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Customer Relationship Management-Global Market Insights and Sales Trends 2025
Synopsis
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
The global Customer Relationship Management market size is expected to reach US$ 26660 million by 2029, growing at a CAGR of 5.3% from 2023 to 2029. The market is mainly driven by the significant applications of Customer Relationship Management in various end use industries. The expanding demands from the BFSI, Retail, Healthcare and IT & Telecom, are propelling Customer Relationship Management market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer Relationship Management market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer Relationship Management market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Relationship Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Relationship Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Relationship Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Relationship Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Relationship Management covered in this report include Salesforce, Oracle, SAP, Adobe Systems, Genesys Telecommunications Laboratories, Microsoft, Nice Systems, Verint Systems and Pegasystems, etc.
The global Customer Relationship Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce
Oracle
SAP
Adobe Systems
Genesys Telecommunications Laboratories
Microsoft
Nice Systems
Verint Systems
Pegasystems
IQVIA
Global Customer Relationship Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Relationship Management market, Segment by Type:
On-premise
Cloud
Global Customer Relationship Management market, by Application
BFSI
Retail
Healthcare
IT & Telecom
Discrete Manufacturing
Government & Education
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Relationship Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
The global Customer Relationship Management market size is expected to reach US$ 26660 million by 2029, growing at a CAGR of 5.3% from 2023 to 2029. The market is mainly driven by the significant applications of Customer Relationship Management in various end use industries. The expanding demands from the BFSI, Retail, Healthcare and IT & Telecom, are propelling Customer Relationship Management market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer Relationship Management market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer Relationship Management market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Relationship Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Relationship Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Relationship Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Relationship Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Relationship Management covered in this report include Salesforce, Oracle, SAP, Adobe Systems, Genesys Telecommunications Laboratories, Microsoft, Nice Systems, Verint Systems and Pegasystems, etc.
The global Customer Relationship Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce
Oracle
SAP
Adobe Systems
Genesys Telecommunications Laboratories
Microsoft
Nice Systems
Verint Systems
Pegasystems
IQVIA
Global Customer Relationship Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Relationship Management market, Segment by Type:
On-premise
Cloud
Global Customer Relationship Management market, by Application
BFSI
Retail
Healthcare
IT & Telecom
Discrete Manufacturing
Government & Education
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Relationship Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Customer Relationship Management
1.1 Customer Relationship Management Market Overview
1.1.1 Customer Relationship Management Product Scope
1.1.2 Customer Relationship Management Market Status and Outlook
1.2 Global Customer Relationship Management Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Customer Relationship Management Market Size by Region (2018-2029)
1.4 Global Customer Relationship Management Historic Market Size by Region (2018-2023)
1.5 Global Customer Relationship Management Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Customer Relationship Management Market Size (2018-2029)
1.6.1 North America Customer Relationship Management Market Size (2018-2029)
1.6.2 Europe Customer Relationship Management Market Size (2018-2029)
1.6.3 Asia-Pacific Customer Relationship Management Market Size (2018-2029)
1.6.4 Latin America Customer Relationship Management Market Size (2018-2029)
1.6.5 Middle East & Africa Customer Relationship Management Market Size (2018-2029)
2 Customer Relationship Management Market by Type
2.1 Introduction
2.1.1 On-premise
2.1.2 Cloud
2.2 Global Customer Relationship Management Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Customer Relationship Management Historic Market Size by Type (2018-2023)
2.2.2 Global Customer Relationship Management Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Customer Relationship Management Revenue Breakdown by Type (2018-2029)
3 Customer Relationship Management Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Retail
3.1.3 Healthcare
3.1.4 IT & Telecom
3.1.5 Discrete Manufacturing
3.1.6 Government & Education
3.1.7 Others
3.2 Global Customer Relationship Management Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Customer Relationship Management Historic Market Size by Application (2018-2023)
3.2.2 Global Customer Relationship Management Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Customer Relationship Management Revenue Breakdown by Application (2018-2029)
4 Customer Relationship Management Competition Analysis by Players
4.1 Global Customer Relationship Management Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Relationship Management as of 2022)
4.3 Date of Key Players Enter into Customer Relationship Management Market
4.4 Global Top Players Customer Relationship Management Headquarters and Area Served
4.5 Key Players Customer Relationship Management Product Solution and Service
4.6 Competitive Status
4.6.1 Customer Relationship Management Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Salesforce
5.1.1 Salesforce Profile
5.1.2 Salesforce Main Business
5.1.3 Salesforce Customer Relationship Management Products, Services and Solutions
5.1.4 Salesforce Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.1.5 Salesforce Recent Developments
5.2 Oracle
5.2.1 Oracle Profile
5.2.2 Oracle Main Business
5.2.3 Oracle Customer Relationship Management Products, Services and Solutions
5.2.4 Oracle Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.2.5 Oracle Recent Developments
5.3 SAP
5.3.1 SAP Profile
5.3.2 SAP Main Business
5.3.3 SAP Customer Relationship Management Products, Services and Solutions
5.3.4 SAP Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.3.5 Adobe Systems Recent Developments
5.4 Adobe Systems
5.4.1 Adobe Systems Profile
5.4.2 Adobe Systems Main Business
5.4.3 Adobe Systems Customer Relationship Management Products, Services and Solutions
5.4.4 Adobe Systems Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.4.5 Adobe Systems Recent Developments
5.5 Genesys Telecommunications Laboratories
5.5.1 Genesys Telecommunications Laboratories Profile
5.5.2 Genesys Telecommunications Laboratories Main Business
5.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Products, Services and Solutions
5.5.4 Genesys Telecommunications Laboratories Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.5.5 Genesys Telecommunications Laboratories Recent Developments
5.6 Microsoft
5.6.1 Microsoft Profile
5.6.2 Microsoft Main Business
5.6.3 Microsoft Customer Relationship Management Products, Services and Solutions
5.6.4 Microsoft Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.6.5 Microsoft Recent Developments
5.7 Nice Systems
5.7.1 Nice Systems Profile
5.7.2 Nice Systems Main Business
5.7.3 Nice Systems Customer Relationship Management Products, Services and Solutions
5.7.4 Nice Systems Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.7.5 Nice Systems Recent Developments
5.8 Verint Systems
5.8.1 Verint Systems Profile
5.8.2 Verint Systems Main Business
5.8.3 Verint Systems Customer Relationship Management Products, Services and Solutions
5.8.4 Verint Systems Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.8.5 Verint Systems Recent Developments
5.9 Pegasystems
5.9.1 Pegasystems Profile
5.9.2 Pegasystems Main Business
5.9.3 Pegasystems Customer Relationship Management Products, Services and Solutions
5.9.4 Pegasystems Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.9.5 Pegasystems Recent Developments
5.10 IQVIA
5.10.1 IQVIA Profile
5.10.2 IQVIA Main Business
5.10.3 IQVIA Customer Relationship Management Products, Services and Solutions
5.10.4 IQVIA Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.10.5 IQVIA Recent Developments
6 North America
6.1 North America Customer Relationship Management Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Customer Relationship Management Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Customer Relationship Management Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Customer Relationship Management Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Customer Relationship Management Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Customer Relationship Management Market Dynamics
11.1 Customer Relationship Management Industry Trends
11.2 Customer Relationship Management Market Drivers
11.3 Customer Relationship Management Market Challenges
11.4 Customer Relationship Management Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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