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Global Contact and Call Centre Outsourcing Market 2024 by Company, Regions, Type and Application, Forecast to 2028
Synopsis
The Contact and Call Centre Outsourcing market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our (Global Info Research) latest study, due to COVID-19 pandemic, the global Contact and Call Centre Outsourcing market size is estimated to be worth US$ million in 2021 and is forecast to a readjusted size of USD million by 2028 with a CAGR of % during review period. BFSI accounting for % of the Contact and Call Centre Outsourcing global market in 2021, is projected to value USD million by 2028, growing at a % CAGR in next six years. While On-Premise Type segment is altered to a % CAGR between 2022 and 2028.
Global key companies of Contact and Call Centre Outsourcing include Teleperformance, Synnex, Alorica, Atento, and Acticall Sitel Group, etc. In terms of revenue, the global top four players hold a share over % in 2021.
Market segmentation
Contact and Call Centre Outsourcing market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
On-Premise Type
Cloud-based Type
Market segment by Application, can be divided into
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
Market segment by players, this report covers
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
South America (Brazil, Argentina, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe Contact and Call Centre Outsourcing product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Contact and Call Centre Outsourcing, with revenue, gross margin and global market share of Contact and Call Centre Outsourcing from 2019 to 2022.
Chapter 3, the Contact and Call Centre Outsourcing competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and Contact and Call Centre Outsourcing market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe Contact and Call Centre Outsourcing research findings and conclusion, appendix and data source.
Geographical Area
Global
The Contact and Call Centre Outsourcing market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our (Global Info Research) latest study, due to COVID-19 pandemic, the global Contact and Call Centre Outsourcing market size is estimated to be worth US$ million in 2021 and is forecast to a readjusted size of USD million by 2028 with a CAGR of % during review period. BFSI accounting for % of the Contact and Call Centre Outsourcing global market in 2021, is projected to value USD million by 2028, growing at a % CAGR in next six years. While On-Premise Type segment is altered to a % CAGR between 2022 and 2028.
Global key companies of Contact and Call Centre Outsourcing include Teleperformance, Synnex, Alorica, Atento, and Acticall Sitel Group, etc. In terms of revenue, the global top four players hold a share over % in 2021.
Market segmentation
Contact and Call Centre Outsourcing market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
On-Premise Type
Cloud-based Type
Market segment by Application, can be divided into
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
Market segment by players, this report covers
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
South America (Brazil, Argentina, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe Contact and Call Centre Outsourcing product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Contact and Call Centre Outsourcing, with revenue, gross margin and global market share of Contact and Call Centre Outsourcing from 2019 to 2022.
Chapter 3, the Contact and Call Centre Outsourcing competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and Contact and Call Centre Outsourcing market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe Contact and Call Centre Outsourcing research findings and conclusion, appendix and data source.
