The Market Reports

Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com

Contact Center Software-Global Market Insights and Sales Trends 2025

Contact Center Software-Global Market Insights and Sales Trends 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1849461

No of Pages : 104

Ask Your Query

Synopsis

Contact center software is a tool that enables businesses to manage communication with customers and clients over several communication channels. It also automates key contact center processes such as cost control, agent development, customer experience monitoring and enhancement, and compliance with laws and regulations. Contact center software helps businesses to provide better customer service and satisfaction.

The global Contact Center Software market size is expected to reach US$ 29080 million by 2029, growing at a CAGR of 8.8% from 2023 to 2029. The market is mainly driven by the significant applications of Contact Center Software in various end use industries.

The expanding demands from the Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting and Workforce Management, are propelling Contact Center Software market. Speech Analytics, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cross-channel Analytics segment is estimated at % CAGR for the next seven-year period.

Evolution of the technology has changed the way Enterprises deal with the potential customers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric Enterprises. The contact center software is a communication and collaboration application that enables users to resolve inbound queries and manage outbound to serve or acquire customers. Enhanced business agility, improved business continuity, and the growing acceptance of home-based work are driving the growth of cloud-based contact center software market. Professional services, including consulting, training and support, and integration and implementation of contact center software, are a widely used service type in the contact center software market. Managed services have a higher adoption rate than professional services. Managed services empower organizations to focus on their core business functions while delegating contact center operations to professionals. Managed service providers ensure the efficient management of contact center processes and simultaneously deliver enhanced customer experience through multiple channels.

Report Objectives

This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Contact Center Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.

Key Features of The Study:

This report provides in-depth analysis of the global Contact Center Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.

This report profiles key players in the global Contact Center Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Contact Center Software sales data, market share and ranking.

This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.

This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.

Key companies of Contact Center Software covered in this report include Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc. (US), 8X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany) and NICE Ltd. (Israel), etc.

The global Contact Center Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.

Market Segmentation

Company Profiles:

  • Cisco Systems, Inc. (US)
  • Genpact Limited (Bermuda)
  • Verint Systems Inc. (US)
  • 8X8 Inc. (US)
  • Genesys (US)
  • Oracle Corporation (US)
  • Mitel Networks Corporation (Canada)
  • SAP SE (Germany)
  • NICE Ltd. (Israel)
  • Enghouse Interactive (US)
  • Five9, Inc. (US)
  • CallMiner (US)
  • Servion Global Solutions (India)

Global Contact Center Software market, by region:

  • North America (U.S., Canada, Mexico)
  • Europe (Germany, France, UK, Italy, etc.)
  • Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
  • South America (Brazil, etc.)
  • Middle East and Africa (Turkey, GCC Countries, Africa, etc.)

Global Contact Center Software market, Segment by Type:

  • Speech Analytics
  • Cross-channel Analytics
  • Predictive Analytics
  • Performance Analytics
  • Text Analytics

Global Contact Center Software market, by Application

  • Log Management
  • Risk and Compliance Management
  • Real-Time Monitoring and Reporting
  • Workforce Management
  • Customer Experience Management

Core Chapters

Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Contact Center Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion

