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Cloud-based BPO-Global Market Insights and Sales Trends 2025
Synopsis
The Cloud BPO offers various types of services for different sectors such as human resource, e-commerce, finance and accounting, customer care, sales & marketing and others.
The global Cloud-based BPO market size is expected to reach US$ 180560 million by 2029, growing at a CAGR of 16.5% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud-based BPO in various end use industries. The expanding demands from the BFSI, Telecom & IT, Healthcare and Automotive, are propelling Cloud-based BPO market. Human Resource, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the E-Commerce segment is estimated at % CAGR for the next seven-year period.
High adoption of cloud computing in different regions is providing significant opportunities for the providers of cloud BPO services to increase the market share in the regions.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud-based BPO, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud-based BPO market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud-based BPO market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud-based BPO sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud-based BPO covered in this report include Firstsource Solutions, WNS, Infosys, HCL Technologies, Genpact, Capgemini, Atos, Tata Consultancy Services and DXC Technology, etc.
The global Cloud-based BPO market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Firstsource Solutions
WNS
Infosys
HCL Technologies
Genpact
Capgemini
Atos
Tata Consultancy Services
DXC Technology
Sungard
Accenture
ADP
IBM
Oracle
SAP
Xerox
HPE
Global Cloud-based BPO market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud-based BPO market, Segment by Type:
Human Resource
E-Commerce
Finance and Accounting
Customer Care
Sales and Marketing
Others
Global Cloud-based BPO market, by Application
BFSI
Telecom & IT
Healthcare
Automotive
Manufacturing
Food And Beverage
Power & Energy
Consumer Electronics
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud-based BPO companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
The Cloud BPO offers various types of services for different sectors such as human resource, e-commerce, finance and accounting, customer care, sales & marketing and others.
The global Cloud-based BPO market size is expected to reach US$ 180560 million by 2029, growing at a CAGR of 16.5% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud-based BPO in various end use industries. The expanding demands from the BFSI, Telecom & IT, Healthcare and Automotive, are propelling Cloud-based BPO market. Human Resource, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the E-Commerce segment is estimated at % CAGR for the next seven-year period.
High adoption of cloud computing in different regions is providing significant opportunities for the providers of cloud BPO services to increase the market share in the regions.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud-based BPO, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud-based BPO market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud-based BPO market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud-based BPO sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud-based BPO covered in this report include Firstsource Solutions, WNS, Infosys, HCL Technologies, Genpact, Capgemini, Atos, Tata Consultancy Services and DXC Technology, etc.
The global Cloud-based BPO market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Firstsource Solutions
WNS
Infosys
HCL Technologies
Genpact
Capgemini
Atos
Tata Consultancy Services
DXC Technology
Sungard
Accenture
ADP
IBM
Oracle
SAP
Xerox
HPE
Global Cloud-based BPO market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud-based BPO market, Segment by Type:
Human Resource
E-Commerce
Finance and Accounting
Customer Care
Sales and Marketing
Others
Global Cloud-based BPO market, by Application
BFSI
Telecom & IT
Healthcare
Automotive
Manufacturing
Food And Beverage
Power & Energy
Consumer Electronics
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud-based BPO companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Cloud-based BPO
1.1 Cloud-based BPO Market Overview
1.1.1 Cloud-based BPO Product Scope
1.1.2 Cloud-based BPO Market Status and Outlook
1.2 Global Cloud-based BPO Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Cloud-based BPO Market Size by Region (2018-2029)
1.4 Global Cloud-based BPO Historic Market Size by Region (2018-2023)
1.5 Global Cloud-based BPO Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Cloud-based BPO Market Size (2018-2029)
1.6.1 North America Cloud-based BPO Market Size (2018-2029)
1.6.2 Europe Cloud-based BPO Market Size (2018-2029)
1.6.3 Asia-Pacific Cloud-based BPO Market Size (2018-2029)
1.6.4 Latin America Cloud-based BPO Market Size (2018-2029)
1.6.5 Middle East & Africa Cloud-based BPO Market Size (2018-2029)
2 Cloud-based BPO Market by Type
2.1 Introduction
2.1.1 Human Resource
2.1.2 E-Commerce
2.1.3 Finance and Accounting
2.1.4 Customer Care
2.1.5 Sales and Marketing
2.1.6 Others
2.2 Global Cloud-based BPO Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Cloud-based BPO Historic Market Size by Type (2018-2023)
2.2.2 Global Cloud-based BPO Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Cloud-based BPO Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Cloud-based BPO Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Cloud-based BPO Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Cloud-based BPO Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Cloud-based BPO Revenue Breakdown by Type (2018-2029)
3 Cloud-based BPO Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Telecom & IT
