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Global Digital Customer Experience Services Market Research Report 2025
Synopsis
Highlights
The global Digital Customer Experience Services market is projected to reach US$ million by 2028 from an estimated US$ million in 2022, at a CAGR of % during 2023 and 2028.
North American market for Digital Customer Experience Services is estimated to increase from $ million in 2022 to reach $ million by 2028, at a CAGR of % during the forecast period of 2023 through 2028.
Asia-Pacific market for Digital Customer Experience Services is estimated to increase from $ million in 2022 to reach $ million by 2028, at a CAGR of % during the forecast period of 2022 through 2028.
The global market for Digital Customer Experience Services in Bank is estimated to increase from $ million in 2022 to $ million by 2028, at a CAGR of % during the forecast period of 2022 through 2028.
The major global companies of Digital Customer Experience Services include Tangentia, Accenture, Capgemini, Cognizant, IBM, Liferay, MEGA International, Orange Business Services and Tietoevry, etc. In 2021, the world's top three vendors accounted for approximately % of the revenue.
Considering the economic change due to COVID-19, , which accounted for % of the global market of Digital Customer Experience Services in 2021, is expected to reach US$ million by 2028, growing at a revised CAGR of % from 2022 to 2028.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Digital Customer Experience Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Customer Experience Services.
The Digital Customer Experience Services market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2021 as the base year, with history and forecast data for the period from 2017 to 2028. This report segments the global Digital Customer Experience Services market comprehensively. Regional market sizes, concerning products by types, by application, and by players, are also provided. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Digital Customer Experience Services companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, application, and regions.
Key Companies & Market Share Insights
In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue by companies for the period 2017-2022. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:
Tangentia
Accenture
Capgemini
Cognizant
IBM
Liferay
MEGA International
Orange Business Services
Tietoevry
SAS Institute
Kofax
NCR Corporation
Tata Consultancy Services
Zendesk
eGain
WNS
Product Type Insights
Global markets are presented by Digital Customer Experience Services type, along with growth forecasts through 2028. Estimates on revenue are based on the price in the supply chain at which the Digital Customer Experience Services are procured by the companies.
This report has studied every segment and provided the market size using historical data. They have also talked about the growth opportunities that the segment may pose in the future. This study bestows revenue data by type, and during the historical period (2017-2022) and forecast period (2023-2028).
Digital Customer Experience Services segment by Type
By Touch Points
Social media
Gamification
Digital Marketing
Mobility
Application Insights
This report has provided the market size (revenue data) by application, during the historical period (2017-2022) and forecast period (2023-2028).
This report also outlines the market trends of each segment and consumer behaviors impacting the Digital Customer Experience Services market and what implications these may have on the industry's future. This report can help to understand the relevant market and consumer trends that are driving the Digital Customer Experience Services market.
Digital Customer Experience Services Segment by Application
Bank
Insurance
Manufacturing
Public Sector
Telecommunications
Retail and Wholesale
Transport
Others
Regional Outlook
This section of the report provides key insights regarding various regions and the key players operating in each region. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of the particular region/country. The readers will also get their hands on the revenue data of each region and country for the period 2017-2028.
The market has been segmented into various major geographies, including North America, Europe, Asia-Pacific, South America, Middle East & Africa. Detailed analysis of major countries such as the USA, Germany, the U.K., Italy, France, China, Japan, South Korea, Southeast Asia, and India will be covered within the regional segment. For market estimates, data are going to be provided for 2021 because of the base year, with estimates for 2022 and forecast revenue for 2028.
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
COVID-19 and Russia-Ukraine War Influence Analysis
The readers in the section will understand how the Digital Customer Experience Services market scenario changed across the globe during the pandemic, post-pandemic and Russia-Ukraine War. The study is done keeping in view the changes in aspects such as demand, consumption, transportation, consumer behavior, supply chain management. The industry experts have also highlighted the key factors that will help create opportunities for players and stabilize the overall industry in the years to come.
Reasons to Buy This Report
This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Digital Customer Experience Services market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
This report will help stakeholders to understand the global industry status and trends of Digital Customer Experience Services and provides them with information on key market drivers, restraints, challenges, and opportunities.
