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Help Desk Outsourcing-Global Market Insights and Sales Trends 2025
Synopsis
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
The global Help Desk Outsourcing market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Help Desk Outsourcing in various end use industries. The expanding demands from the Large Enterprises and Small and Medium Enterprises, are propelling Help Desk Outsourcing market. Outsourced Level 1 and Level 2 Support Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Outsourced Technical Helpdesk Support Services segment is estimated at % CAGR for the next seven-year period.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Help Desk Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Help Desk Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Help Desk Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Help Desk Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Help Desk Outsourcing covered in this report include CSC, HCL Technologies, HP Enterprise Services, IBM, Qcom Outsourcing and Wipro, etc.
The global Help Desk Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
Global Help Desk Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Help Desk Outsourcing market, Segment by Type:
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Global Help Desk Outsourcing market, by Application
Large Enterprises
Small and Medium Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Help Desk Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
The global Help Desk Outsourcing market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Help Desk Outsourcing in various end use industries. The expanding demands from the Large Enterprises and Small and Medium Enterprises, are propelling Help Desk Outsourcing market. Outsourced Level 1 and Level 2 Support Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Outsourced Technical Helpdesk Support Services segment is estimated at % CAGR for the next seven-year period.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Help Desk Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Help Desk Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Help Desk Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Help Desk Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Help Desk Outsourcing covered in this report include CSC, HCL Technologies, HP Enterprise Services, IBM, Qcom Outsourcing and Wipro, etc.
The global Help Desk Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
Global Help Desk Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Help Desk Outsourcing market, Segment by Type:
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Global Help Desk Outsourcing market, by Application
Large Enterprises
Small and Medium Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Help Desk Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Help Desk Outsourcing
1.1 Help Desk Outsourcing Market Overview
1.1.1 Help Desk Outsourcing Product Scope
1.1.2 Help Desk Outsourcing Market Status and Outlook
1.2 Global Help Desk Outsourcing Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Help Desk Outsourcing Market Size by Region (2018-2029)
1.4 Global Help Desk Outsourcing Historic Market Size by Region (2018-2023)
1.5 Global Help Desk Outsourcing Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Help Desk Outsourcing Market Size (2018-2029)
1.6.1 North America Help Desk Outsourcing Market Size (2018-2029)
1.6.2 Europe Help Desk Outsourcing Market Size (2018-2029)
1.6.3 Asia-Pacific Help Desk Outsourcing Market Size (2018-2029)
1.6.4 Latin America Help Desk Outsourcing Market Size (2018-2029)
1.6.5 Middle East & Africa Help Desk Outsourcing Market Size (2018-2029)
2 Help Desk Outsourcing Market by Type
2.1 Introduction
2.1.1 Outsourced Level 1 and Level 2 Support Services
2.1.2 Outsourced Technical Helpdesk Support Services
2.2 Global Help Desk Outsourcing Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Help Desk Outsourcing Historic Market Size by Type (2018-2023)
2.2.2 Global Help Desk Outsourcing Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Help Desk Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Help Desk Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Help Desk Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Help Desk Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Help Desk Outsourcing Revenue Breakdown by Type (2018-2029)
3 Help Desk Outsourcing Market Overview by Application
3.1 Introduction
3.1.1 Large Enterprises
3.1.2 Small and Medium Enterprises
3.2 Global Help Desk Outsourcing Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Help Desk Outsourcing Historic Market Size by Application (2018-2023)
3.2.2 Global Help Desk Outsourcing Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Help Desk Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Help Desk Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Help Desk Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Help Desk Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Help Desk Outsourcing Revenue Breakdown by Application (2018-2029)
4 Help Desk Outsourcing Competition Analysis by Players
4.1 Global Help Desk Outsourcing Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2022)
4.3 Date of Key Players Enter into Help Desk Outsourcing Market
4.4 Global Top Players Help Desk Outsourcing Headquarters and Area Served
4.5 Key Players Help Desk Outsourcing Product Solution and Service
4.6 Competitive Status
4.6.1 Help Desk Outsourcing Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 CSC
5.1.1 CSC Profile
5.1.2 CSC Main Business
5.1.3 CSC Help Desk Outsourcing Products, Services and Solutions
5.1.4 CSC Help Desk Outsourcing Revenue (US$ Million) & (2018-2023)
5.1.5 CSC Recent Developments
5.2 HCL Technologies
5.2.1 HCL Technologies Profile
5.2.2 HCL Technologies Main Business
5.2.3 HCL Technologies Help Desk Outsourcing Products, Services and Solutions
5.2.4 HCL Technologies Help Desk Outsourcing Revenue (US$ Million) & (2018-2023)
5.2.5 HCL Technologies Recent Developments
5.3 HP Enterprise Services
5.3.1 HP Enterprise Services Profile
5.3.2 HP Enterprise Services Main Business
5.3.3 HP Enterprise Services Help Desk Outsourcing Products, Services and Solutions
5.3.4 HP Enterprise Services Help Desk Outsourcing Revenue (US$ Million) & (2018-2023)
5.3.5 IBM Recent Developments
5.4 IBM
5.4.1 IBM Profile
5.4.2 IBM Main Business
5.4.3 IBM Help Desk Outsourcing Products, Services and Solutions
5.4.4 IBM Help Desk Outsourcing Revenue (US$ Million) & (2018-2023)
5.4.5 IBM Recent Developments
5.5 Qcom Outsourcing
5.5.1 Qcom Outsourcing Profile
5.5.2 Qcom Outsourcing Main Business
5.5.3 Qcom Outsourcing Help Desk Outsourcing Products, Services and Solutions
5.5.4 Qcom Outsourcing Help Desk Outsourcing Revenue (US$ Million) & (2018-2023)
5.5.5 Qcom Outsourcing Recent Developments
5.6 Wipro
5.6.1 Wipro Profile
5.6.2 Wipro Main Business
5.6.3 Wipro Help Desk Outsourcing Products, Services and Solutions
5.6.4 Wipro Help Desk Outsourcing Revenue (US$ Million) & (2018-2023)
5.6.5 Wipro Recent Developments
6 North America
6.1 North America Help Desk Outsourcing Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Help Desk Outsourcing Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Help Desk Outsourcing Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Help Desk Outsourcing Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Help Desk Outsourcing Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Help Desk Outsourcing Market Dynamics
11.1 Help Desk Outsourcing Industry Trends
11.2 Help Desk Outsourcing Market Drivers
11.3 Help Desk Outsourcing Market Challenges
11.4 Help Desk Outsourcing Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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