Index

1 Market Overview of Contact Center Software
1.1 Contact Center Software Market Overview
1.1.1 Contact Center Software Product Scope
1.1.2 Contact Center Software Market Status and Outlook
1.2 Global Contact Center Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Contact Center Software Market Size by Region (2018-2029)
1.4 Global Contact Center Software Historic Market Size by Region (2018-2023)
1.5 Global Contact Center Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Contact Center Software Market Size (2018-2029)
1.6.1 North America Contact Center Software Market Size (2018-2029)
1.6.2 Europe Contact Center Software Market Size (2018-2029)
1.6.3 Asia-Pacific Contact Center Software Market Size (2018-2029)
1.6.4 Latin America Contact Center Software Market Size (2018-2029)
1.6.5 Middle East & Africa Contact Center Software Market Size (2018-2029)
2 Contact Center Software Market by Type
2.1 Introduction
2.1.1 Speech Analytics
2.1.2 Cross-channel Analytics
2.1.3 Predictive Analytics
2.1.4 Performance Analytics
2.1.5 Text Analytics
2.2 Global Contact Center Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Contact Center Software Historic Market Size by Type (2018-2023)
2.2.2 Global Contact Center Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Contact Center Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Contact Center Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Contact Center Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Contact Center Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Contact Center Software Revenue Breakdown by Type (2018-2029)
3 Contact Center Software Market Overview by Application
3.1 Introduction
3.1.1 Log Management
3.1.2 Risk and Compliance Management
3.1.3 Real-Time Monitoring and Reporting
3.1.4 Workforce Management
3.1.5 Customer Experience Management
3.2 Global Contact Center Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Contact Center Software Historic Market Size by Application (2018-2023)
3.2.2 Global Contact Center Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Contact Center Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Contact Center Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Contact Center Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Contact Center Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Contact Center Software Revenue Breakdown by Application (2018-2029)
4 Contact Center Software Competition Analysis by Players
4.1 Global Contact Center Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Contact Center Software as of 2022)
4.3 Date of Key Players Enter into Contact Center Software Market
4.4 Global Top Players Contact Center Software Headquarters and Area Served
4.5 Key Players Contact Center Software Product Solution and Service
4.6 Competitive Status
4.6.1 Contact Center Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Cisco Systems, Inc. (US)
5.1.1 Cisco Systems, Inc. (US) Profile
5.1.2 Cisco Systems, Inc. (US) Main Business
5.1.3 Cisco Systems, Inc. (US) Contact Center Software Products, Services and Solutions
5.1.4 Cisco Systems, Inc. (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.1.5 Cisco Systems, Inc. (US) Recent Developments
5.2 Genpact Limited (Bermuda)
5.2.1 Genpact Limited (Bermuda) Profile
5.2.2 Genpact Limited (Bermuda) Main Business
5.2.3 Genpact Limited (Bermuda) Contact Center Software Products, Services and Solutions
5.2.4 Genpact Limited (Bermuda) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.2.5 Genpact Limited (Bermuda) Recent Developments
5.3 Verint Systems Inc. (US)
5.3.1 Verint Systems Inc. (US) Profile
5.3.2 Verint Systems Inc. (US) Main Business
5.3.3 Verint Systems Inc. (US) Contact Center Software Products, Services and Solutions
5.3.4 Verint Systems Inc. (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.3.5 8X8 Inc. (US) Recent Developments
5.4 8X8 Inc. (US)
5.4.1 8X8 Inc. (US) Profile
5.4.2 8X8 Inc. (US) Main Business
5.4.3 8X8 Inc. (US) Contact Center Software Products, Services and Solutions
5.4.4 8X8 Inc. (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.4.5 8X8 Inc. (US) Recent Developments
5.5 Genesys (US)
5.5.1 Genesys (US) Profile
5.5.2 Genesys (US) Main Business
5.5.3 Genesys (US) Contact Center Software Products, Services and Solutions
5.5.4 Genesys (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.5.5 Genesys (US) Recent Developments
5.6 Oracle Corporation (US)
5.6.1 Oracle Corporation (US) Profile
5.6.2 Oracle Corporation (US) Main Business
5.6.3 Oracle Corporation (US) Contact Center Software Products, Services and Solutions
5.6.4 Oracle Corporation (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.6.5 Oracle Corporation (US) Recent Developments
5.7 Mitel Networks Corporation (Canada)
5.7.1 Mitel Networks Corporation (Canada) Profile
5.7.2 Mitel Networks Corporation (Canada) Main Business
5.7.3 Mitel Networks Corporation (Canada) Contact Center Software Products, Services and Solutions
5.7.4 Mitel Networks Corporation (Canada) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.7.5 Mitel Networks Corporation (Canada) Recent Developments
5.8 SAP SE (Germany)
5.8.1 SAP SE (Germany) Profile
5.8.2 SAP SE (Germany) Main Business
5.8.3 SAP SE (Germany) Contact Center Software Products, Services and Solutions
5.8.4 SAP SE (Germany) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.8.5 SAP SE (Germany) Recent Developments
5.9 NICE Ltd. (Israel)
5.9.1 NICE Ltd. (Israel) Profile
5.9.2 NICE Ltd. (Israel) Main Business
5.9.3 NICE Ltd. (Israel) Contact Center Software Products, Services and Solutions
5.9.4 NICE Ltd. (Israel) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.9.5 NICE Ltd. (Israel) Recent Developments
5.10 Enghouse Interactive (US)
5.10.1 Enghouse Interactive (US) Profile
5.10.2 Enghouse Interactive (US) Main Business
5.10.3 Enghouse Interactive (US) Contact Center Software Products, Services and Solutions
5.10.4 Enghouse Interactive (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.10.5 Enghouse Interactive (US) Recent Developments
5.11 Five9, Inc. (US)
5.11.1 Five9, Inc. (US) Profile
5.11.2 Five9, Inc. (US) Main Business
5.11.3 Five9, Inc. (US) Contact Center Software Products, Services and Solutions
5.11.4 Five9, Inc. (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.11.5 Five9, Inc. (US) Recent Developments
5.12 CallMiner (US)
5.12.1 CallMiner (US) Profile
5.12.2 CallMiner (US) Main Business
5.12.3 CallMiner (US) Contact Center Software Products, Services and Solutions
5.12.4 CallMiner (US) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.12.5 CallMiner (US) Recent Developments
5.13 Servion Global Solutions (India)
5.13.1 Servion Global Solutions (India) Profile
5.13.2 Servion Global Solutions (India) Main Business
5.13.3 Servion Global Solutions (India) Contact Center Software Products, Services and Solutions
5.13.4 Servion Global Solutions (India) Contact Center Software Revenue (US$ Million) & (2018-2023)
5.13.5 Servion Global Solutions (India) Recent Developments
6 North America
6.1 North America Contact Center Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Contact Center Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Contact Center Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Contact Center Software Market Dynamics
11.1 Contact Center Software Industry Trends
11.2 Contact Center Software Market Drivers
11.3 Contact Center Software Market Challenges
11.4 Contact Center Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List

Published By : QY Research

Why ‘The Market Reports’

In Business: Pre Sales Support: Post Sales Support: Turn Around Time: Clients Served: Clients Assisted: Client Types: Payment: Partners with: Number of reports: Custom Research: Report Availability: Report Delivery Format: Security:

Payments Accepted From

Connect with us at

Complete Secure Website

SiteLock