Geographical Area
Global
Index1 Market Overview
1.1 Product Overview and Scope of Contact and Call Centre Outsourcing
1.2 Classification of Contact and Call Centre Outsourcing by Type
1.2.1 Overview: Global Contact and Call Centre Outsourcing Market Size by Type: 2017 Versus 2021 Versus 2028
1.2.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Type in 2021
1.2.3 On-Premise Type
1.2.4 Cloud-based Type
1.3 Global Contact and Call Centre Outsourcing Market by Application
1.3.1 Overview: Global Contact and Call Centre Outsourcing Market Size by Application: 2017 Versus 2021 Versus 2028
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government and Public Sector
1.3.5 IT & Telecommunication
1.3.6 Healthcare and Life Sciences
1.3.7 Manufacturing
1.3.8 Others
1.4 Global Contact and Call Centre Outsourcing Market Size & Forecast
1.5 Global Contact and Call Centre Outsourcing Market Size and Forecast by Region
1.5.1 Global Contact and Call Centre Outsourcing Market Size by Region: 2017 VS 2021 VS 2028
1.5.2 Global Contact and Call Centre Outsourcing Market Size by Region, (2017-2022)
1.5.3 North America Contact and Call Centre Outsourcing Market Size and Prospect (2017-2028)
1.5.4 Europe Contact and Call Centre Outsourcing Market Size and Prospect (2017-2028)
1.5.5 Asia-Pacific Contact and Call Centre Outsourcing Market Size and Prospect (2017-2028)
1.5.6 South America Contact and Call Centre Outsourcing Market Size and Prospect (2017-2028)
1.5.7 Middle East and Africa Contact and Call Centre Outsourcing Market Size and Prospect (2017-2028)
1.6 Market Drivers, Restraints and Trends
1.6.1 Contact and Call Centre Outsourcing Market Drivers
1.6.2 Contact and Call Centre Outsourcing Market Restraints
1.6.3 Contact and Call Centre Outsourcing Trends Analysis
2 Company Profiles
2.1 Teleperformance
2.1.1 Teleperformance Details
2.1.2 Teleperformance Major Business
2.1.3 Teleperformance Contact and Call Centre Outsourcing Product and Solutions
2.1.4 Teleperformance Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.1.5 Teleperformance Recent Developments and Future Plans
2.2 Synnex
2.2.1 Synnex Details
2.2.2 Synnex Major Business
2.2.3 Synnex Contact and Call Centre Outsourcing Product and Solutions
2.2.4 Synnex Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.2.5 Synnex Recent Developments and Future Plans
2.3 Alorica
2.3.1 Alorica Details
2.3.2 Alorica Major Business
2.3.3 Alorica Contact and Call Centre Outsourcing Product and Solutions
2.3.4 Alorica Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.3.5 Alorica Recent Developments and Future Plans
2.4 Atento
2.4.1 Atento Details
2.4.2 Atento Major Business
2.4.3 Atento Contact and Call Centre Outsourcing Product and Solutions
2.4.4 Atento Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.4.5 Atento Recent Developments and Future Plans
2.5 Acticall Sitel Group
2.5.1 Acticall Sitel Group Details
2.5.2 Acticall Sitel Group Major Business
2.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Product and Solutions
2.5.4 Acticall Sitel Group Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.5.5 Acticall Sitel Group Recent Developments and Future Plans
2.6 Arvato
2.6.1 Arvato Details
2.6.2 Arvato Major Business
2.6.3 Arvato Contact and Call Centre Outsourcing Product and Solutions
2.6.4 Arvato Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.6.5 Arvato Recent Developments and Future Plans
2.7 Sykes
2.7.1 Sykes Details
2.7.2 Sykes Major Business
2.7.3 Sykes Contact and Call Centre Outsourcing Product and Solutions
2.7.4 Sykes Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.7.5 Sykes Recent Developments and Future Plans
2.8 TTEC
2.8.1 TTEC Details
2.8.2 TTEC Major Business
2.8.3 TTEC Contact and Call Centre Outsourcing Product and Solutions
2.8.4 TTEC Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.8.5 TTEC Recent Developments and Future Plans
2.9 SERCO GROUP
2.9.1 SERCO GROUP Details
2.9.2 SERCO GROUP Major Business
2.9.3 SERCO GROUP Contact and Call Centre Outsourcing Product and Solutions
2.9.4 SERCO GROUP Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.9.5 SERCO GROUP Recent Developments and Future Plans
2.10 Xerox Corporation
2.10.1 Xerox Corporation Details
2.10.2 Xerox Corporation Major Business
2.10.3 Xerox Corporation Contact and Call Centre Outsourcing Product and Solutions
