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Global Mobile CRM Market Research Report 2025

Global Mobile CRM Market Research Report 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1933688

No of Pages : 89

Synopsis

A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.

The global Mobile CRM market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.

North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.

This report aims to provide a comprehensive presentation of the global market for Mobile CRM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Mobile CRM.

Report Scope

The Mobile CRM market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Mobile CRM market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Mobile CRM companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company (Partial List):

  • Salesforce.com
  • Zoho
  • IBM
  • Microsoft
  • Oracle
  • SAP SE
  • Sybase
  • Kony Solutions
  • Resco.net
  • Software AG
  • Repsly, Inc

Segment by Type

  • On-premise
  • Cloud

Segment by Application

  • BFSI
  • Government
  • Retail
  • Healthcare
  • Manufacturing
  • Other

Consumption by Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Netherlands)
  • Asia-Pacific (China, Japan, South Korea, China Taiwan, Southeast Asia, India)
  • Latin America, Middle East & Africa (Latin America, Mexico, Brazil, Turkey)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Mobile CRM companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Mobile CRM Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-premise
1.2.3 Cloud
1.3 Market by Application
1.3.1 Global Mobile CRM Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Government
1.3.4 Retail
1.3.5 Healthcare
1.3.6 Manufacturing
1.3.7 Other
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Mobile CRM Market Perspective (2019-2030)
2.2 Mobile CRM Growth Trends by Region
2.2.1 Global Mobile CRM Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Mobile CRM Historic Market Size by Region (2019-2024)
2.2.3 Mobile CRM Forecasted Market Size by Region (2025-2030)
2.3 Mobile CRM Market Dynamics
2.3.1 Mobile CRM Industry Trends
2.3.2 Mobile CRM Market Drivers
2.3.3 Mobile CRM Market Challenges
2.3.4 Mobile CRM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Mobile CRM Players by Revenue
3.1.1 Global Top Mobile CRM Players by Revenue (2019-2024)
3.1.2 Global Mobile CRM Revenue Market Share by Players (2019-2024)
3.2 Global Mobile CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Mobile CRM Revenue
3.4 Global Mobile CRM Market Concentration Ratio
3.4.1 Global Mobile CRM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Mobile CRM Revenue in 2023
3.5 Mobile CRM Key Players Head office and Area Served
3.6 Key Players Mobile CRM Product Solution and Service
3.7 Date of Enter into Mobile CRM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Mobile CRM Breakdown Data by Type
4.1 Global Mobile CRM Historic Market Size by Type (2019-2024)
4.2 Global Mobile CRM Forecasted Market Size by Type (2025-2030)
5 Mobile CRM Breakdown Data by Application
5.1 Global Mobile CRM Historic Market Size by Application (2019-2024)
5.2 Global Mobile CRM Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Mobile CRM Market Size (2019-2030)
6.2 North America Mobile CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Mobile CRM Market Size by Country (2019-2024)