This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
This report stays updated with novel technology integration, features, and the latest developments in the market
This report helps stakeholders to understand the COVID-19 and Russia-Ukraine War Influence on the Digital Customer Experience Services industry.
This report helps stakeholders to gain insights into which regions to target globally
This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Digital Customer Experience Services.
This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Digital Customer Experience Services companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Highlights
The global Digital Customer Experience Services market is projected to reach US$ million by 2028 from an estimated US$ million in 2022, at a CAGR of % during 2023 and 2028.
North American market for Digital Customer Experience Services is estimated to increase from $ million in 2022 to reach $ million by 2028, at a CAGR of % during the forecast period of 2023 through 2028.
Asia-Pacific market for Digital Customer Experience Services is estimated to increase from $ million in 2022 to reach $ million by 2028, at a CAGR of % during the forecast period of 2022 through 2028.
The global market for Digital Customer Experience Services in Bank is estimated to increase from $ million in 2022 to $ million by 2028, at a CAGR of % during the forecast period of 2022 through 2028.
The major global companies of Digital Customer Experience Services include Tangentia, Accenture, Capgemini, Cognizant, IBM, Liferay, MEGA International, Orange Business Services and Tietoevry, etc. In 2021, the world's top three vendors accounted for approximately % of the revenue.
Considering the economic change due to COVID-19, , which accounted for % of the global market of Digital Customer Experience Services in 2021, is expected to reach US$ million by 2028, growing at a revised CAGR of % from 2022 to 2028.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Digital Customer Experience Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Customer Experience Services.
The Digital Customer Experience Services market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2021 as the base year, with history and forecast data for the period from 2017 to 2028. This report segments the global Digital Customer Experience Services market comprehensively. Regional market sizes, concerning products by types, by application, and by players, are also provided. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Digital Customer Experience Services companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, application, and regions.
Key Companies & Market Share Insights
In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue by companies for the period 2017-2022. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:
Tangentia
Accenture
Capgemini
Cognizant
IBM
Liferay
MEGA International
Orange Business Services
Tietoevry
SAS Institute
Kofax
NCR Corporation
Tata Consultancy Services
Zendesk
eGain
WNS
Product Type Insights
Global markets are presented by Digital Customer Experience Services type, along with growth forecasts through 2028. Estimates on revenue are based on the price in the supply chain at which the Digital Customer Experience Services are procured by the companies.
This report has studied every segment and provided the market size using historical data. They have also talked about the growth opportunities that the segment may pose in the future. This study bestows revenue data by type, and during the historical period (2017-2022) and forecast period (2023-2028).
Digital Customer Experience Services segment by Type
By Touch Points
Social media
Gamification
Digital Marketing
Mobility
Application Insights
This report has provided the market size (revenue data) by application, during the historical period (2017-2022) and forecast period (2023-2028).
This report also outlines the market trends of each segment and consumer behaviors impacting the Digital Customer Experience Services market and what implications these may have on the industry's future. This report can help to understand the relevant market and consumer trends that are driving the Digital Customer Experience Services market.
Digital Customer Experience Services Segment by Application
Bank
Insurance
Manufacturing
Public Sector
Telecommunications
Retail and Wholesale
Transport
Others
Regional Outlook
This section of the report provides key insights regarding various regions and the key players operating in each region. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of the particular region/country. The readers will also get their hands on the revenue data of each region and country for the period 2017-2028.
The market has been segmented into various major geographies, including North America, Europe, Asia-Pacific, South America, Middle East & Africa. Detailed analysis of major countries such as the USA, Germany, the U.K., Italy, France, China, Japan, South Korea, Southeast Asia, and India will be covered within the regional segment. For market estimates, data are going to be provided for 2021 because of the base year, with estimates for 2022 and forecast revenue for 2028.
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
COVID-19 and Russia-Ukraine War Influence Analysis
The readers in the section will understand how the Digital Customer Experience Services market scenario changed across the globe during the pandemic, post-pandemic and Russia-Ukraine War. The study is done keeping in view the changes in aspects such as demand, consumption, transportation, consumer behavior, supply chain management. The industry experts have also highlighted the key factors that will help create opportunities for players and stabilize the overall industry in the years to come.
