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Interactive Voice Response System-Global Market Insights and Sales Trends 2025
Synopsis
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which Services can be inquired about through the IVR dialogue.
The global Interactive Voice Response System market size is expected to reach US$ 6124.6 million by 2029, growing at a CAGR of 4.9% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response System in various end use industries. The expanding demands from the BFSI, Travel and Hospitality, Pharma and Healthcare and Telecommunications, are propelling Interactive Voice Response System market. Cloud Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-Premise segment is estimated at % CAGR for the next seven-year period.
IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and Services, retail orders, utilities, travel information and weather conditions.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response System, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response System market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response System market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response System sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response System covered in this report include inContact, Nuance Communications, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer and Verizon Communications, etc.
The global Interactive Voice Response System market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
inContact
Nuance Communications
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Global Interactive Voice Response System market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response System market, Segment by Type:
Cloud Based
On-Premise
Global Interactive Voice Response System market, by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response System companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which Services can be inquired about through the IVR dialogue.
The global Interactive Voice Response System market size is expected to reach US$ 6124.6 million by 2029, growing at a CAGR of 4.9% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response System in various end use industries. The expanding demands from the BFSI, Travel and Hospitality, Pharma and Healthcare and Telecommunications, are propelling Interactive Voice Response System market. Cloud Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-Premise segment is estimated at % CAGR for the next seven-year period.
IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and Services, retail orders, utilities, travel information and weather conditions.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response System, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response System market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response System market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response System sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response System covered in this report include inContact, Nuance Communications, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer and Verizon Communications, etc.
The global Interactive Voice Response System market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
inContact
Nuance Communications
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Global Interactive Voice Response System market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response System market, Segment by Type:
Cloud Based
On-Premise
Global Interactive Voice Response System market, by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response System companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Interactive Voice Response System
1.1 Interactive Voice Response System Market Overview
1.1.1 Interactive Voice Response System Product Scope
1.1.2 Interactive Voice Response System Market Status and Outlook
1.2 Global Interactive Voice Response System Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Interactive Voice Response System Market Size by Region (2018-2029)
1.4 Global Interactive Voice Response System Historic Market Size by Region (2018-2023)
1.5 Global Interactive Voice Response System Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Interactive Voice Response System Market Size (2018-2029)
1.6.1 North America Interactive Voice Response System Market Size (2018-2029)
1.6.2 Europe Interactive Voice Response System Market Size (2018-2029)
1.6.3 Asia-Pacific Interactive Voice Response System Market Size (2018-2029)
1.6.4 Latin America Interactive Voice Response System Market Size (2018-2029)
1.6.5 Middle East & Africa Interactive Voice Response System Market Size (2018-2029)
2 Interactive Voice Response System Market by Type
2.1 Introduction
2.1.1 Cloud Based
2.1.2 On-Premise
2.2 Global Interactive Voice Response System Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Interactive Voice Response System Historic Market Size by Type (2018-2023)
2.2.2 Global Interactive Voice Response System Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Interactive Voice Response System Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Interactive Voice Response System Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Interactive Voice Response System Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Interactive Voice Response System Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Interactive Voice Response System Revenue Breakdown by Type (2018-2029)
3 Interactive Voice Response System Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Travel and Hospitality
3.1.3 Pharma and Healthcare
3.1.4 Telecommunications
3.1.5 Government and Public Sector
3.1.6 Transportation and Logistics
3.1.7 ITES
3.1.8 Media, Retail, and E-commerce
3.1.9 Education
3.2 Global Interactive Voice Response System Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Interactive Voice Response System Historic Market Size by Application (2018-2023)
