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Global Contact and Call Centre Outsourcing Market Research Report 2025
Synopsis
Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.
The global Contact and Call Centre Outsourcing market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
In terms of regions, North America is expected to remain the largest market during the forecast period.
This report aims to provide a comprehensive presentation of the global market for Contact and Call Centre Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact and Call Centre Outsourcing.
Report Scope
The Contact and Call Centre Outsourcing market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact and Call Centre Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact and Call Centre Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Segment by Type
On-Premise Type
Cloud-based Type
Segment by Application
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact and Call Centre Outsourcing companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.
The global Contact and Call Centre Outsourcing market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
In terms of regions, North America is expected to remain the largest market during the forecast period.
This report aims to provide a comprehensive presentation of the global market for Contact and Call Centre Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact and Call Centre Outsourcing.
Report Scope
The Contact and Call Centre Outsourcing market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact and Call Centre Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact and Call Centre Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Segment by Type
On-Premise Type
Cloud-based Type
Segment by Application
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact and Call Centre Outsourcing companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact and Call Centre Outsourcing Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government and Public Sector
1.3.5 IT & Telecommunication
1.3.6 Healthcare and Life Sciences
1.3.7 Manufacturing
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact and Call Centre Outsourcing Market Perspective (2019-2030)
2.2 Contact and Call Centre Outsourcing Growth Trends by Region
2.2.1 Global Contact and Call Centre Outsourcing Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Contact and Call Centre Outsourcing Historic Market Size by Region (2019-2024)
2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Region (2025-2030)
2.3 Contact and Call Centre Outsourcing Market Dynamics
2.3.1 Contact and Call Centre Outsourcing Industry Trends
2.3.2 Contact and Call Centre Outsourcing Market Drivers
2.3.3 Contact and Call Centre Outsourcing Market Challenges
2.3.4 Contact and Call Centre Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact and Call Centre Outsourcing Players by Revenue
3.1.1 Global Top Contact and Call Centre Outsourcing Players by Revenue (2019-2024)
3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2019-2024)
3.2 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
3.4 Global Contact and Call Centre Outsourcing Market Concentration Ratio
3.4.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2023
3.5 Contact and Call Centre Outsourcing Key Players Head office and Area Served
3.6 Key Players Contact and Call Centre Outsourcing Product Solution and Service
3.7 Date of Enter into Contact and Call Centre Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact and Call Centre Outsourcing Breakdown Data by Type
4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2019-2024)
4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2025-2030)
5 Contact and Call Centre Outsourcing Breakdown Data by Application
5.1 Global Contact and Call Centre Outsourcing Historic Market Size by Application (2019-2024)
5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Contact and Call Centre Outsourcing Market Size (2019-2030)
6.2 North America Contact and Call Centre Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Contact and Call Centre Outsourcing Market Size by Country (2019-2024)
6.4 North America Contact and Call Centre Outsourcing Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact and Call Centre Outsourcing Market Size (2019-2030)
7.2 Europe Contact and Call Centre Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Contact and Call Centre Outsourcing Market Size by Country (2019-2024)
7.4 Europe Contact and Call Centre Outsourcing Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size (2019-2030)
8.2 Asia-Pacific Contact and Call Centre Outsourcing Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2019-2024)
8.4 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact and Call Centre Outsourcing Market Size (2019-2030)
9.2 Latin America Contact and Call Centre Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Contact and Call Centre Outsourcing Market Size by Country (2019-2024)
9.4 Latin America Contact and Call Centre Outsourcing Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size (2019-2030)
10.2 Middle East & Africa Contact and Call Centre Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2019-2024)
10.4 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Detail
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
11.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.1.5 Teleperformance Recent Development
11.2 Synnex
11.2.1 Synnex Company Detail
11.2.2 Synnex Business Overview
11.2.3 Synnex Contact and Call Centre Outsourcing Introduction
11.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.2.5 Synnex Recent Development
11.3 Alorica
11.3.1 Alorica Company Detail
11.3.2 Alorica Business Overview
11.3.3 Alorica Contact and Call Centre Outsourcing Introduction
11.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.3.5 Alorica Recent Development
11.4 Atento
11.4.1 Atento Company Detail
11.4.2 Atento Business Overview
11.4.3 Atento Contact and Call Centre Outsourcing Introduction
11.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.4.5 Atento Recent Development
