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Healthcare CRM and Contact Centre Systems-Global Market Insights and Sales Trends 2025
Synopsis
Healthcare CRM, also known as Healthcare Relationship Management, is a broadly used term for a Customer relationship management system, or CRM, used inhealthcare. A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated real-time contact management system.
The global Healthcare CRM and Contact Centre Systems market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Healthcare CRM and Contact Centre Systems in various end use industries. The expanding demands from the Hospital and Clinic, are propelling Healthcare CRM and Contact Centre Systems market. Contact with Original Organisation, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Contact with Referring Organisation segment is estimated at % CAGR for the next seven-year period.
The global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Healthcare CRM and Contact Centre Systems, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Healthcare CRM and Contact Centre Systems market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Healthcare CRM and Contact Centre Systems market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Healthcare CRM and Contact Centre Systems sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Healthcare CRM and Contact Centre Systems covered in this report include Oracle, Salesforce, Pipedrive, Samanage, TeamSupport, HubSpot, Evariant, tuOtempO and Five9 Cloud Contact Center, etc.
The global Healthcare CRM and Contact Centre Systems market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle
Salesforce
Pipedrive
Samanage
TeamSupport
HubSpot
Evariant
tuOtempO
Five9 Cloud Contact Center
Freshdesk
Healthgrades
MarketWare Systems
Global Healthcare CRM and Contact Centre Systems market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Healthcare CRM and Contact Centre Systems market, Segment by Type:
Contact with Original Organisation
Contact with Referring Organisation
Global Healthcare CRM and Contact Centre Systems market, by Application
Hospital
Clinic
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Healthcare CRM and Contact Centre Systems companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Healthcare CRM, also known as Healthcare Relationship Management, is a broadly used term for a Customer relationship management system, or CRM, used inhealthcare. A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated real-time contact management system.
The global Healthcare CRM and Contact Centre Systems market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Healthcare CRM and Contact Centre Systems in various end use industries. The expanding demands from the Hospital and Clinic, are propelling Healthcare CRM and Contact Centre Systems market. Contact with Original Organisation, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Contact with Referring Organisation segment is estimated at % CAGR for the next seven-year period.
The global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Healthcare CRM and Contact Centre Systems, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Healthcare CRM and Contact Centre Systems market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Healthcare CRM and Contact Centre Systems market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Healthcare CRM and Contact Centre Systems sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Healthcare CRM and Contact Centre Systems covered in this report include Oracle, Salesforce, Pipedrive, Samanage, TeamSupport, HubSpot, Evariant, tuOtempO and Five9 Cloud Contact Center, etc.
The global Healthcare CRM and Contact Centre Systems market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle
Salesforce
Pipedrive
Samanage
TeamSupport
HubSpot
Evariant
tuOtempO
Five9 Cloud Contact Center
Freshdesk
Healthgrades
MarketWare Systems
Global Healthcare CRM and Contact Centre Systems market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Healthcare CRM and Contact Centre Systems market, Segment by Type:
Contact with Original Organisation
Contact with Referring Organisation
Global Healthcare CRM and Contact Centre Systems market, by Application
Hospital
Clinic
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Healthcare CRM and Contact Centre Systems companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Healthcare CRM and Contact Centre Systems
1.1 Healthcare CRM and Contact Centre Systems Market Overview
1.1.1 Healthcare CRM and Contact Centre Systems Product Scope
1.1.2 Healthcare CRM and Contact Centre Systems Market Status and Outlook
1.2 Global Healthcare CRM and Contact Centre Systems Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Healthcare CRM and Contact Centre Systems Market Size by Region (2018-2029)
1.4 Global Healthcare CRM and Contact Centre Systems Historic Market Size by Region (2018-2023)
1.5 Global Healthcare CRM and Contact Centre Systems Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Healthcare CRM and Contact Centre Systems Market Size (2018-2029)
1.6.1 North America Healthcare CRM and Contact Centre Systems Market Size (2018-2029)
1.6.2 Europe Healthcare CRM and Contact Centre Systems Market Size (2018-2029)
1.6.3 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Size (2018-2029)
1.6.4 Latin America Healthcare CRM and Contact Centre Systems Market Size (2018-2029)
1.6.5 Middle East & Africa Healthcare CRM and Contact Centre Systems Market Size (2018-2029)
2 Healthcare CRM and Contact Centre Systems Market by Type
2.1 Introduction
2.1.1 Contact with Original Organisation
2.1.2 Contact with Referring Organisation
2.2 Global Healthcare CRM and Contact Centre Systems Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Healthcare CRM and Contact Centre Systems Historic Market Size by Type (2018-2023)
