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Global IT Service Management (ITSM) Software Market Research Report 2024
Synopsis
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The global IT Service Management (ITSM) Software market was valued at US$ 2891.9 million in 2023 and is anticipated to reach US$ 5358.3 million by 2030, witnessing a CAGR of 9.1% during the forecast period 2024-2030.
The key consumption markets locate at developed countries. The USA takes the market share of 43%, followed by EU with 29%. China's consumption market has a quicker growing speed, with a market share of 8%.
ServiceNow and Atlassian are the top 2 players of IT Service Management (ITSM) Software, with about 42% market shares.
This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software.
Report Scope
The IT Service Management (ITSM) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management (ITSM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management (ITSM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Segment by Type
Cloud-Based
On-Premises
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management (ITSM) Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The global IT Service Management (ITSM) Software market was valued at US$ 2891.9 million in 2023 and is anticipated to reach US$ 5358.3 million by 2030, witnessing a CAGR of 9.1% during the forecast period 2024-2030.
The key consumption markets locate at developed countries. The USA takes the market share of 43%, followed by EU with 29%. China's consumption market has a quicker growing speed, with a market share of 8%.
ServiceNow and Atlassian are the top 2 players of IT Service Management (ITSM) Software, with about 42% market shares.
This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software.
Report Scope
The IT Service Management (ITSM) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management (ITSM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management (ITSM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Segment by Type
Cloud-Based
On-Premises
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management (ITSM) Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global IT Service Management (ITSM) Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global IT Service Management (ITSM) Software Market Perspective (2019-2030)
2.2 IT Service Management (ITSM) Software Growth Trends by Region
2.2.1 Global IT Service Management (ITSM) Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 IT Service Management (ITSM) Software Historic Market Size by Region (2019-2024)
2.2.3 IT Service Management (ITSM) Software Forecasted Market Size by Region (2025-2030)
2.3 IT Service Management (ITSM) Software Market Dynamics
2.3.1 IT Service Management (ITSM) Software Industry Trends
2.3.2 IT Service Management (ITSM) Software Market Drivers
2.3.3 IT Service Management (ITSM) Software Market Challenges
2.3.4 IT Service Management (ITSM) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top IT Service Management (ITSM) Software Players by Revenue
3.1.1 Global Top IT Service Management (ITSM) Software Players by Revenue (2019-2024)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Players (2019-2024)
3.2 Global IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by IT Service Management (ITSM) Software Revenue
3.4 Global IT Service Management (ITSM) Software Market Concentration Ratio
3.4.1 Global IT Service Management (ITSM) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Software Revenue in 2023
3.5 IT Service Management (ITSM) Software Key Players Head office and Area Served
3.6 Key Players IT Service Management (ITSM) Software Product Solution and Service
3.7 Date of Enter into IT Service Management (ITSM) Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 IT Service Management (ITSM) Software Breakdown Data by Type
4.1 Global IT Service Management (ITSM) Software Historic Market Size by Type (2019-2024)
4.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2025-2030)
5 IT Service Management (ITSM) Software Breakdown Data by Application
5.1 Global IT Service Management (ITSM) Software Historic Market Size by Application (2019-2024)
5.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America IT Service Management (ITSM) Software Market Size (2019-2030)
6.2 North America IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America IT Service Management (ITSM) Software Market Size by Country (2019-2024)
6.4 North America IT Service Management (ITSM) Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe IT Service Management (ITSM) Software Market Size (2019-2030)
7.2 Europe IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024)
7.4 Europe IT Service Management (ITSM) Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific IT Service Management (ITSM) Software Market Size (2019-2030)
8.2 Asia-Pacific IT Service Management (ITSM) Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2019-2024)
8.4 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America IT Service Management (ITSM) Software Market Size (2019-2030)
9.2 Latin America IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America IT Service Management (ITSM) Software Market Size by Country (2019-2024)
9.4 Latin America IT Service Management (ITSM) Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa IT Service Management (ITSM) Software Market Size (2019-2030)
10.2 Middle East & Africa IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2019-2024)
10.4 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Detail
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow IT Service Management (ITSM) Software Introduction
11.1.4 ServiceNow Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.1.5 ServiceNow Recent Development
11.2 Atlassian
11.2.1 Atlassian Company Detail
11.2.2 Atlassian Business Overview
11.2.3 Atlassian IT Service Management (ITSM) Software Introduction
11.2.4 Atlassian Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.2.5 Atlassian Recent Development
11.3 Ivanti (HEAT Software)
11.3.1 Ivanti (HEAT Software) Company Detail
11.3.2 Ivanti (HEAT Software) Business Overview
