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Interactive Voice Response (IVR) System-Global Market Insights and Sales Trends 2025

Interactive Voice Response (IVR) System-Global Market Insights and Sales Trends 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1857594

No of Pages : 122

Synopsis
Interactive Voice Response (IVR) System is the main equipment for self-service provided by the enterprise. The system adopts a user-oriented voice directory, and completes the corresponding information inquiry and command execution according to the customer's choice (by telephone keyboard or voice), and controls the computer through the buttons of the telephone.
The global Interactive Voice Response (IVR) System market size is expected to reach US$ 6124.6 million by 2029, growing at a CAGR of 4.9% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response (IVR) System in various end use industries. The expanding demands from the BFSI, IT & Telecommunication, Government and Public Sector and Education, are propelling Interactive Voice Response (IVR) System market. Speech Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Touch-tone Based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Interactive Voice Response (IVR) System market, driven by demand from China, the second largest economy with some signs of stabilising, the Interactive Voice Response (IVR) System market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by manufacturers, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response (IVR) System, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response (IVR) System market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response (IVR) System market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response (IVR) System sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response (IVR) System covered in this report include IBM, Aspect Software, AT and T, AVAYA., BCE, Cisco Systems, Convergys Corp, Dialogic Corporation and Enghouse Systems Limited, etc.
The global Interactive Voice Response (IVR) System market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
IBM
Aspect Software
AT and T
AVAYA.
BCE
Cisco Systems
Convergys Corp
Dialogic Corporation
Enghouse Systems Limited
Syntellect
Genesys Telecommunications Laboratories
Healthcare Technology Systems (HTS)
Mitel Networks Corporation
Nuance Communications
Philips Speech Processing
Verizon Communications
Voxeo Corporation
West Corporation
Holly Connects
8X8, Inc
Global Interactive Voice Response (IVR) System market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response (IVR) System market, Segment by Type:
Speech Based
Touch-tone Based
Global Interactive Voice Response (IVR) System market, by Application
BFSI
IT & Telecommunication
Government and Public Sector
Education
Transportation & Logistics
Retail and E-commerce
Travel
Media & Entertainment
Others
Core Chapters
Chapter One: Introduces the study scope of this report, executive summary of market segments by Type, market size segments for North America, Europe, Asia Pacific, South America, Middle East & Africa.
Chapter Two: Detailed analysis of Interactive Voice Response (IVR) System manufacturers competitive landscape, price, sales, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Three: Sales, revenue of Interactive Voice Response (IVR) System in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the future development prospects, and market space in the world.
Chapter Four: Introduces market segments by Application, market size segment for North America, Europe, Asia Pacific, South America, Middle East & Africa.
Chapter Five, Six, Seven, Eight and Nine: North America, Europe, Asia Pacific, South America, Middle East & Africa, sales and revenue by country.
Chapter Ten: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter Eleven: Analysis of industrial chain, key raw materials, manufacturing cost, and market dynamics. Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Analysis of sales channel, distributors and customers.
Chapter Thirteen: Research Findings and Conclusion.
