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Global Generative AI in Customer Service Market Research Report 2025
Synopsis
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
The global Generative AI in Customer Service market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of %during the forecast period 2024-2030.
North American market for Generative AI in Customer Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Generative AI in Customer Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Generative AI in Customer Service in Chatbots and Virtual Assistants Systems is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Generative AI in Customer Service include Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, Verint, Five9, Amazon Connect, Forrester Wave CCaaS, Twilio, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Generative AI in Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Generative AI in Customer Service.
The Generative AI in Customer Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Generative AI in Customer Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Generative AI in Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Salesforce
Zendesk
Sprinklr
Google Cloud
Genesys
Verint
Five9
Amazon Connect
Forrester Wave CCaaS
Twilio
Microsoft
Nuance
Cognigy
InMoment
Cresta
Oracle Fusion Service
IBM Watson
LivePerson
Ada CX
SAP CX
Segment by Type
On-Premises
Cloud-based
Segment by Application
Chatbots and Virtual Assistants Systems
Natural Language Processing (NLP) Systems
Automated Email Response Systems
Interactive Voice Response (IVR) Systems
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Generative AI in Customer Service company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
The global Generative AI in Customer Service market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of %during the forecast period 2024-2030.
North American market for Generative AI in Customer Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Generative AI in Customer Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Generative AI in Customer Service in Chatbots and Virtual Assistants Systems is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Generative AI in Customer Service include Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, Verint, Five9, Amazon Connect, Forrester Wave CCaaS, Twilio, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Generative AI in Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Generative AI in Customer Service.
The Generative AI in Customer Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Generative AI in Customer Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Generative AI in Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Salesforce
Zendesk
Sprinklr
Google Cloud
Genesys
Verint
Five9
Amazon Connect
Forrester Wave CCaaS
Twilio
Microsoft
Nuance
Cognigy
InMoment
Cresta
Oracle Fusion Service
IBM Watson
LivePerson
Ada CX
SAP CX
Segment by Type
On-Premises
Cloud-based
Segment by Application
Chatbots and Virtual Assistants Systems
Natural Language Processing (NLP) Systems
Automated Email Response Systems
Interactive Voice Response (IVR) Systems
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Generative AI in Customer Service company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Generative AI in Customer Service Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premises
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Generative AI in Customer Service Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Chatbots and Virtual Assistants Systems
1.3.3 Natural Language Processing (NLP) Systems
1.3.4 Automated Email Response Systems
1.3.5 Interactive Voice Response (IVR) Systems
1.3.6 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Generative AI in Customer Service Market Perspective (2019-2030)
2.2 Global Generative AI in Customer Service Growth Trends by Region
2.2.1 Global Generative AI in Customer Service Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Generative AI in Customer Service Historic Market Size by Region (2019-2024)
2.2.3 Generative AI in Customer Service Forecasted Market Size by Region (2025-2030)
2.3 Generative AI in Customer Service Market Dynamics
2.3.1 Generative AI in Customer Service Industry Trends
2.3.2 Generative AI in Customer Service Market Drivers
2.3.3 Generative AI in Customer Service Market Challenges
2.3.4 Generative AI in Customer Service Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Generative AI in Customer Service Players by Revenue
3.1.1 Global Top Generative AI in Customer Service Players by Revenue (2019-2024)
3.1.2 Global Generative AI in Customer Service Revenue Market Share by Players (2019-2024)
3.2 Global Generative AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Generative AI in Customer Service Revenue
3.4 Global Generative AI in Customer Service Market Concentration Ratio
3.4.1 Global Generative AI in Customer Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Generative AI in Customer Service Revenue in 2023
3.5 Global Key Players of Generative AI in Customer Service Head office and Area Served
3.6 Global Key Players of Generative AI in Customer Service, Product and Application