11.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Introduction
11.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.3.5 Ivanti (HEAT Software) Recent Development
11.4 IBM
11.4.1 IBM Company Detail
11.4.2 IBM Business Overview
11.4.3 IBM IT Service Management (ITSM) Software Introduction
11.4.4 IBM Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.4.5 IBM Recent Development
11.5 CA Technologies
11.5.1 CA Technologies Company Detail
11.5.2 CA Technologies Business Overview
11.5.3 CA Technologies IT Service Management (ITSM) Software Introduction
11.5.4 CA Technologies Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.5.5 CA Technologies Recent Development
11.6 BMC Software
11.6.1 BMC Software Company Detail
11.6.2 BMC Software Business Overview
11.6.3 BMC Software IT Service Management (ITSM) Software Introduction
11.6.4 BMC Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.6.5 BMC Software Recent Development
11.7 ASG Software
11.7.1 ASG Software Company Detail
11.7.2 ASG Software Business Overview
11.7.3 ASG Software IT Service Management (ITSM) Software Introduction
11.7.4 ASG Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.7.5 ASG Software Recent Development
11.8 Axios Systems
11.8.1 Axios Systems Company Detail
11.8.2 Axios Systems Business Overview
11.8.3 Axios Systems IT Service Management (ITSM) Software Introduction
11.8.4 Axios Systems Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.8.5 Axios Systems Recent Development
11.9 SAP
11.9.1 SAP Company Detail
11.9.2 SAP Business Overview
11.9.3 SAP IT Service Management (ITSM) Software Introduction
11.9.4 SAP Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.9.5 SAP Recent Development
11.10 Cherwell Software
11.10.1 Cherwell Software Company Detail
11.10.2 Cherwell Software Business Overview
11.10.3 Cherwell Software IT Service Management (ITSM) Software Introduction
11.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.10.5 Cherwell Software Recent Development
11.11 Micro Focus (Formerly HPE)
11.11.1 Micro Focus (Formerly HPE) Company Detail
11.11.2 Micro Focus (Formerly HPE) Business Overview
11.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Introduction
11.11.4 Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.11.5 Micro Focus (Formerly HPE) Recent Development
11.12 Freshworks
11.12.1 Freshworks Company Detail
11.12.2 Freshworks Business Overview
11.12.3 Freshworks IT Service Management (ITSM) Software Introduction
11.12.4 Freshworks Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.12.5 Freshworks Recent Development
11.13 Ultimo Software
11.13.1 Ultimo Software Company Detail
11.13.2 Ultimo Software Business Overview
11.13.3 Ultimo Software IT Service Management (ITSM) Software Introduction
11.13.4 Ultimo Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.13.5 Ultimo Software Recent Development
11.14 Epicor
11.14.1 Epicor Company Detail
11.14.2 Epicor Business Overview
11.14.3 Epicor IT Service Management (ITSM) Software Introduction
11.14.4 Epicor Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.14.5 Epicor Recent Development
11.15 TOPdesk
11.15.1 TOPdesk Company Detail
11.15.2 TOPdesk Business Overview
11.15.3 TOPdesk IT Service Management (ITSM) Software Introduction
11.15.4 TOPdesk Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.15.5 TOPdesk Recent Development
11.16 Samanage
11.16.1 Samanage Company Detail
11.16.2 Samanage Business Overview
11.16.3 Samanage IT Service Management (ITSM) Software Introduction
11.16.4 Samanage Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.16.5 Samanage Recent Development
11.17 Agiloft Service
11.17.1 Agiloft Service Company Detail
11.17.2 Agiloft Service Business Overview
11.17.3 Agiloft Service IT Service Management (ITSM) Software Introduction
11.17.4 Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.17.5 Agiloft Service Recent Development
11.18 Symantec
11.18.1 Symantec Company Detail
11.18.2 Symantec Business Overview
11.18.3 Symantec IT Service Management (ITSM) Software Introduction
11.18.4 Symantec Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.18.5 Symantec Recent Development
11.19 SysAid
11.19.1 SysAid Company Detail
11.19.2 SysAid Business Overview
11.19.3 SysAid IT Service Management (ITSM) Software Introduction
11.19.4 SysAid Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.19.5 SysAid Recent Development
11.20 SolarWinds
11.20.1 SolarWinds Company Detail
11.20.2 SolarWinds Business Overview
11.20.3 SolarWinds IT Service Management (ITSM) Software Introduction
11.20.4 SolarWinds Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.20.5 SolarWinds Recent Development
11.21 Autotask
11.21.1 Autotask Company Detail
11.21.2 Autotask Business Overview
11.21.3 Autotask IT Service Management (ITSM) Software Introduction
11.21.4 Autotask Revenue in IT Service Management (ITSM) Software Business (2019-2024)
11.21.5 Autotask Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesList of Tables
Table 1. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of Cloud-Based
Table 3. Key Players of On-Premises
Table 4. Global IT Service Management (ITSM) Software Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global IT Service Management (ITSM) Software Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global IT Service Management (ITSM) Software Market Share by Region (2019-2024)
Table 8. Global IT Service Management (ITSM) Software Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global IT Service Management (ITSM) Software Market Share by Region (2025-2030)
Table 10. IT Service Management (ITSM) Software Market Trends
Table 11. IT Service Management (ITSM) Software Market Drivers
Table 12. IT Service Management (ITSM) Software Market Challenges
Table 13. IT Service Management (ITSM) Software Market Restraints
Table 14. Global IT Service Management (ITSM) Software Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global IT Service Management (ITSM) Software Market Share by Players (2019-2024)
Table 16. Global Top IT Service Management (ITSM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management (ITSM) Software as of 2023)
