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Customer Experience Analytics-Global Market Insights and Sales Trends 2025
Synopsis
Customer Experience Analytic is part of customer experience management and it is critical for an organization to understand customer feedback. Customer experience analysis provides business entities the opportunity to analyze key populations and allows identification of potential customers to make them more loyal to their products and services.
The global Customer Experience Analytics market size is expected to reach US$ 10950 million by 2029, growing at a CAGR of 7.9% from 2023 to 2029. The market is mainly driven by the significant applications of Customer Experience Analytics in various end use industries. The expanding demands from the Telecommunications and IT, Media and Entertainment, Health Care and Transportation and Logistics, are propelling Customer Experience Analytics market. Social Media Analytical Tools, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Web Analytical Tools segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer Experience Analytics market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer Experience Analytics market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Experience Analytics, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Experience Analytics market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Experience Analytics market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Experience Analytics sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Experience Analytics covered in this report include OpenText Corporation, Oracle Corporation, Nokia Networks, Avaya Inc., HP Inc, Adobe Systems Incorporated, IBM Corporation, Tech Mahindra Limited and SAS Institute Inc, etc.
The global Customer Experience Analytics market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
OpenText Corporation
Oracle Corporation
Nokia Networks
Avaya Inc.
HP Inc
Adobe Systems Incorporated
IBM Corporation
Tech Mahindra Limited
SAS Institute Inc
Global Customer Experience Analytics market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Experience Analytics market, Segment by Type:
Social Media Analytical Tools
Web Analytical Tools
Dashboard and Reporting Tools
Other
Global Customer Experience Analytics market, by Application
Telecommunications and IT
Media and Entertainment
Health Care
Transportation and Logistics
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Experience Analytics companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Customer Experience Analytic is part of customer experience management and it is critical for an organization to understand customer feedback. Customer experience analysis provides business entities the opportunity to analyze key populations and allows identification of potential customers to make them more loyal to their products and services.
The global Customer Experience Analytics market size is expected to reach US$ 10950 million by 2029, growing at a CAGR of 7.9% from 2023 to 2029. The market is mainly driven by the significant applications of Customer Experience Analytics in various end use industries. The expanding demands from the Telecommunications and IT, Media and Entertainment, Health Care and Transportation and Logistics, are propelling Customer Experience Analytics market. Social Media Analytical Tools, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Web Analytical Tools segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer Experience Analytics market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer Experience Analytics market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Experience Analytics, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Experience Analytics market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Experience Analytics market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Experience Analytics sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Experience Analytics covered in this report include OpenText Corporation, Oracle Corporation, Nokia Networks, Avaya Inc., HP Inc, Adobe Systems Incorporated, IBM Corporation, Tech Mahindra Limited and SAS Institute Inc, etc.
The global Customer Experience Analytics market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
OpenText Corporation
Oracle Corporation
Nokia Networks
Avaya Inc.
HP Inc
Adobe Systems Incorporated
IBM Corporation
Tech Mahindra Limited
SAS Institute Inc
Global Customer Experience Analytics market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Experience Analytics market, Segment by Type:
Social Media Analytical Tools
Web Analytical Tools
Dashboard and Reporting Tools
Other
Global Customer Experience Analytics market, by Application
Telecommunications and IT
Media and Entertainment
Health Care
Transportation and Logistics
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Experience Analytics companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Customer Experience Analytics
1.1 Customer Experience Analytics Market Overview
1.1.1 Customer Experience Analytics Product Scope
1.1.2 Customer Experience Analytics Market Status and Outlook
1.2 Global Customer Experience Analytics Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Customer Experience Analytics Market Size by Region (2018-2029)
1.4 Global Customer Experience Analytics Historic Market Size by Region (2018-2023)
1.5 Global Customer Experience Analytics Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Customer Experience Analytics Market Size (2018-2029)
1.6.1 North America Customer Experience Analytics Market Size (2018-2029)
1.6.2 Europe Customer Experience Analytics Market Size (2018-2029)
1.6.3 Asia-Pacific Customer Experience Analytics Market Size (2018-2029)