3.7 Global Key Players of Generative AI in Customer Service, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Generative AI in Customer Service Breakdown Data by Type
4.1 Global Generative AI in Customer Service Historic Market Size by Type (2019-2024)
4.2 Global Generative AI in Customer Service Forecasted Market Size by Type (2025-2030)
5 Generative AI in Customer Service Breakdown Data by Application
5.1 Global Generative AI in Customer Service Historic Market Size by Application (2019-2024)
5.2 Global Generative AI in Customer Service Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Generative AI in Customer Service Market Size (2019-2030)
6.2 North America Generative AI in Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Generative AI in Customer Service Market Size by Country (2019-2024)
6.4 North America Generative AI in Customer Service Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Generative AI in Customer Service Market Size (2019-2030)
7.2 Europe Generative AI in Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Generative AI in Customer Service Market Size by Country (2019-2024)
7.4 Europe Generative AI in Customer Service Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Generative AI in Customer Service Market Size (2019-2030)
8.2 Asia-Pacific Generative AI in Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Generative AI in Customer Service Market Size by Region (2019-2024)
8.4 Asia-Pacific Generative AI in Customer Service Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Generative AI in Customer Service Market Size (2019-2030)
9.2 Latin America Generative AI in Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Generative AI in Customer Service Market Size by Country (2019-2024)
9.4 Latin America Generative AI in Customer Service Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Generative AI in Customer Service Market Size (2019-2030)
10.2 Middle East & Africa Generative AI in Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Generative AI in Customer Service Market Size by Country (2019-2024)
10.4 Middle East & Africa Generative AI in Customer Service Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Details
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Generative AI in Customer Service Introduction
11.1.4 Salesforce Revenue in Generative AI in Customer Service Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Details
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Generative AI in Customer Service Introduction
11.2.4 Zendesk Revenue in Generative AI in Customer Service Business (2019-2024)
11.2.5 Zendesk Recent Development
11.3 Sprinklr
11.3.1 Sprinklr Company Details
11.3.2 Sprinklr Business Overview
11.3.3 Sprinklr Generative AI in Customer Service Introduction
11.3.4 Sprinklr Revenue in Generative AI in Customer Service Business (2019-2024)
11.3.5 Sprinklr Recent Development
11.4 Google Cloud
11.4.1 Google Cloud Company Details
11.4.2 Google Cloud Business Overview
11.4.3 Google Cloud Generative AI in Customer Service Introduction
11.4.4 Google Cloud Revenue in Generative AI in Customer Service Business (2019-2024)
11.4.5 Google Cloud Recent Development
11.5 Genesys
11.5.1 Genesys Company Details
11.5.2 Genesys Business Overview
11.5.3 Genesys Generative AI in Customer Service Introduction
11.5.4 Genesys Revenue in Generative AI in Customer Service Business (2019-2024)
11.5.5 Genesys Recent Development
11.6 Verint
11.6.1 Verint Company Details
11.6.2 Verint Business Overview
11.6.3 Verint Generative AI in Customer Service Introduction
11.6.4 Verint Revenue in Generative AI in Customer Service Business (2019-2024)
11.6.5 Verint Recent Development
11.7 Five9
11.7.1 Five9 Company Details
11.7.2 Five9 Business Overview
11.7.3 Five9 Generative AI in Customer Service Introduction
11.7.4 Five9 Revenue in Generative AI in Customer Service Business (2019-2024)
11.7.5 Five9 Recent Development
11.8 Amazon Connect
11.8.1 Amazon Connect Company Details
11.8.2 Amazon Connect Business Overview
11.8.3 Amazon Connect Generative AI in Customer Service Introduction
11.8.4 Amazon Connect Revenue in Generative AI in Customer Service Business (2019-2024)
11.8.5 Amazon Connect Recent Development
11.9 Forrester Wave CCaaS
11.9.1 Forrester Wave CCaaS Company Details
11.9.2 Forrester Wave CCaaS Business Overview
11.9.3 Forrester Wave CCaaS Generative AI in Customer Service Introduction
11.9.4 Forrester Wave CCaaS Revenue in Generative AI in Customer Service Business (2019-2024)
11.9.5 Forrester Wave CCaaS Recent Development
11.10 Twilio
11.10.1 Twilio Company Details
11.10.2 Twilio Business Overview
11.10.3 Twilio Generative AI in Customer Service Introduction
11.10.4 Twilio Revenue in Generative AI in Customer Service Business (2019-2024)
11.10.5 Twilio Recent Development
11.11 Microsoft
11.11.1 Microsoft Company Details
11.11.2 Microsoft Business Overview
11.11.3 Microsoft Generative AI in Customer Service Introduction
11.11.4 Microsoft Revenue in Generative AI in Customer Service Business (2019-2024)
11.11.5 Microsoft Recent Development
11.12 Nuance
11.12.1 Nuance Company Details
11.12.2 Nuance Business Overview
11.12.3 Nuance Generative AI in Customer Service Introduction
11.12.4 Nuance Revenue in Generative AI in Customer Service Business (2019-2024)
11.12.5 Nuance Recent Development
