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CRM Analytics-Global Market Insights and Sales Trends 2025
Synopsis
The CRM analytics solutions help the company to analyses the marketing, sales and service performance. Thus, it is a smart analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides 360-degree view of real-time insights to the entire organizations in order help them to know about its customer and have fact-based actions.
The global CRM Analytics market size is expected to reach US$ 10520 million by 2029, growing at a CAGR of 7.3% from 2023 to 2029. The market is mainly driven by the significant applications of CRM Analytics in various end use industries. The expanding demands from the Large Enterprises and Small and Medium Businesses, are propelling CRM Analytics market. Sales Analytics, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Customer Analytics segment is estimated at % CAGR for the next seven-year period.
This analytics solution enables the organizations to identify opportunities to cross-sell, up-sell, and improve customer satisfaction. Thus, the CRM analytics solution offers easy access to the information over the analytical dashboard which sorts thousands of data points to have right information’s about its customers.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for CRM Analytics, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global CRM Analytics market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global CRM Analytics market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, CRM Analytics sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of CRM Analytics covered in this report include Oracle Corporation, SAP SE, International Business Machines Corporation, Microsoft Corporation, SAS Institute, Inc., Accenture PLC/Maihiro, Infor, Teradata and Salesforce, etc.
The global CRM Analytics market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle Corporation
SAP SE
International Business Machines Corporation
Microsoft Corporation
SAS Institute, Inc.
Accenture PLC/Maihiro
Infor
Teradata
Salesforce
Global CRM Analytics market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global CRM Analytics market, Segment by Type:
Sales Analytics
Customer Analytics
Contact Center Analytics
Marketing Analytics
Web & Social Media Analytics
Global CRM Analytics market, by Application
Large Enterprises
Small and Medium Businesses
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of CRM Analytics companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
The CRM analytics solutions help the company to analyses the marketing, sales and service performance. Thus, it is a smart analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides 360-degree view of real-time insights to the entire organizations in order help them to know about its customer and have fact-based actions.
The global CRM Analytics market size is expected to reach US$ 10520 million by 2029, growing at a CAGR of 7.3% from 2023 to 2029. The market is mainly driven by the significant applications of CRM Analytics in various end use industries. The expanding demands from the Large Enterprises and Small and Medium Businesses, are propelling CRM Analytics market. Sales Analytics, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Customer Analytics segment is estimated at % CAGR for the next seven-year period.
This analytics solution enables the organizations to identify opportunities to cross-sell, up-sell, and improve customer satisfaction. Thus, the CRM analytics solution offers easy access to the information over the analytical dashboard which sorts thousands of data points to have right information’s about its customers.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for CRM Analytics, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global CRM Analytics market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global CRM Analytics market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, CRM Analytics sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of CRM Analytics covered in this report include Oracle Corporation, SAP SE, International Business Machines Corporation, Microsoft Corporation, SAS Institute, Inc., Accenture PLC/Maihiro, Infor, Teradata and Salesforce, etc.
The global CRM Analytics market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle Corporation
SAP SE
International Business Machines Corporation
Microsoft Corporation
SAS Institute, Inc.
Accenture PLC/Maihiro
Infor
Teradata
Salesforce
Global CRM Analytics market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global CRM Analytics market, Segment by Type:
Sales Analytics
Customer Analytics
Contact Center Analytics
Marketing Analytics
Web & Social Media Analytics
Global CRM Analytics market, by Application
Large Enterprises
Small and Medium Businesses
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of CRM Analytics companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of CRM Analytics
1.1 CRM Analytics Market Overview
1.1.1 CRM Analytics Product Scope
1.1.2 CRM Analytics Market Status and Outlook
1.2 Global CRM Analytics Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global CRM Analytics Market Size by Region (2018-2029)
1.4 Global CRM Analytics Historic Market Size by Region (2018-2023)
1.5 Global CRM Analytics Market Size Forecast by Region (2024-2029)
