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Customer e-Care Services-Global Market Insights and Sales Trends 2025
Synopsis
Electronics care is a new way of providing services to customers through the online medium. Customer care services are an important aspect of any organization; hence, today s organizations are trying to build electronic channels, customer relationship management (CRM) software, and web portals to gain competitive advantage over competitors. These advancements in technologies have given rise to new e-care and direct marketing programs and proliferation of customer interaction touch points. E-care services are helping organizations to build strong customer relationships, increase brand loyalty, and customer interaction. In addition, e-care services help organizations to grow faster and reach more customers. Organizations are using a wide variety of offline and online channels to capture a large base of customers. Organizations are trying to interact more with their customers, and more of this interaction is likely to be electronic. In addition, e-care service provides various benefits such as address large numbers of customer in small time, cost-effectiveness, and greater customer satisfaction.
The global Customer e-Care Services market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Customer e-Care Services in various end use industries. The expanding demands from the BFSI, Telecommunications and IT, Retail and Aerospace and Defense, are propelling Customer e-Care Services market. Software, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer e-Care Services market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer e-Care Services market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer e-Care Services, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer e-Care Services market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer e-Care Services market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer e-Care Services sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer e-Care Services covered in this report include Teleperformance SA, Concentrix Corporation, Sykes Enterprises, Intrado Corporation, Sitel, Synnex Corporation, TTEC Holdings, StarTek and Amdocs, etc.
The global Customer e-Care Services market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Teleperformance SA
Concentrix Corporation
Sykes Enterprises
Intrado Corporation
Sitel
Synnex Corporation
TTEC Holdings
StarTek
Amdocs
Capital Square Partners(Aegis)
Alorica
SPi Global
Advanced Customer Services
Infosys Limited
Accenture
Transcom
Global Customer e-Care Services market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer e-Care Services market, Segment by Type:
Software
Services
Global Customer e-Care Services market, by Application
BFSI
Telecommunications and IT
Retail
Aerospace and Defense
Healthcare
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer e-Care Services companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Electronics care is a new way of providing services to customers through the online medium. Customer care services are an important aspect of any organization; hence, today s organizations are trying to build electronic channels, customer relationship management (CRM) software, and web portals to gain competitive advantage over competitors. These advancements in technologies have given rise to new e-care and direct marketing programs and proliferation of customer interaction touch points. E-care services are helping organizations to build strong customer relationships, increase brand loyalty, and customer interaction. In addition, e-care services help organizations to grow faster and reach more customers. Organizations are using a wide variety of offline and online channels to capture a large base of customers. Organizations are trying to interact more with their customers, and more of this interaction is likely to be electronic. In addition, e-care service provides various benefits such as address large numbers of customer in small time, cost-effectiveness, and greater customer satisfaction.
The global Customer e-Care Services market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Customer e-Care Services in various end use industries. The expanding demands from the BFSI, Telecommunications and IT, Retail and Aerospace and Defense, are propelling Customer e-Care Services market. Software, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer e-Care Services market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer e-Care Services market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer e-Care Services, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer e-Care Services market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer e-Care Services market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer e-Care Services sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer e-Care Services covered in this report include Teleperformance SA, Concentrix Corporation, Sykes Enterprises, Intrado Corporation, Sitel, Synnex Corporation, TTEC Holdings, StarTek and Amdocs, etc.
The global Customer e-Care Services market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Teleperformance SA
Concentrix Corporation
Sykes Enterprises
Intrado Corporation
Sitel
Synnex Corporation
TTEC Holdings
StarTek
Amdocs
Capital Square Partners(Aegis)
Alorica
SPi Global
Advanced Customer Services
Infosys Limited
Accenture
Transcom
Global Customer e-Care Services market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer e-Care Services market, Segment by Type:
Software
Services
Global Customer e-Care Services market, by Application
BFSI
Telecommunications and IT
Retail
Aerospace and Defense
Healthcare
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer e-Care Services companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Customer e-Care Services
1.1 Customer e-Care Services Market Overview
1.1.1 Customer e-Care Services Product Scope
1.1.2 Customer e-Care Services Market Status and Outlook
1.2 Global Customer e-Care Services Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Customer e-Care Services Market Size by Region (2018-2029)
1.4 Global Customer e-Care Services Historic Market Size by Region (2018-2023)
1.5 Global Customer e-Care Services Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Customer e-Care Services Market Size (2018-2029)
1.6.1 North America Customer e-Care Services Market Size (2018-2029)
1.6.2 Europe Customer e-Care Services Market Size (2018-2029)
1.6.3 Asia-Pacific Customer e-Care Services Market Size (2018-2029)
1.6.4 Latin America Customer e-Care Services Market Size (2018-2029)
1.6.5 Middle East & Africa Customer e-Care Services Market Size (2018-2029)
2 Customer e-Care Services Market by Type
2.1 Introduction
2.1.1 Software
2.1.2 Services
2.2 Global Customer e-Care Services Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Customer e-Care Services Historic Market Size by Type (2018-2023)
