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Helpdesk Automation-Global Market Insights and Sales Trends 2025

Helpdesk Automation-Global Market Insights and Sales Trends 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1854215

No of Pages : 111

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Synopsis

In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.

The global Helpdesk Automation market size is expected to reach US$ 14010 million by 2029, growing at a CAGR of 26.4% from 2023 to 2029. The market is mainly driven by the significant applications of Helpdesk Automation in various end use industries. The expanding demands from the IT and Telecom, BFSI, Government and Education and Healthcare, are propelling Helpdesk Automation market. Incident Management Systems, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Self-service Password Reset segment is estimated at % CAGR for the next seven-year period.

The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users’ need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth

Report Objectives

This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Helpdesk Automation, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.

Key Features of The Study:

This report provides in-depth analysis of the global Helpdesk Automation market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.

This report profiles key players in the global Helpdesk Automation market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Helpdesk Automation sales data, market share and ranking.

This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.

This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.

Key companies of Helpdesk Automation covered in this report include BMC Software, Broadcom, HP Enterprise Services, ServiceNow, Atlassian, Axios Systems, Cherwell Software, Freshdesk and Happyfox, etc.

The global Helpdesk Automation market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.

Market Segmentation

Company Profiles:

  • BMC Software
  • Broadcom
  • HP Enterprise Services
  • ServiceNow
  • Atlassian
  • Axios Systems
  • Cherwell Software
  • Freshdesk
  • Happyfox
  • Kayako
  • NTR Global
  • Resolve Systems
  • Sunrise Software
  • SunView Software
  • Vision Helpdesk
  • Vorex

Global Helpdesk Automation market, by region:

  • North America (U.S., Canada, Mexico)
  • Europe (Germany, France, UK, Italy, etc.)
  • Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
  • South America (Brazil, etc.)
  • Middle East and Africa (Turkey, GCC Countries, Africa, etc.)

Global Helpdesk Automation market, Segment by Type:

  • Incident Management Systems
  • Self-service Password Reset
  • Knowledge Base
  • Incident Management Portal
  • Automated Diagnostics

Global Helpdesk Automation market, by Application:

  • IT and Telecom
  • BFSI
  • Government and Education
  • Healthcare
  • Manufacturing and Automotive
  • Retail
  • Others

Core Chapters

Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Helpdesk Automation companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion

Index

1 Market Overview of Helpdesk Automation
1.1 Helpdesk Automation Market Overview
1.1.1 Helpdesk Automation Product Scope
1.1.2 Helpdesk Automation Market Status and Outlook
1.2 Global Helpdesk Automation Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Helpdesk Automation Market Size by Region (2018-2029)
1.4 Global Helpdesk Automation Historic Market Size by Region (2018-2023)
1.5 Global Helpdesk Automation Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Helpdesk Automation Market Size (2018-2029)
1.6.1 North America Helpdesk Automation Market Size (2018-2029)
1.6.2 Europe Helpdesk Automation Market Size (2018-2029)
1.6.3 Asia-Pacific Helpdesk Automation Market Size (2018-2029)
1.6.4 Latin America Helpdesk Automation Market Size (2018-2029)
1.6.5 Middle East & Africa Helpdesk Automation Market Size (2018-2029)
2 Helpdesk Automation Market by Type
2.1 Introduction
2.1.1 Incident Management Systems
2.1.2 Self-service Password Reset
2.1.3 Knowledge Base
2.1.4 Incident Management Portal
2.1.5 Automated Diagnostics
2.2 Global Helpdesk Automation Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Helpdesk Automation Historic Market Size by Type (2018-2023)
2.2.2 Global Helpdesk Automation Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Helpdesk Automation Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Helpdesk Automation Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Helpdesk Automation Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Helpdesk Automation Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Helpdesk Automation Revenue Breakdown by Type (2018-2029)
3 Helpdesk Automation Market Overview by Application
3.1 Introduction
3.1.1 IT and Telecom
3.1.2 BFSI
3.1.3 Government and Education
3.1.4 Healthcare
3.1.5 Manufacturing and Automotive
3.1.6 Retail
3.1.7 Others
3.2 Global Helpdesk Automation Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Helpdesk Automation Historic Market Size by Application (2018-2023)
3.2.2 Global Helpdesk Automation Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Helpdesk Automation Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Helpdesk Automation Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Helpdesk Automation Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Helpdesk Automation Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Helpdesk Automation Revenue Breakdown by Application (2018-2029)
4 Helpdesk Automation Competition Analysis by Players
4.1 Global Helpdesk Automation Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Helpdesk Automation as of 2022)
4.3 Date of Key Players Enter into Helpdesk Automation Market
4.4 Global Top Players Helpdesk Automation Headquarters and Area Served
4.5 Key Players Helpdesk Automation Product Solution and Service
4.6 Competitive Status
4.6.1 Helpdesk Automation Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 BMC Software
5.1.1 BMC Software Profile
5.1.2 BMC Software Main Business
5.1.3 BMC Software Helpdesk Automation Products, Services and Solutions
5.1.4 BMC Software Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.1.5 BMC Software Recent Developments
5.2 Broadcom
5.2.1 Broadcom Profile
5.2.2 Broadcom Main Business
5.2.3 Broadcom Helpdesk Automation Products, Services and Solutions
5.2.4 Broadcom Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.2.5 Broadcom Recent Developments
5.3 HP Enterprise Services
5.3.1 HP Enterprise Services Profile
5.3.2 HP Enterprise Services Main Business
5.3.3 HP Enterprise Services Helpdesk Automation Products, Services and Solutions
5.3.4 HP Enterprise Services Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.3.5 ServiceNow Recent Developments
5.4 ServiceNow
5.4.1 ServiceNow Profile
5.4.2 ServiceNow Main Business
5.4.3 ServiceNow Helpdesk Automation Products, Services and Solutions
5.4.4 ServiceNow Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.4.5 ServiceNow Recent Developments
5.5 Atlassian
5.5.1 Atlassian Profile
5.5.2 Atlassian Main Business
5.5.3 Atlassian Helpdesk Automation Products, Services and Solutions
5.5.4 Atlassian Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.5.5 Atlassian Recent Developments
5.6 Axios Systems
5.6.1 Axios Systems Profile
5.6.2 Axios Systems Main Business
5.6.3 Axios Systems Helpdesk Automation Products, Services and Solutions
5.6.4 Axios Systems Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.6.5 Axios Systems Recent Developments
5.7 Cherwell Software
5.7.1 Cherwell Software Profile
5.7.2 Cherwell Software Main Business
5.7.3 Cherwell Software Helpdesk Automation Products, Services and Solutions
5.7.4 Cherwell Software Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.7.5 Cherwell Software Recent Developments
5.8 Freshdesk
5.8.1 Freshdesk Profile
5.8.2 Freshdesk Main Business
5.8.3 Freshdesk Helpdesk Automation Products, Services and Solutions
5.8.4 Freshdesk Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.8.5 Freshdesk Recent Developments
5.9 Happyfox
5.9.1 Happyfox Profile
5.9.2 Happyfox Main Business
5.9.3 Happyfox Helpdesk Automation Products, Services and Solutions
5.9.4 Happyfox Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.9.5 Happyfox Recent Developments
5.10 Kayako
5.10.1 Kayako Profile
5.10.2 Kayako Main Business
5.10.3 Kayako Helpdesk Automation Products, Services and Solutions
5.10.4 Kayako Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.10.5 Kayako Recent Developments
5.11 NTR Global
5.11.1 NTR Global Profile
5.11.2 NTR Global Main Business
5.11.3 NTR Global Helpdesk Automation Products, Services and Solutions
5.11.4 NTR Global Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.11.5 NTR Global Recent Developments
5.12 Resolve Systems
5.12.1 Resolve Systems Profile
5.12.2 Resolve Systems Main Business
5.12.3 Resolve Systems Helpdesk Automation Products, Services and Solutions
5.12.4 Resolve Systems Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.12.5 Resolve Systems Recent Developments
5.13 Sunrise Software
5.13.1 Sunrise Software Profile
5.13.2 Sunrise Software Main Business
5.13.3 Sunrise Software Helpdesk Automation Products, Services and Solutions
5.13.4 Sunrise Software Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.13.5 Sunrise Software Recent Developments
5.14 SunView Software
5.14.1 SunView Software Profile
5.14.2 SunView Software Main Business
5.14.3 SunView Software Helpdesk Automation Products, Services and Solutions
5.14.4 SunView Software Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.14.5 SunView Software Recent Developments
5.15 Vision Helpdesk
5.15.1 Vision Helpdesk Profile
5.15.2 Vision Helpdesk Main Business
5.15.3 Vision Helpdesk Helpdesk Automation Products, Services and Solutions
5.15.4 Vision Helpdesk Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.15.5 Vision Helpdesk Recent Developments
5.16 Vorex
5.16.1 Vorex Profile
5.16.2 Vorex Main Business
5.16.3 Vorex Helpdesk Automation Products, Services and Solutions
5.16.4 Vorex Helpdesk Automation Revenue (US$ Million) & (2018-2023)
5.16.5 Vorex Recent Developments
6 North America
6.1 North America Helpdesk Automation Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Helpdesk Automation Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Helpdesk Automation Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Helpdesk Automation Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Helpdesk Automation Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Helpdesk Automation Market Dynamics
11.1 Helpdesk Automation Industry Trends
11.2 Helpdesk Automation Market Drivers
11.3 Helpdesk Automation Market Challenges
11.4 Helpdesk Automation Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List

Published By : QY Research

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