2.10.4 Xerox Corporation Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.10.5 Xerox Corporation Recent Developments and Future Plans
2.11 CGS Inc
2.11.1 CGS Inc Details
2.11.2 CGS Inc Major Business
2.11.3 CGS Inc Contact and Call Centre Outsourcing Product and Solutions
2.11.4 CGS Inc Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.11.5 CGS Inc Recent Developments and Future Plans
2.12 Webhelp
2.12.1 Webhelp Details
2.12.2 Webhelp Major Business
2.12.3 Webhelp Contact and Call Centre Outsourcing Product and Solutions
2.12.4 Webhelp Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.12.5 Webhelp Recent Developments and Future Plans
2.13 StarTek
2.13.1 StarTek Details
2.13.2 StarTek Major Business
2.13.3 StarTek Contact and Call Centre Outsourcing Product and Solutions
2.13.4 StarTek Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.13.5 StarTek Recent Developments and Future Plans
2.14 Grupo Konecta
2.14.1 Grupo Konecta Details
2.14.2 Grupo Konecta Major Business
2.14.3 Grupo Konecta Contact and Call Centre Outsourcing Product and Solutions
2.14.4 Grupo Konecta Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.14.5 Grupo Konecta Recent Developments and Future Plans
2.15 Carlyle Group (Comdata)
2.15.1 Carlyle Group (Comdata) Details
2.15.2 Carlyle Group (Comdata) Major Business
2.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product and Solutions
2.15.4 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.15.5 Carlyle Group (Comdata) Recent Developments and Future Plans
2.16 Capita
2.16.1 Capita Details
2.16.2 Capita Major Business
2.16.3 Capita Contact and Call Centre Outsourcing Product and Solutions
2.16.4 Capita Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.16.5 Capita Recent Developments and Future Plans
2.17 Hinduja Global Solutions (HGS)
2.17.1 Hinduja Global Solutions (HGS) Details
2.17.2 Hinduja Global Solutions (HGS) Major Business
2.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product and Solutions
2.17.4 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.17.5 Hinduja Global Solutions (HGS) Recent Developments and Future Plans
2.18 Transcosmos
2.18.1 Transcosmos Details
2.18.2 Transcosmos Major Business
2.18.3 Transcosmos Contact and Call Centre Outsourcing Product and Solutions
2.18.4 Transcosmos Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.18.5 Transcosmos Recent Developments and Future Plans
2.19 Five9
2.19.1 Five9 Details
2.19.2 Five9 Major Business
2.19.3 Five9 Contact and Call Centre Outsourcing Product and Solutions
2.19.4 Five9 Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.19.5 Five9 Recent Developments and Future Plans
2.20 Transcom
2.20.1 Transcom Details
2.20.2 Transcom Major Business
2.20.3 Transcom Contact and Call Centre Outsourcing Product and Solutions
2.20.4 Transcom Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.20.5 Transcom Recent Developments and Future Plans
2.21 HKT Teleservices
2.21.1 HKT Teleservices Details
2.21.2 HKT Teleservices Major Business
2.21.3 HKT Teleservices Contact and Call Centre Outsourcing Product and Solutions
2.21.4 HKT Teleservices Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.21.5 HKT Teleservices Recent Developments and Future Plans
2.22 Telekom Malaysia (VADS)
2.22.1 Telekom Malaysia (VADS) Details
2.22.2 Telekom Malaysia (VADS) Major Business
2.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product and Solutions
2.22.4 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.22.5 Telekom Malaysia (VADS) Recent Developments and Future Plans
2.23 Invensis Technologies
2.23.1 Invensis Technologies Details
2.23.2 Invensis Technologies Major Business
2.23.3 Invensis Technologies Contact and Call Centre Outsourcing Product and Solutions
2.23.4 Invensis Technologies Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.23.5 Invensis Technologies Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Contact and Call Centre Outsourcing Revenue and Share by Players (2019, 2020, 2021, and 2022)
3.2 Market Concentration Rate
3.2.1 Top 3 Contact and Call Centre Outsourcing Players Market Share in 2021
3.2.2 Top 10 Contact and Call Centre Outsourcing Players Market Share in 2021
3.2.3 Market Competition Trend
3.3 Contact and Call Centre Outsourcing Players Head Office, Products and Services Provided
