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BPO in Public-Global Market Insights and Sales Trends 2025
Synopsis
BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
The global BPO in Public market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of BPO in Public in various end use industries. The expanding demands from the Military, Police, Public Education and Public Transit, are propelling BPO in Public market. F&A Outsourcing, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the CRM BPO segment is estimated at % CAGR for the next seven-year period.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for BPO in Public, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global BPO in Public market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global BPO in Public market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, BPO in Public sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of BPO in Public covered in this report include Accenture, Capgemini, IBM, Serco Global Services, TCS, Unisys and Wipro, etc.
The global BPO in Public market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
Global BPO in Public market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global BPO in Public market, Segment by Type:
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing
Global BPO in Public market, by Application
Military
Police
Public Education
Public Transit
Healthcare Services
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of BPO in Public companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
The global BPO in Public market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of BPO in Public in various end use industries. The expanding demands from the Military, Police, Public Education and Public Transit, are propelling BPO in Public market. F&A Outsourcing, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the CRM BPO segment is estimated at % CAGR for the next seven-year period.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for BPO in Public, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global BPO in Public market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global BPO in Public market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, BPO in Public sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of BPO in Public covered in this report include Accenture, Capgemini, IBM, Serco Global Services, TCS, Unisys and Wipro, etc.
The global BPO in Public market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
Global BPO in Public market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global BPO in Public market, Segment by Type:
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing
Global BPO in Public market, by Application
Military
Police
Public Education
Public Transit
Healthcare Services
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of BPO in Public companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of BPO in Public
1.1 BPO in Public Market Overview
1.1.1 BPO in Public Product Scope
1.1.2 BPO in Public Market Status and Outlook
1.2 Global BPO in Public Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global BPO in Public Market Size by Region (2018-2029)
1.4 Global BPO in Public Historic Market Size by Region (2018-2023)
1.5 Global BPO in Public Market Size Forecast by Region (2024-2029)
1.6 Key Regions, BPO in Public Market Size (2018-2029)
1.6.1 North America BPO in Public Market Size (2018-2029)
1.6.2 Europe BPO in Public Market Size (2018-2029)
1.6.3 Asia-Pacific BPO in Public Market Size (2018-2029)
1.6.4 Latin America BPO in Public Market Size (2018-2029)
1.6.5 Middle East & Africa BPO in Public Market Size (2018-2029)
2 BPO in Public Market by Type
2.1 Introduction
2.1.1 F&A Outsourcing
2.1.2 CRM BPO
2.1.3 HR Outsourcing
2.1.4 Procurement Outsourcing
2.2 Global BPO in Public Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global BPO in Public Historic Market Size by Type (2018-2023)
2.2.2 Global BPO in Public Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America BPO in Public Revenue Breakdown by Type (2018-2029)
2.3.2 Europe BPO in Public Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific BPO in Public Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America BPO in Public Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa BPO in Public Revenue Breakdown by Type (2018-2029)
3 BPO in Public Market Overview by Application
3.1 Introduction
3.1.1 Military
3.1.2 Police
3.1.3 Public Education
3.1.4 Public Transit
3.1.5 Healthcare Services
3.1.6 Others
3.2 Global BPO in Public Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global BPO in Public Historic Market Size by Application (2018-2023)
3.2.2 Global BPO in Public Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America BPO in Public Revenue Breakdown by Application (2018-2029)
3.3.2 Europe BPO in Public Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific BPO in Public Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America BPO in Public Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa BPO in Public Revenue Breakdown by Application (2018-2029)
4 BPO in Public Competition Analysis by Players
4.1 Global BPO in Public Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in BPO in Public as of 2022)
4.3 Date of Key Players Enter into BPO in Public Market
4.4 Global Top Players BPO in Public Headquarters and Area Served
4.5 Key Players BPO in Public Product Solution and Service
4.6 Competitive Status
4.6.1 BPO in Public Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Accenture
5.1.1 Accenture Profile
5.1.2 Accenture Main Business
5.1.3 Accenture BPO in Public Products, Services and Solutions
5.1.4 Accenture BPO in Public Revenue (US$ Million) & (2018-2023)
5.1.5 Accenture Recent Developments
5.2 Capgemini
5.2.1 Capgemini Profile
5.2.2 Capgemini Main Business
5.2.3 Capgemini BPO in Public Products, Services and Solutions
5.2.4 Capgemini BPO in Public Revenue (US$ Million) & (2018-2023)
5.2.5 Capgemini Recent Developments
5.3 IBM
5.3.1 IBM Profile
5.3.2 IBM Main Business
5.3.3 IBM BPO in Public Products, Services and Solutions
5.3.4 IBM BPO in Public Revenue (US$ Million) & (2018-2023)
5.3.5 Serco Global Services Recent Developments
5.4 Serco Global Services
5.4.1 Serco Global Services Profile
5.4.2 Serco Global Services Main Business
5.4.3 Serco Global Services BPO in Public Products, Services and Solutions
5.4.4 Serco Global Services BPO in Public Revenue (US$ Million) & (2018-2023)
5.4.5 Serco Global Services Recent Developments
5.5 TCS
5.5.1 TCS Profile
5.5.2 TCS Main Business
5.5.3 TCS BPO in Public Products, Services and Solutions
5.5.4 TCS BPO in Public Revenue (US$ Million) & (2018-2023)
5.5.5 TCS Recent Developments
5.6 Unisys
5.6.1 Unisys Profile
5.6.2 Unisys Main Business
5.6.3 Unisys BPO in Public Products, Services and Solutions
5.6.4 Unisys BPO in Public Revenue (US$ Million) & (2018-2023)
5.6.5 Unisys Recent Developments
5.7 Wipro
5.7.1 Wipro Profile
5.7.2 Wipro Main Business
5.7.3 Wipro BPO in Public Products, Services and Solutions
5.7.4 Wipro BPO in Public Revenue (US$ Million) & (2018-2023)
5.7.5 Wipro Recent Developments
6 North America
6.1 North America BPO in Public Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe BPO in Public Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific BPO in Public Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America BPO in Public Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa BPO in Public Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 BPO in Public Market Dynamics
11.1 BPO in Public Industry Trends
11.2 BPO in Public Market Drivers
11.3 BPO in Public Market Challenges
11.4 BPO in Public Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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