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CRM Software-Global Market Insights and Sales Trends 2025
Synopsis
CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.
The global CRM Software market size is expected to reach US$ 21420 million by 2029, growing at a CAGR of 4.1% from 2023 to 2029. The market is mainly driven by the significant applications of CRM Software in various end use industries. The expanding demands from the BFSI, Healthcare, Retail and Government, are propelling CRM Software market. On-Premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud Based segment is estimated at % CAGR for the next seven-year period.
CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for CRM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global CRM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global CRM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, CRM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of CRM Software covered in this report include Oracle, SAP, Salesforce, Microsoft, monday.com, Zendesk, Zoho, Freshworks and Thryv, etc.
The global CRM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle
SAP
Salesforce
Microsoft
monday.com
Zendesk
Zoho
Freshworks
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint
Global CRM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global CRM Software market, Segment by Type:
On-Premise
Cloud Based
Global CRM Software market, by Application
BFSI
Healthcare
Retail
Government
Industrial Manufacturing
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of CRM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.
The global CRM Software market size is expected to reach US$ 21420 million by 2029, growing at a CAGR of 4.1% from 2023 to 2029. The market is mainly driven by the significant applications of CRM Software in various end use industries. The expanding demands from the BFSI, Healthcare, Retail and Government, are propelling CRM Software market. On-Premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud Based segment is estimated at % CAGR for the next seven-year period.
CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for CRM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global CRM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global CRM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, CRM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of CRM Software covered in this report include Oracle, SAP, Salesforce, Microsoft, monday.com, Zendesk, Zoho, Freshworks and Thryv, etc.
The global CRM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle
SAP
Salesforce
Microsoft
monday.com
Zendesk
Zoho
Freshworks
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint
Global CRM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global CRM Software market, Segment by Type:
On-Premise
Cloud Based
Global CRM Software market, by Application
BFSI
Healthcare
Retail
Government
Industrial Manufacturing
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of CRM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of CRM Software
1.1 CRM Software Market Overview
1.1.1 CRM Software Product Scope
1.1.2 CRM Software Market Status and Outlook
1.2 Global CRM Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global CRM Software Market Size by Region (2018-2029)
1.4 Global CRM Software Historic Market Size by Region (2018-2023)
1.5 Global CRM Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, CRM Software Market Size (2018-2029)
1.6.1 North America CRM Software Market Size (2018-2029)
1.6.2 Europe CRM Software Market Size (2018-2029)
1.6.3 Asia-Pacific CRM Software Market Size (2018-2029)
1.6.4 Latin America CRM Software Market Size (2018-2029)
1.6.5 Middle East & Africa CRM Software Market Size (2018-2029)
2 CRM Software Market by Type
2.1 Introduction
2.1.1 On-Premise
2.1.2 Cloud Based
2.2 Global CRM Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global CRM Software Historic Market Size by Type (2018-2023)
2.2.2 Global CRM Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America CRM Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe CRM Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific CRM Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America CRM Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa CRM Software Revenue Breakdown by Type (2018-2029)
3 CRM Software Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Healthcare
3.1.3 Retail
3.1.4 Government
3.1.5 Industrial Manufacturing
3.1.6 Others
3.2 Global CRM Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global CRM Software Historic Market Size by Application (2018-2023)
3.2.2 Global CRM Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America CRM Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe CRM Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific CRM Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America CRM Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa CRM Software Revenue Breakdown by Application (2018-2029)
4 CRM Software Competition Analysis by Players
4.1 Global CRM Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in CRM Software as of 2022)
4.3 Date of Key Players Enter into CRM Software Market
4.4 Global Top Players CRM Software Headquarters and Area Served
4.5 Key Players CRM Software Product Solution and Service
4.6 Competitive Status
4.6.1 CRM Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Oracle
5.1.1 Oracle Profile
5.1.2 Oracle Main Business
5.1.3 Oracle CRM Software Products, Services and Solutions
5.1.4 Oracle CRM Software Revenue (US$ Million) & (2018-2023)
5.1.5 Oracle Recent Developments
5.2 SAP
5.2.1 SAP Profile
5.2.2 SAP Main Business
5.2.3 SAP CRM Software Products, Services and Solutions
