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Global Order Taking Call Centre Service Market Research Report 2025
Synopsis
Order Taking Call Center Service refers to a telephone call center service designed to provide order processing services to customers. Usually, this service is provided by a dedicated team or company, who receive orders from customers through phone calls, emails, text messages, etc., record the order information in the system, and then process and confirm the order.
Global Order Taking Call Centre Service market is projected to reach US$ million in 2029, increasing from US$ million in 2022, with the CAGR of % during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Order Taking Call Centre Service market research.
Key companies engaged in the Order Taking Call Centre Service industry include Answer4u, MAP Communications, Go4customer, CallCare, OnBrand24, Infosearch, Call2Customer, Digital Minds BPO and Connect, etc. Among those companies, the top 3 players guaranteed % supply worldwide in 2022.
When refers to consumption region, % value of Order Taking Call Centre Service were sold to North America, Europe and Asia Pacific in 2022. Moreover, China, plays a key role in the whole Order Taking Call Centre Service market and estimated to attract more attentions from industry insiders and investors.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Order Taking Call Centre Service market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Answer4u
MAP Communications
Go4customer
CallCare
OnBrand24
Infosearch
Call2Customer
Digital Minds BPO
Connect
CMS
3C Contact Services
Contact Communications
Contact One
AnswerNet
Go Answer
TeleDirect
Five Star Call Centers
Signius Communications
Specialty Answering Service (SAS)
XACT
Segment by Type
Domestic Service
Overseas Service
Segment by Application
Large Enterprise
SME
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Order Taking Call Centre Service report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies' Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source
Order Taking Call Center Service refers to a telephone call center service designed to provide order processing services to customers. Usually, this service is provided by a dedicated team or company, who receive orders from customers through phone calls, emails, text messages, etc., record the order information in the system, and then process and confirm the order.
Global Order Taking Call Centre Service market is projected to reach US$ million in 2029, increasing from US$ million in 2022, with the CAGR of % during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Order Taking Call Centre Service market research.
Key companies engaged in the Order Taking Call Centre Service industry include Answer4u, MAP Communications, Go4customer, CallCare, OnBrand24, Infosearch, Call2Customer, Digital Minds BPO and Connect, etc. Among those companies, the top 3 players guaranteed % supply worldwide in 2022.
When refers to consumption region, % value of Order Taking Call Centre Service were sold to North America, Europe and Asia Pacific in 2022. Moreover, China, plays a key role in the whole Order Taking Call Centre Service market and estimated to attract more attentions from industry insiders and investors.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Order Taking Call Centre Service market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Answer4u
MAP Communications
Go4customer
CallCare
OnBrand24
Infosearch
Call2Customer
Digital Minds BPO
Connect
CMS
3C Contact Services
Contact Communications
Contact One
AnswerNet
Go Answer
TeleDirect
Five Star Call Centers
Signius Communications
Specialty Answering Service (SAS)
XACT
Segment by Type
Domestic Service
Overseas Service
Segment by Application
Large Enterprise
SME
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Order Taking Call Centre Service report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies' Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Order Taking Call Centre Service Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Domestic Service
1.2.3 Overseas Service
1.3 Market by Application
1.3.1 Global Order Taking Call Centre Service Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Large Enterprise
1.3.3 SME
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Order Taking Call Centre Service Market Perspective (2018-2029)
2.2 Order Taking Call Centre Service Growth Trends by Region
2.2.1 Global Order Taking Call Centre Service Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Order Taking Call Centre Service Historic Market Size by Region (2018-2023)
