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Global Virtual Customer Assistants Software Market Research Report 2025
Synopsis
A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition
The global Virtual Customer Assistants Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Virtual Customer Assistants Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Virtual Customer Assistants Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Virtual Customer Assistants Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Virtual Customer Assistants Software include EGain, Interactions, Creative Virtual, Artificial Solutions, SmartAction, Nuance, Go Moment, IPsoft and Botfuel, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Virtual Customer Assistants Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Virtual Customer Assistants Software.
Report Scope
The Virtual Customer Assistants Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Virtual Customer Assistants Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Virtual Customer Assistants Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
EGain
Interactions
Creative Virtual
Artificial Solutions
SmartAction
Nuance
Go Moment
IPsoft
Botfuel
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Virtual Customer Assistants Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition
The global Virtual Customer Assistants Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Virtual Customer Assistants Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Virtual Customer Assistants Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Virtual Customer Assistants Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Virtual Customer Assistants Software include EGain, Interactions, Creative Virtual, Artificial Solutions, SmartAction, Nuance, Go Moment, IPsoft and Botfuel, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Virtual Customer Assistants Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Virtual Customer Assistants Software.
Report Scope
The Virtual Customer Assistants Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Virtual Customer Assistants Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Virtual Customer Assistants Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
EGain
Interactions
Creative Virtual
Artificial Solutions
SmartAction
Nuance
Go Moment
IPsoft
Botfuel
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Virtual Customer Assistants Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Virtual Customer Assistants Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Virtual Customer Assistants Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Virtual Customer Assistants Software Market Perspective (2019-2030)
2.2 Virtual Customer Assistants Software Growth Trends by Region
2.2.1 Global Virtual Customer Assistants Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Virtual Customer Assistants Software Historic Market Size by Region (2019-2024)
2.2.3 Virtual Customer Assistants Software Forecasted Market Size by Region (2025-2030)
2.3 Virtual Customer Assistants Software Market Dynamics
2.3.1 Virtual Customer Assistants Software Industry Trends
2.3.2 Virtual Customer Assistants Software Market Drivers
2.3.3 Virtual Customer Assistants Software Market Challenges
2.3.4 Virtual Customer Assistants Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Virtual Customer Assistants Software Players by Revenue
3.1.1 Global Top Virtual Customer Assistants Software Players by Revenue (2019-2024)
3.1.2 Global Virtual Customer Assistants Software Revenue Market Share by Players (2019-2024)
3.2 Global Virtual Customer Assistants Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Virtual Customer Assistants Software Revenue
3.4 Global Virtual Customer Assistants Software Market Concentration Ratio
3.4.1 Global Virtual Customer Assistants Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Virtual Customer Assistants Software Revenue in 2023
3.5 Virtual Customer Assistants Software Key Players Head office and Area Served
3.6 Key Players Virtual Customer Assistants Software Product Solution and Service
3.7 Date of Enter into Virtual Customer Assistants Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Virtual Customer Assistants Software Breakdown Data by Type
4.1 Global Virtual Customer Assistants Software Historic Market Size by Type (2019-2024)
4.2 Global Virtual Customer Assistants Software Forecasted Market Size by Type (2025-2030)
5 Virtual Customer Assistants Software Breakdown Data by Application
5.1 Global Virtual Customer Assistants Software Historic Market Size by Application (2019-2024)
5.2 Global Virtual Customer Assistants Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Virtual Customer Assistants Software Market Size (2019-2030)
6.2 North America Virtual Customer Assistants Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Virtual Customer Assistants Software Market Size by Country (2019-2024)
6.4 North America Virtual Customer Assistants Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Virtual Customer Assistants Software Market Size (2019-2030)
7.2 Europe Virtual Customer Assistants Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Virtual Customer Assistants Software Market Size by Country (2019-2024)
7.4 Europe Virtual Customer Assistants Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Virtual Customer Assistants Software Market Size (2019-2030)
8.2 Asia-Pacific Virtual Customer Assistants Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Virtual Customer Assistants Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Virtual Customer Assistants Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Virtual Customer Assistants Software Market Size (2019-2030)
9.2 Latin America Virtual Customer Assistants Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Virtual Customer Assistants Software Market Size by Country (2019-2024)
9.4 Latin America Virtual Customer Assistants Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Virtual Customer Assistants Software Market Size (2019-2030)
10.2 Middle East & Africa Virtual Customer Assistants Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Virtual Customer Assistants Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Virtual Customer Assistants Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 EGain
11.1.1 EGain Company Detail
11.1.2 EGain Business Overview
11.1.3 EGain Virtual Customer Assistants Software Introduction
11.1.4 EGain Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.1.5 EGain Recent Development
11.2 Interactions
11.2.1 Interactions Company Detail
11.2.2 Interactions Business Overview
11.2.3 Interactions Virtual Customer Assistants Software Introduction
11.2.4 Interactions Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.2.5 Interactions Recent Development
11.3 Creative Virtual
11.3.1 Creative Virtual Company Detail
11.3.2 Creative Virtual Business Overview
11.3.3 Creative Virtual Virtual Customer Assistants Software Introduction
11.3.4 Creative Virtual Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.3.5 Creative Virtual Recent Development
11.4 Artificial Solutions
11.4.1 Artificial Solutions Company Detail
11.4.2 Artificial Solutions Business Overview
11.4.3 Artificial Solutions Virtual Customer Assistants Software Introduction
11.4.4 Artificial Solutions Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.4.5 Artificial Solutions Recent Development
11.5 SmartAction
11.5.1 SmartAction Company Detail
11.5.2 SmartAction Business Overview
11.5.3 SmartAction Virtual Customer Assistants Software Introduction
11.5.4 SmartAction Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.5.5 SmartAction Recent Development
11.6 Nuance
11.6.1 Nuance Company Detail
11.6.2 Nuance Business Overview
11.6.3 Nuance Virtual Customer Assistants Software Introduction
11.6.4 Nuance Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.6.5 Nuance Recent Development
11.7 Go Moment
11.7.1 Go Moment Company Detail
11.7.2 Go Moment Business Overview
11.7.3 Go Moment Virtual Customer Assistants Software Introduction
11.7.4 Go Moment Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.7.5 Go Moment Recent Development
11.8 IPsoft
11.8.1 IPsoft Company Detail
11.8.2 IPsoft Business Overview
11.8.3 IPsoft Virtual Customer Assistants Software Introduction
11.8.4 IPsoft Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.8.5 IPsoft Recent Development
11.9 Botfuel
11.9.1 Botfuel Company Detail
11.9.2 Botfuel Business Overview
11.9.3 Botfuel Virtual Customer Assistants Software Introduction
11.9.4 Botfuel Revenue in Virtual Customer Assistants Software Business (2019-2024)
11.9.5 Botfuel Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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