11.5 Acticall Sitel Group
11.5.1 Acticall Sitel Group Company Detail
11.5.2 Acticall Sitel Group Business Overview
11.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
11.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.5.5 Acticall Sitel Group Recent Development
11.6 Arvato
11.6.1 Arvato Company Detail
11.6.2 Arvato Business Overview
11.6.3 Arvato Contact and Call Centre Outsourcing Introduction
11.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.6.5 Arvato Recent Development
11.7 Sykes
11.7.1 Sykes Company Detail
11.7.2 Sykes Business Overview
11.7.3 Sykes Contact and Call Centre Outsourcing Introduction
11.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.7.5 Sykes Recent Development
11.8 TTEC
11.8.1 TTEC Company Detail
11.8.2 TTEC Business Overview
11.8.3 TTEC Contact and Call Centre Outsourcing Introduction
11.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.8.5 TTEC Recent Development
11.9 SERCO GROUP
11.9.1 SERCO GROUP Company Detail
11.9.2 SERCO GROUP Business Overview
11.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
11.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.9.5 SERCO GROUP Recent Development
11.10 Xerox Corporation
11.10.1 Xerox Corporation Company Detail
11.10.2 Xerox Corporation Business Overview
11.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
11.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.10.5 Xerox Corporation Recent Development
11.11 CGS Inc
11.11.1 CGS Inc Company Detail
11.11.2 CGS Inc Business Overview
11.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
11.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.11.5 CGS Inc Recent Development
11.12 Webhelp
11.12.1 Webhelp Company Detail
11.12.2 Webhelp Business Overview
11.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
11.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.12.5 Webhelp Recent Development
11.13 StarTek
11.13.1 StarTek Company Detail
11.13.2 StarTek Business Overview
11.13.3 StarTek Contact and Call Centre Outsourcing Introduction
11.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.13.5 StarTek Recent Development
11.14 Grupo Konecta
11.14.1 Grupo Konecta Company Detail
11.14.2 Grupo Konecta Business Overview
11.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
11.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.14.5 Grupo Konecta Recent Development
11.15 Carlyle Group (Comdata)
11.15.1 Carlyle Group (Comdata) Company Detail
11.15.2 Carlyle Group (Comdata) Business Overview
11.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
11.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.15.5 Carlyle Group (Comdata) Recent Development
11.16 Capita
11.16.1 Capita Company Detail
11.16.2 Capita Business Overview
11.16.3 Capita Contact and Call Centre Outsourcing Introduction
11.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.16.5 Capita Recent Development
11.17 Hinduja Global Solutions (HGS)
11.17.1 Hinduja Global Solutions (HGS) Company Detail
11.17.2 Hinduja Global Solutions (HGS) Business Overview
11.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
11.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.17.5 Hinduja Global Solutions (HGS) Recent Development
11.18 Transcosmos
11.18.1 Transcosmos Company Detail
11.18.2 Transcosmos Business Overview
11.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
11.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.18.5 Transcosmos Recent Development
11.19 Five9
11.19.1 Five9 Company Detail
11.19.2 Five9 Business Overview
11.19.3 Five9 Contact and Call Centre Outsourcing Introduction
11.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.19.5 Five9 Recent Development
11.20 Transcom
11.20.1 Transcom Company Detail
11.20.2 Transcom Business Overview
11.20.3 Transcom Contact and Call Centre Outsourcing Introduction
11.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.20.5 Transcom Recent Development
11.21 HKT Teleservices
11.21.1 HKT Teleservices Company Detail
11.21.2 HKT Teleservices Business Overview
11.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
11.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.21.5 HKT Teleservices Recent Development
11.22 Telekom Malaysia (VADS)
11.22.1 Telekom Malaysia (VADS) Company Detail
11.22.2 Telekom Malaysia (VADS) Business Overview
11.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
11.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.22.5 Telekom Malaysia (VADS) Recent Development
11.23 Invensis Technologies
11.23.1 Invensis Technologies Company Detail
11.23.2 Invensis Technologies Business Overview
11.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
11.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.23.5 Invensis Technologies Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesList of Tables
Table 1. Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of On-Premise Type
Table 3. Key Players of Cloud-based Type
Table 4. Global Contact and Call Centre Outsourcing Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global Contact and Call Centre Outsourcing Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global Contact and Call Centre Outsourcing Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global Contact and Call Centre Outsourcing Market Share by Region (2019-2024)
Table 8. Global Contact and Call Centre Outsourcing Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global Contact and Call Centre Outsourcing Market Share by Region (2025-2030)
Table 10. Contact and Call Centre Outsourcing Market Trends
Table 11. Contact and Call Centre Outsourcing Market Drivers
Table 12. Contact and Call Centre Outsourcing Market Challenges
Table 13. Contact and Call Centre Outsourcing Market Restraints
Table 14. Global Contact and Call Centre Outsourcing Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global Contact and Call Centre Outsourcing Market Share by Players (2019-2024)
Table 16. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact and Call Centre Outsourcing as of 2023)
