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Global Hospitality Guest Messaging Platforms Market Research Report 2025
Synopsis
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
The global Hospitality Guest Messaging Platforms market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Hospitality Guest Messaging Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Hospitality Guest Messaging Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Hospitality Guest Messaging Platforms in Luxury & High-End Hotels is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Hospitality Guest Messaging Platforms include HelloShift, LiveRate, TrustYou, ReviewPro, Whistle Messaging, Zingle, ALICE, Kipsu and Quore, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Hospitality Guest Messaging Platforms, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Hospitality Guest Messaging Platforms.
Report Scope
The Hospitality Guest Messaging Platforms market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Hospitality Guest Messaging Platforms market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Hospitality Guest Messaging Platforms companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
HelloShift
LiveRate
TrustYou
ReviewPro
Whistle Messaging
Zingle
ALICE
Kipsu
Quore
Quicktext
Go Moment
Bookboost
Zuzapp
Segment by Type
Cloud Based
Web-Based
Segment by Application
Luxury & High-End Hotels
Mid-Range Hotels & Business Hotels
Resorts Hotels
Boutique Hotels
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Hospitality Guest Messaging Platforms companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
The global Hospitality Guest Messaging Platforms market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Hospitality Guest Messaging Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Hospitality Guest Messaging Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Hospitality Guest Messaging Platforms in Luxury & High-End Hotels is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Hospitality Guest Messaging Platforms include HelloShift, LiveRate, TrustYou, ReviewPro, Whistle Messaging, Zingle, ALICE, Kipsu and Quore, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Hospitality Guest Messaging Platforms, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Hospitality Guest Messaging Platforms.
Report Scope
The Hospitality Guest Messaging Platforms market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Hospitality Guest Messaging Platforms market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Hospitality Guest Messaging Platforms companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
HelloShift
LiveRate
TrustYou
ReviewPro
Whistle Messaging
Zingle
ALICE
Kipsu
Quore
Quicktext
Go Moment
Bookboost
Zuzapp
Segment by Type
Cloud Based
Web-Based
Segment by Application
Luxury & High-End Hotels
Mid-Range Hotels & Business Hotels
Resorts Hotels
Boutique Hotels
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Hospitality Guest Messaging Platforms companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Hospitality Guest Messaging Platforms Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web-Based
1.3 Market by Application
1.3.1 Global Hospitality Guest Messaging Platforms Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Luxury & High-End Hotels
1.3.3 Mid-Range Hotels & Business Hotels
1.3.4 Resorts Hotels
1.3.5 Boutique Hotels
1.3.6 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Hospitality Guest Messaging Platforms Market Perspective (2019-2030)
2.2 Hospitality Guest Messaging Platforms Growth Trends by Region
2.2.1 Global Hospitality Guest Messaging Platforms Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Hospitality Guest Messaging Platforms Historic Market Size by Region (2019-2024)
2.2.3 Hospitality Guest Messaging Platforms Forecasted Market Size by Region (2025-2030)
2.3 Hospitality Guest Messaging Platforms Market Dynamics
2.3.1 Hospitality Guest Messaging Platforms Industry Trends
2.3.2 Hospitality Guest Messaging Platforms Market Drivers
2.3.3 Hospitality Guest Messaging Platforms Market Challenges
2.3.4 Hospitality Guest Messaging Platforms Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Hospitality Guest Messaging Platforms Players by Revenue
3.1.1 Global Top Hospitality Guest Messaging Platforms Players by Revenue (2019-2024)
3.1.2 Global Hospitality Guest Messaging Platforms Revenue Market Share by Players (2019-2024)
3.2 Global Hospitality Guest Messaging Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Hospitality Guest Messaging Platforms Revenue
3.4 Global Hospitality Guest Messaging Platforms Market Concentration Ratio
3.4.1 Global Hospitality Guest Messaging Platforms Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Hospitality Guest Messaging Platforms Revenue in 2023
3.5 Hospitality Guest Messaging Platforms Key Players Head office and Area Served
3.6 Key Players Hospitality Guest Messaging Platforms Product Solution and Service
3.7 Date of Enter into Hospitality Guest Messaging Platforms Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Hospitality Guest Messaging Platforms Breakdown Data by Type
4.1 Global Hospitality Guest Messaging Platforms Historic Market Size by Type (2019-2024)
4.2 Global Hospitality Guest Messaging Platforms Forecasted Market Size by Type (2025-2030)
