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E-commerce Agent Operation Service-Global Market Insights and Sales Trends 2025
Synopsis
E-commerce has become increasingly popular over the past few years, leading to the rise of online shopping platforms across different industries. With the advent of technology and mobile devices, people have now shifted to purchasing products online instead of going physically to stores. However, there are still some limitations that come with online shopping such as the lack of personal touch experienced during physical interactions with customers. To overcome these shortcomings, e-commerce agents are needed to assist clients throughout their entire journey on the website so they feel supported all along the way.
The global E-commerce Agent Operation Service market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of E-commerce Agent Operation Service in various end use industries. The expanding demands from the Amazon, Taobao, Jingdong and AliExpress, are propelling E-commerce Agent Operation Service market. Full Case Operation, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Single Store Operation segment is estimated at % CAGR for the next seven-year period.
According to International Telecommunication Union (ITU), the global Internet users (online population) were more than 5 billion. And the number of online shoppers was also increasing. In 2022, the global e-commerce market penetration rate increased to 19.7%, and the e-commerce market reached $5.5 trillion. At the same time, the Asian e-commerce market ranked at the top of the revenue ranking, which has reached $1.8 trillion. According to the National Bureau of Statistics, China was the largest online retail market in 2022, with online retail sales of 13.79 trillion yuan and a year-on-year increase of 4%. Among them, the online retail sales of physical goods were 11.96 trillion yuan, with a year-on-year increase of 6.2%, which accounted for 27.2% of the total retail sales of consumer goods.The market for e-commerce agent operations continues to grow due to the increasing importance placed on providing excellent customer experiences. With advancements in technology, consumers are more connected than ever, creating a heightened expectation for personalized and timely interaction with brands. Therefore, e-commerce businesses seek to deploy agents armed with the necessary tools and strategies to meet those rising demands without neglecting efficiency metrics crucial for sustained success.
By investing in specialized software programs designed specifically for managing multiple customer interactions within one platform, e-commerce agents can streamline activities while simultaneously maintaining personal touch elements typical of human interactions. AI-powered chatbots integrated within applications also help scale customer assistance efforts by answering basic questions around the clock without requiring immediate human intervention. Moreover, data analytics and machine learning algorithms enable improved decision making when determining appropriate response templates maximizing engagement levels.
In summary, to excel amidst stiff competition and rapidly changing customer preferences, e-commerce businesses must prioritize operational excellence grounded on robust technological capabilities augmenting agent tasks rather than replacing them entirely. Personal touch remains key even with digital transformations transforming the retail landscape. Ultimately, striking a balance between scalable efficiency and meaningful personal interaction defines the successful formula for achieving sustained customer satisfaction in today's fast-paced world driven by continuous innovation.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for E-commerce Agent Operation Service, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global E-commerce Agent Operation Service market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global E-commerce Agent Operation Service market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, E-commerce Agent Operation Service sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of E-commerce Agent Operation Service covered in this report include Ignite Visibility, Disruptive Advertising, Sociallyin, Evestar, Digital Silk, Mayple, Titan Growth, Bi Cheng and Tagrem Corp, etc.
The global E-commerce Agent Operation Service market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Ignite Visibility
Disruptive Advertising
Sociallyin
Evestar
Digital Silk
Mayple
Titan Growth
Bi Cheng
Tagrem Corp
Bao Zun
Capgemini
Hangzhou Yiwang Yichuang
One.com
Global E-commerce Agent Operation Service market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global E-commerce Agent Operation Service market, Segment by Type:
Full Case Operation
Single Store Operation
Module Generation Operation
Global E-commerce Agent Operation Service market, by Application
Amazon
Taobao
Jingdong
AliExpress
eBay
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of E-commerce Agent Operation Service companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
E-commerce has become increasingly popular over the past few years, leading to the rise of online shopping platforms across different industries. With the advent of technology and mobile devices, people have now shifted to purchasing products online instead of going physically to stores. However, there are still some limitations that come with online shopping such as the lack of personal touch experienced during physical interactions with customers. To overcome these shortcomings, e-commerce agents are needed to assist clients throughout their entire journey on the website so they feel supported all along the way.
The global E-commerce Agent Operation Service market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of E-commerce Agent Operation Service in various end use industries. The expanding demands from the Amazon, Taobao, Jingdong and AliExpress, are propelling E-commerce Agent Operation Service market. Full Case Operation, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Single Store Operation segment is estimated at % CAGR for the next seven-year period.
