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Global Knowledge Base Software Market Research Report 2025
Synopsis
Knowledge base software is a digital tool that helps businesses capture, organize, and distribute knowledge and information within an organization. It serves as a centralized repository of information that can be accessed by employees, customers, or partners to find answers to their questions, troubleshoot issues, or learn about products and services.
Global Knowledge Base Software market is projected to reach US$ 462.8 million in 2029, increasing from US$ 312 million in 2022, with the CAGR of 5.8% during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Knowledge Base Software market research.
Knowledge base software typically offers features such as document management, search functionality, categorization and tagging, version control, collaboration tools, analytics, and integration capabilities. It allows businesses to create and maintain a library of articles, guides, FAQs, and other resources that provide relevant information to users.
The market for knowledge base software has been growing as organizations recognize the value of efficient knowledge management and self-service support. By implementing knowledge base software, businesses can improve internal knowledge sharing, enhance customer support experiences, reduce support costs, and increase operational efficiency.
Key players in the knowledge base software market include platforms such as Zendesk Guide, Freshdesk, Confluence (Atlassian), Salesforce Knowledge, Helpjuice, and Document360, among others. These companies offer knowledge base software solutions with varying features and capabilities to cater to different organizational needs, sizes, and industries.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Knowledge Base Software market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Zendesk
Atlassian
Guru
Wix Answers
Bloomfire
Document360
Helpcrunch
Helpjuice
Hubspot Service Hub
Slite
ServiceNow
ProProfs Knowledge Base
Intellum Platform
Notion
Whatfix
inSided
Segment by Type
Cloud-based
On-premises
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Knowledge Base Software report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies' Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source
Knowledge base software is a digital tool that helps businesses capture, organize, and distribute knowledge and information within an organization. It serves as a centralized repository of information that can be accessed by employees, customers, or partners to find answers to their questions, troubleshoot issues, or learn about products and services.
Global Knowledge Base Software market is projected to reach US$ 462.8 million in 2029, increasing from US$ 312 million in 2022, with the CAGR of 5.8% during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Knowledge Base Software market research.
Knowledge base software typically offers features such as document management, search functionality, categorization and tagging, version control, collaboration tools, analytics, and integration capabilities. It allows businesses to create and maintain a library of articles, guides, FAQs, and other resources that provide relevant information to users.
The market for knowledge base software has been growing as organizations recognize the value of efficient knowledge management and self-service support. By implementing knowledge base software, businesses can improve internal knowledge sharing, enhance customer support experiences, reduce support costs, and increase operational efficiency.
Key players in the knowledge base software market include platforms such as Zendesk Guide, Freshdesk, Confluence (Atlassian), Salesforce Knowledge, Helpjuice, and Document360, among others. These companies offer knowledge base software solutions with varying features and capabilities to cater to different organizational needs, sizes, and industries.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Knowledge Base Software market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Zendesk
Atlassian
Guru
Wix Answers
Bloomfire
Document360
Helpcrunch
Helpjuice
Hubspot Service Hub
Slite
ServiceNow
ProProfs Knowledge Base
Intellum Platform
Notion
Whatfix
inSided
Segment by Type
Cloud-based
On-premises
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Knowledge Base Software report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies' Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Knowledge Base Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Knowledge Base Software Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Knowledge Base Software Market Perspective (2018-2029)
2.2 Knowledge Base Software Growth Trends by Region
2.2.1 Global Knowledge Base Software Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Knowledge Base Software Historic Market Size by Region (2018-2023)
2.2.3 Knowledge Base Software Forecasted Market Size by Region (2024-2029)
2.3 Knowledge Base Software Market Dynamics
2.3.1 Knowledge Base Software Industry Trends
2.3.2 Knowledge Base Software Market Drivers
2.3.3 Knowledge Base Software Market Challenges
2.3.4 Knowledge Base Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Knowledge Base Software Players by Revenue
3.1.1 Global Top Knowledge Base Software Players by Revenue (2018-2023)
3.1.2 Global Knowledge Base Software Revenue Market Share by Players (2018-2023)
3.2 Global Knowledge Base Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Knowledge Base Software Revenue
3.4 Global Knowledge Base Software Market Concentration Ratio
3.4.1 Global Knowledge Base Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Knowledge Base Software Revenue in 2022
3.5 Knowledge Base Software Key Players Head office and Area Served
3.6 Key Players Knowledge Base Software Product Solution and Service
3.7 Date of Enter into Knowledge Base Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Knowledge Base Software Breakdown Data by Type
