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Contact Center Outsourcing-Global Market Insights and Sales Trends 2025
Synopsis
Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies.
The global Contact Center Outsourcing market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Contact Center Outsourcing in various end use industries. The expanding demands from the BFSI, Retail, Government and IT & Telecommunication, are propelling Contact Center Outsourcing market. Email Support, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Chat Support segment is estimated at % CAGR for the next seven-year period.
Currently, contact centers are adopting new technologies to perform multichannel operations. This results in better customer experience and enables customer expectations to be met with advanced level of interaction.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Contact Center Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Contact Center Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Contact Center Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Contact Center Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Contact Center Outsourcing covered in this report include IBM, HP, Sitel, Teleperformance, Xerox Corporation, CGS Inc, HGS, Datamark, Inc and Infinit Contact, etc.
The global Contact Center Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos
Global Contact Center Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Contact Center Outsourcing market, Segment by Type:
Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others
Global Contact Center Outsourcing market, by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Contact Center Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies.
The global Contact Center Outsourcing market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Contact Center Outsourcing in various end use industries. The expanding demands from the BFSI, Retail, Government and IT & Telecommunication, are propelling Contact Center Outsourcing market. Email Support, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Chat Support segment is estimated at % CAGR for the next seven-year period.
Currently, contact centers are adopting new technologies to perform multichannel operations. This results in better customer experience and enables customer expectations to be met with advanced level of interaction.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Contact Center Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Contact Center Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Contact Center Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Contact Center Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Contact Center Outsourcing covered in this report include IBM, HP, Sitel, Teleperformance, Xerox Corporation, CGS Inc, HGS, Datamark, Inc and Infinit Contact, etc.
The global Contact Center Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos
Global Contact Center Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Contact Center Outsourcing market, Segment by Type:
Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others
Global Contact Center Outsourcing market, by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Contact Center Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Contact Center Outsourcing
1.1 Contact Center Outsourcing Market Overview
1.1.1 Contact Center Outsourcing Product Scope
1.1.2 Contact Center Outsourcing Market Status and Outlook
1.2 Global Contact Center Outsourcing Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Contact Center Outsourcing Market Size by Region (2018-2029)
1.4 Global Contact Center Outsourcing Historic Market Size by Region (2018-2023)
1.5 Global Contact Center Outsourcing Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Contact Center Outsourcing Market Size (2018-2029)
1.6.1 North America Contact Center Outsourcing Market Size (2018-2029)
1.6.2 Europe Contact Center Outsourcing Market Size (2018-2029)
1.6.3 Asia-Pacific Contact Center Outsourcing Market Size (2018-2029)
1.6.4 Latin America Contact Center Outsourcing Market Size (2018-2029)
1.6.5 Middle East & Africa Contact Center Outsourcing Market Size (2018-2029)
2 Contact Center Outsourcing Market by Type
2.1 Introduction
2.1.1 Email Support
2.1.2 Chat Support
2.1.3 Voice Over IP (VoIP)
2.1.4 Website Support
2.1.5 Others
2.2 Global Contact Center Outsourcing Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Contact Center Outsourcing Historic Market Size by Type (2018-2023)
2.2.2 Global Contact Center Outsourcing Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Contact Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Contact Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Contact Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Contact Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Contact Center Outsourcing Revenue Breakdown by Type (2018-2029)
3 Contact Center Outsourcing Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Retail
3.1.3 Government
3.1.4 IT & Telecommunication
3.1.5 Defense Aerospace & Intelligence
3.1.6 Manufacturing
3.1.7 Others