2.2.3 Order Taking Call Centre Service Forecasted Market Size by Region (2024-2029)
2.3 Order Taking Call Centre Service Market Dynamics
2.3.1 Order Taking Call Centre Service Industry Trends
2.3.2 Order Taking Call Centre Service Market Drivers
2.3.3 Order Taking Call Centre Service Market Challenges
2.3.4 Order Taking Call Centre Service Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Order Taking Call Centre Service Players by Revenue
3.1.1 Global Top Order Taking Call Centre Service Players by Revenue (2018-2023)
3.1.2 Global Order Taking Call Centre Service Revenue Market Share by Players (2018-2023)
3.2 Global Order Taking Call Centre Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Order Taking Call Centre Service Revenue
3.4 Global Order Taking Call Centre Service Market Concentration Ratio
3.4.1 Global Order Taking Call Centre Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Order Taking Call Centre Service Revenue in 2022
3.5 Order Taking Call Centre Service Key Players Head office and Area Served
3.6 Key Players Order Taking Call Centre Service Product Solution and Service
3.7 Date of Enter into Order Taking Call Centre Service Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Order Taking Call Centre Service Breakdown Data by Type
4.1 Global Order Taking Call Centre Service Historic Market Size by Type (2018-2023)
4.2 Global Order Taking Call Centre Service Forecasted Market Size by Type (2024-2029)
5 Order Taking Call Centre Service Breakdown Data by Application
5.1 Global Order Taking Call Centre Service Historic Market Size by Application (2018-2023)
5.2 Global Order Taking Call Centre Service Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Order Taking Call Centre Service Market Size (2018-2029)
6.2 North America Order Taking Call Centre Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Order Taking Call Centre Service Market Size by Country (2018-2023)
6.4 North America Order Taking Call Centre Service Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Order Taking Call Centre Service Market Size (2018-2029)
7.2 Europe Order Taking Call Centre Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Order Taking Call Centre Service Market Size by Country (2018-2023)
7.4 Europe Order Taking Call Centre Service Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Order Taking Call Centre Service Market Size (2018-2029)
8.2 Asia-Pacific Order Taking Call Centre Service Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Order Taking Call Centre Service Market Size by Region (2018-2023)
8.4 Asia-Pacific Order Taking Call Centre Service Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Order Taking Call Centre Service Market Size (2018-2029)
9.2 Latin America Order Taking Call Centre Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Order Taking Call Centre Service Market Size by Country (2018-2023)
9.4 Latin America Order Taking Call Centre Service Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Order Taking Call Centre Service Market Size (2018-2029)
10.2 Middle East & Africa Order Taking Call Centre Service Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Order Taking Call Centre Service Market Size by Country (2018-2023)
10.4 Middle East & Africa Order Taking Call Centre Service Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Answer4u
11.1.1 Answer4u Company Detail
11.1.2 Answer4u Business Overview
11.1.3 Answer4u Order Taking Call Centre Service Introduction
11.1.4 Answer4u Revenue in Order Taking Call Centre Service Business (2018-2023)
11.1.5 Answer4u Recent Development
11.2 MAP Communications
11.2.1 MAP Communications Company Detail
11.2.2 MAP Communications Business Overview
11.2.3 MAP Communications Order Taking Call Centre Service Introduction
11.2.4 MAP Communications Revenue in Order Taking Call Centre Service Business (2018-2023)
11.2.5 MAP Communications Recent Development
11.3 Go4customer
11.3.1 Go4customer Company Detail
11.3.2 Go4customer Business Overview
11.3.3 Go4customer Order Taking Call Centre Service Introduction
11.3.4 Go4customer Revenue in Order Taking Call Centre Service Business (2018-2023)
11.3.5 Go4customer Recent Development
11.4 CallCare
11.4.1 CallCare Company Detail
11.4.2 CallCare Business Overview
11.4.3 CallCare Order Taking Call Centre Service Introduction
11.4.4 CallCare Revenue in Order Taking Call Centre Service Business (2018-2023)
11.4.5 CallCare Recent Development
11.5 OnBrand24
11.5.1 OnBrand24 Company Detail
11.5.2 OnBrand24 Business Overview
11.5.3 OnBrand24 Order Taking Call Centre Service Introduction
