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Global Ecommerce Call Center Service Market Research Report 2025

Global Ecommerce Call Center Service Market Research Report 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1736373

No of Pages : 104

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Synopsis
Global Ecommerce Call Center Service market is projected to reach US$ million in 2029, increasing from US$ million in 2022, with the CAGR of % during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Ecommerce Call Center Service market research.
Key companies engaged in the Ecommerce Call Center Service industry include MAP Communications, ROI Solutions, CloudTalk, Unity Communications, Fusion BPO Services, OnBrand24, Callnovo, Salesupply and Vserve, etc. Among those companies, the top 3 players guaranteed % supply worldwide in 2022.
When refers to consumption region, % value of Ecommerce Call Center Service were sold to North America, Europe and Asia Pacific in 2022. Moreover, China, plays a key role in the whole Ecommerce Call Center Service market and estimated to attract more attentions from industry insiders and investors.

Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Ecommerce Call Center Service market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

By Company

  • MAP Communications
  • ROI Solutions
  • CloudTalk
  • Unity Communications
  • Fusion BPO Services
  • OnBrand24
  • Callnovo
  • Salesupply
  • Vserve
  • Specialty Answering Service
  • Invensis
  • Global Response
  • CustomerServ
  • Outsource2india
  • Aircall
  • Dialpad
  • Continental Message Solution (CMS)

Segment by Type

  • Self-built Self-use Call Center
  • Outsourced Service Call Center
  • Managed Call Center

Segment by Application

  • Large Enterprise
  • SME

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia) 
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil, Argentina, Colombia)

The Ecommerce Call Center Service report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies’ Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source