Reasons to Buy This Report
This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Digital Customer Experience Services market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
This report will help stakeholders to understand the global industry status and trends of Digital Customer Experience Services and provides them with information on key market drivers, restraints, challenges, and opportunities.
This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
This report stays updated with novel technology integration, features, and the latest developments in the market
This report helps stakeholders to understand the COVID-19 and Russia-Ukraine War Influence on the Digital Customer Experience Services industry.
This report helps stakeholders to gain insights into which regions to target globally
This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Digital Customer Experience Services.
This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Digital Customer Experience Services companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis By Touch Points
1.2.1 Global Digital Customer Experience Services Market Size Growth Rate By Touch Points: 2017 VS 2021 VS 2028
1.2.2 By Touch Points
1.2.3 Social media
1.2.4 Gamification
1.2.5 Digital Marketing
1.2.6 Mobility
1.3 Market by Application
1.3.1 Global Digital Customer Experience Services Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Bank
1.3.3 Insurance
1.3.4 Manufacturing
1.3.5 Public Sector
1.3.6 Telecommunications
1.3.7 Retail and Wholesale
1.3.8 Transport
1.3.9 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Digital Customer Experience Services Market Perspective (2017-2028)
2.2 Digital Customer Experience Services Growth Trends by Region
2.2.1 Digital Customer Experience Services Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Digital Customer Experience Services Historic Market Size by Region (2017-2022)
2.2.3 Digital Customer Experience Services Forecasted Market Size by Region (2023-2028)
2.3 Digital Customer Experience Services Market Dynamics
2.3.1 Digital Customer Experience Services Industry Trends
2.3.2 Digital Customer Experience Services Market Drivers
2.3.3 Digital Customer Experience Services Market Challenges
2.3.4 Digital Customer Experience Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Digital Customer Experience Services Players by Revenue
3.1.1 Global Top Digital Customer Experience Services Players by Revenue (2017-2022)
3.1.2 Global Digital Customer Experience Services Revenue Market Share by Players (2017-2022)
3.2 Global Digital Customer Experience Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Digital Customer Experience Services Revenue
3.4 Global Digital Customer Experience Services Market Concentration Ratio
3.4.1 Global Digital Customer Experience Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Digital Customer Experience Services Revenue in 2021
3.5 Digital Customer Experience Services Key Players Head office and Area Served
3.6 Key Players Digital Customer Experience Services Product Solution and Service
3.7 Date of Enter into Digital Customer Experience Services Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Digital Customer Experience Services Breakdown Data by Type
4.1 Global Digital Customer Experience Services Historic Market Size by Type (2017-2022)
4.2 Global Digital Customer Experience Services Forecasted Market Size by Type (2023-2028)
5 Digital Customer Experience Services Breakdown Data by Application
5.1 Global Digital Customer Experience Services Historic Market Size by Application (2017-2022)
5.2 Global Digital Customer Experience Services Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Digital Customer Experience Services Market Size (2017-2028)
6.2 North America Digital Customer Experience Services Market Size by Country (2017-2022)
6.3 North America Digital Customer Experience Services Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Digital Customer Experience Services Market Size (2017-2028)
7.2 Europe Digital Customer Experience Services Market Size by Country (2017-2022)
7.3 Europe Digital Customer Experience Services Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Digital Customer Experience Services Market Size (2017-2028)
8.2 Asia-Pacific Digital Customer Experience Services Market Size by Country (2017-2022)
8.3 Asia-Pacific Digital Customer Experience Services Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Digital Customer Experience Services Market Size (2017-2028)
9.2 Latin America Digital Customer Experience Services Market Size by Country (2017-2022)
9.3 Latin America Digital Customer Experience Services Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Digital Customer Experience Services Market Size (2017-2028)
10.2 Middle East & Africa Digital Customer Experience Services Market Size by Country (2017-2022)
10.3 Middle East & Africa Digital Customer Experience Services Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Tangentia
11.1.1 Tangentia Company Detail
11.1.2 Tangentia Business Overview
11.1.3 Tangentia Digital Customer Experience Services Introduction
11.1.4 Tangentia Revenue in Digital Customer Experience Services Business (2017-2022)
11.1.5 Tangentia Recent Development
11.2 Accenture
11.2.1 Accenture Company Detail
11.2.2 Accenture Business Overview
11.2.3 Accenture Digital Customer Experience Services Introduction