Table 17. Ranking of Global Top Contact and Call Centre Outsourcing Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by Contact and Call Centre Outsourcing Revenue (CR5 and HHI) & (2019-2024)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Contact and Call Centre Outsourcing Product Solution and Service
Table 21. Date of Enter into Contact and Call Centre Outsourcing Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Contact and Call Centre Outsourcing Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2019-2024)
Table 25. Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2025-2030)
Table 27. Global Contact and Call Centre Outsourcing Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2019-2024)
Table 29. Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2025-2030)
Table 31. North America Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America Contact and Call Centre Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America Contact and Call Centre Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe Contact and Call Centre Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe Contact and Call Centre Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific Contact and Call Centre Outsourcing Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America Contact and Call Centre Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America Contact and Call Centre Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 46. Teleperformance Company Detail
Table 47. Teleperformance Business Overview
Table 48. Teleperformance Contact and Call Centre Outsourcing Product
Table 49. Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 50. Teleperformance Recent Development
Table 51. Synnex Company Detail
Table 52. Synnex Business Overview
Table 53. Synnex Contact and Call Centre Outsourcing Product
Table 54. Synnex Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 55. Synnex Recent Development
Table 56. Alorica Company Detail
Table 57. Alorica Business Overview
Table 58. Alorica Contact and Call Centre Outsourcing Product
Table 59. Alorica Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 60. Alorica Recent Development
Table 61. Atento Company Detail
Table 62. Atento Business Overview
Table 63. Atento Contact and Call Centre Outsourcing Product
Table 64. Atento Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 65. Atento Recent Development
Table 66. Acticall Sitel Group Company Detail
Table 67. Acticall Sitel Group Business Overview
Table 68. Acticall Sitel Group Contact and Call Centre Outsourcing Product
Table 69. Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 70. Acticall Sitel Group Recent Development
Table 71. Arvato Company Detail
Table 72. Arvato Business Overview
Table 73. Arvato Contact and Call Centre Outsourcing Product
Table 74. Arvato Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 75. Arvato Recent Development
Table 76. Sykes Company Detail
Table 77. Sykes Business Overview
Table 78. Sykes Contact and Call Centre Outsourcing Product
Table 79. Sykes Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 80. Sykes Recent Development
Table 81. TTEC Company Detail
Table 82. TTEC Business Overview
Table 83. TTEC Contact and Call Centre Outsourcing Product
Table 84. TTEC Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 85. TTEC Recent Development
Table 86. SERCO GROUP Company Detail
Table 87. SERCO GROUP Business Overview
Table 88. SERCO GROUP Contact and Call Centre Outsourcing Product
Table 89. SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 90. SERCO GROUP Recent Development
Table 91. Xerox Corporation Company Detail
Table 92. Xerox Corporation Business Overview
Table 93. Xerox Corporation Contact and Call Centre Outsourcing Product
Table 94. Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 95. Xerox Corporation Recent Development
Table 96. CGS Inc Company Detail
Table 97. CGS Inc Business Overview
Table 98. CGS Inc Contact and Call Centre Outsourcing Product
Table 99. CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 100. CGS Inc Recent Development
Table 101. Webhelp Company Detail
Table 102. Webhelp Business Overview
Table 103. Webhelp Contact and Call Centre Outsourcing Product
Table 104. Webhelp Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 105. Webhelp Recent Development
Table 106. StarTek Company Detail
Table 107. StarTek Business Overview
Table 108. StarTek Contact and Call Centre Outsourcing Product
Table 109. StarTek Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 110. StarTek Recent Development
Table 111. Grupo Konecta Company Detail
Table 112. Grupo Konecta Business Overview
Table 113. Grupo Konecta Contact and Call Centre Outsourcing Product
Table 114. Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 115. Grupo Konecta Recent Development
Table 116. Carlyle Group (Comdata) Company Detail
Table 117. Carlyle Group (Comdata) Business Overview
Table 118. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product
Table 119. Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 120. Carlyle Group (Comdata) Recent Development
Table 121. Capita Company Detail
Table 122. Capita Business Overview
Table 123. Capita Contact and Call Centre Outsourcing Product
Table 124. Capita Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 125. Capita Recent Development
Table 126. Hinduja Global Solutions (HGS) Company Detail
Table 127. Hinduja Global Solutions (HGS) Business Overview
Table 128. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product
Table 129. Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 130. Hinduja Global Solutions (HGS) Recent Development
Table 131. Transcosmos Company Detail
Table 132. Transcosmos Business Overview
Table 133. Transcosmos Contact and Call Centre Outsourcing Product
Table 134. Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 135. Transcosmos Recent Development
Table 136. Five9 Company Detail
Table 137. Five9 Business Overview
Table 138. Five9 Contact and Call Centre Outsourcing Product
Table 139. Five9 Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 140. Five9 Recent Development
Table 141. Transcom Company Detail
Table 142. Transcom Business Overview
Table 143. Transcom Contact and Call Centre Outsourcing Product