3.4 Contact and Call Centre Outsourcing Mergers & Acquisitions
3.5 Contact and Call Centre Outsourcing New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global Contact and Call Centre Outsourcing Revenue and Market Share by Type (2017-2022)
4.2 Global Contact and Call Centre Outsourcing Market Forecast by Type (2023-2028)
5 Market Size Segment by Application
5.1 Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2017-2022)
5.2 Global Contact and Call Centre Outsourcing Market Forecast by Application (2023-2028)
6 North America by Country, by Type, and by Application
6.1 North America Contact and Call Centre Outsourcing Revenue by Type (2017-2028)
6.2 North America Contact and Call Centre Outsourcing Revenue by Application (2017-2028)
6.3 North America Contact and Call Centre Outsourcing Market Size by Country
6.3.1 North America Contact and Call Centre Outsourcing Revenue by Country (2017-2028)
6.3.2 United States Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
6.3.3 Canada Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
6.3.4 Mexico Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
7 Europe by Country, by Type, and by Application
7.1 Europe Contact and Call Centre Outsourcing Revenue by Type (2017-2028)
7.2 Europe Contact and Call Centre Outsourcing Revenue by Application (2017-2028)
7.3 Europe Contact and Call Centre Outsourcing Market Size by Country
7.3.1 Europe Contact and Call Centre Outsourcing Revenue by Country (2017-2028)
7.3.2 Germany Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
7.3.3 France Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
7.3.4 United Kingdom Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
7.3.5 Russia Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
7.3.6 Italy Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific Contact and Call Centre Outsourcing Revenue by Type (2017-2028)
8.2 Asia-Pacific Contact and Call Centre Outsourcing Revenue by Application (2017-2028)
8.3 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region
8.3.1 Asia-Pacific Contact and Call Centre Outsourcing Revenue by Region (2017-2028)
8.3.2 China Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
8.3.3 Japan Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
8.3.4 South Korea Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
8.3.5 India Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
8.3.6 Southeast Asia Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
8.3.7 Australia Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
9 South America by Country, by Type, and by Application
9.1 South America Contact and Call Centre Outsourcing Revenue by Type (2017-2028)
9.2 South America Contact and Call Centre Outsourcing Revenue by Application (2017-2028)
9.3 South America Contact and Call Centre Outsourcing Market Size by Country
9.3.1 South America Contact and Call Centre Outsourcing Revenue by Country (2017-2028)
9.3.2 Brazil Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
9.3.3 Argentina Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa Contact and Call Centre Outsourcing Revenue by Type (2017-2028)
10.2 Middle East & Africa Contact and Call Centre Outsourcing Revenue by Application (2017-2028)
10.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country
10.3.1 Middle East & Africa Contact and Call Centre Outsourcing Revenue by Country (2017-2028)
10.3.2 Turkey Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
10.3.3 Saudi Arabia Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
10.3.4 UAE Contact and Call Centre Outsourcing Market Size and Forecast (2017-2028)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
List of TablesList of Tables
Table 1. Global Contact and Call Centre Outsourcing Revenue by Type, (USD Million), 2017 VS 2021 VS 2028
Table 2. Global Contact and Call Centre Outsourcing Revenue by Application, (USD Million), 2017 VS 2021 VS 2028
Table 3. Global Market Contact and Call Centre Outsourcing Revenue (Million USD) Comparison by Region (2017 VS 2021 VS 2028)
Table 4. Global Contact and Call Centre Outsourcing Revenue (USD Million) by Region (2017-2022)
Table 5. Global Contact and Call Centre Outsourcing Revenue Market Share by Region (2023-2028)
Table 6. Teleperformance Corporate Information, Head Office, and Major Competitors