11.2.4 Accenture Revenue in Digital Customer Experience Services Business (2017-2022)
11.2.5 Accenture Recent Development
11.3 Capgemini
11.3.1 Capgemini Company Detail
11.3.2 Capgemini Business Overview
11.3.3 Capgemini Digital Customer Experience Services Introduction
11.3.4 Capgemini Revenue in Digital Customer Experience Services Business (2017-2022)
11.3.5 Capgemini Recent Development
11.4 Cognizant
11.4.1 Cognizant Company Detail
11.4.2 Cognizant Business Overview
11.4.3 Cognizant Digital Customer Experience Services Introduction
11.4.4 Cognizant Revenue in Digital Customer Experience Services Business (2017-2022)
11.4.5 Cognizant Recent Development
11.5 IBM
11.5.1 IBM Company Detail
11.5.2 IBM Business Overview
11.5.3 IBM Digital Customer Experience Services Introduction
11.5.4 IBM Revenue in Digital Customer Experience Services Business (2017-2022)
11.5.5 IBM Recent Development
11.6 Liferay
11.6.1 Liferay Company Detail
11.6.2 Liferay Business Overview
11.6.3 Liferay Digital Customer Experience Services Introduction
11.6.4 Liferay Revenue in Digital Customer Experience Services Business (2017-2022)
11.6.5 Liferay Recent Development
11.7 MEGA International
11.7.1 MEGA International Company Detail
11.7.2 MEGA International Business Overview
11.7.3 MEGA International Digital Customer Experience Services Introduction
11.7.4 MEGA International Revenue in Digital Customer Experience Services Business (2017-2022)
11.7.5 MEGA International Recent Development
11.8 Orange Business Services
11.8.1 Orange Business Services Company Detail
11.8.2 Orange Business Services Business Overview
11.8.3 Orange Business Services Digital Customer Experience Services Introduction
11.8.4 Orange Business Services Revenue in Digital Customer Experience Services Business (2017-2022)
11.8.5 Orange Business Services Recent Development
11.9 Tietoevry
11.9.1 Tietoevry Company Detail
11.9.2 Tietoevry Business Overview
11.9.3 Tietoevry Digital Customer Experience Services Introduction
11.9.4 Tietoevry Revenue in Digital Customer Experience Services Business (2017-2022)
11.9.5 Tietoevry Recent Development
11.10 SAS Institute
11.10.1 SAS Institute Company Detail
11.10.2 SAS Institute Business Overview
11.10.3 SAS Institute Digital Customer Experience Services Introduction
11.10.4 SAS Institute Revenue in Digital Customer Experience Services Business (2017-2022)
11.10.5 SAS Institute Recent Development
11.11 Kofax
11.11.1 Kofax Company Detail
11.11.2 Kofax Business Overview
11.11.3 Kofax Digital Customer Experience Services Introduction
11.11.4 Kofax Revenue in Digital Customer Experience Services Business (2017-2022)
11.11.5 Kofax Recent Development
11.12 NCR Corporation
11.12.1 NCR Corporation Company Detail
11.12.2 NCR Corporation Business Overview
11.12.3 NCR Corporation Digital Customer Experience Services Introduction
11.12.4 NCR Corporation Revenue in Digital Customer Experience Services Business (2017-2022)
11.12.5 NCR Corporation Recent Development
11.13 Tata Consultancy Services
11.13.1 Tata Consultancy Services Company Detail
11.13.2 Tata Consultancy Services Business Overview
11.13.3 Tata Consultancy Services Digital Customer Experience Services Introduction
11.13.4 Tata Consultancy Services Revenue in Digital Customer Experience Services Business (2017-2022)
11.13.5 Tata Consultancy Services Recent Development
11.14 Zendesk
11.14.1 Zendesk Company Detail
11.14.2 Zendesk Business Overview
11.14.3 Zendesk Digital Customer Experience Services Introduction
11.14.4 Zendesk Revenue in Digital Customer Experience Services Business (2017-2022)
11.14.5 Zendesk Recent Development
11.15 eGain
11.15.1 eGain Company Detail
11.15.2 eGain Business Overview
11.15.3 eGain Digital Customer Experience Services Introduction
11.15.4 eGain Revenue in Digital Customer Experience Services Business (2017-2022)
11.15.5 eGain Recent Development
11.16 WNS
11.16.1 WNS Company Detail
11.16.2 WNS Business Overview
11.16.3 WNS Digital Customer Experience Services Introduction
11.16.4 WNS Revenue in Digital Customer Experience Services Business (2017-2022)
11.16.5 WNS Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesList of Tables
Table 1. Global Digital Customer Experience Services Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of
Table 3. Key Players of
Table 4. Global Digital Customer Experience Services Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Digital Customer Experience Services Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Digital Customer Experience Services Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Digital Customer Experience Services Market Share by Region (2017-2022)
Table 8. Global Digital Customer Experience Services Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Digital Customer Experience Services Market Share by Region (2023-2028)
Table 10. Digital Customer Experience Services Market Trends
Table 11. Digital Customer Experience Services Market Drivers
Table 12. Digital Customer Experience Services Market Challenges
Table 13. Digital Customer Experience Services Market Restraints
Table 14. Global Digital Customer Experience Services Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Digital Customer Experience Services Market Share by Players (2017-2022)
Table 16. Global Top Digital Customer Experience Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Experience Services as of 2021)