Index

List of Tables
Table 1. Global Ecommerce Call Center Service Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Self-built Self-use Call Center
Table 3. Key Players of Outsourced Service Call Center
Table 4. Key Players of Managed Call Center
Table 5. Global Ecommerce Call Center Service Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global Ecommerce Call Center Service Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 7. Global Ecommerce Call Center Service Market Size by Region (2018-2023) & (US$ Million)
Table 8. Global Ecommerce Call Center Service Market Share by Region (2018-2023)
Table 9. Global Ecommerce Call Center Service Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 10. Global Ecommerce Call Center Service Market Share by Region (2024-2029)
Table 11. Ecommerce Call Center Service Market Trends
Table 12. Ecommerce Call Center Service Market Drivers
Table 13. Ecommerce Call Center Service Market Challenges
Table 14. Ecommerce Call Center Service Market Restraints
Table 15. Global Ecommerce Call Center Service Revenue by Players (2018-2023) & (US$ Million)
Table 16. Global Ecommerce Call Center Service Market Share by Players (2018-2023)
Table 17. Global Top Ecommerce Call Center Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Ecommerce Call Center Service as of 2022)
Table 18. Ranking of Global Top Ecommerce Call Center Service Companies by Revenue (US$ Million) in 2022
Table 19. Global 5 Largest Players Market Share by Ecommerce Call Center Service Revenue (CR5 and HHI) & (2018-2023)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Ecommerce Call Center Service Product Solution and Service
Table 22. Date of Enter into Ecommerce Call Center Service Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Ecommerce Call Center Service Market Size by Type (2018-2023) & (US$ Million)
Table 25. Global Ecommerce Call Center Service Revenue Market Share by Type (2018-2023)
Table 26. Global Ecommerce Call Center Service Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 27. Global Ecommerce Call Center Service Revenue Market Share by Type (2024-2029)
Table 28. Global Ecommerce Call Center Service Market Size by Application (2018-2023) & (US$ Million)
Table 29. Global Ecommerce Call Center Service Revenue Market Share by Application (2018-2023)
Table 30. Global Ecommerce Call Center Service Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 31. Global Ecommerce Call Center Service Revenue Market Share by Application (2024-2029)
Table 32. North America Ecommerce Call Center Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 33. North America Ecommerce Call Center Service Market Size by Country (2018-2023) & (US$ Million)
Table 34. North America Ecommerce Call Center Service Market Size by Country (2024-2029) & (US$ Million)
Table 35. Europe Ecommerce Call Center Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 36. Europe Ecommerce Call Center Service Market Size by Country (2018-2023) & (US$ Million)
Table 37. Europe Ecommerce Call Center Service Market Size by Country (2024-2029) & (US$ Million)
Table 38. Asia-Pacific Ecommerce Call Center Service Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 39. Asia-Pacific Ecommerce Call Center Service Market Size by Region (2018-2023) & (US$ Million)
Table 40. Asia-Pacific Ecommerce Call Center Service Market Size by Region (2024-2029) & (US$ Million)
Table 41. Latin America Ecommerce Call Center Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 42. Latin America Ecommerce Call Center Service Market Size by Country (2018-2023) & (US$ Million)
Table 43. Latin America Ecommerce Call Center Service Market Size by Country (2024-2029) & (US$ Million)
Table 44. Middle East & Africa Ecommerce Call Center Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 45. Middle East & Africa Ecommerce Call Center Service Market Size by Country (2018-2023) & (US$ Million)
Table 46. Middle East & Africa Ecommerce Call Center Service Market Size by Country (2024-2029) & (US$ Million)
Table 47. MAP Communications Company Detail
Table 48. MAP Communications Business Overview
Table 49. MAP Communications Ecommerce Call Center Service Product
Table 50. MAP Communications Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 51. MAP Communications Recent Development
Table 52. ROI Solutions Company Detail
Table 53. ROI Solutions Business Overview
Table 54. ROI Solutions Ecommerce Call Center Service Product
Table 55. ROI Solutions Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 56. ROI Solutions Recent Development
Table 57. CloudTalk Company Detail
Table 58. CloudTalk Business Overview
Table 59. CloudTalk Ecommerce Call Center Service Product
Table 60. CloudTalk Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 61. CloudTalk Recent Development
Table 62. Unity Communications Company Detail
Table 63. Unity Communications Business Overview
Table 64. Unity Communications Ecommerce Call Center Service Product
Table 65. Unity Communications Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 66. Unity Communications Recent Development
Table 67. Fusion BPO Services Company Detail
Table 68. Fusion BPO Services Business Overview
Table 69. Fusion BPO Services Ecommerce Call Center Service Product
Table 70. Fusion BPO Services Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 71. Fusion BPO Services Recent Development
Table 72. OnBrand24 Company Detail
Table 73. OnBrand24 Business Overview
Table 74. OnBrand24 Ecommerce Call Center Service Product
Table 75. OnBrand24 Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 76. OnBrand24 Recent Development
Table 77. Callnovo Company Detail
Table 78. Callnovo Business Overview
Table 79. Callnovo Ecommerce Call Center Service Product
Table 80. Callnovo Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 81. Callnovo Recent Development
Table 82. Salesupply Company Detail
Table 83. Salesupply Business Overview
Table 84. Salesupply Ecommerce Call Center Service Product
Table 85. Salesupply Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 86. Salesupply Recent Development
Table 87. Vserve Company Detail
Table 88. Vserve Business Overview
Table 89. Vserve Ecommerce Call Center Service Product
Table 90. Vserve Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 91. Vserve Recent Development
Table 92. Specialty Answering Service Company Detail
Table 93. Specialty Answering Service Business Overview
Table 94. Specialty Answering Service Ecommerce Call Center Service Product
Table 95. Specialty Answering Service Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 96. Specialty Answering Service Recent Development
