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Global Interactive Voice Response Market Research Report 2025
Synopsis
The global Interactive Voice Response market was valued at US$ 2367.7 million in 2023 and is anticipated to reach US$ 3331.9 million by 2030, witnessing a CAGR of 5.0% during the forecast period 2024-2030.
North American market for Interactive Voice Response is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Interactive Voice Response is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Interactive Voice Response in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Interactive Voice Response include inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc. and Cisco Systems, Inc., etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Interactive Voice Response, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Interactive Voice Response.
Report Scope
The Interactive Voice Response market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Interactive Voice Response market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Interactive Voice Response companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Segment by Type
Speech Based
Touch-tone Based
Segment by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Interactive Voice Response companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The global Interactive Voice Response market was valued at US$ 2367.7 million in 2023 and is anticipated to reach US$ 3331.9 million by 2030, witnessing a CAGR of 5.0% during the forecast period 2024-2030.
North American market for Interactive Voice Response is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Interactive Voice Response is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Interactive Voice Response in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Interactive Voice Response include inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc. and Cisco Systems, Inc., etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Interactive Voice Response, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Interactive Voice Response.
Report Scope
The Interactive Voice Response market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Interactive Voice Response market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Interactive Voice Response companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Segment by Type
Speech Based
Touch-tone Based
Segment by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Interactive Voice Response companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Interactive Voice Response Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Speech Based
1.2.3 Touch-tone Based
1.3 Market by Application
1.3.1 Global Interactive Voice Response Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Travel and Hospitality
1.3.4 Pharma and Healthcare
1.3.5 Telecommunications
1.3.6 Government and Public Sector
1.3.7 Transportation and Logistics
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Interactive Voice Response Market Perspective (2019-2030)
2.2 Interactive Voice Response Growth Trends by Region
2.2.1 Global Interactive Voice Response Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Interactive Voice Response Historic Market Size by Region (2019-2024)
2.2.3 Interactive Voice Response Forecasted Market Size by Region (2025-2030)
2.3 Interactive Voice Response Market Dynamics
2.3.1 Interactive Voice Response Industry Trends
2.3.2 Interactive Voice Response Market Drivers
2.3.3 Interactive Voice Response Market Challenges
2.3.4 Interactive Voice Response Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Interactive Voice Response Players by Revenue
3.1.1 Global Top Interactive Voice Response Players by Revenue (2019-2024)
3.1.2 Global Interactive Voice Response Revenue Market Share by Players (2019-2024)
3.2 Global Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Interactive Voice Response Revenue
3.4 Global Interactive Voice Response Market Concentration Ratio
3.4.1 Global Interactive Voice Response Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Revenue in 2023
3.5 Interactive Voice Response Key Players Head office and Area Served
3.6 Key Players Interactive Voice Response Product Solution and Service
3.7 Date of Enter into Interactive Voice Response Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Interactive Voice Response Breakdown Data by Type
4.1 Global Interactive Voice Response Historic Market Size by Type (2019-2024)
4.2 Global Interactive Voice Response Forecasted Market Size by Type (2025-2030)
5 Interactive Voice Response Breakdown Data by Application
5.1 Global Interactive Voice Response Historic Market Size by Application (2019-2024)
5.2 Global Interactive Voice Response Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Interactive Voice Response Market Size (2019-2030)
6.2 North America Interactive Voice Response Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Interactive Voice Response Market Size by Country (2019-2024)
6.4 North America Interactive Voice Response Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Interactive Voice Response Market Size (2019-2030)
7.2 Europe Interactive Voice Response Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Interactive Voice Response Market Size by Country (2019-2024)
7.4 Europe Interactive Voice Response Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Interactive Voice Response Market Size (2019-2030)
8.2 Asia-Pacific Interactive Voice Response Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Interactive Voice Response Market Size by Region (2019-2024)
8.4 Asia-Pacific Interactive Voice Response Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Interactive Voice Response Market Size (2019-2030)
9.2 Latin America Interactive Voice Response Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Interactive Voice Response Market Size by Country (2019-2024)
9.4 Latin America Interactive Voice Response Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Interactive Voice Response Market Size (2019-2030)
10.2 Middle East & Africa Interactive Voice Response Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Interactive Voice Response Market Size by Country (2019-2024)