Table 17. Ranking of Global Top Digital Customer Experience Services Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Digital Customer Experience Services Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Digital Customer Experience Services Product Solution and Service
Table 21. Date of Enter into Digital Customer Experience Services Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Digital Customer Experience Services Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Digital Customer Experience Services Revenue Market Share by Type (2017-2022)
Table 25. Global Digital Customer Experience Services Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Digital Customer Experience Services Revenue Market Share by Type (2023-2028)
Table 27. Global Digital Customer Experience Services Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Digital Customer Experience Services Revenue Market Share by Application (2017-2022)
Table 29. Global Digital Customer Experience Services Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Digital Customer Experience Services Revenue Market Share by Application (2023-2028)
Table 31. North America Digital Customer Experience Services Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Digital Customer Experience Services Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Digital Customer Experience Services Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Digital Customer Experience Services Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Digital Customer Experience Services Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Digital Customer Experience Services Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Digital Customer Experience Services Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Digital Customer Experience Services Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Digital Customer Experience Services Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Digital Customer Experience Services Market Size by Country (2023-2028) & (US$ Million)
Table 41. Tangentia Company Detail
Table 42. Tangentia Business Overview
Table 43. Tangentia Digital Customer Experience Services Product
Table 44. Tangentia Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 45. Tangentia Recent Development
Table 46. Accenture Company Detail
Table 47. Accenture Business Overview
Table 48. Accenture Digital Customer Experience Services Product
Table 49. Accenture Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 50. Accenture Recent Development
Table 51. Capgemini Company Detail
Table 52. Capgemini Business Overview
Table 53. Capgemini Digital Customer Experience Services Product
Table 54. Capgemini Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 55. Capgemini Recent Development
Table 56. Cognizant Company Detail
Table 57. Cognizant Business Overview
Table 58. Cognizant Digital Customer Experience Services Product
Table 59. Cognizant Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 60. Cognizant Recent Development
Table 61. IBM Company Detail
Table 62. IBM Business Overview
Table 63. IBM Digital Customer Experience Services Product
Table 64. IBM Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 65. IBM Recent Development
Table 66. Liferay Company Detail
Table 67. Liferay Business Overview
Table 68. Liferay Digital Customer Experience Services Product
Table 69. Liferay Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 70. Liferay Recent Development
Table 71. MEGA International Company Detail
Table 72. MEGA International Business Overview
Table 73. MEGA International Digital Customer Experience Services Product
Table 74. MEGA International Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 75. MEGA International Recent Development
Table 76. Orange Business Services Company Detail
Table 77. Orange Business Services Business Overview
Table 78. Orange Business Services Digital Customer Experience Services Product
Table 79. Orange Business Services Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 80. Orange Business Services Recent Development
Table 81. Tietoevry Company Detail
Table 82. Tietoevry Business Overview
Table 83. Tietoevry Digital Customer Experience Services Product
Table 84. Tietoevry Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 85. Tietoevry Recent Development
Table 86. SAS Institute Company Detail
Table 87. SAS Institute Business Overview
Table 88. SAS Institute Digital Customer Experience Services Product
Table 89. SAS Institute Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 90. SAS Institute Recent Development
Table 91. Kofax Company Detail
Table 92. Kofax Business Overview
Table 93. Kofax Digital Customer Experience ServicesProduct
Table 94. Kofax Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 95. Kofax Recent Development
Table 96. NCR Corporation Company Detail
Table 97. NCR Corporation Business Overview
Table 98. NCR Corporation Digital Customer Experience ServicesProduct
Table 99. NCR Corporation Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 100. NCR Corporation Recent Development
Table 101. Tata Consultancy Services Company Detail
Table 102. Tata Consultancy Services Business Overview
Table 103. Tata Consultancy Services Digital Customer Experience ServicesProduct
Table 104. Tata Consultancy Services Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 105. Tata Consultancy Services Recent Development