Table 144. Transcom Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 145. Transcom Recent Development
Table 146. HKT Teleservices Company Detail
Table 147. HKT Teleservices Business Overview
Table 148. HKT Teleservices Contact and Call Centre Outsourcing Product
Table 149. HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 150. HKT Teleservices Recent Development
Table 151. Telekom Malaysia (VADS) Company Detail
Table 152. Telekom Malaysia (VADS) Business Overview
Table 153. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product
Table 154. Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 155. Telekom Malaysia (VADS) Recent Development
Table 156. Invensis Technologies Company Detail
Table 157. Invensis Technologies Business Overview
Table 158. Invensis Technologies Contact and Call Centre Outsourcing Product
Table 159. Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2019-2024) & (US$ Million)
Table 160. Invensis Technologies Recent Development
Table 161. Research Programs/Design for This Report
Table 162. Key Data Information from Secondary Sources
Table 163. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact and Call Centre Outsourcing Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global Contact and Call Centre Outsourcing Market Share by Type: 2023 VS 2030
Figure 3. On-Premise Type Features
Figure 4. Cloud-based Type Features
Figure 5. Global Contact and Call Centre Outsourcing Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 6. Global Contact and Call Centre Outsourcing Market Share by Application: 2023 VS 2030
Figure 7. BFSI Case Studies
Figure 8. Retail Case Studies
Figure 9. Government and Public Sector Case Studies
Figure 10. IT & Telecommunication Case Studies
Figure 11. Healthcare and Life Sciences Case Studies
Figure 12. Manufacturing Case Studies
Figure 13. Others Case Studies
Figure 14. Contact and Call Centre Outsourcing Report Years Considered
Figure 15. Global Contact and Call Centre Outsourcing Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 16. Global Contact and Call Centre Outsourcing Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 17. Global Contact and Call Centre Outsourcing Market Share by Region: 2023 VS 2030
Figure 18. Global Contact and Call Centre Outsourcing Market Share by Players in 2023
Figure 19. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact and Call Centre Outsourcing as of 2023)
Figure 20. The Top 10 and 5 Players Market Share by Contact and Call Centre Outsourcing Revenue in 2023
Figure 21. North America Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 22. North America Contact and Call Centre Outsourcing Market Share by Country (2019-2030)
Figure 23. United States Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Canada Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Europe Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. Europe Contact and Call Centre Outsourcing Market Share by Country (2019-2030)
Figure 27. Germany Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. France Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. U.K. Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Italy Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Russia Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Nordic Countries Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Asia-Pacific Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. Asia-Pacific Contact and Call Centre Outsourcing Market Share by Region (2019-2030)
Figure 35. China Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Japan Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. South Korea Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. Southeast Asia Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. India Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Australia Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Latin America Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 42. Latin America Contact and Call Centre Outsourcing Market Share by Country (2019-2030)
Figure 43. Mexico Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Brazil Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. Middle East & Africa Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 46. Middle East & Africa Contact and Call Centre Outsourcing Market Share by Country (2019-2030)
Figure 47. Turkey Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. Saudi Arabia Contact and Call Centre Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 49. Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 50. Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 51. Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 52. Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 53. Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 54. Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 55. Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 56. TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 57. SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 58. Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 59. CGS Inc Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 60. Webhelp Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 61. StarTek Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 62. Grupo Konecta Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 63. Carlyle Group (Comdata) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 64. Capita Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 65. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 66. Transcosmos Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 67. Five9 Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 68. Transcom Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 69. HKT Teleservices Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 70. Telekom Malaysia (VADS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 71. Invensis Technologies Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2019-2024)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed
Published By : QY Research
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