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Global Customer Journey Mapping Tools Market Research Report 2025
Synopsis
Customer journey mapping facilitates the studying of customer experience by visualizing customers' thoughts and feelings through the touchpoints, that interaction might alter the way the customers feel about a product, business or service.
The global Customer Journey Mapping Tools market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Journey Mapping Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Journey Mapping Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Journey Mapping Tools in Small Businesses is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Journey Mapping Tools include Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM and Smartlook, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Journey Mapping Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Mapping Tools.
Report Scope
The Customer Journey Mapping Tools market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Journey Mapping Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Journey Mapping Tools companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Microsoft
Gliffy
Canvanizer
Xmind
OmniGraffle
Smaply
Touchpoint
IBM
Smartlook
UXPressia
Piwik PRO
Custellence
Segment by Type
Cloud Based
On-Premises
Segment by Application
Small Businesses
Midsized Businesses
Large Businesses
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Journey Mapping Tools companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Customer journey mapping facilitates the studying of customer experience by visualizing customers' thoughts and feelings through the touchpoints, that interaction might alter the way the customers feel about a product, business or service.
The global Customer Journey Mapping Tools market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Journey Mapping Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Journey Mapping Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Journey Mapping Tools in Small Businesses is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Journey Mapping Tools include Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM and Smartlook, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Journey Mapping Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Mapping Tools.
Report Scope
The Customer Journey Mapping Tools market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Journey Mapping Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Journey Mapping Tools companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Microsoft
Gliffy
Canvanizer
Xmind
OmniGraffle
Smaply
Touchpoint
IBM
Smartlook
UXPressia
Piwik PRO
Custellence
Segment by Type
Cloud Based
On-Premises
Segment by Application
Small Businesses
Midsized Businesses
Large Businesses
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Journey Mapping Tools companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Mapping Tools Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Customer Journey Mapping Tools Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small Businesses
1.3.3 Midsized Businesses
1.3.4 Large Businesses
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Mapping Tools Market Perspective (2019-2030)
2.2 Customer Journey Mapping Tools Growth Trends by Region
2.2.1 Global Customer Journey Mapping Tools Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Journey Mapping Tools Historic Market Size by Region (2019-2024)
2.2.3 Customer Journey Mapping Tools Forecasted Market Size by Region (2025-2030)
2.3 Customer Journey Mapping Tools Market Dynamics
2.3.1 Customer Journey Mapping Tools Industry Trends
2.3.2 Customer Journey Mapping Tools Market Drivers
2.3.3 Customer Journey Mapping Tools Market Challenges
2.3.4 Customer Journey Mapping Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Mapping Tools Players by Revenue
3.1.1 Global Top Customer Journey Mapping Tools Players by Revenue (2019-2024)
3.1.2 Global Customer Journey Mapping Tools Revenue Market Share by Players (2019-2024)
3.2 Global Customer Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Mapping Tools Revenue
3.4 Global Customer Journey Mapping Tools Market Concentration Ratio
3.4.1 Global Customer Journey Mapping Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Mapping Tools Revenue in 2023
3.5 Customer Journey Mapping Tools Key Players Head office and Area Served
3.6 Key Players Customer Journey Mapping Tools Product Solution and Service
3.7 Date of Enter into Customer Journey Mapping Tools Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Mapping Tools Breakdown Data by Type