3.1.3 Healthcare
3.1.4 Automotive
3.1.5 Manufacturing
3.1.6 Food And Beverage
3.1.7 Power & Energy
3.1.8 Consumer Electronics
3.1.9 Others
3.2 Global Cloud-based BPO Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Cloud-based BPO Historic Market Size by Application (2018-2023)
3.2.2 Global Cloud-based BPO Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Cloud-based BPO Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Cloud-based BPO Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Cloud-based BPO Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Cloud-based BPO Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Cloud-based BPO Revenue Breakdown by Application (2018-2029)
4 Cloud-based BPO Competition Analysis by Players
4.1 Global Cloud-based BPO Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud-based BPO as of 2022)
4.3 Date of Key Players Enter into Cloud-based BPO Market
4.4 Global Top Players Cloud-based BPO Headquarters and Area Served
4.5 Key Players Cloud-based BPO Product Solution and Service
4.6 Competitive Status
4.6.1 Cloud-based BPO Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Firstsource Solutions
5.1.1 Firstsource Solutions Profile
5.1.2 Firstsource Solutions Main Business
5.1.3 Firstsource Solutions Cloud-based BPO Products, Services and Solutions
5.1.4 Firstsource Solutions Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.1.5 Firstsource Solutions Recent Developments
5.2 WNS
5.2.1 WNS Profile
5.2.2 WNS Main Business
5.2.3 WNS Cloud-based BPO Products, Services and Solutions
5.2.4 WNS Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.2.5 WNS Recent Developments
5.3 Infosys
5.3.1 Infosys Profile
5.3.2 Infosys Main Business
5.3.3 Infosys Cloud-based BPO Products, Services and Solutions
5.3.4 Infosys Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.3.5 HCL Technologies Recent Developments
5.4 HCL Technologies
5.4.1 HCL Technologies Profile
5.4.2 HCL Technologies Main Business
5.4.3 HCL Technologies Cloud-based BPO Products, Services and Solutions
5.4.4 HCL Technologies Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.4.5 HCL Technologies Recent Developments
5.5 Genpact
5.5.1 Genpact Profile
5.5.2 Genpact Main Business
5.5.3 Genpact Cloud-based BPO Products, Services and Solutions
5.5.4 Genpact Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.5.5 Genpact Recent Developments
5.6 Capgemini
5.6.1 Capgemini Profile
5.6.2 Capgemini Main Business
5.6.3 Capgemini Cloud-based BPO Products, Services and Solutions
5.6.4 Capgemini Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.6.5 Capgemini Recent Developments
5.7 Atos
5.7.1 Atos Profile
5.7.2 Atos Main Business
5.7.3 Atos Cloud-based BPO Products, Services and Solutions
5.7.4 Atos Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.7.5 Atos Recent Developments
5.8 Tata Consultancy Services
5.8.1 Tata Consultancy Services Profile
5.8.2 Tata Consultancy Services Main Business
5.8.3 Tata Consultancy Services Cloud-based BPO Products, Services and Solutions
5.8.4 Tata Consultancy Services Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.8.5 Tata Consultancy Services Recent Developments
5.9 DXC Technology
5.9.1 DXC Technology Profile
5.9.2 DXC Technology Main Business
5.9.3 DXC Technology Cloud-based BPO Products, Services and Solutions
5.9.4 DXC Technology Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.9.5 DXC Technology Recent Developments
5.10 Sungard
5.10.1 Sungard Profile
5.10.2 Sungard Main Business
5.10.3 Sungard Cloud-based BPO Products, Services and Solutions
5.10.4 Sungard Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.10.5 Sungard Recent Developments
5.11 Accenture
5.11.1 Accenture Profile
5.11.2 Accenture Main Business
5.11.3 Accenture Cloud-based BPO Products, Services and Solutions
5.11.4 Accenture Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.11.5 Accenture Recent Developments
5.12 ADP
5.12.1 ADP Profile
5.12.2 ADP Main Business
5.12.3 ADP Cloud-based BPO Products, Services and Solutions
5.12.4 ADP Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.12.5 ADP Recent Developments
5.13 IBM
5.13.1 IBM Profile
5.13.2 IBM Main Business
5.13.3 IBM Cloud-based BPO Products, Services and Solutions
5.13.4 IBM Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.13.5 IBM Recent Developments
5.14 Oracle
5.14.1 Oracle Profile
5.14.2 Oracle Main Business
5.14.3 Oracle Cloud-based BPO Products, Services and Solutions
5.14.4 Oracle Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.14.5 Oracle Recent Developments
5.15 SAP
5.15.1 SAP Profile
5.15.2 SAP Main Business
5.15.3 SAP Cloud-based BPO Products, Services and Solutions
5.15.4 SAP Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.15.5 SAP Recent Developments
5.16 Xerox
5.16.1 Xerox Profile
5.16.2 Xerox Main Business
5.16.3 Xerox Cloud-based BPO Products, Services and Solutions
5.16.4 Xerox Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.16.5 Xerox Recent Developments
5.17 HPE
5.17.1 HPE Profile
5.17.2 HPE Main Business
5.17.3 HPE Cloud-based BPO Products, Services and Solutions
5.17.4 HPE Cloud-based BPO Revenue (US$ Million) & (2018-2023)
5.17.5 HPE Recent Developments
6 North America
6.1 North America Cloud-based BPO Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Cloud-based BPO Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Cloud-based BPO Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Cloud-based BPO Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Cloud-based BPO Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Cloud-based BPO Market Dynamics
11.1 Cloud-based BPO Industry Trends
11.2 Cloud-based BPO Market Drivers
11.3 Cloud-based BPO Market Challenges
11.4 Cloud-based BPO Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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