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Chatbots-Global Market Insights and Sales Trends 2025
Synopsis
A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.
The global Chatbots market size is expected to reach US$ 3892.1 million by 2029, growing at a CAGR of 20.0% from 2023 to 2029. The market is mainly driven by the significant applications of Chatbots in various end use industries. The expanding demands from the Websites, Contact Centers, Social Media and Mobile Platform, are propelling Chatbots market. Software, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Services segment is estimated at % CAGR for the next seven-year period.
The major drivers for upsurge in demand for chatbot software and services include increasing penetration of websites and mobile applications, proliferating demand of intelligent customer engagement, strong need to understand consumer behavior, and adoption of cloud-based technology
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Chatbots, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Chatbots market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Chatbots market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Chatbots sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Chatbots covered in this report include Artificial Solutions, IBM Watson, Naunce Communications, eGain Coporation, Creative Virtual, Next IT Corp., CX Company, Speaktoit and Customer, etc.
The global Chatbots market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Artificial Solutions
IBM Watson
Naunce Communications
eGain Coporation
Creative Virtual
Next IT Corp.
CX Company
Speaktoit
Customer
Codebaby
Global Chatbots market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Chatbots market, Segment by Type:
Software
Services
Global Chatbots market, by Application
Websites
Contact Centers
Social Media
Mobile Platform
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Chatbots companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.
The global Chatbots market size is expected to reach US$ 3892.1 million by 2029, growing at a CAGR of 20.0% from 2023 to 2029. The market is mainly driven by the significant applications of Chatbots in various end use industries. The expanding demands from the Websites, Contact Centers, Social Media and Mobile Platform, are propelling Chatbots market. Software, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Services segment is estimated at % CAGR for the next seven-year period.
The major drivers for upsurge in demand for chatbot software and services include increasing penetration of websites and mobile applications, proliferating demand of intelligent customer engagement, strong need to understand consumer behavior, and adoption of cloud-based technology
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Chatbots, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Chatbots market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Chatbots market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Chatbots sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Chatbots covered in this report include Artificial Solutions, IBM Watson, Naunce Communications, eGain Coporation, Creative Virtual, Next IT Corp., CX Company, Speaktoit and Customer, etc.
The global Chatbots market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Artificial Solutions
IBM Watson
Naunce Communications
eGain Coporation
Creative Virtual
Next IT Corp.
CX Company
Speaktoit
Customer
Codebaby
Global Chatbots market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Chatbots market, Segment by Type:
Software
Services
Global Chatbots market, by Application
Websites
Contact Centers
Social Media
Mobile Platform
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Chatbots companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Chatbots
1.1 Chatbots Market Overview
1.1.1 Chatbots Product Scope
1.1.2 Chatbots Market Status and Outlook
1.2 Global Chatbots Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Chatbots Market Size by Region (2018-2029)
1.4 Global Chatbots Historic Market Size by Region (2018-2023)
1.5 Global Chatbots Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Chatbots Market Size (2018-2029)
1.6.1 North America Chatbots Market Size (2018-2029)
1.6.2 Europe Chatbots Market Size (2018-2029)
1.6.3 Asia-Pacific Chatbots Market Size (2018-2029)
1.6.4 Latin America Chatbots Market Size (2018-2029)
1.6.5 Middle East & Africa Chatbots Market Size (2018-2029)
2 Chatbots Market by Type
2.1 Introduction
2.1.1 Software
2.1.2 Services