Table 7. Teleperformance Major Business
Table 8. Teleperformance Contact and Call Centre Outsourcing Product and Solutions
Table 9. Teleperformance Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 10. Synnex Corporate Information, Head Office, and Major Competitors
Table 11. Synnex Major Business
Table 12. Synnex Contact and Call Centre Outsourcing Product and Solutions
Table 13. Synnex Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 14. Alorica Corporate Information, Head Office, and Major Competitors
Table 15. Alorica Major Business
Table 16. Alorica Contact and Call Centre Outsourcing Product and Solutions
Table 17. Alorica Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 18. Atento Corporate Information, Head Office, and Major Competitors
Table 19. Atento Major Business
Table 20. Atento Contact and Call Centre Outsourcing Product and Solutions
Table 21. Atento Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 22. Acticall Sitel Group Corporate Information, Head Office, and Major Competitors
Table 23. Acticall Sitel Group Major Business
Table 24. Acticall Sitel Group Contact and Call Centre Outsourcing Product and Solutions
Table 25. Acticall Sitel Group Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 26. Arvato Corporate Information, Head Office, and Major Competitors
Table 27. Arvato Major Business
Table 28. Arvato Contact and Call Centre Outsourcing Product and Solutions
Table 29. Arvato Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 30. Sykes Corporate Information, Head Office, and Major Competitors
Table 31. Sykes Major Business
Table 32. Sykes Contact and Call Centre Outsourcing Product and Solutions
Table 33. Sykes Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 34. TTEC Corporate Information, Head Office, and Major Competitors
Table 35. TTEC Major Business
Table 36. TTEC Contact and Call Centre Outsourcing Product and Solutions
Table 37. TTEC Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 38. SERCO GROUP Corporate Information, Head Office, and Major Competitors
Table 39. SERCO GROUP Major Business
Table 40. SERCO GROUP Contact and Call Centre Outsourcing Product and Solutions
Table 41. SERCO GROUP Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 42. Xerox Corporation Corporate Information, Head Office, and Major Competitors
Table 43. Xerox Corporation Major Business
Table 44. Xerox Corporation Contact and Call Centre Outsourcing Product and Solutions
Table 45. Xerox Corporation Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 46. CGS Inc Corporate Information, Head Office, and Major Competitors
Table 47. CGS Inc Major Business
Table 48. CGS Inc Contact and Call Centre Outsourcing Product and Solutions
Table 49. CGS Inc Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 50. Webhelp Corporate Information, Head Office, and Major Competitors
Table 51. Webhelp Major Business
Table 52. Webhelp Contact and Call Centre Outsourcing Product and Solutions
Table 53. Webhelp Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 54. StarTek Corporate Information, Head Office, and Major Competitors
Table 55. StarTek Major Business
Table 56. StarTek Contact and Call Centre Outsourcing Product and Solutions
Table 57. StarTek Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 58. Grupo Konecta Corporate Information, Head Office, and Major Competitors
Table 59. Grupo Konecta Major Business
Table 60. Grupo Konecta Contact and Call Centre Outsourcing Product and Solutions
Table 61. Grupo Konecta Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 62. Carlyle Group (Comdata) Corporate Information, Head Office, and Major Competitors
Table 63. Carlyle Group (Comdata) Major Business
Table 64. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product and Solutions
Table 65. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 66. Capita Corporate Information, Head Office, and Major Competitors
Table 67. Capita Major Business
Table 68. Capita Contact and Call Centre Outsourcing Product and Solutions
Table 69. Capita Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 70. Hinduja Global Solutions (HGS) Corporate Information, Head Office, and Major Competitors
Table 71. Hinduja Global Solutions (HGS) Major Business
Table 72. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product and Solutions