1.6 Key Regions, CRM Analytics Market Size (2018-2029)
1.6.1 North America CRM Analytics Market Size (2018-2029)
1.6.2 Europe CRM Analytics Market Size (2018-2029)
1.6.3 Asia-Pacific CRM Analytics Market Size (2018-2029)
1.6.4 Latin America CRM Analytics Market Size (2018-2029)
1.6.5 Middle East & Africa CRM Analytics Market Size (2018-2029)
2 CRM Analytics Market by Type
2.1 Introduction
2.1.1 Sales Analytics
2.1.2 Customer Analytics
2.1.3 Contact Center Analytics
2.1.4 Marketing Analytics
2.1.5 Web & Social Media Analytics
2.2 Global CRM Analytics Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global CRM Analytics Historic Market Size by Type (2018-2023)
2.2.2 Global CRM Analytics Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America CRM Analytics Revenue Breakdown by Type (2018-2029)
2.3.2 Europe CRM Analytics Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific CRM Analytics Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America CRM Analytics Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa CRM Analytics Revenue Breakdown by Type (2018-2029)
3 CRM Analytics Market Overview by Application
3.1 Introduction
3.1.1 Large Enterprises
3.1.2 Small and Medium Businesses
3.2 Global CRM Analytics Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global CRM Analytics Historic Market Size by Application (2018-2023)
3.2.2 Global CRM Analytics Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America CRM Analytics Revenue Breakdown by Application (2018-2029)
3.3.2 Europe CRM Analytics Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific CRM Analytics Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America CRM Analytics Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa CRM Analytics Revenue Breakdown by Application (2018-2029)
4 CRM Analytics Competition Analysis by Players
4.1 Global CRM Analytics Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in CRM Analytics as of 2022)
4.3 Date of Key Players Enter into CRM Analytics Market
4.4 Global Top Players CRM Analytics Headquarters and Area Served
4.5 Key Players CRM Analytics Product Solution and Service
4.6 Competitive Status
4.6.1 CRM Analytics Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Oracle Corporation
5.1.1 Oracle Corporation Profile
5.1.2 Oracle Corporation Main Business
5.1.3 Oracle Corporation CRM Analytics Products, Services and Solutions
5.1.4 Oracle Corporation CRM Analytics Revenue (US$ Million) & (2018-2023)
5.1.5 Oracle Corporation Recent Developments
5.2 SAP SE
5.2.1 SAP SE Profile
5.2.2 SAP SE Main Business
5.2.3 SAP SE CRM Analytics Products, Services and Solutions
5.2.4 SAP SE CRM Analytics Revenue (US$ Million) & (2018-2023)
5.2.5 SAP SE Recent Developments
5.3 International Business Machines Corporation
5.3.1 International Business Machines Corporation Profile
5.3.2 International Business Machines Corporation Main Business
5.3.3 International Business Machines Corporation CRM Analytics Products, Services and Solutions
5.3.4 International Business Machines Corporation CRM Analytics Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Corporation Recent Developments
5.4 Microsoft Corporation
5.4.1 Microsoft Corporation Profile
5.4.2 Microsoft Corporation Main Business
5.4.3 Microsoft Corporation CRM Analytics Products, Services and Solutions
5.4.4 Microsoft Corporation CRM Analytics Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Corporation Recent Developments
5.5 SAS Institute, Inc.
5.5.1 SAS Institute, Inc. Profile
5.5.2 SAS Institute, Inc. Main Business
5.5.3 SAS Institute, Inc. CRM Analytics Products, Services and Solutions
5.5.4 SAS Institute, Inc. CRM Analytics Revenue (US$ Million) & (2018-2023)
5.5.5 SAS Institute, Inc. Recent Developments
5.6 Accenture PLC/Maihiro
5.6.1 Accenture PLC/Maihiro Profile
5.6.2 Accenture PLC/Maihiro Main Business
5.6.3 Accenture PLC/Maihiro CRM Analytics Products, Services and Solutions
5.6.4 Accenture PLC/Maihiro CRM Analytics Revenue (US$ Million) & (2018-2023)
5.6.5 Accenture PLC/Maihiro Recent Developments
5.7 Infor
5.7.1 Infor Profile
5.7.2 Infor Main Business
5.7.3 Infor CRM Analytics Products, Services and Solutions
5.7.4 Infor CRM Analytics Revenue (US$ Million) & (2018-2023)
5.7.5 Infor Recent Developments
5.8 Teradata
5.8.1 Teradata Profile
5.8.2 Teradata Main Business
5.8.3 Teradata CRM Analytics Products, Services and Solutions
5.8.4 Teradata CRM Analytics Revenue (US$ Million) & (2018-2023)
5.8.5 Teradata Recent Developments
5.9 Salesforce
5.9.1 Salesforce Profile
5.9.2 Salesforce Main Business
5.9.3 Salesforce CRM Analytics Products, Services and Solutions
5.9.4 Salesforce CRM Analytics Revenue (US$ Million) & (2018-2023)
5.9.5 Salesforce Recent Developments
6 North America
6.1 North America CRM Analytics Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe CRM Analytics Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific CRM Analytics Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America CRM Analytics Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa CRM Analytics Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 CRM Analytics Market Dynamics
11.1 CRM Analytics Industry Trends
11.2 CRM Analytics Market Drivers
11.3 CRM Analytics Market Challenges
11.4 CRM Analytics Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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