According to International Telecommunication Union (ITU), the global Internet users (online population) were more than 5 billion. And the number of online shoppers was also increasing. In 2022, the global e-commerce market penetration rate increased to 19.7%, and the e-commerce market reached $5.5 trillion. At the same time, the Asian e-commerce market ranked at the top of the revenue ranking, which has reached $1.8 trillion. According to the National Bureau of Statistics, China was the largest online retail market in 2022, with online retail sales of 13.79 trillion yuan and a year-on-year increase of 4%. Among them, the online retail sales of physical goods were 11.96 trillion yuan, with a year-on-year increase of 6.2%, which accounted for 27.2% of the total retail sales of consumer goods.The market for e-commerce agent operations continues to grow due to the increasing importance placed on providing excellent customer experiences. With advancements in technology, consumers are more connected than ever, creating a heightened expectation for personalized and timely interaction with brands. Therefore, e-commerce businesses seek to deploy agents armed with the necessary tools and strategies to meet those rising demands without neglecting efficiency metrics crucial for sustained success.
By investing in specialized software programs designed specifically for managing multiple customer interactions within one platform, e-commerce agents can streamline activities while simultaneously maintaining personal touch elements typical of human interactions. AI-powered chatbots integrated within applications also help scale customer assistance efforts by answering basic questions around the clock without requiring immediate human intervention. Moreover, data analytics and machine learning algorithms enable improved decision making when determining appropriate response templates maximizing engagement levels.
In summary, to excel amidst stiff competition and rapidly changing customer preferences, e-commerce businesses must prioritize operational excellence grounded on robust technological capabilities augmenting agent tasks rather than replacing them entirely. Personal touch remains key even with digital transformations transforming the retail landscape. Ultimately, striking a balance between scalable efficiency and meaningful personal interaction defines the successful formula for achieving sustained customer satisfaction in today's fast-paced world driven by continuous innovation.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for E-commerce Agent Operation Service, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global E-commerce Agent Operation Service market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global E-commerce Agent Operation Service market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, E-commerce Agent Operation Service sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of E-commerce Agent Operation Service covered in this report include Ignite Visibility, Disruptive Advertising, Sociallyin, Evestar, Digital Silk, Mayple, Titan Growth, Bi Cheng and Tagrem Corp, etc.
The global E-commerce Agent Operation Service market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Ignite Visibility
Disruptive Advertising
Sociallyin
Evestar
Digital Silk
Mayple
Titan Growth
Bi Cheng
Tagrem Corp
Bao Zun
Capgemini
Hangzhou Yiwang Yichuang
One.com
Global E-commerce Agent Operation Service market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global E-commerce Agent Operation Service market, Segment by Type:
Full Case Operation
Single Store Operation
Module Generation Operation
Global E-commerce Agent Operation Service market, by Application
Amazon
Taobao
Jingdong
AliExpress
eBay
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of E-commerce Agent Operation Service companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of E-commerce Agent Operation Service
1.1 E-commerce Agent Operation Service Market Overview
1.1.1 E-commerce Agent Operation Service Product Scope
1.1.2 E-commerce Agent Operation Service Market Status and Outlook
1.2 Global E-commerce Agent Operation Service Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global E-commerce Agent Operation Service Market Size by Region (2018-2029)
1.4 Global E-commerce Agent Operation Service Historic Market Size by Region (2018-2023)
1.5 Global E-commerce Agent Operation Service Market Size Forecast by Region (2024-2029)
1.6 Key Regions, E-commerce Agent Operation Service Market Size (2018-2029)
1.6.1 North America E-commerce Agent Operation Service Market Size (2018-2029)
1.6.2 Europe E-commerce Agent Operation Service Market Size (2018-2029)
1.6.3 Asia-Pacific E-commerce Agent Operation Service Market Size (2018-2029)
1.6.4 Latin America E-commerce Agent Operation Service Market Size (2018-2029)
1.6.5 Middle East & Africa E-commerce Agent Operation Service Market Size (2018-2029)
2 E-commerce Agent Operation Service Market by Type
2.1 Introduction
2.1.1 Full Case Operation
2.1.2 Single Store Operation
2.1.3 Module Generation Operation
2.2 Global E-commerce Agent Operation Service Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global E-commerce Agent Operation Service Historic Market Size by Type (2018-2023)
2.2.2 Global E-commerce Agent Operation Service Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America E-commerce Agent Operation Service Revenue Breakdown by Type (2018-2029)
2.3.2 Europe E-commerce Agent Operation Service Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific E-commerce Agent Operation Service Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America E-commerce Agent Operation Service Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa E-commerce Agent Operation Service Revenue Breakdown by Type (2018-2029)
3 E-commerce Agent Operation Service Market Overview by Application