Table 73. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 74. Transcosmos Corporate Information, Head Office, and Major Competitors
Table 75. Transcosmos Major Business
Table 76. Transcosmos Contact and Call Centre Outsourcing Product and Solutions
Table 77. Transcosmos Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 78. Five9 Corporate Information, Head Office, and Major Competitors
Table 79. Five9 Major Business
Table 80. Five9 Contact and Call Centre Outsourcing Product and Solutions
Table 81. Five9 Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 82. Transcom Corporate Information, Head Office, and Major Competitors
Table 83. Transcom Major Business
Table 84. Transcom Contact and Call Centre Outsourcing Product and Solutions
Table 85. Transcom Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 86. HKT Teleservices Corporate Information, Head Office, and Major Competitors
Table 87. HKT Teleservices Major Business
Table 88. HKT Teleservices Contact and Call Centre Outsourcing Product and Solutions
Table 89. HKT Teleservices Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 90. Telekom Malaysia (VADS) Corporate Information, Head Office, and Major Competitors
Table 91. Telekom Malaysia (VADS) Major Business
Table 92. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product and Solutions
Table 93. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 94. Invensis Technologies Corporate Information, Head Office, and Major Competitors
Table 95. Invensis Technologies Major Business
Table 96. Invensis Technologies Contact and Call Centre Outsourcing Product and Solutions
Table 97. Invensis Technologies Contact and Call Centre Outsourcing Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 98. Global Contact and Call Centre Outsourcing Revenue (USD Million) by Players (2019, 2020, 2021, and 2022)
Table 99. Global Contact and Call Centre Outsourcing Revenue Share by Players (2019, 2020, 2021, and 2022)
Table 100. Breakdown of Contact and Call Centre Outsourcing by Company Type (Tier 1, Tier 2 and Tier 3)
Table 101. Contact and Call Centre Outsourcing Players Head Office, Products and Services Provided
Table 102. Contact and Call Centre Outsourcing Mergers & Acquisitions in the Past Five Years
Table 103. Contact and Call Centre Outsourcing New Entrants and Expansion Plans
Table 104. Global Contact and Call Centre Outsourcing Revenue (USD Million) by Type (2017-2022)
Table 105. Global Contact and Call Centre Outsourcing Revenue Share by Type (2017-2022)
Table 106. Global Contact and Call Centre Outsourcing Revenue Forecast by Type (2023-2028)
Table 107. Global Contact and Call Centre Outsourcing Revenue by Application (2017-2022)
Table 108. Global Contact and Call Centre Outsourcing Revenue Forecast by Application (2023-2028)
Table 109. North America Contact and Call Centre Outsourcing Revenue by Type (2017-2022) & (USD Million)
Table 110. North America Contact and Call Centre Outsourcing Revenue by Type (2023-2028) & (USD Million)
Table 111. North America Contact and Call Centre Outsourcing Revenue by Application (2017-2022) & (USD Million)
Table 112. North America Contact and Call Centre Outsourcing Revenue by Application (2023-2028) & (USD Million)
Table 113. North America Contact and Call Centre Outsourcing Revenue by Country (2017-2022) & (USD Million)
Table 114. North America Contact and Call Centre Outsourcing Revenue by Country (2023-2028) & (USD Million)
Table 115. Europe Contact and Call Centre Outsourcing Revenue by Type (2017-2022) & (USD Million)
Table 116. Europe Contact and Call Centre Outsourcing Revenue by Type (2023-2028) & (USD Million)
Table 117. Europe Contact and Call Centre Outsourcing Revenue by Application (2017-2022) & (USD Million)
Table 118. Europe Contact and Call Centre Outsourcing Revenue by Application (2023-2028) & (USD Million)
Table 119. Europe Contact and Call Centre Outsourcing Revenue by Country (2017-2022) & (USD Million)
Table 120. Europe Contact and Call Centre Outsourcing Revenue by Country (2023-2028) & (USD Million)
Table 121. Asia-Pacific Contact and Call Centre Outsourcing Revenue by Type (2017-2022) & (USD Million)
Table 122. Asia-Pacific Contact and Call Centre Outsourcing Revenue by Type (2023-2028) & (USD Million)
