Solutions
5.3.4 Genpact BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.3.5 IBM Recent Developments
5.4 IBM
5.4.1 IBM Profile
5.4.2 IBM Main Business
5.4.3 IBM BPO Business Analytics Products, Services and Solutions
5.4.4 IBM BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.4.5 IBM Recent Developments
5.5 TCS
5.5.1 TCS Profile
5.5.2 TCS Main Business
5.5.3 TCS BPO Business Analytics Products, Services and Solutions
5.5.4 TCS BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.5.5 TCS Recent Developments
5.6 Tech Mahindra
5.6.1 Tech Mahindra Profile
5.6.2 Tech Mahindra Main Business
5.6.3 Tech Mahindra BPO Business Analytics Products, Services and Solutions
5.6.4 Tech Mahindra BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.6.5 Tech Mahindra Recent Developments
5.7 Capgemini
5.7.1 Capgemini Profile
5.7.2 Capgemini Main Business
5.7.3 Capgemini BPO Business Analytics Products, Services and Solutions
5.7.4 Capgemini BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.7.5 Capgemini Recent Developments
5.8 Wipro
5.8.1 Wipro Profile
5.8.2 Wipro Main Business
5.8.3 Wipro BPO Business Analytics Products, Services and Solutions
5.8.4 Wipro BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.8.5 Wipro Recent Developments
5.9 EXL
5.9.1 EXL Profile
5.9.2 EXL Main Business
5.9.3 EXL BPO Business Analytics Products, Services and Solutions
5.9.4 EXL BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.9.5 EXL Recent Developments
5.10 NTT DATA(Dell)
5.10.1 NTT DATA(Dell) Profile
5.10.2 NTT DATA(Dell) Main Business
5.10.3 NTT DATA(Dell) BPO Business Analytics Products, Services and Solutions
5.10.4 NTT DATA(Dell) BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.10.5 NTT DATA(Dell) Recent Developments
5.11 WNS Global
5.11.1 WNS Global Profile
5.11.2 WNS Global Main Business
5.11.3 WNS Global BPO Business Analytics Products, Services and Solutions
5.11.4 WNS Global BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.11.5 WNS Global Recent Developments
5.12 Concentrix
5.12.1 Concentrix Profile
5.12.2 Concentrix Main Business
5.12.3 Concentrix BPO Business Analytics Products, Services and Solutions
5.12.4 Concentrix BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.12.5 Concentrix Recent Developments
5.13 Infosys
5.13.1 Infosys Profile
5.13.2 Infosys Main Business
5.13.3 Infosys BPO Business Analytics Products, Services and Solutions
5.13.4 Infosys BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.13.5 Infosys Recent Developments
5.14 Mu Sigma
5.14.1 Mu Sigma Profile
5.14.2 Mu Sigma Main Business
5.14.3 Mu Sigma BPO Business Analytics Products, Services and Solutions
5.14.4 Mu Sigma BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.14.5 Mu Sigma Recent Developments
5.15 StarTe
5.15.1 StarTe Profile
5.15.2 StarTe Main Business
5.15.3 StarTe BPO Business Analytics Products, Services and Solutions
5.15.4 StarTe BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.15.5 StarTe Recent Developments
5.16 95TELEWEB INFORMATION
5.16.1 95TELEWEB INFORMATION Profile
5.16.2 95TELEWEB INFORMATION Main Business
5.16.3 95TELEWEB INFORMATION BPO Business Analytics Products, Services and Solutions
5.16.4 95TELEWEB INFORMATION BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.16.5 95TELEWEB INFORMATION Recent Developments
5.17 CDG
5.17.1 CDG Profile
5.17.2 CDG Main Business
5.17.3 CDG BPO Business Analytics Products, Services and Solutions
5.17.4 CDG BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.17.5 CDG Recent Developments
5.18 CPI Data Services
5.18.1 CPI Data Services Profile
5.18.2 CPI Data Services Main Business
5.18.3 CPI Data Services BPO Business Analytics Products, Services and Solutions
5.18.4 CPI Data Services BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.18.5 CPI Data Services Recent Developments
5.19 Huatuo
5.19.1 Huatuo Profile
5.19.2 Huatuo Main Business
5.19.3 Huatuo BPO Business Analytics Products, Services and Solutions
5.19.4 Huatuo BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.19.5 Huatuo Recent Developments
5.20 Sunyard System Engineering
5.20.1 Sunyard System Engineering Profile
5.20.2 Sunyard System Engineering Main Business
5.20.3 Sunyard System Engineering BPO Business Analytics Products, Services and Solutions
5.20.4 Sunyard System Engineering BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.20.5 Sunyard System Engineering Recent Developments
5.21 transcosmos inc.
5.21.1 transcosmos inc. Profile
5.21.2 transcosmos inc. Main Business
5.21.3 transcosmos inc. BPO Business Analytics Products, Services and Solutions
5.21.4 transcosmos inc. BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.21.5 transcosmos inc. Recent Developments
5.22 BEYONDSOFT
5.22.1 BEYONDSOFT Profile
5.22.2 BEYONDSOFT Main Business
5.22.3 BEYONDSOFT BPO Business Analytics Products, Services and Solutions
5.22.4 BEYONDSOFT BPO Business Analytics Revenue (US$ Million) & (2018-2023)
5.22.5 BEYONDSOFT Recent Developments
6 North America
6.1 North America BPO Business Analytics Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe BPO Business Analytics Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific BPO Business Analytics Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America BPO Business Analytics Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa BPO Business Analytics Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 BPO Business Analytics Market Dynamics
11.1 BPO Business Analytics Industry Trends
11.2 BPO Business Analytics Market Drivers
11.3 BPO Business Analytics Market Challenges
11.4 BPO Business Analytics Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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