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Conversation Intelligence (CI)-Global Market Insights and Sales Trends 2025
Synopsis
Conversation intelligence software records, transcribes, and analyzes customer and prospect conversations. This allows sales reps, account managers, and customer success managers to gain deeper visibility into the overall health of the deal/account and identify the best next steps.
The global Conversation Intelligence (CI) market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Conversation Intelligence (CI) in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Conversation Intelligence (CI) market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Conversation Intelligence (CI) market, driven by demand from China, the second largest economy with some signs of stabilising, the Conversation Intelligence (CI) market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Conversation Intelligence (CI), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Conversation Intelligence (CI) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Conversation Intelligence (CI) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Conversation Intelligence (CI) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Conversation Intelligence (CI) covered in this report include Chorus.ai, Gong, Salesloft, HubSpot Sales Hub, Mindtickle, Outreach, Salesken, Revenue.io and CallRail, etc.
The global Conversation Intelligence (CI) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Chorus.ai
Gong
Salesloft
HubSpot Sales Hub
Mindtickle
Outreach
Salesken
Revenue.io
CallRail
Balto
Enthu.AI
Jiminny
Voyc
Chorus
Observe.ai
ExecVision
CallMiner
Avoma
Refract
Global Conversation Intelligence (CI) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Conversation Intelligence (CI) market, Segment by Type:
On-premise
Cloud-based
Global Conversation Intelligence (CI) market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Conversation Intelligence (CI) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Conversation intelligence software records, transcribes, and analyzes customer and prospect conversations. This allows sales reps, account managers, and customer success managers to gain deeper visibility into the overall health of the deal/account and identify the best next steps.
The global Conversation Intelligence (CI) market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Conversation Intelligence (CI) in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Conversation Intelligence (CI) market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Conversation Intelligence (CI) market, driven by demand from China, the second largest economy with some signs of stabilising, the Conversation Intelligence (CI) market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Conversation Intelligence (CI), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Conversation Intelligence (CI) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Conversation Intelligence (CI) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Conversation Intelligence (CI) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Conversation Intelligence (CI) covered in this report include Chorus.ai, Gong, Salesloft, HubSpot Sales Hub, Mindtickle, Outreach, Salesken, Revenue.io and CallRail, etc.
The global Conversation Intelligence (CI) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Chorus.ai
Gong
Salesloft
HubSpot Sales Hub
Mindtickle
Outreach
Salesken
Revenue.io
CallRail
Balto
Enthu.AI
Jiminny
Voyc
Chorus
Observe.ai
ExecVision
CallMiner
Avoma
Refract
Global Conversation Intelligence (CI) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Conversation Intelligence (CI) market, Segment by Type:
On-premise
Cloud-based
Global Conversation Intelligence (CI) market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Conversation Intelligence (CI) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Conversation Intelligence (CI)
1.1 Conversation Intelligence (CI) Market Overview
1.1.1 Conversation Intelligence (CI) Product Scope
1.1.2 Conversation Intelligence (CI) Market Status and Outlook
1.2 Global Conversation Intelligence (CI) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Conversation Intelligence (CI) Market Size by Region (2018-2029)
1.4 Global Conversation Intelligence (CI) Historic Market Size by Region (2018-2023)
1.5 Global Conversation Intelligence (CI) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Conversation Intelligence (CI) Market Size (2018-2029)
1.6.1 North America Conversation Intelligence (CI) Market Size (2018-2029)
1.6.2 Europe Conversation Intelligence (CI) Market Size (2018-2029)
1.6.3 Asia-Pacific Conversation Intelligence (CI) Market Size (2018-2029)
1.6.4 Latin America Conversation Intelligence (CI) Market Size (2018-2029)
1.6.5 Middle East & Africa Conversation Intelligence (CI) Market Size (2018-2029)
2 Conversation Intelligence (CI) Market by Type
2.1 Introduction
2.1.1 On-premise
2.1.2 Cloud-based
2.2 Global Conversation Intelligence (CI) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Conversation Intelligence (CI) Historic Market Size by Type (2018-2023)
2.2.2 Global Conversation Intelligence (CI) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Conversation Intelligence (CI) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Conversation Intelligence (CI) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Conversation Intelligence (CI) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Conversation Intelligence (CI) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Conversation Intelligence (CI) Revenue Breakdown by Type (2018-2029)
3 Conversation Intelligence (CI) Market Overview by Application
3.1 Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global Conversation Intelligence (CI) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Conversation Intelligence (CI) Historic Market Size by Application (2018-2023)
3.2.2 Global Conversation Intelligence (CI) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Conversation Intelligence (CI) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Conversation Intelligence (CI) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Conversation Intelligence (CI) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Conversation Intelligence (CI) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Conversation Intelligence (CI) Revenue Breakdown by Application (2018-2029)