Table 123. Asia-Pacific Contact and Call Centre Outsourcing Revenue by Application (2017-2022) & (USD Million)
Table 124. Asia-Pacific Contact and Call Centre Outsourcing Revenue by Application (2023-2028) & (USD Million)
Table 125. Asia-Pacific Contact and Call Centre Outsourcing Revenue by Region (2017-2022) & (USD Million)
Table 126. Asia-Pacific Contact and Call Centre Outsourcing Revenue by Region (2023-2028) & (USD Million)
Table 127. South America Contact and Call Centre Outsourcing Revenue by Type (2017-2022) & (USD Million)
Table 128. South America Contact and Call Centre Outsourcing Revenue by Type (2023-2028) & (USD Million)
Table 129. South America Contact and Call Centre Outsourcing Revenue by Application (2017-2022) & (USD Million)
Table 130. South America Contact and Call Centre Outsourcing Revenue by Application (2023-2028) & (USD Million)
Table 131. South America Contact and Call Centre Outsourcing Revenue by Country (2017-2022) & (USD Million)
Table 132. South America Contact and Call Centre Outsourcing Revenue by Country (2023-2028) & (USD Million)
Table 133. Middle East & Africa Contact and Call Centre Outsourcing Revenue by Type (2017-2022) & (USD Million)
Table 134. Middle East & Africa Contact and Call Centre Outsourcing Revenue by Type (2023-2028) & (USD Million)
Table 135. Middle East & Africa Contact and Call Centre Outsourcing Revenue by Application (2017-2022) & (USD Million)
Table 136. Middle East & Africa Contact and Call Centre Outsourcing Revenue by Application (2023-2028) & (USD Million)
Table 137. Middle East & Africa Contact and Call Centre Outsourcing Revenue by Country (2017-2022) & (USD Million)
Table 138. Middle East & Africa Contact and Call Centre Outsourcing Revenue by Country (2023-2028) & (USD Million)
List of Figures
Figure 1. Contact and Call Centre Outsourcing Picture
Figure 2. Global Contact and Call Centre Outsourcing Revenue Market Share by Type in 2021
Figure 3. On-Premise Type
Figure 4. Cloud-based Type
Figure 5. Contact and Call Centre Outsourcing Revenue Market Share by Application in 2021
Figure 6. BFSI Picture
Figure 7. Retail Picture
Figure 8. Government and Public Sector Picture
Figure 9. IT & Telecommunication Picture
Figure 10. Healthcare and Life Sciences Picture
Figure 11. Manufacturing Picture
Figure 12. Others Picture
Figure 13. Global Contact and Call Centre Outsourcing Market Size, (USD Million): 2017 VS 2021 VS 2028
Figure 14. Global Contact and Call Centre Outsourcing Revenue and Forecast (2017-2028) & (USD Million)
Figure 15. Global Contact and Call Centre Outsourcing Revenue Market Share by Region (2017-2028)
Figure 16. Global Contact and Call Centre Outsourcing Revenue Market Share by Region in 2021
Figure 17. North America Contact and Call Centre Outsourcing Revenue (USD Million) and Growth Rate (2017-2028)
Figure 18. Europe Contact and Call Centre Outsourcing Revenue (USD Million) and Growth Rate (2017-2028)
Figure 19. Asia-Pacific Contact and Call Centre Outsourcing Revenue (USD Million) and Growth Rate (2017-2028)
Figure 20. South America Contact and Call Centre Outsourcing Revenue (USD Million) and Growth Rate (2017-2028)
Figure 21. Middle East and Africa Contact and Call Centre Outsourcing Revenue (USD Million) and Growth Rate (2017-2028)
Figure 22. Contact and Call Centre Outsourcing Market Drivers
Figure 23. Contact and Call Centre Outsourcing Market Restraints
Figure 24. Contact and Call Centre Outsourcing Market Trends
Figure 25. Teleperformance Recent Developments and Future Plans
Figure 26. Synnex Recent Developments and Future Plans
Figure 27. Alorica Recent Developments and Future Plans
Figure 28. Atento Recent Developments and Future Plans
Figure 29. Acticall Sitel Group Recent Developments and Future Plans
Figure 30. Arvato Recent Developments and Future Plans
Figure 31. Sykes Recent Developments and Future Plans
Figure 32. TTEC Recent Developments and Future Plans
Figure 33. SERCO GROUP Recent Developments and Future Plans
Figure 34. Xerox Corporation Recent Developments and Future Plans
Figure 35. CGS Inc Recent Developments and Future Plans
Figure 36. Webhelp Recent Developments and Future Plans
Figure 37. StarTek Recent Developments and Future Plans
Figure 38. Grupo Konecta Recent Developments and Future Plans
Figure 39. Carlyle Group (Comdata) Recent Developments and Future Plans
