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Global Call Center Outsourcing Market Research Report 2025
Synopsis
Call center outsourcing is the business practice of contracting out call center services.
The global Call Center Outsourcing market was valued at US$ 12320 million in 2023 and is anticipated to reach US$ 18280 million by 2030, witnessing a CAGR of 2.6% during the forecast period 2024-2030.
North American market for Call Center Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Call Center Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Call Center Outsourcing in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Call Center Outsourcing include Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis and Infinit-O, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Call Center Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Outsourcing.
Report Scope
The Call Center Outsourcing market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Center Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Center Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation
Segment by Type
Inbound Call Services
Outbound Call Services
Others
Segment by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Outsourcing companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Call center outsourcing is the business practice of contracting out call center services.
The global Call Center Outsourcing market was valued at US$ 12320 million in 2023 and is anticipated to reach US$ 18280 million by 2030, witnessing a CAGR of 2.6% during the forecast period 2024-2030.
North American market for Call Center Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Call Center Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Call Center Outsourcing in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Call Center Outsourcing include Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis and Infinit-O, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Call Center Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Outsourcing.
Report Scope
The Call Center Outsourcing market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Center Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Center Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation
Segment by Type
Inbound Call Services
Outbound Call Services
Others
Segment by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Outsourcing companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Outsourcing Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Inbound Call Services
1.2.3 Outbound Call Services
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Outsourcing Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Outsourcing Market Perspective (2019-2030)
2.2 Call Center Outsourcing Growth Trends by Region
2.2.1 Global Call Center Outsourcing Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Center Outsourcing Historic Market Size by Region (2019-2024)
2.2.3 Call Center Outsourcing Forecasted Market Size by Region (2025-2030)
2.3 Call Center Outsourcing Market Dynamics
2.3.1 Call Center Outsourcing Industry Trends
2.3.2 Call Center Outsourcing Market Drivers
2.3.3 Call Center Outsourcing Market Challenges
2.3.4 Call Center Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Outsourcing Players by Revenue
3.1.1 Global Top Call Center Outsourcing Players by Revenue (2019-2024)
3.1.2 Global Call Center Outsourcing Revenue Market Share by Players (2019-2024)
3.2 Global Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Center Outsourcing Revenue
3.4 Global Call Center Outsourcing Market Concentration Ratio
3.4.1 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcing Revenue in 2023
3.5 Call Center Outsourcing Key Players Head office and Area Served
3.6 Key Players Call Center Outsourcing Product Solution and Service
3.7 Date of Enter into Call Center Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Outsourcing Breakdown Data by Type
4.1 Global Call Center Outsourcing Historic Market Size by Type (2019-2024)
4.2 Global Call Center Outsourcing Forecasted Market Size by Type (2025-2030)
5 Call Center Outsourcing Breakdown Data by Application
5.1 Global Call Center Outsourcing Historic Market Size by Application (2019-2024)
5.2 Global Call Center Outsourcing Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Center Outsourcing Market Size (2019-2030)
6.2 North America Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Center Outsourcing Market Size by Country (2019-2024)
6.4 North America Call Center Outsourcing Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Center Outsourcing Market Size (2019-2030)
7.2 Europe Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Center Outsourcing Market Size by Country (2019-2024)
7.4 Europe Call Center Outsourcing Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Center Outsourcing Market Size (2019-2030)
8.2 Asia-Pacific Call Center Outsourcing Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Center Outsourcing Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Center Outsourcing Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Center Outsourcing Market Size (2019-2030)
9.2 Latin America Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Center Outsourcing Market Size by Country (2019-2024)
9.4 Latin America Call Center Outsourcing Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Outsourcing Market Size (2019-2030)
10.2 Middle East & Africa Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Center Outsourcing Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Center Outsourcing Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Xerox Corporation
11.1.1 Xerox Corporation Company Detail
11.1.2 Xerox Corporation Business Overview
11.1.3 Xerox Corporation Call Center Outsourcing Introduction
11.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2019-2024)
11.1.5 Xerox Corporation Recent Development
11.2 IBM Global Services
11.2.1 IBM Global Services Company Detail
11.2.2 IBM Global Services Business Overview
11.2.3 IBM Global Services Call Center Outsourcing Introduction
11.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2019-2024)
11.2.5 IBM Global Services Recent Development
11.3 CGS
11.3.1 CGS Company Detail
11.3.2 CGS Business Overview
11.3.3 CGS Call Center Outsourcing Introduction
11.3.4 CGS Revenue in Call Center Outsourcing Business (2019-2024)
11.3.5 CGS Recent Development
11.4 Datamark, Inc.
11.4.1 Datamark, Inc. Company Detail
11.4.2 Datamark, Inc. Business Overview
11.4.3 Datamark, Inc. Call Center Outsourcing Introduction
11.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2019-2024)
11.4.5 Datamark, Inc. Recent Development
11.5 Infinit Contact
11.5.1 Infinit Contact Company Detail
11.5.2 Infinit Contact Business Overview
11.5.3 Infinit Contact Call Center Outsourcing Introduction
11.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2019-2024)
11.5.5 Infinit Contact Recent Development
11.6 Five9
11.6.1 Five9 Company Detail
11.6.2 Five9 Business Overview
11.6.3 Five9 Call Center Outsourcing Introduction
11.6.4 Five9 Revenue in Call Center Outsourcing Business (2019-2024)
11.6.5 Five9 Recent Development
11.7 Runway
11.7.1 Runway Company Detail
11.7.2 Runway Business Overview
11.7.3 Runway Call Center Outsourcing Introduction
11.7.4 Runway Revenue in Call Center Outsourcing Business (2019-2024)
11.7.5 Runway Recent Development
11.8 Invensis
11.8.1 Invensis Company Detail
11.8.2 Invensis Business Overview
11.8.3 Invensis Call Center Outsourcing Introduction
11.8.4 Invensis Revenue in Call Center Outsourcing Business (2019-2024)
11.8.5 Invensis Recent Development
11.9 Infinit-O
11.9.1 Infinit-O Company Detail
11.9.2 Infinit-O Business Overview
11.9.3 Infinit-O Call Center Outsourcing Introduction
11.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2019-2024)
11.9.5 Infinit-O Recent Development
11.10 PSI
11.10.1 PSI Company Detail
11.10.2 PSI Business Overview
11.10.3 PSI Call Center Outsourcing Introduction
11.10.4 PSI Revenue in Call Center Outsourcing Business (2019-2024)
11.10.5 PSI Recent Development
11.11 Sitel Worldwide Corporation
11.11.1 Sitel Worldwide Corporation Company Detail
11.11.2 Sitel Worldwide Corporation Business Overview
11.11.3 Sitel Worldwide Corporation Call Center Outsourcing Introduction
11.11.4 Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2019-2024)
11.11.5 Sitel Worldwide Corporation Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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