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Interactive Voice Response (IVR)-Global Market Insights and Sales Trends 2025
Synopsis
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
The global Interactive Voice Response (IVR) market size is expected to reach US$ 6124.6 million by 2029, growing at a CAGR of 4.9% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response (IVR) in various end use industries. The expanding demands from the BFSI, Travel and Hospitality, Pharma and Healthcare and Telecommunications, are propelling Interactive Voice Response (IVR) market. Speech Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Touch-tone Based segment is estimated at % CAGR for the next seven-year period.
North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response (IVR), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response (IVR) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response (IVR) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response (IVR) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response (IVR) covered in this report include inContact, Nuance, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer and Verizon Communications, etc.
The global Interactive Voice Response (IVR) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
inContact
Nuance
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
NewVoiceMedia
Global Interactive Voice Response (IVR) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response (IVR) market, Segment by Type:
Speech Based
Touch-tone Based
Global Interactive Voice Response (IVR) market, by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response (IVR) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
The global Interactive Voice Response (IVR) market size is expected to reach US$ 6124.6 million by 2029, growing at a CAGR of 4.9% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response (IVR) in various end use industries. The expanding demands from the BFSI, Travel and Hospitality, Pharma and Healthcare and Telecommunications, are propelling Interactive Voice Response (IVR) market. Speech Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Touch-tone Based segment is estimated at % CAGR for the next seven-year period.
North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response (IVR), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response (IVR) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response (IVR) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response (IVR) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response (IVR) covered in this report include inContact, Nuance, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer and Verizon Communications, etc.
The global Interactive Voice Response (IVR) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
inContact
Nuance
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
NewVoiceMedia
Global Interactive Voice Response (IVR) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response (IVR) market, Segment by Type:
Speech Based
Touch-tone Based
Global Interactive Voice Response (IVR) market, by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response (IVR) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Interactive Voice Response (IVR)
1.1 Interactive Voice Response (IVR) Market Overview
1.1.1 Interactive Voice Response (IVR) Product Scope
1.1.2 Interactive Voice Response (IVR) Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Interactive Voice Response (IVR) Market Size by Region (2018-2029)
1.4 Global Interactive Voice Response (IVR) Historic Market Size by Region (2018-2023)
1.5 Global Interactive Voice Response (IVR) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Interactive Voice Response (IVR) Market Size (2018-2029)
1.6.1 North America Interactive Voice Response (IVR) Market Size (2018-2029)
1.6.2 Europe Interactive Voice Response (IVR) Market Size (2018-2029)
1.6.3 Asia-Pacific Interactive Voice Response (IVR) Market Size (2018-2029)
1.6.4 Latin America Interactive Voice Response (IVR) Market Size (2018-2029)
1.6.5 Middle East & Africa Interactive Voice Response (IVR) Market Size (2018-2029)
2 Interactive Voice Response (IVR) Market by Type
2.1 Introduction
2.1.1 Speech Based
2.1.2 Touch-tone Based
2.2 Global Interactive Voice Response (IVR) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Interactive Voice Response (IVR) Historic Market Size by Type (2018-2023)
2.2.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Interactive Voice Response (IVR) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Interactive Voice Response (IVR) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Interactive Voice Response (IVR) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Interactive Voice Response (IVR) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Interactive Voice Response (IVR) Revenue Breakdown by Type (2018-2029)
3 Interactive Voice Response (IVR) Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Travel and Hospitality
3.1.3 Pharma and Healthcare
3.1.4 Telecommunications
3.1.5 Government and Public Sector
3.1.6 Transportation and Logistics
3.1.7 ITES
3.1.8 Media, Retail, and E-commerce
3.1.9 Education
3.2 Global Interactive Voice Response (IVR) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Interactive Voice Response (IVR) Historic Market Size by Application (2018-2023)
3.2.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Interactive Voice Response (IVR) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Interactive Voice Response (IVR) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Interactive Voice Response (IVR) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Interactive Voice Response (IVR) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Interactive Voice Response (IVR) Revenue Breakdown by Application (2018-2029)