5.2.4 SAP CRM Software Revenue (US$ Million) & (2018-2023)
5.2.5 SAP Recent Developments
5.3 Salesforce
5.3.1 Salesforce Profile
5.3.2 Salesforce Main Business
5.3.3 Salesforce CRM Software Products, Services and Solutions
5.3.4 Salesforce CRM Software Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Recent Developments
5.4 Microsoft
5.4.1 Microsoft Profile
5.4.2 Microsoft Main Business
5.4.3 Microsoft CRM Software Products, Services and Solutions
5.4.4 Microsoft CRM Software Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Recent Developments
5.5 monday.com
5.5.1 monday.com Profile
5.5.2 monday.com Main Business
5.5.3 monday.com CRM Software Products, Services and Solutions
5.5.4 monday.com CRM Software Revenue (US$ Million) & (2018-2023)
5.5.5 monday.com Recent Developments
5.6 Zendesk
5.6.1 Zendesk Profile
5.6.2 Zendesk Main Business
5.6.3 Zendesk CRM Software Products, Services and Solutions
5.6.4 Zendesk CRM Software Revenue (US$ Million) & (2018-2023)
5.6.5 Zendesk Recent Developments
5.7 Zoho
5.7.1 Zoho Profile
5.7.2 Zoho Main Business
5.7.3 Zoho CRM Software Products, Services and Solutions
5.7.4 Zoho CRM Software Revenue (US$ Million) & (2018-2023)
5.7.5 Zoho Recent Developments
5.8 Freshworks
5.8.1 Freshworks Profile
5.8.2 Freshworks Main Business
5.8.3 Freshworks CRM Software Products, Services and Solutions
5.8.4 Freshworks CRM Software Revenue (US$ Million) & (2018-2023)
5.8.5 Freshworks Recent Developments
5.9 Thryv
5.9.1 Thryv Profile
5.9.2 Thryv Main Business
5.9.3 Thryv CRM Software Products, Services and Solutions
5.9.4 Thryv CRM Software Revenue (US$ Million) & (2018-2023)
5.9.5 Thryv Recent Developments
5.10 Pipedrive
5.10.1 Pipedrive Profile
5.10.2 Pipedrive Main Business
5.10.3 Pipedrive CRM Software Products, Services and Solutions
5.10.4 Pipedrive CRM Software Revenue (US$ Million) & (2018-2023)
5.10.5 Pipedrive Recent Developments
5.11 Nextiva CRM
5.11.1 Nextiva CRM Profile
5.11.2 Nextiva CRM Main Business
5.11.3 Nextiva CRM CRM Software Products, Services and Solutions
5.11.4 Nextiva CRM CRM Software Revenue (US$ Million) & (2018-2023)
5.11.5 Nextiva CRM Recent Developments
5.12 Hubspot
5.12.1 Hubspot Profile
5.12.2 Hubspot Main Business
5.12.3 Hubspot CRM Software Products, Services and Solutions
5.12.4 Hubspot CRM Software Revenue (US$ Million) & (2018-2023)
5.12.5 Hubspot Recent Developments
5.13 ActiveCampaign
5.13.1 ActiveCampaign Profile
5.13.2 ActiveCampaign Main Business
5.13.3 ActiveCampaign CRM Software Products, Services and Solutions
5.13.4 ActiveCampaign CRM Software Revenue (US$ Million) & (2018-2023)
5.13.5 ActiveCampaign Recent Developments
5.14 Pipeliner
5.14.1 Pipeliner Profile
5.14.2 Pipeliner Main Business
5.14.3 Pipeliner CRM Software Products, Services and Solutions
5.14.4 Pipeliner CRM Software Revenue (US$ Million) & (2018-2023)
5.14.5 Pipeliner Recent Developments
5.15 Nimble
5.15.1 Nimble Profile
5.15.2 Nimble Main Business
5.15.3 Nimble CRM Software Products, Services and Solutions
5.15.4 Nimble CRM Software Revenue (US$ Million) & (2018-2023)
5.15.5 Nimble Recent Developments
5.16 Sage
5.16.1 Sage Profile
5.16.2 Sage Main Business
5.16.3 Sage CRM Software Products, Services and Solutions
5.16.4 Sage CRM Software Revenue (US$ Million) & (2018-2023)
5.16.5 Sage Recent Developments
5.17 Keap
5.17.1 Keap Profile
5.17.2 Keap Main Business
5.17.3 Keap CRM Software Products, Services and Solutions
5.17.4 Keap CRM Software Revenue (US$ Million) & (2018-2023)
5.17.5 Keap Recent Developments
5.18 Insightly
5.18.1 Insightly Profile
5.18.2 Insightly Main Business
5.18.3 Insightly CRM Software Products, Services and Solutions
5.18.4 Insightly CRM Software Revenue (US$ Million) & (2018-2023)
5.18.5 Insightly Recent Developments
5.19 Maximizer Software
5.19.1 Maximizer Software Profile
5.19.2 Maximizer Software Main Business
5.19.3 Maximizer Software CRM Software Products, Services and Solutions
5.19.4 Maximizer Software CRM Software Revenue (US$ Million) & (2018-2023)
5.19.5 Maximizer Software Recent Developments
5.20 Salesboom
5.20.1 Salesboom Profile
5.20.2 Salesboom Main Business
5.20.3 Salesboom CRM Software Products, Services and Solutions
5.20.4 Salesboom CRM Software Revenue (US$ Million) & (2018-2023)
5.20.5 Salesboom Recent Developments
5.21 SugarCRM
5.21.1 SugarCRM Profile
5.21.2 SugarCRM Main Business
5.21.3 SugarCRM CRM Software Products, Services and Solutions
5.21.4 SugarCRM CRM Software Revenue (US$ Million) & (2018-2023)
5.21.5 SugarCRM Recent Developments
5.22 Epsilon
5.22.1 Epsilon Profile
5.22.2 Epsilon Main Business
5.22.3 Epsilon CRM Software Products, Services and Solutions
5.22.4 Epsilon CRM Software Revenue (US$ Million) & (2018-2023)
5.22.5 Epsilon Recent Developments
5.23 Genesys
5.23.1 Genesys Profile
5.23.2 Genesys Main Business
5.23.3 Genesys CRM Software Products, Services and Solutions
5.23.4 Genesys CRM Software Revenue (US$ Million) & (2018-2023)
5.23.5 Genesys Recent Developments
5.24 Verint
5.24.1 Verint Profile
5.24.2 Verint Main Business
5.24.3 Verint CRM Software Products, Services and Solutions
5.24.4 Verint CRM Software Revenue (US$ Million) & (2018-2023)
5.24.5 Verint Recent Developments
6 North America
6.1 North America CRM Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe CRM Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific CRM Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America CRM Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa CRM Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 CRM Software Market Dynamics
11.1 CRM Software Industry Trends
11.2 CRM Software Market Drivers
11.3 CRM Software Market Challenges
11.4 CRM Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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