6.4 North America Mobile CRM Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Mobile CRM Market Size (2019-2030)
7.2 Europe Mobile CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Mobile CRM Market Size by Country (2019-2024)
7.4 Europe Mobile CRM Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Mobile CRM Market Size (2019-2030)
8.2 Asia-Pacific Mobile CRM Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Mobile CRM Market Size by Region (2019-2024)
8.4 Asia-Pacific Mobile CRM Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Mobile CRM Market Size (2019-2030)
9.2 Latin America Mobile CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Mobile CRM Market Size by Country (2019-2024)
9.4 Latin America Mobile CRM Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Mobile CRM Market Size (2019-2030)
10.2 Middle East & Africa Mobile CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Mobile CRM Market Size by Country (2019-2024)
10.4 Middle East & Africa Mobile CRM Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce.com
11.1.1 Salesforce.com Company Detail
11.1.2 Salesforce.com Business Overview
11.1.3 Salesforce.com Mobile CRM Introduction
11.1.4 Salesforce.com Revenue in Mobile CRM Business (2019-2024)
11.1.5 Salesforce.com Recent Development
11.2 Zoho
11.2.1 Zoho Company Detail
11.2.2 Zoho Business Overview
11.2.3 Zoho Mobile CRM Introduction
11.2.4 Zoho Revenue in Mobile CRM Business (2019-2024)
11.2.5 Zoho Recent Development
11.3 IBM
11.3.1 IBM Company Detail
11.3.2 IBM Business Overview
11.3.3 IBM Mobile CRM Introduction
11.3.4 IBM Revenue in Mobile CRM Business (2019-2024)
11.3.5 IBM Recent Development
11.4 Microsoft
11.4.1 Microsoft Company Detail
11.4.2 Microsoft Business Overview
11.4.3 Microsoft Mobile CRM Introduction
11.4.4 Microsoft Revenue in Mobile CRM Business (2019-2024)
11.4.5 Microsoft Recent Development
11.5 Oracle
11.5.1 Oracle Company Detail
11.5.2 Oracle Business Overview
11.5.3 Oracle Mobile CRM Introduction
11.5.4 Oracle Revenue in Mobile CRM Business (2019-2024)
11.5.5 Oracle Recent Development
11.6 SAP SE
11.6.1 SAP SE Company Detail
11.6.2 SAP SE Business Overview
11.6.3 SAP SE Mobile CRM Introduction
11.6.4 SAP SE Revenue in Mobile CRM Business (2019-2024)
11.6.5 SAP SE Recent Development
11.7 Sybase
11.7.1 Sybase Company Detail
11.7.2 Sybase Business Overview
11.7.3 Sybase Mobile CRM Introduction
11.7.4 Sybase Revenue in Mobile CRM Business (2019-2024)
11.7.5 Sybase Recent Development
11.8 Kony Solutions
11.8.1 Kony Solutions Company Detail
11.8.2 Kony Solutions Business Overview
11.8.3 Kony Solutions Mobile CRM Introduction
11.8.4 Kony Solutions Revenue in Mobile CRM Business (2019-2024)
11.8.5 Kony Solutions Recent Development
11.9 Resco.net
11.9.1 Resco.net Company Detail
11.9.2 Resco.net Business Overview
11.9.3 Resco.net Mobile CRM Introduction
11.9.4 Resco.net Revenue in Mobile CRM Business (2019-2024)
11.9.5 Resco.net Recent Development
11.10 Software AG
11.10.1 Software AG Company Detail
11.10.2 Software AG Business Overview
11.10.3 Software AG Mobile CRM Introduction
11.10.4 Software AG Revenue in Mobile CRM Business (2019-2024)
11.10.5 Software AG Recent Development
11.11 Repsly, Inc
11.11.1 Repsly, Inc Company Detail
11.11.2 Repsly, Inc Business Overview
11.11.3 Repsly, Inc Mobile CRM Introduction
11.11.4 Repsly, Inc Revenue in Mobile CRM Business (2019-2024)
11.11.5 Repsly, Inc Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables

List of Tables
Table 1. Global Mobile CRM Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of On-premise
Table 3. Key Players of Cloud
Table 4. Global Mobile CRM Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global Mobile CRM Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global Mobile CRM Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global Mobile CRM Market Share by Region (2019-2024)
Table 8. Global Mobile CRM Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global Mobile CRM Market Share by Region (2025-2030)
Table 10. Mobile CRM Market Trends
Table 11. Mobile CRM Market Drivers
Table 12. Mobile CRM Market Challenges
Table 13. Mobile CRM Market Restraints
Table 14. Global Mobile CRM Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global Mobile CRM Market Share by Players (2019-2024)
Table 16. Global Top Mobile CRM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Mobile CRM as of 2023)
Table 17. Ranking of Global Top Mobile CRM Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by Mobile CRM Revenue (CR5 and HHI) & (2019-2024)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Mobile CRM Product Solution and Service
Table 21. Date of Enter into Mobile CRM Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Mobile CRM Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global Mobile CRM Revenue Market Share by Type (2019-2024)
Table 25. Global Mobile CRM Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global Mobile CRM Revenue Market Share by Type (2025-2030)
Table 27. Global Mobile CRM Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global Mobile CRM Revenue Market Share by Application (2019-2024)
Table 29. Global Mobile CRM Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global Mobile CRM Revenue Market Share by Application (2025-2030)
Table 31. North America Mobile CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America Mobile CRM Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America Mobile CRM Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe Mobile CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe Mobile CRM Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe Mobile CRM Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific Mobile CRM Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific Mobile CRM Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific Mobile CRM Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America Mobile CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America Mobile CRM Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America Mobile CRM Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa Mobile CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa Mobile CRM Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa Mobile CRM Market Size by Country (2025-2030) & (US$ Million)
Table 46. Salesforce.com Company Detail
Table 47. Salesforce.com Business Overview
Table 48. Salesforce.com Mobile CRM Product
Table 49. Salesforce.com Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 50. Salesforce.com Recent Development
Table 51. Zoho Company Detail
Table 52. Zoho Business Overview
Table 53. Zoho Mobile CRM Product
Table 54. Zoho Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 55. Zoho Recent Development
Table 56. IBM Company Detail
Table 57. IBM Business Overview
Table 58. IBM Mobile CRM Product
Table 59. IBM Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 60. IBM Recent Development
Table 61. Microsoft Company Detail
Table 62. Microsoft Business Overview
Table 63. Microsoft Mobile CRM Product
Table 64. Microsoft Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 65. Microsoft Recent Development
Table 66. Oracle Company Detail
Table 67. Oracle Business Overview
Table 68. Oracle Mobile CRM Product
Table 69. Oracle Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 70. Oracle Recent Development
Table 71. SAP SE Company Detail
Table 72. SAP SE Business Overview
Table 73. SAP SE Mobile CRM Product
Table 74. SAP SE Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 75. SAP SE Recent Development
Table 76. Sybase Company Detail
Table 77. Sybase Business Overview
Table 78. Sybase Mobile CRM Product
Table 79. Sybase Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 80. Sybase Recent Development
Table 81. Kony Solutions Company Detail
Table 82. Kony Solutions Business Overview
Table 83. Kony Solutions Mobile CRM Product
Table 84. Kony Solutions Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 85. Kony Solutions Recent Development
Table 86. Resco.net Company Detail
Table 87. Resco.net Business Overview
Table 88. Resco.net Mobile CRM Product
Table 89. Resco.net Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 90. Resco.net Recent Development
Table 91. Software AG Company Detail
Table 92. Software AG Business Overview
Table 93. Software AG Mobile CRM Product
Table 94. Software AG Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 95. Software AG Recent Development
Table 96. Repsly, Inc Company Detail
Table 97. Repsly, Inc Business Overview
Table 98. Repsly, Inc Mobile CRM Product
Table 99. Repsly, Inc Revenue in Mobile CRM Business (2019-2024) & (US$ Million)
Table 100. Repsly, Inc Recent Development
Table 101. Research Programs/Design for This Report
Table 102. Key Data Information from Secondary Sources
Table 103. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Mobile CRM Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global Mobile CRM Market Share by Type: 2023 VS 2030
Figure 3. On-premise Features
Figure 4. Cloud Features
Figure 5. Global Mobile CRM Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 6. Global Mobile CRM Market Share by Application: 2023 VS 2030
Figure 7. BFSI Case Studies
Figure 8. Government Case Studies
Figure 9. Retail Case Studies
Figure 10. Healthcare Case Studies
Figure 11. Manufacturing Case Studies
Figure 12. Other Case Studies
Figure 13. Mobile CRM Report Years Considered
Figure 14. Global Mobile CRM Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 15. Global Mobile CRM Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 16. Global Mobile CRM Market Share by Region: 2023 VS 2030
Figure 17. Global Mobile CRM Market Share by Players in 2023
Figure 18. Global Top Mobile CRM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Mobile CRM as of 2023)
Figure 19. The Top 10 and 5 Players Market Share by Mobile CRM Revenue in 2023
Figure 20. North America Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 21. North America Mobile CRM Market Share by Country (2019-2030)
Figure 22. United States Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 23. Canada Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Europe Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Europe Mobile CRM Market Share by Country (2019-2030)
Figure 26. Germany Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 27. France Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. U.K. Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. Italy Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Russia Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Nordic Countries Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Asia-Pacific Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Asia-Pacific Mobile CRM Market Share by Region (2019-2030)
Figure 34. China Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 35. Japan Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. South Korea Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. Southeast Asia Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. India Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. Australia Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Latin America Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Latin America Mobile CRM Market Share by Country (2019-2030)
Figure 42. Mexico Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 43. Brazil Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Middle East & Africa Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. Middle East & Africa Mobile CRM Market Share by Country (2019-2030)
Figure 46. Turkey Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 47. Saudi Arabia Mobile CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. Salesforce.com Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 49. Zoho Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 50. IBM Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 51. Microsoft Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 52. Oracle Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 53. SAP SE Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 54. Sybase Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 55. Kony Solutions Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 56. Resco.net Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 57. Software AG Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 58. Repsly, Inc Revenue Growth Rate in Mobile CRM Business (2019-2024)
Figure 59. Bottom-up and Top-down Approaches for This Report
Figure 60. Data Triangulation
Figure 61. Key Executives Interviewed

Published By : QY Research

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