11.5.4 OnBrand24 Revenue in Order Taking Call Centre Service Business (2018-2023)
11.5.5 OnBrand24 Recent Development
11.6 Infosearch
11.6.1 Infosearch Company Detail
11.6.2 Infosearch Business Overview
11.6.3 Infosearch Order Taking Call Centre Service Introduction
11.6.4 Infosearch Revenue in Order Taking Call Centre Service Business (2018-2023)
11.6.5 Infosearch Recent Development
11.7 Call2Customer
11.7.1 Call2Customer Company Detail
11.7.2 Call2Customer Business Overview
11.7.3 Call2Customer Order Taking Call Centre Service Introduction
11.7.4 Call2Customer Revenue in Order Taking Call Centre Service Business (2018-2023)
11.7.5 Call2Customer Recent Development
11.8 Digital Minds BPO
11.8.1 Digital Minds BPO Company Detail
11.8.2 Digital Minds BPO Business Overview
11.8.3 Digital Minds BPO Order Taking Call Centre Service Introduction
11.8.4 Digital Minds BPO Revenue in Order Taking Call Centre Service Business (2018-2023)
11.8.5 Digital Minds BPO Recent Development
11.9 Connect
11.9.1 Connect Company Detail
11.9.2 Connect Business Overview
11.9.3 Connect Order Taking Call Centre Service Introduction
11.9.4 Connect Revenue in Order Taking Call Centre Service Business (2018-2023)
11.9.5 Connect Recent Development
11.10 CMS
11.10.1 CMS Company Detail
11.10.2 CMS Business Overview
11.10.3 CMS Order Taking Call Centre Service Introduction
11.10.4 CMS Revenue in Order Taking Call Centre Service Business (2018-2023)
11.10.5 CMS Recent Development
11.11 3C Contact Services
11.11.1 3C Contact Services Company Detail
11.11.2 3C Contact Services Business Overview
11.11.3 3C Contact Services Order Taking Call Centre Service Introduction
11.11.4 3C Contact Services Revenue in Order Taking Call Centre Service Business (2018-2023)
11.11.5 3C Contact Services Recent Development
11.12 Contact Communications
11.12.1 Contact Communications Company Detail
11.12.2 Contact Communications Business Overview
11.12.3 Contact Communications Order Taking Call Centre Service Introduction
11.12.4 Contact Communications Revenue in Order Taking Call Centre Service Business (2018-2023)
11.12.5 Contact Communications Recent Development
11.13 Contact One
11.13.1 Contact One Company Detail
11.13.2 Contact One Business Overview
11.13.3 Contact One Order Taking Call Centre Service Introduction
11.13.4 Contact One Revenue in Order Taking Call Centre Service Business (2018-2023)
11.13.5 Contact One Recent Development
11.14 AnswerNet
11.14.1 AnswerNet Company Detail
11.14.2 AnswerNet Business Overview
11.14.3 AnswerNet Order Taking Call Centre Service Introduction
11.14.4 AnswerNet Revenue in Order Taking Call Centre Service Business (2018-2023)
11.14.5 AnswerNet Recent Development
11.15 Go Answer
11.15.1 Go Answer Company Detail
11.15.2 Go Answer Business Overview
11.15.3 Go Answer Order Taking Call Centre Service Introduction
11.15.4 Go Answer Revenue in Order Taking Call Centre Service Business (2018-2023)
11.15.5 Go Answer Recent Development
11.16 TeleDirect
11.16.1 TeleDirect Company Detail
11.16.2 TeleDirect Business Overview
11.16.3 TeleDirect Order Taking Call Centre Service Introduction
11.16.4 TeleDirect Revenue in Order Taking Call Centre Service Business (2018-2023)
11.16.5 TeleDirect Recent Development
11.17 Five Star Call Centers
11.17.1 Five Star Call Centers Company Detail
11.17.2 Five Star Call Centers Business Overview
11.17.3 Five Star Call Centers Order Taking Call Centre Service Introduction
11.17.4 Five Star Call Centers Revenue in Order Taking Call Centre Service Business (2018-2023)
11.17.5 Five Star Call Centers Recent Development
11.18 Signius Communications
11.18.1 Signius Communications Company Detail
11.18.2 Signius Communications Business Overview
11.18.3 Signius Communications Order Taking Call Centre Service Introduction
11.18.4 Signius Communications Revenue in Order Taking Call Centre Service Business (2018-2023)
11.18.5 Signius Communications Recent Development
11.19 Specialty Answering Service (SAS)
11.19.1 Specialty Answering Service (SAS) Company Detail
11.19.2 Specialty Answering Service (SAS) Business Overview
11.19.3 Specialty Answering Service (SAS) Order Taking Call Centre Service Introduction
11.19.4 Specialty Answering Service (SAS) Revenue in Order Taking Call Centre Service Business (2018-2023)
11.19.5 Specialty Answering Service (SAS) Recent Development
11.20 XACT
11.20.1 XACT Company Detail
11.20.2 XACT Business Overview
11.20.3 XACT Order Taking Call Centre Service Introduction
11.20.4 XACT Revenue in Order Taking Call Centre Service Business (2018-2023)
11.20.5 XACT Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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