11.13 Cognigy
11.13.1 Cognigy Company Details
11.13.2 Cognigy Business Overview
11.13.3 Cognigy Generative AI in Customer Service Introduction
11.13.4 Cognigy Revenue in Generative AI in Customer Service Business (2019-2024)
11.13.5 Cognigy Recent Development
11.14 InMoment
11.14.1 InMoment Company Details
11.14.2 InMoment Business Overview
11.14.3 InMoment Generative AI in Customer Service Introduction
11.14.4 InMoment Revenue in Generative AI in Customer Service Business (2019-2024)
11.14.5 InMoment Recent Development
11.15 Cresta
11.15.1 Cresta Company Details
11.15.2 Cresta Business Overview
11.15.3 Cresta Generative AI in Customer Service Introduction
11.15.4 Cresta Revenue in Generative AI in Customer Service Business (2019-2024)
11.15.5 Cresta Recent Development
11.16 Oracle Fusion Service
11.16.1 Oracle Fusion Service Company Details
11.16.2 Oracle Fusion Service Business Overview
11.16.3 Oracle Fusion Service Generative AI in Customer Service Introduction
11.16.4 Oracle Fusion Service Revenue in Generative AI in Customer Service Business (2019-2024)
11.16.5 Oracle Fusion Service Recent Development
11.17 IBM Watson
11.17.1 IBM Watson Company Details
11.17.2 IBM Watson Business Overview
11.17.3 IBM Watson Generative AI in Customer Service Introduction
11.17.4 IBM Watson Revenue in Generative AI in Customer Service Business (2019-2024)
11.17.5 IBM Watson Recent Development
11.18 LivePerson
11.18.1 LivePerson Company Details
11.18.2 LivePerson Business Overview
11.18.3 LivePerson Generative AI in Customer Service Introduction
11.18.4 LivePerson Revenue in Generative AI in Customer Service Business (2019-2024)
11.18.5 LivePerson Recent Development
11.19 Ada CX
11.19.1 Ada CX Company Details
11.19.2 Ada CX Business Overview
11.19.3 Ada CX Generative AI in Customer Service Introduction
11.19.4 Ada CX Revenue in Generative AI in Customer Service Business (2019-2024)
11.19.5 Ada CX Recent Development
11.20 SAP CX
11.20.1 SAP CX Company Details
11.20.2 SAP CX Business Overview
11.20.3 SAP CX Generative AI in Customer Service Introduction
11.20.4 SAP CX Revenue in Generative AI in Customer Service Business (2019-2024)
11.20.5 SAP CX Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
List of TablesList of Tables
Table 1. Global Generative AI in Customer Service Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of On-Premises
Table 3. Key Players of Cloud-based
Table 4. Global Generative AI in Customer Service Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global Generative AI in Customer Service Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global Generative AI in Customer Service Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global Generative AI in Customer Service Market Share by Region (2019-2024)
Table 8. Global Generative AI in Customer Service Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global Generative AI in Customer Service Market Share by Region (2025-2030)
Table 10. Generative AI in Customer Service Market Trends
Table 11. Generative AI in Customer Service Market Drivers
Table 12. Generative AI in Customer Service Market Challenges
Table 13. Generative AI in Customer Service Market Restraints
Table 14. Global Generative AI in Customer Service Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global Generative AI in Customer Service Market Share by Players (2019-2024)
Table 16. Global Top Generative AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Generative AI in Customer Service as of 2023)
Table 17. Ranking of Global Top Generative AI in Customer Service Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by Generative AI in Customer Service Revenue (CR5 and HHI) & (2019-2024)
Table 19. Global Key Players of Generative AI in Customer Service, Headquarters and Area Served
Table 20. Global Key Players of Generative AI in Customer Service, Product and Application
Table 21. Global Key Players of Generative AI in Customer Service, Date of Enter into This Industry
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Generative AI in Customer Service Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global Generative AI in Customer Service Revenue Market Share by Type (2019-2024)
Table 25. Global Generative AI in Customer Service Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global Generative AI in Customer Service Revenue Market Share by Type (2025-2030)
Table 27. Global Generative AI in Customer Service Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global Generative AI in Customer Service Revenue Market Share by Application (2019-2024)
Table 29. Global Generative AI in Customer Service Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global Generative AI in Customer Service Revenue Market Share by Application (2025-2030)
Table 31. North America Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America Generative AI in Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America Generative AI in Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe Generative AI in Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe Generative AI in Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific Generative AI in Customer Service Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific Generative AI in Customer Service Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America Generative AI in Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America Generative AI in Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa Generative AI in Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa Generative AI in Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 46. Salesforce Company Details