4 Conversation Intelligence (CI) Competition Analysis by Players
4.1 Global Conversation Intelligence (CI) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Conversation Intelligence (CI) as of 2022)
4.3 Date of Key Players Enter into Conversation Intelligence (CI) Market
4.4 Global Top Players Conversation Intelligence (CI) Headquarters and Area Served
4.5 Key Players Conversation Intelligence (CI) Product Solution and Service
4.6 Competitive Status
4.6.1 Conversation Intelligence (CI) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Chorus.ai
5.1.1 Chorus.ai Profile
5.1.2 Chorus.ai Main Business
5.1.3 Chorus.ai Conversation Intelligence (CI) Products, Services and Solutions
5.1.4 Chorus.ai Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.1.5 Chorus.ai Recent Developments
5.2 Gong
5.2.1 Gong Profile
5.2.2 Gong Main Business
5.2.3 Gong Conversation Intelligence (CI) Products, Services and Solutions
5.2.4 Gong Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.2.5 Gong Recent Developments
5.3 Salesloft
5.3.1 Salesloft Profile
5.3.2 Salesloft Main Business
5.3.3 Salesloft Conversation Intelligence (CI) Products, Services and Solutions
5.3.4 Salesloft Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.3.5 HubSpot Sales Hub Recent Developments
5.4 HubSpot Sales Hub
5.4.1 HubSpot Sales Hub Profile
5.4.2 HubSpot Sales Hub Main Business
5.4.3 HubSpot Sales Hub Conversation Intelligence (CI) Products, Services and Solutions
5.4.4 HubSpot Sales Hub Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.4.5 HubSpot Sales Hub Recent Developments
5.5 Mindtickle
5.5.1 Mindtickle Profile
5.5.2 Mindtickle Main Business
5.5.3 Mindtickle Conversation Intelligence (CI) Products, Services and Solutions
5.5.4 Mindtickle Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.5.5 Mindtickle Recent Developments
5.6 Outreach
5.6.1 Outreach Profile
5.6.2 Outreach Main Business
5.6.3 Outreach Conversation Intelligence (CI) Products, Services and Solutions
5.6.4 Outreach Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.6.5 Outreach Recent Developments
5.7 Salesken
5.7.1 Salesken Profile
5.7.2 Salesken Main Business
5.7.3 Salesken Conversation Intelligence (CI) Products, Services and Solutions
5.7.4 Salesken Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.7.5 Salesken Recent Developments
5.8 Revenue.io
5.8.1 Revenue.io Profile
5.8.2 Revenue.io Main Business
5.8.3 Revenue.io Conversation Intelligence (CI) Products, Services and Solutions
5.8.4 Revenue.io Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.8.5 Revenue.io Recent Developments
5.9 CallRail
5.9.1 CallRail Profile
5.9.2 CallRail Main Business
5.9.3 CallRail Conversation Intelligence (CI) Products, Services and Solutions
5.9.4 CallRail Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.9.5 CallRail Recent Developments
5.10 Balto
5.10.1 Balto Profile
5.10.2 Balto Main Business
5.10.3 Balto Conversation Intelligence (CI) Products, Services and Solutions
5.10.4 Balto Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.10.5 Balto Recent Developments
5.11 Enthu.AI
5.11.1 Enthu.AI Profile
5.11.2 Enthu.AI Main Business
5.11.3 Enthu.AI Conversation Intelligence (CI) Products, Services and Solutions
5.11.4 Enthu.AI Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.11.5 Enthu.AI Recent Developments
5.12 Jiminny
5.12.1 Jiminny Profile
5.12.2 Jiminny Main Business
5.12.3 Jiminny Conversation Intelligence (CI) Products, Services and Solutions
5.12.4 Jiminny Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.12.5 Jiminny Recent Developments
5.13 Voyc
5.13.1 Voyc Profile
5.13.2 Voyc Main Business
5.13.3 Voyc Conversation Intelligence (CI) Products, Services and Solutions
5.13.4 Voyc Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.13.5 Voyc Recent Developments
5.14 Chorus
5.14.1 Chorus Profile
5.14.2 Chorus Main Business
5.14.3 Chorus Conversation Intelligence (CI) Products, Services and Solutions
5.14.4 Chorus Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.14.5 Chorus Recent Developments
5.15 Observe.ai
5.15.1 Observe.ai Profile
5.15.2 Observe.ai Main Business
5.15.3 Observe.ai Conversation Intelligence (CI) Products, Services and Solutions
5.15.4 Observe.ai Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.15.5 Observe.ai Recent Developments
5.16 ExecVision
5.16.1 ExecVision Profile
5.16.2 ExecVision Main Business
5.16.3 ExecVision Conversation Intelligence (CI) Products, Services and Solutions
5.16.4 ExecVision Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.16.5 ExecVision Recent Developments
5.17 CallMiner
5.17.1 CallMiner Profile
5.17.2 CallMiner Main Business
5.17.3 CallMiner Conversation Intelligence (CI) Products, Services and Solutions
5.17.4 CallMiner Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.17.5 CallMiner Recent Developments
5.18 Avoma
5.18.1 Avoma Profile
5.18.2 Avoma Main Business
5.18.3 Avoma Conversation Intelligence (CI) Products, Services and Solutions
5.18.4 Avoma Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.18.5 Avoma Recent Developments
5.19 Refract
5.19.1 Refract Profile
5.19.2 Refract Main Business
5.19.3 Refract Conversation Intelligence (CI) Products, Services and Solutions
5.19.4 Refract Conversation Intelligence (CI) Revenue (US$ Million) & (2018-2023)
5.19.5 Refract Recent Developments
6 North America
6.1 North America Conversation Intelligence (CI) Market Size by Country (2018-2029)
6.2 United States
6.3 Canada
7 Europe
7.1 Europe Conversation Intelligence (CI) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence (CI) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Conversation Intelligence (CI) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence (CI) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Conversation Intelligence (CI) Market Dynamics
11.1 Conversation Intelligence (CI) Industry Trends
11.2 Conversation Intelligence (CI) Market Drivers
11.3 Conversation Intelligence (CI) Market Challenges
11.4 Conversation Intelligence (CI) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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