Index
1 Interactive Voice Response (IVR) System Market Overview
1.1 Interactive Voice Response (IVR) System Product Overview
1.2 Interactive Voice Response (IVR) System Market Segment by Type
1.2.1 Speech Based
1.2.2 Touch-tone Based
1.3 Global Interactive Voice Response (IVR) System Market Size by Type
1.3.1 Global Interactive Voice Response (IVR) System Market Size Overview by Type (2018-2029)
1.3.2 Global Interactive Voice Response (IVR) System Historic Market Size Review by Type (2018-2023)
1.3.3 Global Interactive Voice Response (IVR) System Forecasted Market Size by Type (2024-2029)
1.4 Key Regions Market Size Segment by Type
1.4.1 North America Interactive Voice Response (IVR) System Sales Breakdown by Type (2018-2023)
1.4.2 Europe Interactive Voice Response (IVR) System Sales Breakdown by Type (2018-2023)
1.4.3 Asia-Pacific Interactive Voice Response (IVR) System Sales Breakdown by Type (2018-2023)
1.4.4 Latin America Interactive Voice Response (IVR) System Sales Breakdown by Type (2018-2023)
1.4.5 Middle East and Africa Interactive Voice Response (IVR) System Sales Breakdown by Type (2018-2023)
2 Global Interactive Voice Response (IVR) System Market Competition by Company
2.1 Global Top Players by Interactive Voice Response (IVR) System Sales (2018-2023)
2.2 Global Top Players by Interactive Voice Response (IVR) System Revenue (2018-2023)
2.3 Global Top Players by Interactive Voice Response (IVR) System Price (2018-2023)
2.4 Global Top Manufacturers Interactive Voice Response (IVR) System Manufacturing Base Distribution, Sales Area, Product Type
2.5 Interactive Voice Response (IVR) System Market Competitive Situation and Trends
2.5.1 Interactive Voice Response (IVR) System Market Concentration Rate (2018-2023)
2.5.2 Global 5 and 10 Largest Manufacturers by Interactive Voice Response (IVR) System Sales and Revenue in 2022
2.6 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Interactive Voice Response (IVR) System as of 2022)
2.7 Date of Key Manufacturers Enter into Interactive Voice Response (IVR) System Market
2.8 Key Manufacturers Interactive Voice Response (IVR) System Product Offered
2.9 Mergers & Acquisitions, Expansion
3 Interactive Voice Response (IVR) System Status and Outlook by Region
3.1 Global Interactive Voice Response (IVR) System Market Size and CAGR by Region: 2018 VS 2022 VS 2029
3.2 Global Interactive Voice Response (IVR) System Historic Market Size by Region
3.2.1 Global Interactive Voice Response (IVR) System Sales in Volume by Region (2018-2023)
3.2.2 Global Interactive Voice Response (IVR) System Sales in Value by Region (2018-2023)
3.2.3 Global Interactive Voice Response (IVR) System Sales (Volume & Value) Price and Gross Margin (2018-2023)
3.3 Global Interactive Voice Response (IVR) System Forecasted Market Size by Region
3.3.1 Global Interactive Voice Response (IVR) System Sales in Volume by Region (2024-2029)
3.3.2 Global Interactive Voice Response (IVR) System Sales in Value by Region (2024-2029)
3.3.3 Global Interactive Voice Response (IVR) System Sales (Volume & Value), Price and Gross Margin (2024-2029)
4 Global Interactive Voice Response (IVR) System by Application
4.1 Interactive Voice Response (IVR) System Market Segment by Application
4.1.1 BFSI
4.1.2 IT & Telecommunication
4.1.3 Government and Public Sector
4.1.4 Education
4.1.5 Transportation & Logistics
4.1.6 Retail and E-commerce
4.1.7 Travel
4.1.8 Media & Entertainment
4.1.9 Others
4.2 Global Interactive Voice Response (IVR) System Market Size by Application
4.2.1 Global Interactive Voice Response (IVR) System Market Size Overview by Application (2018-2029)
4.2.2 Global Interactive Voice Response (IVR) System Historic Market Size Review by Application (2018-2023)
4.2.3 Global Interactive Voice Response (IVR) System Forecasted Market Size by Application (2024-2029)
4.3 Key Regions Market Size Segment by Application
4.3.1 North America Interactive Voice Response (IVR) System Sales Breakdown by Application (2018-2023)