Table 47. Salesforce Business Overview
Table 48. Salesforce Generative AI in Customer Service Product
Table 49. Salesforce Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 50. Salesforce Recent Development
Table 51. Zendesk Company Details
Table 52. Zendesk Business Overview
Table 53. Zendesk Generative AI in Customer Service Product
Table 54. Zendesk Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 55. Zendesk Recent Development
Table 56. Sprinklr Company Details
Table 57. Sprinklr Business Overview
Table 58. Sprinklr Generative AI in Customer Service Product
Table 59. Sprinklr Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 60. Sprinklr Recent Development
Table 61. Google Cloud Company Details
Table 62. Google Cloud Business Overview
Table 63. Google Cloud Generative AI in Customer Service Product
Table 64. Google Cloud Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 65. Google Cloud Recent Development
Table 66. Genesys Company Details
Table 67. Genesys Business Overview
Table 68. Genesys Generative AI in Customer Service Product
Table 69. Genesys Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 70. Genesys Recent Development
Table 71. Verint Company Details
Table 72. Verint Business Overview
Table 73. Verint Generative AI in Customer Service Product
Table 74. Verint Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 75. Verint Recent Development
Table 76. Five9 Company Details
Table 77. Five9 Business Overview
Table 78. Five9 Generative AI in Customer Service Product
Table 79. Five9 Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 80. Five9 Recent Development
Table 81. Amazon Connect Company Details
Table 82. Amazon Connect Business Overview
Table 83. Amazon Connect Generative AI in Customer Service Product
Table 84. Amazon Connect Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 85. Amazon Connect Recent Development
Table 86. Forrester Wave CCaaS Company Details
Table 87. Forrester Wave CCaaS Business Overview
Table 88. Forrester Wave CCaaS Generative AI in Customer Service Product
Table 89. Forrester Wave CCaaS Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 90. Forrester Wave CCaaS Recent Development
Table 91. Twilio Company Details
Table 92. Twilio Business Overview
Table 93. Twilio Generative AI in Customer Service Product
Table 94. Twilio Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 95. Twilio Recent Development
Table 96. Microsoft Company Details
Table 97. Microsoft Business Overview
Table 98. Microsoft Generative AI in Customer Service Product
Table 99. Microsoft Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 100. Microsoft Recent Development
Table 101. Nuance Company Details
Table 102. Nuance Business Overview
Table 103. Nuance Generative AI in Customer Service Product
Table 104. Nuance Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 105. Nuance Recent Development
Table 106. Cognigy Company Details
Table 107. Cognigy Business Overview
Table 108. Cognigy Generative AI in Customer Service Product
Table 109. Cognigy Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 110. Cognigy Recent Development
Table 111. InMoment Company Details
Table 112. InMoment Business Overview
Table 113. InMoment Generative AI in Customer Service Product
Table 114. InMoment Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 115. InMoment Recent Development
Table 116. Cresta Company Details
Table 117. Cresta Business Overview
Table 118. Cresta Generative AI in Customer Service Product
Table 119. Cresta Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 120. Cresta Recent Development
Table 121. Oracle Fusion Service Company Details
Table 122. Oracle Fusion Service Business Overview
Table 123. Oracle Fusion Service Generative AI in Customer Service Product
Table 124. Oracle Fusion Service Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 125. Oracle Fusion Service Recent Development
Table 126. IBM Watson Company Details
Table 127. IBM Watson Business Overview
Table 128. IBM Watson Generative AI in Customer Service Product
Table 129. IBM Watson Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 130. IBM Watson Recent Development
Table 131. LivePerson Company Details
Table 132. LivePerson Business Overview
Table 133. LivePerson Generative AI in Customer Service Product
Table 134. LivePerson Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 135. LivePerson Recent Development
Table 136. Ada CX Company Details
Table 137. Ada CX Business Overview
Table 138. Ada CX Generative AI in Customer Service Product
Table 139. Ada CX Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 140. Ada CX Recent Development
Table 141. SAP CX Company Details
Table 142. SAP CX Business Overview
Table 143. SAP CX Generative AI in Customer Service Product
Table 144. SAP CX Revenue in Generative AI in Customer Service Business (2019-2024) & (US$ Million)
Table 145. SAP CX Recent Development