4 Interactive Voice Response (IVR) Competition Analysis by Players
4.1 Global Interactive Voice Response (IVR) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Interactive Voice Response (IVR) as of 2022)
4.3 Date of Key Players Enter into Interactive Voice Response (IVR) Market
4.4 Global Top Players Interactive Voice Response (IVR) Headquarters and Area Served
4.5 Key Players Interactive Voice Response (IVR) Product Solution and Service
4.6 Competitive Status
4.6.1 Interactive Voice Response (IVR) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 inContact
5.1.1 inContact Profile
5.1.2 inContact Main Business
5.1.3 inContact Interactive Voice Response (IVR) Products, Services and Solutions
5.1.4 inContact Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.1.5 inContact Recent Developments
5.2 Nuance
5.2.1 Nuance Profile
5.2.2 Nuance Main Business
5.2.3 Nuance Interactive Voice Response (IVR) Products, Services and Solutions
5.2.4 Nuance Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.2.5 Nuance Recent Developments
5.3 Genesys Telecommunication Laboratories
5.3.1 Genesys Telecommunication Laboratories Profile
5.3.2 Genesys Telecommunication Laboratories Main Business
5.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Products, Services and Solutions
5.3.4 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.3.5 8x8 Recent Developments
5.4 8x8
5.4.1 8x8 Profile
5.4.2 8x8 Main Business
5.4.3 8x8 Interactive Voice Response (IVR) Products, Services and Solutions
5.4.4 8x8 Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.4.5 8x8 Recent Developments
5.5 AT&T
5.5.1 AT&T Profile
5.5.2 AT&T Main Business
5.5.3 AT&T Interactive Voice Response (IVR) Products, Services and Solutions
5.5.4 AT&T Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.5.5 AT&T Recent Developments
5.6 Avaya
5.6.1 Avaya Profile
5.6.2 Avaya Main Business
5.6.3 Avaya Interactive Voice Response (IVR) Products, Services and Solutions
5.6.4 Avaya Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.6.5 Avaya Recent Developments
5.7 Aspect Software Parent
5.7.1 Aspect Software Parent Profile
5.7.2 Aspect Software Parent Main Business
5.7.3 Aspect Software Parent Interactive Voice Response (IVR) Products, Services and Solutions
5.7.4 Aspect Software Parent Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.7.5 Aspect Software Parent Recent Developments
5.8 24/7 Customer
5.8.1 24/7 Customer Profile
5.8.2 24/7 Customer Main Business
5.8.3 24/7 Customer Interactive Voice Response (IVR) Products, Services and Solutions
5.8.4 24/7 Customer Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.8.5 24/7 Customer Recent Developments
5.9 Verizon Communications
5.9.1 Verizon Communications Profile
5.9.2 Verizon Communications Main Business
5.9.3 Verizon Communications Interactive Voice Response (IVR) Products, Services and Solutions
5.9.4 Verizon Communications Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.9.5 Verizon Communications Recent Developments
5.10 Five9
5.10.1 Five9 Profile
5.10.2 Five9 Main Business
5.10.3 Five9 Interactive Voice Response (IVR) Products, Services and Solutions
5.10.4 Five9 Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.10.5 Five9 Recent Developments
5.11 Cisco Systems
5.11.1 Cisco Systems Profile
5.11.2 Cisco Systems Main Business
5.11.3 Cisco Systems Interactive Voice Response (IVR) Products, Services and Solutions
5.11.4 Cisco Systems Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.11.5 Cisco Systems Recent Developments
5.12 Convergys
5.12.1 Convergys Profile
5.12.2 Convergys Main Business
5.12.3 Convergys Interactive Voice Response (IVR) Products, Services and Solutions
5.12.4 Convergys Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.12.5 Convergys Recent Developments
5.13 West Corporation
5.13.1 West Corporation Profile
5.13.2 West Corporation Main Business
5.13.3 West Corporation Interactive Voice Response (IVR) Products, Services and Solutions
5.13.4 West Corporation Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.13.5 West Corporation Recent Developments
5.14 IVR Lab
5.14.1 IVR Lab Profile
5.14.2 IVR Lab Main Business
5.14.3 IVR Lab Interactive Voice Response (IVR) Products, Services and Solutions
5.14.4 IVR Lab Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.14.5 IVR Lab Recent Developments
5.15 NewVoiceMedia
5.15.1 NewVoiceMedia Profile
5.15.2 NewVoiceMedia Main Business
5.15.3 NewVoiceMedia Interactive Voice Response (IVR) Products, Services and Solutions
5.15.4 NewVoiceMedia Interactive Voice Response (IVR) Revenue (US$ Million) & (2018-2023)
5.15.5 NewVoiceMedia Recent Developments
6 North America
6.1 North America Interactive Voice Response (IVR) Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Interactive Voice Response (IVR) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Interactive Voice Response (IVR) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Interactive Voice Response (IVR) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Interactive Voice Response (IVR) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Interactive Voice Response (IVR) Market Dynamics
11.1 Interactive Voice Response (IVR) Industry Trends
11.2 Interactive Voice Response (IVR) Market Drivers
11.3 Interactive Voice Response (IVR) Market Challenges
11.4 Interactive Voice Response (IVR) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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