Table 17. Ranking of Global Top IT Service Management (ITSM) Software Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by IT Service Management (ITSM) Software Revenue (CR5 and HHI) & (2019-2024)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players IT Service Management (ITSM) Software Product Solution and Service
Table 21. Date of Enter into IT Service Management (ITSM) Software Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global IT Service Management (ITSM) Software Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global IT Service Management (ITSM) Software Revenue Market Share by Type (2019-2024)
Table 25. Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global IT Service Management (ITSM) Software Revenue Market Share by Type (2025-2030)
Table 27. Global IT Service Management (ITSM) Software Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global IT Service Management (ITSM) Software Revenue Market Share by Application (2019-2024)
Table 29. Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global IT Service Management (ITSM) Software Revenue Market Share by Application (2025-2030)
Table 31. North America IT Service Management (ITSM) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America IT Service Management (ITSM) Software Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe IT Service Management (ITSM) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe IT Service Management (ITSM) Software Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific IT Service Management (ITSM) Software Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America IT Service Management (ITSM) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America IT Service Management (ITSM) Software Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa IT Service Management (ITSM) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2025-2030) & (US$ Million)
Table 46. ServiceNow Company Detail
Table 47. ServiceNow Business Overview
Table 48. ServiceNow IT Service Management (ITSM) Software Product
Table 49. ServiceNow Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 50. ServiceNow Recent Development
Table 51. Atlassian Company Detail
Table 52. Atlassian Business Overview
Table 53. Atlassian IT Service Management (ITSM) Software Product
Table 54. Atlassian Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 55. Atlassian Recent Development
Table 56. Ivanti (HEAT Software) Company Detail
Table 57. Ivanti (HEAT Software) Business Overview
Table 58. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product
Table 59. Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 60. Ivanti (HEAT Software) Recent Development
Table 61. IBM Company Detail
Table 62. IBM Business Overview
Table 63. IBM IT Service Management (ITSM) Software Product
Table 64. IBM Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 65. IBM Recent Development
Table 66. CA Technologies Company Detail
Table 67. CA Technologies Business Overview
Table 68. CA Technologies IT Service Management (ITSM) Software Product
Table 69. CA Technologies Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 70. CA Technologies Recent Development
Table 71. BMC Software Company Detail
Table 72. BMC Software Business Overview
Table 73. BMC Software IT Service Management (ITSM) Software Product
Table 74. BMC Software Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 75. BMC Software Recent Development
Table 76. ASG Software Company Detail
Table 77. ASG Software Business Overview
Table 78. ASG Software IT Service Management (ITSM) Software Product
Table 79. ASG Software Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 80. ASG Software Recent Development
Table 81. Axios Systems Company Detail
Table 82. Axios Systems Business Overview
Table 83. Axios Systems IT Service Management (ITSM) Software Product
Table 84. Axios Systems Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 85. Axios Systems Recent Development
Table 86. SAP Company Detail
Table 87. SAP Business Overview
Table 88. SAP IT Service Management (ITSM) Software Product
Table 89. SAP Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 90. SAP Recent Development
Table 91. Cherwell Software Company Detail
Table 92. Cherwell Software Business Overview
Table 93. Cherwell Software IT Service Management (ITSM) Software Product
Table 94. Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 95. Cherwell Software Recent Development
Table 96. Micro Focus (Formerly HPE) Company Detail
Table 97. Micro Focus (Formerly HPE) Business Overview
Table 98. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product
Table 99. Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 100. Micro Focus (Formerly HPE) Recent Development
Table 101. Freshworks Company Detail
Table 102. Freshworks Business Overview
Table 103. Freshworks IT Service Management (ITSM) Software Product
Table 104. Freshworks Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 105. Freshworks Recent Development
Table 106. Ultimo Software Company Detail
Table 107. Ultimo Software Business Overview
Table 108. Ultimo Software IT Service Management (ITSM) Software Product
Table 109. Ultimo Software Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 110. Ultimo Software Recent Development
Table 111. Epicor Company Detail
Table 112. Epicor Business Overview
Table 113. Epicor IT Service Management (ITSM) Software Product
Table 114. Epicor Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 115. Epicor Recent Development
Table 116. TOPdesk Company Detail
Table 117. TOPdesk Business Overview
Table 118. TOPdesk IT Service Management (ITSM) Software Product
Table 119. TOPdesk Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 120. TOPdesk Recent Development
Table 121. Samanage Company Detail
Table 122. Samanage Business Overview
Table 123. Samanage IT Service Management (ITSM) Software Product
Table 124. Samanage Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 125. Samanage Recent Development
Table 126. Agiloft Service Company Detail
Table 127. Agiloft Service Business Overview
Table 128. Agiloft Service IT Service Management (ITSM) Software Product
Table 129. Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 130. Agiloft Service Recent Development