3.2.2 Global Interactive Voice Response System Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Interactive Voice Response System Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Interactive Voice Response System Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Interactive Voice Response System Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Interactive Voice Response System Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Interactive Voice Response System Revenue Breakdown by Application (2018-2029)
4 Interactive Voice Response System Competition Analysis by Players
4.1 Global Interactive Voice Response System Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Interactive Voice Response System as of 2022)
4.3 Date of Key Players Enter into Interactive Voice Response System Market
4.4 Global Top Players Interactive Voice Response System Headquarters and Area Served
4.5 Key Players Interactive Voice Response System Product Solution and Service
4.6 Competitive Status
4.6.1 Interactive Voice Response System Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 inContact
5.1.1 inContact Profile
5.1.2 inContact Main Business
5.1.3 inContact Interactive Voice Response System Products, Services and Solutions
5.1.4 inContact Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.1.5 inContact Recent Developments
5.2 Nuance Communications
5.2.1 Nuance Communications Profile
5.2.2 Nuance Communications Main Business
5.2.3 Nuance Communications Interactive Voice Response System Products, Services and Solutions
5.2.4 Nuance Communications Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.2.5 Nuance Communications Recent Developments
5.3 Genesys Telecommunication Laboratories
5.3.1 Genesys Telecommunication Laboratories Profile
5.3.2 Genesys Telecommunication Laboratories Main Business
5.3.3 Genesys Telecommunication Laboratories Interactive Voice Response System Products, Services and Solutions
5.3.4 Genesys Telecommunication Laboratories Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.3.5 8x8 Recent Developments
5.4 8x8
5.4.1 8x8 Profile
5.4.2 8x8 Main Business
5.4.3 8x8 Interactive Voice Response System Products, Services and Solutions
5.4.4 8x8 Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.4.5 8x8 Recent Developments
5.5 AT&T
5.5.1 AT&T Profile
5.5.2 AT&T Main Business
5.5.3 AT&T Interactive Voice Response System Products, Services and Solutions
5.5.4 AT&T Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.5.5 AT&T Recent Developments
5.6 Avaya
5.6.1 Avaya Profile
5.6.2 Avaya Main Business
5.6.3 Avaya Interactive Voice Response System Products, Services and Solutions
5.6.4 Avaya Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.6.5 Avaya Recent Developments
5.7 Aspect Software Parent
5.7.1 Aspect Software Parent Profile
5.7.2 Aspect Software Parent Main Business
5.7.3 Aspect Software Parent Interactive Voice Response System Products, Services and Solutions
5.7.4 Aspect Software Parent Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.7.5 Aspect Software Parent Recent Developments
5.8 24/7 Customer
5.8.1 24/7 Customer Profile
5.8.2 24/7 Customer Main Business
5.8.3 24/7 Customer Interactive Voice Response System Products, Services and Solutions
5.8.4 24/7 Customer Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.8.5 24/7 Customer Recent Developments
5.9 Verizon Communications
5.9.1 Verizon Communications Profile
5.9.2 Verizon Communications Main Business
5.9.3 Verizon Communications Interactive Voice Response System Products, Services and Solutions
5.9.4 Verizon Communications Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.9.5 Verizon Communications Recent Developments
5.10 Five9
5.10.1 Five9 Profile
5.10.2 Five9 Main Business
5.10.3 Five9 Interactive Voice Response System Products, Services and Solutions
5.10.4 Five9 Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.10.5 Five9 Recent Developments
5.11 Cisco Systems
5.11.1 Cisco Systems Profile
5.11.2 Cisco Systems Main Business
5.11.3 Cisco Systems Interactive Voice Response System Products, Services and Solutions
5.11.4 Cisco Systems Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.11.5 Cisco Systems Recent Developments
5.12 Convergys Corporation
5.12.1 Convergys Corporation Profile
5.12.2 Convergys Corporation Main Business
5.12.3 Convergys Corporation Interactive Voice Response System Products, Services and Solutions
5.12.4 Convergys Corporation Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.12.5 Convergys Corporation Recent Developments
5.13 West Corporation
5.13.1 West Corporation Profile
5.13.2 West Corporation Main Business
5.13.3 West Corporation Interactive Voice Response System Products, Services and Solutions
5.13.4 West Corporation Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.13.5 West Corporation Recent Developments
5.14 IVR Lab
5.14.1 IVR Lab Profile
5.14.2 IVR Lab Main Business
5.14.3 IVR Lab Interactive Voice Response System Products, Services and Solutions
5.14.4 IVR Lab Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.14.5 IVR Lab Recent Developments
5.15 NewVoiceMedia
5.15.1 NewVoiceMedia Profile
5.15.2 NewVoiceMedia Main Business
5.15.3 NewVoiceMedia Interactive Voice Response System Products, Services and Solutions
5.15.4 NewVoiceMedia Interactive Voice Response System Revenue (US$ Million) & (2018-2023)
5.15.5 NewVoiceMedia Recent Developments
6 North America
6.1 North America Interactive Voice Response System Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Interactive Voice Response System Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Interactive Voice Response System Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Interactive Voice Response System Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Interactive Voice Response System Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Interactive Voice Response System Market Dynamics
11.1 Interactive Voice Response System Industry Trends
11.2 Interactive Voice Response System Market Drivers
11.3 Interactive Voice Response System Market Challenges
11.4 Interactive Voice Response System Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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