Table 97. Invensis Company Detail
Table 98. Invensis Business Overview
Table 99. Invensis Ecommerce Call Center Service Product
Table 100. Invensis Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 101. Invensis Recent Development
Table 102. Global Response Company Detail
Table 103. Global Response Business Overview
Table 104. Global Response Ecommerce Call Center Service Product
Table 105. Global Response Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 106. Global Response Recent Development
Table 107. CustomerServ Company Detail
Table 108. CustomerServ Business Overview
Table 109. CustomerServ Ecommerce Call Center Service Product
Table 110. CustomerServ Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 111. CustomerServ Recent Development
Table 112. Outsource2india Company Detail
Table 113. Outsource2india Business Overview
Table 114. Outsource2india Ecommerce Call Center Service Product
Table 115. Outsource2india Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 116. Outsource2india Recent Development
Table 117. Aircall Company Detail
Table 118. Aircall Business Overview
Table 119. Aircall Ecommerce Call Center Service Product
Table 120. Aircall Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 121. Aircall Recent Development
Table 122. Dialpad Company Detail
Table 123. Dialpad Business Overview
Table 124. Dialpad Ecommerce Call Center Service Product
Table 125. Dialpad Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 126. Dialpad Recent Development
Table 127. Continental Message Solution (CMS) Company Detail
Table 128. Continental Message Solution (CMS) Business Overview
Table 129. Continental Message Solution (CMS) Ecommerce Call Center Service Product
Table 130. Continental Message Solution (CMS) Revenue in Ecommerce Call Center Service Business (2018-2023) & (US$ Million)
Table 131. Continental Message Solution (CMS) Recent Development
Table 132. Research Programs/Design for This Report
Table 133. Key Data Information from Secondary Sources
Table 134. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Ecommerce Call Center Service Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Ecommerce Call Center Service Market Share by Type: 2022 VS 2029
Figure 3. Self-built Self-use Call Center Features
Figure 4. Outsourced Service Call Center Features
Figure 5. Managed Call Center Features
Figure 6. Global Ecommerce Call Center Service Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 7. Global Ecommerce Call Center Service Market Share by Application: 2022 VS 2029
Figure 8. Large Enterprise Case Studies
Figure 9. SME Case Studies
Figure 10. Ecommerce Call Center Service Report Years Considered
Figure 11. Global Ecommerce Call Center Service Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 12. Global Ecommerce Call Center Service Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 13. Global Ecommerce Call Center Service Market Share by Region: 2022 VS 2029
Figure 14. Global Ecommerce Call Center Service Market Share by Players in 2022
Figure 15. Global Top Ecommerce Call Center Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Ecommerce Call Center Service as of 2022)
Figure 16. The Top 10 and 5 Players Market Share by Ecommerce Call Center Service Revenue in 2022
Figure 17. North America Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 18. North America Ecommerce Call Center Service Market Share by Country (2018-2029)
Figure 19. United States Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 20. Canada Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 21. Europe Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 22. Europe Ecommerce Call Center Service Market Share by Country (2018-2029)
Figure 23. Germany Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. France Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. U.K. Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Italy Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Russia Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Nordic Countries Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Asia-Pacific Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Asia-Pacific Ecommerce Call Center Service Market Share by Region (2018-2029)
Figure 31. China Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Japan Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. South Korea Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Southeast Asia Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. India Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Australia Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Latin America Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Latin America Ecommerce Call Center Service Market Share by Country (2018-2029)
Figure 39. Mexico Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Brazil Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Middle East & Africa Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Middle East & Africa Ecommerce Call Center Service Market Share by Country (2018-2029)
Figure 43. Turkey Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Saudi Arabia Ecommerce Call Center Service Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 45. MAP Communications Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 46. ROI Solutions Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 47. CloudTalk Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 48. Unity Communications Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 49. Fusion BPO Services Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 50. OnBrand24 Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 51. Callnovo Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 52. Salesupply Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 53. Vserve Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 54. Specialty Answering Service Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 55. Invensis Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 56. Global Response Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 57. CustomerServ Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 58. Outsource2india Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 59. Aircall Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 60. Dialpad Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 61. Continental Message Solution (CMS) Revenue Growth Rate in Ecommerce Call Center Service Business (2018-2023)
Figure 62. Bottom-up and Top-down Approaches for This Report
Figure 63. Data Triangulation
Figure 64. Key Executives Interviewed

Published By : QY Research

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