Table 131. Symantec Company Detail
Table 132. Symantec Business Overview
Table 133. Symantec IT Service Management (ITSM) Software Product
Table 134. Symantec Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 135. Symantec Recent Development
Table 136. SysAid Company Detail
Table 137. SysAid Business Overview
Table 138. SysAid IT Service Management (ITSM) Software Product
Table 139. SysAid Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 140. SysAid Recent Development
Table 141. SolarWinds Company Detail
Table 142. SolarWinds Business Overview
Table 143. SolarWinds IT Service Management (ITSM) Software Product
Table 144. SolarWinds Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 145. SolarWinds Recent Development
Table 146. Autotask Company Detail
Table 147. Autotask Business Overview
Table 148. Autotask IT Service Management (ITSM) Software Product
Table 149. Autotask Revenue in IT Service Management (ITSM) Software Business (2019-2024) & (US$ Million)
Table 150. Autotask Recent Development
Table 151. Research Programs/Design for This Report
Table 152. Key Data Information from Secondary Sources
Table 153. Key Data Information from Primary Sources
List of Figures
Figure 1. Global IT Service Management (ITSM) Software Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global IT Service Management (ITSM) Software Market Share by Type: 2023 VS 2030
Figure 3. Cloud-Based Features
Figure 4. On-Premises Features
Figure 5. Global IT Service Management (ITSM) Software Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 6. Global IT Service Management (ITSM) Software Market Share by Application: 2023 VS 2030
Figure 7. SMEs Case Studies
Figure 8. Large Enterprises Case Studies
Figure 9. IT Service Management (ITSM) Software Report Years Considered
Figure 10. Global IT Service Management (ITSM) Software Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 11. Global IT Service Management (ITSM) Software Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 12. Global IT Service Management (ITSM) Software Market Share by Region: 2023 VS 2030
Figure 13. Global IT Service Management (ITSM) Software Market Share by Players in 2023
Figure 14. Global Top IT Service Management (ITSM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management (ITSM) Software as of 2023)
Figure 15. The Top 10 and 5 Players Market Share by IT Service Management (ITSM) Software Revenue in 2023
Figure 16. North America IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 17. North America IT Service Management (ITSM) Software Market Share by Country (2019-2030)
Figure 18. United States IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 19. Canada IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 20. Europe IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 21. Europe IT Service Management (ITSM) Software Market Share by Country (2019-2030)
Figure 22. Germany IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 23. France IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. U.K. IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Italy IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. Russia IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 27. Nordic Countries IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. Asia-Pacific IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. Asia-Pacific IT Service Management (ITSM) Software Market Share by Region (2019-2030)
Figure 30. China IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Japan IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. South Korea IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Southeast Asia IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. India IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 35. Australia IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Latin America IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. Latin America IT Service Management (ITSM) Software Market Share by Country (2019-2030)
Figure 38. Mexico IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. Brazil IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Middle East & Africa IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Middle East & Africa IT Service Management (ITSM) Software Market Share by Country (2019-2030)
Figure 42. Turkey IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 43. Saudi Arabia IT Service Management (ITSM) Software Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. ServiceNow Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 45. Atlassian Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 46. Ivanti (HEAT Software) Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 47. IBM Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 48. CA Technologies Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 49. BMC Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 50. ASG Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 51. Axios Systems Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 52. SAP Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 53. Cherwell Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 54. Micro Focus (Formerly HPE) Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 55. Freshworks Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 56. Ultimo Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 57. Epicor Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 58. TOPdesk Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 59. Samanage Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 60. Agiloft Service Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 61. Symantec Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 62. SysAid Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 63. SolarWinds Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 64. Autotask Revenue Growth Rate in IT Service Management (ITSM) Software Business (2019-2024)
Figure 65. Bottom-up and Top-down Approaches for This Report
Figure 66. Data Triangulation
Figure 67. Key Executives Interviewed
Published By : QY Research
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