Table 106. Zendesk Company Detail
Table 107. Zendesk Business Overview
Table 108. Zendesk Digital Customer Experience ServicesProduct
Table 109. Zendesk Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 110. Zendesk Recent Development
Table 111. eGain Company Detail
Table 112. eGain Business Overview
Table 113. eGain Digital Customer Experience ServicesProduct
Table 114. eGain Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 115. eGain Recent Development
Table 116. WNS Company Detail
Table 117. WNS Business Overview
Table 118. WNS Digital Customer Experience ServicesProduct
Table 119. WNS Revenue in Digital Customer Experience Services Business (2017-2022) & (US$ Million)
Table 120. WNS Recent Development
Table 121. Research Programs/Design for This Report
Table 122. Key Data Information from Secondary Sources
Table 123. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Digital Customer Experience Services Market Share by Type: 2021 VS 2028
Figure 2. Features
Figure 3. Features
Figure 4. Global Digital Customer Experience Services Market Share by Application in 2021 & 2028
Figure 5. Bank Case Studies
Figure 6. Insurance Case Studies
Figure 7. Manufacturing Case Studies
Figure 8. Public Sector Case Studies
Figure 9. Telecommunications Case Studies
Figure 10. Retail and Wholesale Case Studies
Figure 11. Transport Case Studies
Figure 12. Others Case Studies
Figure 13. Digital Customer Experience Services Report Years Considered
Figure 14. Global Digital Customer Experience Services Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 15. Global Digital Customer Experience Services Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 16. Global Digital Customer Experience Services Market Share by Region: 2021 VS 2028
Figure 17. Global Digital Customer Experience Services Market Share by Players in 2021
Figure 18. Global Top Digital Customer Experience Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Experience Services as of 2021)
Figure 19. The Top 10 and 5 Players Market Share by Digital Customer Experience Services Revenue in 2021
Figure 20. North America Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. North America Digital Customer Experience Services Market Share by Country (2017-2028)
Figure 22. United States Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Canada Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Europe Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Europe Digital Customer Experience Services Market Share by Country (2017-2028)
Figure 26. Germany Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. France Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. U.K. Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Italy Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Russia Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Nordic Countries Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Asia-Pacific Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Asia-Pacific Digital Customer Experience Services Market Share by Region (2017-2028)
Figure 34. China Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Japan Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. South Korea Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Southeast Asia Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. India Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Australia Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Latin America Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Latin America Digital Customer Experience Services Market Share by Country (2017-2028)
Figure 42. Mexico Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Brazil Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Middle East & Africa Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Middle East & Africa Digital Customer Experience Services Market Share by Country (2017-2028)
Figure 46. Turkey Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 47. Saudi Arabia Digital Customer Experience Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 48. Tangentia Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 49. Accenture Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 50. Capgemini Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 51. Cognizant Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 52. IBM Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 53. Liferay Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 54. MEGA International Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 55. Orange Business Services Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 56. Tietoevry Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 57. SAS Institute Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 58. Kofax Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 59. NCR Corporation Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 60. Tata Consultancy Services Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 61. Zendesk Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 62. eGain Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 63. WNS Revenue Growth Rate in Digital Customer Experience Services Business (2017-2022)
Figure 64. Bottom-up and Top-down Approaches for This Report
Figure 65. Data Triangulation
Figure 66. Key Executives Interviewed
Published By : QY Research
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