1.6.4 Latin America Customer Experience Analytics Market Size (2018-2029)
1.6.5 Middle East & Africa Customer Experience Analytics Market Size (2018-2029)
2 Customer Experience Analytics Market by Type
2.1 Introduction
2.1.1 Social Media Analytical Tools
2.1.2 Web Analytical Tools
2.1.3 Dashboard and Reporting Tools
2.1.4 Other
2.2 Global Customer Experience Analytics Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Customer Experience Analytics Historic Market Size by Type (2018-2023)
2.2.2 Global Customer Experience Analytics Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Customer Experience Analytics Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Customer Experience Analytics Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Customer Experience Analytics Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Customer Experience Analytics Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Customer Experience Analytics Revenue Breakdown by Type (2018-2029)
3 Customer Experience Analytics Market Overview by Application
3.1 Introduction
3.1.1 Telecommunications and IT
3.1.2 Media and Entertainment
3.1.3 Health Care
3.1.4 Transportation and Logistics
3.1.5 Other
3.2 Global Customer Experience Analytics Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Customer Experience Analytics Historic Market Size by Application (2018-2023)
3.2.2 Global Customer Experience Analytics Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Customer Experience Analytics Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Customer Experience Analytics Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Customer Experience Analytics Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Customer Experience Analytics Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Customer Experience Analytics Revenue Breakdown by Application (2018-2029)
4 Customer Experience Analytics Competition Analysis by Players
4.1 Global Customer Experience Analytics Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Experience Analytics as of 2022)
4.3 Date of Key Players Enter into Customer Experience Analytics Market
4.4 Global Top Players Customer Experience Analytics Headquarters and Area Served
4.5 Key Players Customer Experience Analytics Product Solution and Service
4.6 Competitive Status
4.6.1 Customer Experience Analytics Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 OpenText Corporation
5.1.1 OpenText Corporation Profile
5.1.2 OpenText Corporation Main Business
5.1.3 OpenText Corporation Customer Experience Analytics Products, Services and Solutions
5.1.4 OpenText Corporation Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.1.5 OpenText Corporation Recent Developments
5.2 Oracle Corporation
5.2.1 Oracle Corporation Profile
5.2.2 Oracle Corporation Main Business
5.2.3 Oracle Corporation Customer Experience Analytics Products, Services and Solutions
5.2.4 Oracle Corporation Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.2.5 Oracle Corporation Recent Developments
5.3 Nokia Networks
5.3.1 Nokia Networks Profile
5.3.2 Nokia Networks Main Business
5.3.3 Nokia Networks Customer Experience Analytics Products, Services and Solutions
5.3.4 Nokia Networks Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.3.5 Avaya Inc. Recent Developments
5.4 Avaya Inc.
5.4.1 Avaya Inc. Profile
5.4.2 Avaya Inc. Main Business
5.4.3 Avaya Inc. Customer Experience Analytics Products, Services and Solutions
5.4.4 Avaya Inc. Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.4.5 Avaya Inc. Recent Developments
5.5 HP Inc
5.5.1 HP Inc Profile
5.5.2 HP Inc Main Business
5.5.3 HP Inc Customer Experience Analytics Products, Services and Solutions
5.5.4 HP Inc Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.5.5 HP Inc Recent Developments
5.6 Adobe Systems Incorporated
5.6.1 Adobe Systems Incorporated Profile
5.6.2 Adobe Systems Incorporated Main Business
5.6.3 Adobe Systems Incorporated Customer Experience Analytics Products, Services and Solutions
5.6.4 Adobe Systems Incorporated Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.6.5 Adobe Systems Incorporated Recent Developments
5.7 IBM Corporation
5.7.1 IBM Corporation Profile
5.7.2 IBM Corporation Main Business
5.7.3 IBM Corporation Customer Experience Analytics Products, Services and Solutions
5.7.4 IBM Corporation Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.7.5 IBM Corporation Recent Developments
5.8 Tech Mahindra Limited
5.8.1 Tech Mahindra Limited Profile
5.8.2 Tech Mahindra Limited Main Business
5.8.3 Tech Mahindra Limited Customer Experience Analytics Products, Services and Solutions
5.8.4 Tech Mahindra Limited Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.8.5 Tech Mahindra Limited Recent Developments
5.9 SAS Institute Inc
5.9.1 SAS Institute Inc Profile
5.9.2 SAS Institute Inc Main Business
5.9.3 SAS Institute Inc Customer Experience Analytics Products, Services and Solutions
5.9.4 SAS Institute Inc Customer Experience Analytics Revenue (US$ Million) & (2018-2023)
5.9.5 SAS Institute Inc Recent Developments
6 North America
6.1 North America Customer Experience Analytics Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Customer Experience Analytics Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Customer Experience Analytics Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Customer Experience Analytics Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Customer Experience Analytics Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Customer Experience Analytics Market Dynamics
11.1 Customer Experience Analytics Industry Trends
11.2 Customer Experience Analytics Market Drivers
11.3 Customer Experience Analytics Market Challenges
11.4 Customer Experience Analytics Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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