4.3.2 Europe Interactive Voice Response (IVR) System Sales Breakdown by Application (2018-2023)
4.3.3 Asia-Pacific Interactive Voice Response (IVR) System Sales Breakdown by Application (2018-2023)
4.3.4 Latin America Interactive Voice Response (IVR) System Sales Breakdown by Application (2018-2023)
4.3.5 Middle East and Africa Interactive Voice Response (IVR) System Sales Breakdown by Application (2018-2023)
5 North America Interactive Voice Response (IVR) System by Country
5.1 North America Interactive Voice Response (IVR) System Historic Market Size by Country
5.1.1 North America Interactive Voice Response (IVR) System Market Size Growth Rate (CAGR) by Country: 2018 VS 2022 VS 2029
5.1.2 North America Interactive Voice Response (IVR) System Sales in Volume by Country (2018-2023)
5.1.3 North America Interactive Voice Response (IVR) System Sales in Value by Country (2018-2023)
5.2 North America Interactive Voice Response (IVR) System Forecasted Market Size by Country
5.2.1 North America Interactive Voice Response (IVR) System Sales in Volume by Country (2024-2029)
5.2.2 North America Interactive Voice Response (IVR) System Sales in Value by Country (2024-2029)
6 Europe Interactive Voice Response (IVR) System by Country
6.1 Europe Interactive Voice Response (IVR) System Historic Market Size by Country
6.1.1 Europe Interactive Voice Response (IVR) System Market Size Growth Rate (CAGR) by Country: 2018 VS 2022 VS 2029
6.1.2 Europe Interactive Voice Response (IVR) System Sales in Volume by Country (2018-2023)
6.1.3 Europe Interactive Voice Response (IVR) System Sales in Value by Country (2018-2023)
6.2 Europe Interactive Voice Response (IVR) System Forecasted Market Size by Country
6.2.1 Europe Interactive Voice Response (IVR) System Sales in Volume by Country (2024-2029)
6.2.2 Europe Interactive Voice Response (IVR) System Sales in Value by Country (2024-2029)
7 Asia-Pacific Interactive Voice Response (IVR) System by Region
7.1 Asia-Pacific Interactive Voice Response (IVR) System Historic Market Size by Region
7.1.1 Asia-Pacific Interactive Voice Response (IVR) System Market Size Growth Rate (CAGR) by Region: 2018 VS 2022 VS 2029
7.1.2 Asia-Pacific Interactive Voice Response (IVR) System Sales in Volume by Region (2018-2023)
7.1.3 Asia-Pacific Interactive Voice Response (IVR) System Sales in Value by Region (2018-2023)
7.2 Asia-Pacific Interactive Voice Response (IVR) System Forecasted Market Size by Region
7.2.1 Asia-Pacific Interactive Voice Response (IVR) System Sales in Volume by Region (2024-2029)
7.2.2 Asia-Pacific Interactive Voice Response (IVR) System Sales in Value by Region (2024-2029)
8 Latin America Interactive Voice Response (IVR) System by Country
8.1 Latin America Interactive Voice Response (IVR) System Historic Market Size by Country
8.1.1 Latin America Interactive Voice Response (IVR) System Market Size Growth Rate (CAGR) by Country: 2018 VS 2022 VS 2029
8.1.2 Latin America Interactive Voice Response (IVR) System Sales in Volume by Country (2018-2023)
8.1.3 Latin America Interactive Voice Response (IVR) System Sales in Value by Country (2018-2023)
8.2 Latin America Interactive Voice Response (IVR) System Forecasted Market Size by Country
8.2.1 Latin America Interactive Voice Response (IVR) System Sales in Volume by Country (2024-2029)
8.2.2 Latin America Interactive Voice Response (IVR) System Sales in Value by Country (2024-2029)
9 Middle East and Africa Interactive Voice Response (IVR) System by Country
9.1 Middle East and Africa Interactive Voice Response (IVR) System Historic Market Size by Country
9.1.1 Middle East and Africa Interactive Voice Response (IVR) System Market Size Growth Rate (CAGR) by Country: 2018 VS 2022 VS 2029
9.1.2 Middle East and Africa Interactive Voice Response (IVR) System Sales in Volume by Country (2018-2023)
9.1.3 Middle East and Africa Interactive Voice Response (IVR) System Sales in Value by Country (2018-2023)