Table 146. Research Programs/Design for This Report
Table 147. Key Data Information from Secondary Sources
Table 148. Key Data Information from Primary Sources
Table 149. Authors List of This Report
List of Figures
Figure 1. Generative AI in Customer Service Picture
Figure 2. Global Generative AI in Customer Service Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 3. Global Generative AI in Customer Service Market Share by Type: 2023 VS 2030
Figure 4. On-Premises Features
Figure 5. Cloud-based Features
Figure 6. Global Generative AI in Customer Service Market Size by Application (2024-2030) & (US$ Million)
Figure 7. Global Generative AI in Customer Service Market Share by Application: 2023 VS 2030
Figure 8. Chatbots and Virtual Assistants Systems Case Studies
Figure 9. Natural Language Processing (NLP) Systems Case Studies
Figure 10. Automated Email Response Systems Case Studies
Figure 11. Interactive Voice Response (IVR) Systems Case Studies
Figure 12. Others Case Studies
Figure 13. Generative AI in Customer Service Report Years Considered
Figure 14. Global Generative AI in Customer Service Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 15. Global Generative AI in Customer Service Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 16. Global Generative AI in Customer Service Market Share by Region: 2023 VS 2030
Figure 17. Global Generative AI in Customer Service Market Share by Players in 2023
Figure 18. Global Top Generative AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Generative AI in Customer Service as of 2023)
Figure 19. The Top 10 and 5 Players Market Share by Generative AI in Customer Service Revenue in 2023
Figure 20. North America Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 21. North America Generative AI in Customer Service Market Share by Country (2019-2030)
Figure 22. United States Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 23. Canada Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Europe Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Europe Generative AI in Customer Service Market Share by Country (2019-2030)
Figure 26. Germany Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 27. France Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. U.K. Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. Italy Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Russia Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Nordic Countries Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Asia-Pacific Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Asia-Pacific Generative AI in Customer Service Market Share by Region (2019-2030)
Figure 34. China Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 35. Japan Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. South Korea Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. Southeast Asia Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. India Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. Australia Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Latin America Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Latin America Generative AI in Customer Service Market Share by Country (2019-2030)
Figure 42. Mexico Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 43. Brazil Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Middle East & Africa Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. Middle East & Africa Generative AI in Customer Service Market Share by Country (2019-2030)
Figure 46. Turkey Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 47. Saudi Arabia Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. UAE Generative AI in Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 49. Salesforce Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 50. Zendesk Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 51. Sprinklr Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 52. Google Cloud Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 53. Genesys Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 54. Verint Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 55. Five9 Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 56. Amazon Connect Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 57. Forrester Wave CCaaS Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 58. Twilio Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 59. Microsoft Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 60. Nuance Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 61. Cognigy Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 62. InMoment Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 63. Cresta Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 64. Oracle Fusion Service Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 65. IBM Watson Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 66. LivePerson Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 67. Ada CX Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 68. SAP CX Revenue Growth Rate in Generative AI in Customer Service Business (2019-2024)
Figure 69. Bottom-up and Top-down Approaches for This Report
Figure 70. Data Triangulation
Figure 71. Key Executives Interviewed
Published By : QY Research
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