10.4 Middle East & Africa Interactive Voice Response Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 inContact Inc.
11.1.1 inContact Inc. Company Detail
11.1.2 inContact Inc. Business Overview
11.1.3 inContact Inc. Interactive Voice Response Introduction
11.1.4 inContact Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.1.5 inContact Inc. Recent Development
11.2 Nuance Communications, Inc.
11.2.1 Nuance Communications, Inc. Company Detail
11.2.2 Nuance Communications, Inc. Business Overview
11.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction
11.2.4 Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.2.5 Nuance Communications, Inc. Recent Development
11.3 Genesys Telecommunication Laboratories, Inc.
11.3.1 Genesys Telecommunication Laboratories, Inc. Company Detail
11.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview
11.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction
11.3.4 Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development
11.4 AT&T Inc.
11.4.1 AT&T Inc. Company Detail
11.4.2 AT&T Inc. Business Overview
11.4.3 AT&T Inc. Interactive Voice Response Introduction
11.4.4 AT&T Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.4.5 AT&T Inc. Recent Development
11.5 Avaya Inc.
11.5.1 Avaya Inc. Company Detail
11.5.2 Avaya Inc. Business Overview
11.5.3 Avaya Inc. Interactive Voice Response Introduction
11.5.4 Avaya Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.5.5 Avaya Inc. Recent Development
11.6 Aspect Software Parent, Inc.
11.6.1 Aspect Software Parent, Inc. Company Detail
11.6.2 Aspect Software Parent, Inc. Business Overview
11.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction
11.6.4 Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.6.5 Aspect Software Parent, Inc. Recent Development
11.7 Verizon Communications Inc.
11.7.1 Verizon Communications Inc. Company Detail
11.7.2 Verizon Communications Inc. Business Overview
11.7.3 Verizon Communications Inc. Interactive Voice Response Introduction
11.7.4 Verizon Communications Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.7.5 Verizon Communications Inc. Recent Development
11.8 Five9, Inc.
11.8.1 Five9, Inc. Company Detail
11.8.2 Five9, Inc. Business Overview
11.8.3 Five9, Inc. Interactive Voice Response Introduction
11.8.4 Five9, Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.8.5 Five9, Inc. Recent Development
11.9 Cisco Systems, Inc.
11.9.1 Cisco Systems, Inc. Company Detail
11.9.2 Cisco Systems, Inc. Business Overview
11.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction
11.9.4 Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2019-2024)
11.9.5 Cisco Systems, Inc. Recent Development
11.10 Convergys Corporation
11.10.1 Convergys Corporation Company Detail
11.10.2 Convergys Corporation Business Overview
11.10.3 Convergys Corporation Interactive Voice Response Introduction
11.10.4 Convergys Corporation Revenue in Interactive Voice Response Business (2019-2024)
11.10.5 Convergys Corporation Recent Development
11.11 West Corporation
11.11.1 West Corporation Company Detail
11.11.2 West Corporation Business Overview
11.11.3 West Corporation Interactive Voice Response Introduction
11.11.4 West Corporation Revenue in Interactive Voice Response Business (2019-2024)
11.11.5 West Corporation Recent Development
11.12 IVR Lab
11.12.1 IVR Lab Company Detail
11.12.2 IVR Lab Business Overview
11.12.3 IVR Lab Interactive Voice Response Introduction
11.12.4 IVR Lab Revenue in Interactive Voice Response Business (2019-2024)
11.12.5 IVR Lab Recent Development
11.13 NewVoiceMedia
11.13.1 NewVoiceMedia Company Detail
11.13.2 NewVoiceMedia Business Overview
11.13.3 NewVoiceMedia Interactive Voice Response Introduction
11.13.4 NewVoiceMedia Revenue in Interactive Voice Response Business (2019-2024)
11.13.5 NewVoiceMedia Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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