4.1 Global Customer Journey Mapping Tools Historic Market Size by Type (2019-2024)
4.2 Global Customer Journey Mapping Tools Forecasted Market Size by Type (2025-2030)
5 Customer Journey Mapping Tools Breakdown Data by Application
5.1 Global Customer Journey Mapping Tools Historic Market Size by Application (2019-2024)
5.2 Global Customer Journey Mapping Tools Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Journey Mapping Tools Market Size (2019-2030)
6.2 North America Customer Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Journey Mapping Tools Market Size by Country (2019-2024)
6.4 North America Customer Journey Mapping Tools Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Journey Mapping Tools Market Size (2019-2030)
7.2 Europe Customer Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Journey Mapping Tools Market Size by Country (2019-2024)
7.4 Europe Customer Journey Mapping Tools Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Mapping Tools Market Size (2019-2030)
8.2 Asia-Pacific Customer Journey Mapping Tools Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Journey Mapping Tools Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Journey Mapping Tools Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Journey Mapping Tools Market Size (2019-2030)
9.2 Latin America Customer Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Journey Mapping Tools Market Size by Country (2019-2024)
9.4 Latin America Customer Journey Mapping Tools Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Mapping Tools Market Size (2019-2030)
10.2 Middle East & Africa Customer Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Microsoft
11.1.1 Microsoft Company Detail
11.1.2 Microsoft Business Overview
11.1.3 Microsoft Customer Journey Mapping Tools Introduction
11.1.4 Microsoft Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.1.5 Microsoft Recent Development
11.2 Gliffy
11.2.1 Gliffy Company Detail
11.2.2 Gliffy Business Overview
11.2.3 Gliffy Customer Journey Mapping Tools Introduction
11.2.4 Gliffy Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.2.5 Gliffy Recent Development
11.3 Canvanizer
11.3.1 Canvanizer Company Detail
11.3.2 Canvanizer Business Overview
11.3.3 Canvanizer Customer Journey Mapping Tools Introduction
11.3.4 Canvanizer Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.3.5 Canvanizer Recent Development
11.4 Xmind
11.4.1 Xmind Company Detail
11.4.2 Xmind Business Overview
11.4.3 Xmind Customer Journey Mapping Tools Introduction
11.4.4 Xmind Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.4.5 Xmind Recent Development
11.5 OmniGraffle
11.5.1 OmniGraffle Company Detail
11.5.2 OmniGraffle Business Overview
11.5.3 OmniGraffle Customer Journey Mapping Tools Introduction
11.5.4 OmniGraffle Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.5.5 OmniGraffle Recent Development
11.6 Smaply
11.6.1 Smaply Company Detail
11.6.2 Smaply Business Overview
11.6.3 Smaply Customer Journey Mapping Tools Introduction
11.6.4 Smaply Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.6.5 Smaply Recent Development
11.7 Touchpoint
11.7.1 Touchpoint Company Detail
11.7.2 Touchpoint Business Overview
11.7.3 Touchpoint Customer Journey Mapping Tools Introduction
11.7.4 Touchpoint Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.7.5 Touchpoint Recent Development
11.8 IBM
11.8.1 IBM Company Detail
11.8.2 IBM Business Overview
11.8.3 IBM Customer Journey Mapping Tools Introduction
11.8.4 IBM Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.8.5 IBM Recent Development
11.9 Smartlook
11.9.1 Smartlook Company Detail
11.9.2 Smartlook Business Overview
11.9.3 Smartlook Customer Journey Mapping Tools Introduction
11.9.4 Smartlook Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.9.5 Smartlook Recent Development
11.10 UXPressia
11.10.1 UXPressia Company Detail
11.10.2 UXPressia Business Overview
11.10.3 UXPressia Customer Journey Mapping Tools Introduction
11.10.4 UXPressia Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.10.5 UXPressia Recent Development
11.11 Piwik PRO
11.11.1 Piwik PRO Company Detail
11.11.2 Piwik PRO Business Overview
11.11.3 Piwik PRO Customer Journey Mapping Tools Introduction
11.11.4 Piwik PRO Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.11.5 Piwik PRO Recent Development
11.12 Custellence
11.12.1 Custellence Company Detail
11.12.2 Custellence Business Overview
11.12.3 Custellence Customer Journey Mapping Tools Introduction
11.12.4 Custellence Revenue in Customer Journey Mapping Tools Business (2019-2024)
11.12.5 Custellence Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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