3.2 Global Contact Center Outsourcing Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Contact Center Outsourcing Historic Market Size by Application (2018-2023)
3.2.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Contact Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Contact Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Contact Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Contact Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Contact Center Outsourcing Revenue Breakdown by Application (2018-2029)
4 Contact Center Outsourcing Competition Analysis by Players
4.1 Global Contact Center Outsourcing Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2022)
4.3 Date of Key Players Enter into Contact Center Outsourcing Market
4.4 Global Top Players Contact Center Outsourcing Headquarters and Area Served
4.5 Key Players Contact Center Outsourcing Product Solution and Service
4.6 Competitive Status
4.6.1 Contact Center Outsourcing Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 IBM
5.1.1 IBM Profile
5.1.2 IBM Main Business
5.1.3 IBM Contact Center Outsourcing Products, Services and Solutions
5.1.4 IBM Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.1.5 IBM Recent Developments
5.2 HP
5.2.1 HP Profile
5.2.2 HP Main Business
5.2.3 HP Contact Center Outsourcing Products, Services and Solutions
5.2.4 HP Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.2.5 HP Recent Developments
5.3 Sitel
5.3.1 Sitel Profile
5.3.2 Sitel Main Business
5.3.3 Sitel Contact Center Outsourcing Products, Services and Solutions
5.3.4 Sitel Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.3.5 Teleperformance Recent Developments
5.4 Teleperformance
5.4.1 Teleperformance Profile
5.4.2 Teleperformance Main Business
5.4.3 Teleperformance Contact Center Outsourcing Products, Services and Solutions
5.4.4 Teleperformance Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.4.5 Teleperformance Recent Developments
5.5 Xerox Corporation
5.5.1 Xerox Corporation Profile
5.5.2 Xerox Corporation Main Business
5.5.3 Xerox Corporation Contact Center Outsourcing Products, Services and Solutions
5.5.4 Xerox Corporation Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.5.5 Xerox Corporation Recent Developments
5.6 CGS Inc
5.6.1 CGS Inc Profile
5.6.2 CGS Inc Main Business
5.6.3 CGS Inc Contact Center Outsourcing Products, Services and Solutions
5.6.4 CGS Inc Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.6.5 CGS Inc Recent Developments
5.7 HGS
5.7.1 HGS Profile
5.7.2 HGS Main Business
5.7.3 HGS Contact Center Outsourcing Products, Services and Solutions
5.7.4 HGS Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.7.5 HGS Recent Developments
5.8 Datamark, Inc
5.8.1 Datamark, Inc Profile
5.8.2 Datamark, Inc Main Business
5.8.3 Datamark, Inc Contact Center Outsourcing Products, Services and Solutions
5.8.4 Datamark, Inc Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.8.5 Datamark, Inc Recent Developments
5.9 Infinit Contact
5.9.1 Infinit Contact Profile
5.9.2 Infinit Contact Main Business
5.9.3 Infinit Contact Contact Center Outsourcing Products, Services and Solutions
5.9.4 Infinit Contact Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.9.5 Infinit Contact Recent Developments
5.10 Five9
5.10.1 Five9 Profile
5.10.2 Five9 Main Business
5.10.3 Five9 Contact Center Outsourcing Products, Services and Solutions
5.10.4 Five9 Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.10.5 Five9 Recent Developments
5.11 VADS
5.11.1 VADS Profile
5.11.2 VADS Main Business
5.11.3 VADS Contact Center Outsourcing Products, Services and Solutions
5.11.4 VADS Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.11.5 VADS Recent Developments
5.12 Alorica
5.12.1 Alorica Profile
5.12.2 Alorica Main Business
5.12.3 Alorica Contact Center Outsourcing Products, Services and Solutions
5.12.4 Alorica Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.12.5 Alorica Recent Developments
5.13 Invensis
5.13.1 Invensis Profile
5.13.2 Invensis Main Business
5.13.3 Invensis Contact Center Outsourcing Products, Services and Solutions
5.13.4 Invensis Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.13.5 Invensis Recent Developments
5.14 Transcosmos
5.14.1 Transcosmos Profile
5.14.2 Transcosmos Main Business
5.14.3 Transcosmos Contact Center Outsourcing Products, Services and Solutions
5.14.4 Transcosmos Contact Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.14.5 Transcosmos Recent Developments
6 North America
6.1 North America Contact Center Outsourcing Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Contact Center Outsourcing Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Outsourcing Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Contact Center Outsourcing Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Outsourcing Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Contact Center Outsourcing Market Dynamics
11.1 Contact Center Outsourcing Industry Trends
11.2 Contact Center Outsourcing Market Drivers
11.3 Contact Center Outsourcing Market Challenges
11.4 Contact Center Outsourcing Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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