2.2.2 Global Customer e-Care Services Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Customer e-Care Services Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Customer e-Care Services Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Customer e-Care Services Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Customer e-Care Services Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Customer e-Care Services Revenue Breakdown by Type (2018-2029)
3 Customer e-Care Services Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Telecommunications and IT
3.1.3 Retail
3.1.4 Aerospace and Defense
3.1.5 Healthcare
3.1.6 Others
3.2 Global Customer e-Care Services Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Customer e-Care Services Historic Market Size by Application (2018-2023)
3.2.2 Global Customer e-Care Services Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Customer e-Care Services Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Customer e-Care Services Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Customer e-Care Services Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Customer e-Care Services Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Customer e-Care Services Revenue Breakdown by Application (2018-2029)
4 Customer e-Care Services Competition Analysis by Players
4.1 Global Customer e-Care Services Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer e-Care Services as of 2022)
4.3 Date of Key Players Enter into Customer e-Care Services Market
4.4 Global Top Players Customer e-Care Services Headquarters and Area Served
4.5 Key Players Customer e-Care Services Product Solution and Service
4.6 Competitive Status
4.6.1 Customer e-Care Services Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Teleperformance SA
5.1.1 Teleperformance SA Profile
5.1.2 Teleperformance SA Main Business
5.1.3 Teleperformance SA Customer e-Care Services Products, Services and Solutions
5.1.4 Teleperformance SA Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.1.5 Teleperformance SA Recent Developments
5.2 Concentrix Corporation
5.2.1 Concentrix Corporation Profile
5.2.2 Concentrix Corporation Main Business
5.2.3 Concentrix Corporation Customer e-Care Services Products, Services and Solutions
5.2.4 Concentrix Corporation Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.2.5 Concentrix Corporation Recent Developments
5.3 Sykes Enterprises
5.3.1 Sykes Enterprises Profile
5.3.2 Sykes Enterprises Main Business
5.3.3 Sykes Enterprises Customer e-Care Services Products, Services and Solutions
5.3.4 Sykes Enterprises Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.3.5 Intrado Corporation Recent Developments
5.4 Intrado Corporation
5.4.1 Intrado Corporation Profile
5.4.2 Intrado Corporation Main Business
5.4.3 Intrado Corporation Customer e-Care Services Products, Services and Solutions
5.4.4 Intrado Corporation Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.4.5 Intrado Corporation Recent Developments
5.5 Sitel
5.5.1 Sitel Profile
5.5.2 Sitel Main Business
5.5.3 Sitel Customer e-Care Services Products, Services and Solutions
5.5.4 Sitel Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.5.5 Sitel Recent Developments
5.6 Synnex Corporation
5.6.1 Synnex Corporation Profile
5.6.2 Synnex Corporation Main Business
5.6.3 Synnex Corporation Customer e-Care Services Products, Services and Solutions
5.6.4 Synnex Corporation Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.6.5 Synnex Corporation Recent Developments
5.7 TTEC Holdings
5.7.1 TTEC Holdings Profile
5.7.2 TTEC Holdings Main Business
5.7.3 TTEC Holdings Customer e-Care Services Products, Services and Solutions
5.7.4 TTEC Holdings Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.7.5 TTEC Holdings Recent Developments
5.8 StarTek
5.8.1 StarTek Profile
5.8.2 StarTek Main Business
5.8.3 StarTek Customer e-Care Services Products, Services and Solutions
5.8.4 StarTek Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.8.5 StarTek Recent Developments
5.9 Amdocs
5.9.1 Amdocs Profile
5.9.2 Amdocs Main Business
5.9.3 Amdocs Customer e-Care Services Products, Services and Solutions
5.9.4 Amdocs Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.9.5 Amdocs Recent Developments
5.10 Capital Square Partners(Aegis)
5.10.1 Capital Square Partners(Aegis) Profile
5.10.2 Capital Square Partners(Aegis) Main Business
5.10.3 Capital Square Partners(Aegis) Customer e-Care Services Products, Services and Solutions
5.10.4 Capital Square Partners(Aegis) Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.10.5 Capital Square Partners(Aegis) Recent Developments
5.11 Alorica
5.11.1 Alorica Profile
5.11.2 Alorica Main Business
5.11.3 Alorica Customer e-Care Services Products, Services and Solutions
5.11.4 Alorica Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.11.5 Alorica Recent Developments
5.12 SPi Global
5.12.1 SPi Global Profile
5.12.2 SPi Global Main Business
5.12.3 SPi Global Customer e-Care Services Products, Services and Solutions
5.12.4 SPi Global Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.12.5 SPi Global Recent Developments
5.13 Advanced Customer Services
5.13.1 Advanced Customer Services Profile
5.13.2 Advanced Customer Services Main Business
5.13.3 Advanced Customer Services Customer e-Care Services Products, Services and Solutions
5.13.4 Advanced Customer Services Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.13.5 Advanced Customer Services Recent Developments
5.14 Infosys Limited
5.14.1 Infosys Limited Profile
5.14.2 Infosys Limited Main Business
5.14.3 Infosys Limited Customer e-Care Services Products, Services and Solutions
5.14.4 Infosys Limited Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.14.5 Infosys Limited Recent Developments
5.15 Accenture
5.15.1 Accenture Profile
5.15.2 Accenture Main Business
5.15.3 Accenture Customer e-Care Services Products, Services and Solutions
5.15.4 Accenture Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.15.5 Accenture Recent Developments
5.16 Transcom
5.16.1 Transcom Profile
5.16.2 Transcom Main Business
5.16.3 Transcom Customer e-Care Services Products, Services and Solutions
5.16.4 Transcom Customer e-Care Services Revenue (US$ Million) & (2018-2023)
5.16.5 Transcom Recent Developments
6 North America
6.1 North America Customer e-Care Services Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Customer e-Care Services Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Customer e-Care Services Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Customer e-Care Services Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Customer e-Care Services Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Customer e-Care Services Market Dynamics
11.1 Customer e-Care Services Industry Trends
11.2 Customer e-Care Services Market Drivers
11.3 Customer e-Care Services Market Challenges
11.4 Customer e-Care Services Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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