2.2.2 Global Healthcare CRM and Contact Centre Systems Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Healthcare CRM and Contact Centre Systems Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Healthcare CRM and Contact Centre Systems Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Healthcare CRM and Contact Centre Systems Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Healthcare CRM and Contact Centre Systems Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Healthcare CRM and Contact Centre Systems Revenue Breakdown by Type (2018-2029)
3 Healthcare CRM and Contact Centre Systems Market Overview by Application
3.1 Introduction
3.1.1 Hospital
3.1.2 Clinic
3.2 Global Healthcare CRM and Contact Centre Systems Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Healthcare CRM and Contact Centre Systems Historic Market Size by Application (2018-2023)
3.2.2 Global Healthcare CRM and Contact Centre Systems Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Healthcare CRM and Contact Centre Systems Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Healthcare CRM and Contact Centre Systems Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Healthcare CRM and Contact Centre Systems Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Healthcare CRM and Contact Centre Systems Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Healthcare CRM and Contact Centre Systems Revenue Breakdown by Application (2018-2029)
4 Healthcare CRM and Contact Centre Systems Competition Analysis by Players
4.1 Global Healthcare CRM and Contact Centre Systems Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Healthcare CRM and Contact Centre Systems as of 2022)
4.3 Date of Key Players Enter into Healthcare CRM and Contact Centre Systems Market
4.4 Global Top Players Healthcare CRM and Contact Centre Systems Headquarters and Area Served
4.5 Key Players Healthcare CRM and Contact Centre Systems Product Solution and Service
4.6 Competitive Status
4.6.1 Healthcare CRM and Contact Centre Systems Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Oracle
5.1.1 Oracle Profile
5.1.2 Oracle Main Business
5.1.3 Oracle Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.1.4 Oracle Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.1.5 Oracle Recent Developments
5.2 Salesforce
5.2.1 Salesforce Profile
5.2.2 Salesforce Main Business
5.2.3 Salesforce Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.2.4 Salesforce Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.2.5 Salesforce Recent Developments
5.3 Pipedrive
5.3.1 Pipedrive Profile
5.3.2 Pipedrive Main Business
5.3.3 Pipedrive Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.3.4 Pipedrive Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.3.5 Samanage Recent Developments
5.4 Samanage
5.4.1 Samanage Profile
5.4.2 Samanage Main Business
5.4.3 Samanage Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.4.4 Samanage Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.4.5 Samanage Recent Developments
5.5 TeamSupport
5.5.1 TeamSupport Profile
5.5.2 TeamSupport Main Business
5.5.3 TeamSupport Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.5.4 TeamSupport Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.5.5 TeamSupport Recent Developments
5.6 HubSpot
5.6.1 HubSpot Profile
5.6.2 HubSpot Main Business
5.6.3 HubSpot Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.6.4 HubSpot Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.6.5 HubSpot Recent Developments
5.7 Evariant
5.7.1 Evariant Profile
5.7.2 Evariant Main Business
5.7.3 Evariant Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.7.4 Evariant Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.7.5 Evariant Recent Developments
5.8 tuOtempO
5.8.1 tuOtempO Profile
5.8.2 tuOtempO Main Business
5.8.3 tuOtempO Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.8.4 tuOtempO Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.8.5 tuOtempO Recent Developments
5.9 Five9 Cloud Contact Center
5.9.1 Five9 Cloud Contact Center Profile
5.9.2 Five9 Cloud Contact Center Main Business
5.9.3 Five9 Cloud Contact Center Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.9.4 Five9 Cloud Contact Center Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.9.5 Five9 Cloud Contact Center Recent Developments
5.10 Freshdesk
5.10.1 Freshdesk Profile
5.10.2 Freshdesk Main Business
5.10.3 Freshdesk Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.10.4 Freshdesk Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.10.5 Freshdesk Recent Developments
5.11 Healthgrades
5.11.1 Healthgrades Profile
5.11.2 Healthgrades Main Business
5.11.3 Healthgrades Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.11.4 Healthgrades Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.11.5 Healthgrades Recent Developments
5.12 MarketWare Systems
5.12.1 MarketWare Systems Profile
5.12.2 MarketWare Systems Main Business
5.12.3 MarketWare Systems Healthcare CRM and Contact Centre Systems Products, Services and Solutions
5.12.4 MarketWare Systems Healthcare CRM and Contact Centre Systems Revenue (US$ Million) & (2018-2023)
5.12.5 MarketWare Systems Recent Developments
6 North America
6.1 North America Healthcare CRM and Contact Centre Systems Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Healthcare CRM and Contact Centre Systems Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Healthcare CRM and Contact Centre Systems Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Healthcare CRM and Contact Centre Systems Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Healthcare CRM and Contact Centre Systems Market Dynamics
11.1 Healthcare CRM and Contact Centre Systems Industry Trends
11.2 Healthcare CRM and Contact Centre Systems Market Drivers
11.3 Healthcare CRM and Contact Centre Systems Market Challenges
11.4 Healthcare CRM and Contact Centre Systems Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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