2.2 Global Chatbots Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Chatbots Historic Market Size by Type (2018-2023)
2.2.2 Global Chatbots Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Chatbots Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Chatbots Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Chatbots Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Chatbots Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Chatbots Revenue Breakdown by Type (2018-2029)
3 Chatbots Market Overview by Application
3.1 Introduction
3.1.1 Websites
3.1.2 Contact Centers
3.1.3 Social Media
3.1.4 Mobile Platform
3.2 Global Chatbots Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Chatbots Historic Market Size by Application (2018-2023)
3.2.2 Global Chatbots Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Chatbots Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Chatbots Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Chatbots Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Chatbots Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Chatbots Revenue Breakdown by Application (2018-2029)
4 Chatbots Competition Analysis by Players
4.1 Global Chatbots Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Chatbots as of 2022)
4.3 Date of Key Players Enter into Chatbots Market
4.4 Global Top Players Chatbots Headquarters and Area Served
4.5 Key Players Chatbots Product Solution and Service
4.6 Competitive Status
4.6.1 Chatbots Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Artificial Solutions
5.1.1 Artificial Solutions Profile
5.1.2 Artificial Solutions Main Business
5.1.3 Artificial Solutions Chatbots Products, Services and Solutions
5.1.4 Artificial Solutions Chatbots Revenue (US$ Million) & (2018-2023)
5.1.5 Artificial Solutions Recent Developments
5.2 IBM Watson
5.2.1 IBM Watson Profile
5.2.2 IBM Watson Main Business
5.2.3 IBM Watson Chatbots Products, Services and Solutions
5.2.4 IBM Watson Chatbots Revenue (US$ Million) & (2018-2023)
5.2.5 IBM Watson Recent Developments
5.3 Naunce Communications
5.3.1 Naunce Communications Profile
5.3.2 Naunce Communications Main Business
5.3.3 Naunce Communications Chatbots Products, Services and Solutions
5.3.4 Naunce Communications Chatbots Revenue (US$ Million) & (2018-2023)
5.3.5 eGain Coporation Recent Developments
5.4 eGain Coporation
5.4.1 eGain Coporation Profile
5.4.2 eGain Coporation Main Business
5.4.3 eGain Coporation Chatbots Products, Services and Solutions
5.4.4 eGain Coporation Chatbots Revenue (US$ Million) & (2018-2023)
5.4.5 eGain Coporation Recent Developments
5.5 Creative Virtual
5.5.1 Creative Virtual Profile
5.5.2 Creative Virtual Main Business
5.5.3 Creative Virtual Chatbots Products, Services and Solutions
5.5.4 Creative Virtual Chatbots Revenue (US$ Million) & (2018-2023)
5.5.5 Creative Virtual Recent Developments
5.6 Next IT Corp.
5.6.1 Next IT Corp. Profile
5.6.2 Next IT Corp. Main Business
5.6.3 Next IT Corp. Chatbots Products, Services and Solutions
5.6.4 Next IT Corp. Chatbots Revenue (US$ Million) & (2018-2023)
5.6.5 Next IT Corp. Recent Developments
5.7 CX Company
5.7.1 CX Company Profile
5.7.2 CX Company Main Business
5.7.3 CX Company Chatbots Products, Services and Solutions
5.7.4 CX Company Chatbots Revenue (US$ Million) & (2018-2023)
5.7.5 CX Company Recent Developments
5.8 Speaktoit
5.8.1 Speaktoit Profile
5.8.2 Speaktoit Main Business
5.8.3 Speaktoit Chatbots Products, Services and Solutions
5.8.4 Speaktoit Chatbots Revenue (US$ Million) & (2018-2023)
5.8.5 Speaktoit Recent Developments
5.9 Customer
5.9.1 Customer Profile
5.9.2 Customer Main Business
5.9.3 Customer Chatbots Products, Services and Solutions
5.9.4 Customer Chatbots Revenue (US$ Million) & (2018-2023)
5.9.5 Customer Recent Developments
5.10 Codebaby
5.10.1 Codebaby Profile
5.10.2 Codebaby Main Business
5.10.3 Codebaby Chatbots Products, Services and Solutions
5.10.4 Codebaby Chatbots Revenue (US$ Million) & (2018-2023)
5.10.5 Codebaby Recent Developments
6 North America
6.1 North America Chatbots Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Chatbots Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Chatbots Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Chatbots Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Chatbots Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Chatbots Market Dynamics
11.1 Chatbots Industry Trends
11.2 Chatbots Market Drivers
11.3 Chatbots Market Challenges
11.4 Chatbots Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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