3.1 Introduction
3.1.1 Amazon
3.1.2 Taobao
3.1.3 Jingdong
3.1.4 AliExpress
3.1.5 eBay
3.1.6 Others
3.2 Global E-commerce Agent Operation Service Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global E-commerce Agent Operation Service Historic Market Size by Application (2018-2023)
3.2.2 Global E-commerce Agent Operation Service Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America E-commerce Agent Operation Service Revenue Breakdown by Application (2018-2029)
3.3.2 Europe E-commerce Agent Operation Service Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific E-commerce Agent Operation Service Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America E-commerce Agent Operation Service Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa E-commerce Agent Operation Service Revenue Breakdown by Application (2018-2029)
4 E-commerce Agent Operation Service Competition Analysis by Players
4.1 Global E-commerce Agent Operation Service Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in E-commerce Agent Operation Service as of 2022)
4.3 Date of Key Players Enter into E-commerce Agent Operation Service Market
4.4 Global Top Players E-commerce Agent Operation Service Headquarters and Area Served
4.5 Key Players E-commerce Agent Operation Service Product Solution and Service
4.6 Competitive Status
4.6.1 E-commerce Agent Operation Service Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Ignite Visibility
5.1.1 Ignite Visibility Profile
5.1.2 Ignite Visibility Main Business
5.1.3 Ignite Visibility E-commerce Agent Operation Service Products, Services and Solutions
5.1.4 Ignite Visibility E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.1.5 Ignite Visibility Recent Developments
5.2 Disruptive Advertising
5.2.1 Disruptive Advertising Profile
5.2.2 Disruptive Advertising Main Business
5.2.3 Disruptive Advertising E-commerce Agent Operation Service Products, Services and Solutions
5.2.4 Disruptive Advertising E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.2.5 Disruptive Advertising Recent Developments
5.3 Sociallyin
5.3.1 Sociallyin Profile
5.3.2 Sociallyin Main Business
5.3.3 Sociallyin E-commerce Agent Operation Service Products, Services and Solutions
5.3.4 Sociallyin E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.3.5 Evestar Recent Developments
5.4 Evestar
5.4.1 Evestar Profile
5.4.2 Evestar Main Business
5.4.3 Evestar E-commerce Agent Operation Service Products, Services and Solutions
5.4.4 Evestar E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.4.5 Evestar Recent Developments
5.5 Digital Silk
5.5.1 Digital Silk Profile
5.5.2 Digital Silk Main Business
5.5.3 Digital Silk E-commerce Agent Operation Service Products, Services and Solutions
5.5.4 Digital Silk E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.5.5 Digital Silk Recent Developments
5.6 Mayple
5.6.1 Mayple Profile
5.6.2 Mayple Main Business
5.6.3 Mayple E-commerce Agent Operation Service Products, Services and Solutions
5.6.4 Mayple E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.6.5 Mayple Recent Developments
5.7 Titan Growth
5.7.1 Titan Growth Profile
5.7.2 Titan Growth Main Business
5.7.3 Titan Growth E-commerce Agent Operation Service Products, Services and Solutions
5.7.4 Titan Growth E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.7.5 Titan Growth Recent Developments
5.8 Bi Cheng
5.8.1 Bi Cheng Profile
5.8.2 Bi Cheng Main Business
5.8.3 Bi Cheng E-commerce Agent Operation Service Products, Services and Solutions
5.8.4 Bi Cheng E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.8.5 Bi Cheng Recent Developments
5.9 Tagrem Corp
5.9.1 Tagrem Corp Profile
5.9.2 Tagrem Corp Main Business
5.9.3 Tagrem Corp E-commerce Agent Operation Service Products, Services and Solutions
5.9.4 Tagrem Corp E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.9.5 Tagrem Corp Recent Developments
5.10 Bao Zun
5.10.1 Bao Zun Profile
5.10.2 Bao Zun Main Business
5.10.3 Bao Zun E-commerce Agent Operation Service Products, Services and Solutions
5.10.4 Bao Zun E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.10.5 Bao Zun Recent Developments
5.11 Capgemini
5.11.1 Capgemini Profile
5.11.2 Capgemini Main Business
5.11.3 Capgemini E-commerce Agent Operation Service Products, Services and Solutions
5.11.4 Capgemini E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.11.5 Capgemini Recent Developments
5.12 Hangzhou Yiwang Yichuang
5.12.1 Hangzhou Yiwang Yichuang Profile
5.12.2 Hangzhou Yiwang Yichuang Main Business
5.12.3 Hangzhou Yiwang Yichuang E-commerce Agent Operation Service Products, Services and Solutions
5.12.4 Hangzhou Yiwang Yichuang E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.12.5 Hangzhou Yiwang Yichuang Recent Developments
5.13 One.com
5.13.1 One.com Profile
5.13.2 One.com Main Business
5.13.3 One.com E-commerce Agent Operation Service Products, Services and Solutions
5.13.4 One.com E-commerce Agent Operation Service Revenue (US$ Million) & (2018-2023)
5.13.5 One.com Recent Developments
6 North America
6.1 North America E-commerce Agent Operation Service Market Size by Country (2018-2029)
6.2 United States
6.3 Canada
7 Europe
7.1 Europe E-commerce Agent Operation Service Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific E-commerce Agent Operation Service Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America E-commerce Agent Operation Service Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa E-commerce Agent Operation Service Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 E-commerce Agent Operation Service Market Dynamics
11.1 E-commerce Agent Operation Service Industry Trends
11.2 E-commerce Agent Operation Service Market Drivers
11.3 E-commerce Agent Operation Service Market Challenges
11.4 E-commerce Agent Operation Service Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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