4.1 Global Knowledge Base Software Historic Market Size by Type (2018-2023)
4.2 Global Knowledge Base Software Forecasted Market Size by Type (2024-2029)
5 Knowledge Base Software Breakdown Data by Application
5.1 Global Knowledge Base Software Historic Market Size by Application (2018-2023)
5.2 Global Knowledge Base Software Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Knowledge Base Software Market Size (2018-2029)
6.2 North America Knowledge Base Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Knowledge Base Software Market Size by Country (2018-2023)
6.4 North America Knowledge Base Software Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Knowledge Base Software Market Size (2018-2029)
7.2 Europe Knowledge Base Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Knowledge Base Software Market Size by Country (2018-2023)
7.4 Europe Knowledge Base Software Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Knowledge Base Software Market Size (2018-2029)
8.2 Asia-Pacific Knowledge Base Software Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Knowledge Base Software Market Size by Region (2018-2023)
8.4 Asia-Pacific Knowledge Base Software Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Knowledge Base Software Market Size (2018-2029)
9.2 Latin America Knowledge Base Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Knowledge Base Software Market Size by Country (2018-2023)
9.4 Latin America Knowledge Base Software Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Knowledge Base Software Market Size (2018-2029)
10.2 Middle East & Africa Knowledge Base Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Knowledge Base Software Market Size by Country (2018-2023)
10.4 Middle East & Africa Knowledge Base Software Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Knowledge Base Software Introduction
11.1.4 Zendesk Revenue in Knowledge Base Software Business (2018-2023)
11.1.5 Zendesk Recent Development
11.2 Atlassian
11.2.1 Atlassian Company Detail
11.2.2 Atlassian Business Overview
11.2.3 Atlassian Knowledge Base Software Introduction
11.2.4 Atlassian Revenue in Knowledge Base Software Business (2018-2023)
11.2.5 Atlassian Recent Development
11.3 Guru
11.3.1 Guru Company Detail
11.3.2 Guru Business Overview
11.3.3 Guru Knowledge Base Software Introduction
11.3.4 Guru Revenue in Knowledge Base Software Business (2018-2023)
11.3.5 Guru Recent Development
11.4 Wix Answers
11.4.1 Wix Answers Company Detail
11.4.2 Wix Answers Business Overview
11.4.3 Wix Answers Knowledge Base Software Introduction
11.4.4 Wix Answers Revenue in Knowledge Base Software Business (2018-2023)
11.4.5 Wix Answers Recent Development
11.5 Bloomfire
11.5.1 Bloomfire Company Detail
11.5.2 Bloomfire Business Overview
11.5.3 Bloomfire Knowledge Base Software Introduction
11.5.4 Bloomfire Revenue in Knowledge Base Software Business (2018-2023)
11.5.5 Bloomfire Recent Development
11.6 Document360
11.6.1 Document360 Company Detail
11.6.2 Document360 Business Overview
11.6.3 Document360 Knowledge Base Software Introduction
11.6.4 Document360 Revenue in Knowledge Base Software Business (2018-2023)
11.6.5 Document360 Recent Development
11.7 Helpcrunch
11.7.1 Helpcrunch Company Detail
11.7.2 Helpcrunch Business Overview
11.7.3 Helpcrunch Knowledge Base Software Introduction
11.7.4 Helpcrunch Revenue in Knowledge Base Software Business (2018-2023)
11.7.5 Helpcrunch Recent Development
11.8 Helpjuice
11.8.1 Helpjuice Company Detail
11.8.2 Helpjuice Business Overview
11.8.3 Helpjuice Knowledge Base Software Introduction
11.8.4 Helpjuice Revenue in Knowledge Base Software Business (2018-2023)
11.8.5 Helpjuice Recent Development
11.9 Hubspot Service Hub
11.9.1 Hubspot Service Hub Company Detail
11.9.2 Hubspot Service Hub Business Overview
11.9.3 Hubspot Service Hub Knowledge Base Software Introduction
11.9.4 Hubspot Service Hub Revenue in Knowledge Base Software Business (2018-2023)
11.9.5 Hubspot Service Hub Recent Development
11.10 Slite
11.10.1 Slite Company Detail
11.10.2 Slite Business Overview
11.10.3 Slite Knowledge Base Software Introduction
11.10.4 Slite Revenue in Knowledge Base Software Business (2018-2023)
11.10.5 Slite Recent Development
11.11 ServiceNow
11.11.1 ServiceNow Company Detail
11.11.2 ServiceNow Business Overview
11.11.3 ServiceNow Knowledge Base Software Introduction
11.11.4 ServiceNow Revenue in Knowledge Base Software Business (2018-2023)
11.11.5 ServiceNow Recent Development
11.12 ProProfs Knowledge Base
11.12.1 ProProfs Knowledge Base Company Detail
11.12.2 ProProfs Knowledge Base Business Overview
11.12.3 ProProfs Knowledge Base Knowledge Base Software Introduction
11.12.4 ProProfs Knowledge Base Revenue in Knowledge Base Software Business (2018-2023)
11.12.5 ProProfs Knowledge Base Recent Development
11.13 Intellum Platform
11.13.1 Intellum Platform Company Detail
11.13.2 Intellum Platform Business Overview
11.13.3 Intellum Platform Knowledge Base Software Introduction
11.13.4 Intellum Platform Revenue in Knowledge Base Software Business (2018-2023)
11.13.5 Intellum Platform Recent Development
11.14 Notion
11.14.1 Notion Company Detail
11.14.2 Notion Business Overview
11.14.3 Notion Knowledge Base Software Introduction
11.14.4 Notion Revenue in Knowledge Base Software Business (2018-2023)
11.14.5 Notion Recent Development
11.15 Whatfix
11.15.1 Whatfix Company Detail
11.15.2 Whatfix Business Overview
11.15.3 Whatfix Knowledge Base Software Introduction
11.15.4 Whatfix Revenue in Knowledge Base Software Business (2018-2023)
11.15.5 Whatfix Recent Development
11.16 inSided
11.16.1 inSided Company Detail
11.16.2 inSided Business Overview
11.16.3 inSided Knowledge Base Software Introduction
11.16.4 inSided Revenue in Knowledge Base Software Business (2018-2023)
11.16.5 inSided Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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