9.2 Middle East and Africa Interactive Voice Response (IVR) System Forecasted Market Size by Country
9.2.1 Middle East and Africa Interactive Voice Response (IVR) System Sales in Volume by Country (2024-2029)
9.2.2 Middle East and Africa Interactive Voice Response (IVR) System Sales in Value by Country (2024-2029)
10 Company Profiles
10.1 IBM
10.1.1 IBM Company Information
10.1.2 IBM Introduction and Business Overview
10.1.3 IBM Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.1.4 IBM Interactive Voice Response (IVR) System Products Offered
10.1.5 IBM Recent Development
10.2 Aspect Software
10.2.1 Aspect Software Company Information
10.2.2 Aspect Software Introduction and Business Overview
10.2.3 Aspect Software Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.2.4 Aspect Software Interactive Voice Response (IVR) System Products Offered
10.2.5 Aspect Software Recent Development
10.3 AT and T
10.3.1 AT and T Company Information
10.3.2 AT and T Introduction and Business Overview
10.3.3 AT and T Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.3.4 AT and T Interactive Voice Response (IVR) System Products Offered
10.3.5 AT and T Recent Development
10.4 AVAYA.
10.4.1 AVAYA. Company Information
10.4.2 AVAYA. Introduction and Business Overview
10.4.3 AVAYA. Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.4.4 AVAYA. Interactive Voice Response (IVR) System Products Offered
10.4.5 AVAYA. Recent Development
10.5 BCE
10.5.1 BCE Company Information
10.5.2 BCE Introduction and Business Overview
10.5.3 BCE Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.5.4 BCE Interactive Voice Response (IVR) System Products Offered
10.5.5 BCE Recent Development
10.6 Cisco Systems
10.6.1 Cisco Systems Company Information
10.6.2 Cisco Systems Introduction and Business Overview
10.6.3 Cisco Systems Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.6.4 Cisco Systems Interactive Voice Response (IVR) System Products Offered
10.6.5 Cisco Systems Recent Development
10.7 Convergys Corp
10.7.1 Convergys Corp Company Information
10.7.2 Convergys Corp Introduction and Business Overview
10.7.3 Convergys Corp Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.7.4 Convergys Corp Interactive Voice Response (IVR) System Products Offered
10.7.5 Convergys Corp Recent Development
10.8 Dialogic Corporation
10.8.1 Dialogic Corporation Company Information
10.8.2 Dialogic Corporation Introduction and Business Overview
10.8.3 Dialogic Corporation Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.8.4 Dialogic Corporation Interactive Voice Response (IVR) System Products Offered
10.8.5 Dialogic Corporation Recent Development
10.9 Enghouse Systems Limited
10.9.1 Enghouse Systems Limited Company Information
10.9.2 Enghouse Systems Limited Introduction and Business Overview
10.9.3 Enghouse Systems Limited Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.9.4 Enghouse Systems Limited Interactive Voice Response (IVR) System Products Offered
10.9.5 Enghouse Systems Limited Recent Development
10.10 Syntellect
10.10.1 Syntellect Company Information
10.10.2 Syntellect Introduction and Business Overview
10.10.3 Syntellect Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.10.4 Syntellect Interactive Voice Response (IVR) System Products Offered
10.10.5 Syntellect Recent Development
10.11 Genesys Telecommunications Laboratories
10.11.1 Genesys Telecommunications Laboratories Company Information
10.11.2 Genesys Telecommunications Laboratories Introduction and Business Overview
10.11.3 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.11.4 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Products Offered
10.11.5 Genesys Telecommunications Laboratories Recent Development
10.12 Healthcare Technology Systems (HTS)
10.12.1 Healthcare Technology Systems (HTS) Company Information
10.12.2 Healthcare Technology Systems (HTS) Introduction and Business Overview
10.12.3 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.12.4 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Products Offered