5 Hospitality Guest Messaging Platforms Breakdown Data by Application
5.1 Global Hospitality Guest Messaging Platforms Historic Market Size by Application (2019-2024)
5.2 Global Hospitality Guest Messaging Platforms Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Hospitality Guest Messaging Platforms Market Size (2019-2030)
6.2 North America Hospitality Guest Messaging Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Hospitality Guest Messaging Platforms Market Size by Country (2019-2024)
6.4 North America Hospitality Guest Messaging Platforms Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Hospitality Guest Messaging Platforms Market Size (2019-2030)
7.2 Europe Hospitality Guest Messaging Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Hospitality Guest Messaging Platforms Market Size by Country (2019-2024)
7.4 Europe Hospitality Guest Messaging Platforms Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Hospitality Guest Messaging Platforms Market Size (2019-2030)
8.2 Asia-Pacific Hospitality Guest Messaging Platforms Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Hospitality Guest Messaging Platforms Market Size by Region (2019-2024)
8.4 Asia-Pacific Hospitality Guest Messaging Platforms Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Hospitality Guest Messaging Platforms Market Size (2019-2030)
9.2 Latin America Hospitality Guest Messaging Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Hospitality Guest Messaging Platforms Market Size by Country (2019-2024)
9.4 Latin America Hospitality Guest Messaging Platforms Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Hospitality Guest Messaging Platforms Market Size (2019-2030)
10.2 Middle East & Africa Hospitality Guest Messaging Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Hospitality Guest Messaging Platforms Market Size by Country (2019-2024)
10.4 Middle East & Africa Hospitality Guest Messaging Platforms Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 HelloShift
11.1.1 HelloShift Company Detail
11.1.2 HelloShift Business Overview
11.1.3 HelloShift Hospitality Guest Messaging Platforms Introduction
11.1.4 HelloShift Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.1.5 HelloShift Recent Development
11.2 LiveRate
11.2.1 LiveRate Company Detail
11.2.2 LiveRate Business Overview
11.2.3 LiveRate Hospitality Guest Messaging Platforms Introduction
11.2.4 LiveRate Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.2.5 LiveRate Recent Development
11.3 TrustYou
11.3.1 TrustYou Company Detail
11.3.2 TrustYou Business Overview
11.3.3 TrustYou Hospitality Guest Messaging Platforms Introduction
11.3.4 TrustYou Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.3.5 TrustYou Recent Development
11.4 ReviewPro
11.4.1 ReviewPro Company Detail
11.4.2 ReviewPro Business Overview
11.4.3 ReviewPro Hospitality Guest Messaging Platforms Introduction
11.4.4 ReviewPro Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.4.5 ReviewPro Recent Development
11.5 Whistle Messaging
11.5.1 Whistle Messaging Company Detail
11.5.2 Whistle Messaging Business Overview
11.5.3 Whistle Messaging Hospitality Guest Messaging Platforms Introduction
11.5.4 Whistle Messaging Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.5.5 Whistle Messaging Recent Development
11.6 Zingle
11.6.1 Zingle Company Detail
11.6.2 Zingle Business Overview
11.6.3 Zingle Hospitality Guest Messaging Platforms Introduction
11.6.4 Zingle Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.6.5 Zingle Recent Development
11.7 ALICE
11.7.1 ALICE Company Detail
11.7.2 ALICE Business Overview
11.7.3 ALICE Hospitality Guest Messaging Platforms Introduction
11.7.4 ALICE Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.7.5 ALICE Recent Development
11.8 Kipsu
11.8.1 Kipsu Company Detail
11.8.2 Kipsu Business Overview
11.8.3 Kipsu Hospitality Guest Messaging Platforms Introduction
11.8.4 Kipsu Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.8.5 Kipsu Recent Development
11.9 Quore
11.9.1 Quore Company Detail
11.9.2 Quore Business Overview
11.9.3 Quore Hospitality Guest Messaging Platforms Introduction
11.9.4 Quore Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.9.5 Quore Recent Development
11.10 Quicktext
11.10.1 Quicktext Company Detail
11.10.2 Quicktext Business Overview
11.10.3 Quicktext Hospitality Guest Messaging Platforms Introduction
11.10.4 Quicktext Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.10.5 Quicktext Recent Development
11.11 Go Moment
11.11.1 Go Moment Company Detail
11.11.2 Go Moment Business Overview
11.11.3 Go Moment Hospitality Guest Messaging Platforms Introduction
11.11.4 Go Moment Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.11.5 Go Moment Recent Development
11.12 Bookboost
11.12.1 Bookboost Company Detail
11.12.2 Bookboost Business Overview
11.12.3 Bookboost Hospitality Guest Messaging Platforms Introduction
11.12.4 Bookboost Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.12.5 Bookboost Recent Development
11.13 Zuzapp
11.13.1 Zuzapp Company Detail
11.13.2 Zuzapp Business Overview
11.13.3 Zuzapp Hospitality Guest Messaging Platforms Introduction
11.13.4 Zuzapp Revenue in Hospitality Guest Messaging Platforms Business (2019-2024)
11.13.5 Zuzapp Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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