Figure 40. Capita Recent Developments and Future Plans
Figure 41. Hinduja Global Solutions (HGS) Recent Developments and Future Plans
Figure 42. Transcosmos Recent Developments and Future Plans
Figure 43. Five9 Recent Developments and Future Plans
Figure 44. Transcom Recent Developments and Future Plans
Figure 45. HKT Teleservices Recent Developments and Future Plans
Figure 46. Telekom Malaysia (VADS) Recent Developments and Future Plans
Figure 47. Invensis Technologies Recent Developments and Future Plans
Figure 48. Global Contact and Call Centre Outsourcing Revenue Share by Players in 2021
Figure 49. Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2021
Figure 50. Global Top 3 Players Contact and Call Centre Outsourcing Revenue Market Share in 2021
Figure 51. Global Top 10 Players Contact and Call Centre Outsourcing Revenue Market Share in 2021
Figure 52. Key Players Market Share Trend (Top 3 Market Share: 2020 VS 2021 VS 2022)
Figure 53. Global Contact and Call Centre Outsourcing Revenue Share by Type in 2021
Figure 54. Global Contact and Call Centre Outsourcing Market Share Forecast by Type (2023-2028)
Figure 55. Global Contact and Call Centre Outsourcing Revenue Share by Application in 2021
Figure 56. Global Contact and Call Centre Outsourcing Market Share Forecast by Application (2023-2028)
Figure 57. North America Contact and Call Centre Outsourcing Sales Market Share by Type (2017-2028)
Figure 58. North America Contact and Call Centre Outsourcing Sales Market Share by Application (2017-2028)
Figure 59. North America Contact and Call Centre Outsourcing Revenue Market Share by Country (2017-2028)
Figure 60. United States Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 61. Canada Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 62. Mexico Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 63. Europe Contact and Call Centre Outsourcing Sales Market Share by Type (2017-2028)
Figure 64. Europe Contact and Call Centre Outsourcing Sales Market Share by Application (2017-2028)
Figure 65. Europe Contact and Call Centre Outsourcing Revenue Market Share by Country (2017-2028)
Figure 66. Germany Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 67. France Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 68. United Kingdom Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 69. Russia Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 70. Italy Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 71. Asia-Pacific Contact and Call Centre Outsourcing Sales Market Share by Type (2017-2028)
Figure 72. Asia-Pacific Contact and Call Centre Outsourcing Sales Market Share by Application (2017-2028)
Figure 73. Asia-Pacific Contact and Call Centre Outsourcing Revenue Market Share by Region (2017-2028)
Figure 74. China Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 75. Japan Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 76. South Korea Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 77. India Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 78. Southeast Asia Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 79. Australia Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 80. South America Contact and Call Centre Outsourcing Sales Market Share by Type (2017-2028)
Figure 81. South America Contact and Call Centre Outsourcing Sales Market Share by Application (2017-2028)
Figure 82. South America Contact and Call Centre Outsourcing Revenue Market Share by Country (2017-2028)
Figure 83. Brazil Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 84. Argentina Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 85. Middle East and Africa Contact and Call Centre Outsourcing Sales Market Share by Type (2017-2028)
Figure 86. Middle East and Africa Contact and Call Centre Outsourcing Sales Market Share by Application (2017-2028)
Figure 87. Middle East and Africa Contact and Call Centre Outsourcing Revenue Market Share by Country (2017-2028)
Figure 88. Turkey Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 89. Saudi Arabia Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 90. UAE Contact and Call Centre Outsourcing Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 91. Methodology
Figure 92. Research Process and Data Source
Published By : GlobalInfoResearch
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