10.12.5 Healthcare Technology Systems (HTS) Recent Development
10.13 Mitel Networks Corporation
10.13.1 Mitel Networks Corporation Company Information
10.13.2 Mitel Networks Corporation Introduction and Business Overview
10.13.3 Mitel Networks Corporation Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.13.4 Mitel Networks Corporation Interactive Voice Response (IVR) System Products Offered
10.13.5 Mitel Networks Corporation Recent Development
10.14 Nuance Communications
10.14.1 Nuance Communications Company Information
10.14.2 Nuance Communications Introduction and Business Overview
10.14.3 Nuance Communications Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.14.4 Nuance Communications Interactive Voice Response (IVR) System Products Offered
10.14.5 Nuance Communications Recent Development
10.15 Philips Speech Processing
10.15.1 Philips Speech Processing Company Information
10.15.2 Philips Speech Processing Introduction and Business Overview
10.15.3 Philips Speech Processing Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.15.4 Philips Speech Processing Interactive Voice Response (IVR) System Products Offered
10.15.5 Philips Speech Processing Recent Development
10.16 Verizon Communications
10.16.1 Verizon Communications Company Information
10.16.2 Verizon Communications Introduction and Business Overview
10.16.3 Verizon Communications Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.16.4 Verizon Communications Interactive Voice Response (IVR) System Products Offered
10.16.5 Verizon Communications Recent Development
10.17 Voxeo Corporation
10.17.1 Voxeo Corporation Company Information
10.17.2 Voxeo Corporation Introduction and Business Overview
10.17.3 Voxeo Corporation Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.17.4 Voxeo Corporation Interactive Voice Response (IVR) System Products Offered
10.17.5 Voxeo Corporation Recent Development
10.18 West Corporation
10.18.1 West Corporation Company Information
10.18.2 West Corporation Introduction and Business Overview
10.18.3 West Corporation Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.18.4 West Corporation Interactive Voice Response (IVR) System Products Offered
10.18.5 West Corporation Recent Development
10.19 Holly Connects
10.19.1 Holly Connects Company Information
10.19.2 Holly Connects Introduction and Business Overview
10.19.3 Holly Connects Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.19.4 Holly Connects Interactive Voice Response (IVR) System Products Offered
10.19.5 Holly Connects Recent Development
10.20 8X8, Inc
10.20.1 8X8, Inc Company Information
10.20.2 8X8, Inc Introduction and Business Overview
10.20.3 8X8, Inc Interactive Voice Response (IVR) System Sales, Revenue and Gross Margin (2018-2023)
10.20.4 8X8, Inc Interactive Voice Response (IVR) System Products Offered
10.20.5 8X8, Inc Recent Development
11 Upstream, Opportunities, Challenges, Risks and Influences Factors Analysis
11.1 Interactive Voice Response (IVR) System Key Raw Materials
11.1.1 Key Raw Materials
11.1.2 Key Raw Materials Price
11.1.3 Raw Materials Key Suppliers
11.2 Manufacturing Cost Structure
11.2.1 Raw Materials
11.2.2 Labor Cost
11.2.3 Manufacturing Expenses
11.3 Interactive Voice Response (IVR) System Industrial Chain Analysis
11.4 Interactive Voice Response (IVR) System Market Dynamics
11.4.1 Interactive Voice Response (IVR) System Industry Trends
11.4.2 Interactive Voice Response (IVR) System Market Drivers
11.4.3 Interactive Voice Response (IVR) System Market Challenges
11.4.4 Interactive Voice Response (IVR) System Market Restraints
12 Market Strategy Analysis, Distributors
12.1 Sales Channel
12.2 Interactive Voice Response (IVR) System Distributors
12.3 Interactive Voice Response (IVR) System Downstream Customers
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.2 Data Source
14.2 Author Details
14.3 Disclaimer

Published By : QY Research

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