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IT and BPO Services-Global Market Insights and Sales Trends 2025
Synopsis
Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.
The global IT and BPO Services market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of IT and BPO Services in various end use industries. The expanding demands from the BFSI, Retail and Consumer Goods, Telecom and Healthcare, are propelling IT and BPO Services market. IT Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the BPO Services segment is estimated at % CAGR for the next seven-year period.
IT and business process outsourcing (BPO) Services help organizations in creating, managing, and optimizing information and business processes with business and technical expertise. They also aid in managing IT systems and are process focused. These Services focus on providing a framework to structure IT-related activities.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT and BPO Services, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT and BPO Services market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT and BPO Services market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT and BPO Services sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT and BPO Services covered in this report include Capgemini, CSC, IBM, TCS, Wipro, Accenture, HCL Technologies and Infosys, etc.
The global IT and BPO Services market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Capgemini
CSC
IBM
TCS
Wipro
Accenture
HCL Technologies
Infosys
Global IT and BPO Services market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT and BPO Services market, Segment by Type:
IT Services
BPO Services
Global IT and BPO Services market, by Application
BFSI
Retail and Consumer Goods
Telecom
Healthcare
Manufacturing
Government and Defense
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT and BPO Services companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.
The global IT and BPO Services market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of IT and BPO Services in various end use industries. The expanding demands from the BFSI, Retail and Consumer Goods, Telecom and Healthcare, are propelling IT and BPO Services market. IT Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the BPO Services segment is estimated at % CAGR for the next seven-year period.
IT and business process outsourcing (BPO) Services help organizations in creating, managing, and optimizing information and business processes with business and technical expertise. They also aid in managing IT systems and are process focused. These Services focus on providing a framework to structure IT-related activities.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT and BPO Services, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT and BPO Services market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT and BPO Services market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT and BPO Services sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT and BPO Services covered in this report include Capgemini, CSC, IBM, TCS, Wipro, Accenture, HCL Technologies and Infosys, etc.
The global IT and BPO Services market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Capgemini
CSC
IBM
TCS
Wipro
Accenture
HCL Technologies
Infosys
Global IT and BPO Services market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT and BPO Services market, Segment by Type:
IT Services
BPO Services
Global IT and BPO Services market, by Application
BFSI
Retail and Consumer Goods
Telecom
Healthcare
Manufacturing
Government and Defense
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT and BPO Services companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of IT and BPO Services
1.1 IT and BPO Services Market Overview
1.1.1 IT and BPO Services Product Scope
1.1.2 IT and BPO Services Market Status and Outlook
1.2 Global IT and BPO Services Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global IT and BPO Services Market Size by Region (2018-2029)
1.4 Global IT and BPO Services Historic Market Size by Region (2018-2023)
1.5 Global IT and BPO Services Market Size Forecast by Region (2024-2029)
1.6 Key Regions, IT and BPO Services Market Size (2018-2029)
1.6.1 North America IT and BPO Services Market Size (2018-2029)
1.6.2 Europe IT and BPO Services Market Size (2018-2029)
1.6.3 Asia-Pacific IT and BPO Services Market Size (2018-2029)
1.6.4 Latin America IT and BPO Services Market Size (2018-2029)
1.6.5 Middle East & Africa IT and BPO Services Market Size (2018-2029)
2 IT and BPO Services Market by Type
2.1 Introduction
2.1.1 IT Services
2.1.2 BPO Services
2.2 Global IT and BPO Services Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global IT and BPO Services Historic Market Size by Type (2018-2023)
2.2.2 Global IT and BPO Services Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America IT and BPO Services Revenue Breakdown by Type (2018-2029)
2.3.2 Europe IT and BPO Services Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific IT and BPO Services Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America IT and BPO Services Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa IT and BPO Services Revenue Breakdown by Type (2018-2029)
3 IT and BPO Services Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Retail and Consumer Goods
3.1.3 Telecom
3.1.4 Healthcare
3.1.5 Manufacturing
3.1.6 Government and Defense
3.1.7 Others
3.2 Global IT and BPO Services Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global IT and BPO Services Historic Market Size by Application (2018-2023)
3.2.2 Global IT and BPO Services Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America IT and BPO Services Revenue Breakdown by Application (2018-2029)
3.3.2 Europe IT and BPO Services Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific IT and BPO Services Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America IT and BPO Services Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa IT and BPO Services Revenue Breakdown by Application (2018-2029)
4 IT and BPO Services Competition Analysis by Players
4.1 Global IT and BPO Services Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT and BPO Services as of 2022)
4.3 Date of Key Players Enter into IT and BPO Services Market
4.4 Global Top Players IT and BPO Services Headquarters and Area Served
4.5 Key Players IT and BPO Services Product Solution and Service
4.6 Competitive Status
4.6.1 IT and BPO Services Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Capgemini
5.1.1 Capgemini Profile
5.1.2 Capgemini Main Business
5.1.3 Capgemini IT and BPO Services Products, Services and Solutions
5.1.4 Capgemini IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.1.5 Capgemini Recent Developments
5.2 CSC
5.2.1 CSC Profile
5.2.2 CSC Main Business
5.2.3 CSC IT and BPO Services Products, Services and Solutions
5.2.4 CSC IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.2.5 CSC Recent Developments
5.3 IBM
5.3.1 IBM Profile
5.3.2 IBM Main Business
5.3.3 IBM IT and BPO Services Products, Services and Solutions
5.3.4 IBM IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.3.5 TCS Recent Developments
5.4 TCS
5.4.1 TCS Profile
5.4.2 TCS Main Business
5.4.3 TCS IT and BPO Services Products, Services and Solutions
5.4.4 TCS IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.4.5 TCS Recent Developments
5.5 Wipro
5.5.1 Wipro Profile
5.5.2 Wipro Main Business
5.5.3 Wipro IT and BPO Services Products, Services and Solutions
5.5.4 Wipro IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.5.5 Wipro Recent Developments
5.6 Accenture
5.6.1 Accenture Profile
5.6.2 Accenture Main Business
5.6.3 Accenture IT and BPO Services Products, Services and Solutions
5.6.4 Accenture IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.6.5 Accenture Recent Developments
5.7 HCL Technologies
5.7.1 HCL Technologies Profile
5.7.2 HCL Technologies Main Business
5.7.3 HCL Technologies IT and BPO Services Products, Services and Solutions
5.7.4 HCL Technologies IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.7.5 HCL Technologies Recent Developments
5.8 Infosys
5.8.1 Infosys Profile
5.8.2 Infosys Main Business
5.8.3 Infosys IT and BPO Services Products, Services and Solutions
5.8.4 Infosys IT and BPO Services Revenue (US$ Million) & (2018-2023)
5.8.5 Infosys Recent Developments
6 North America
6.1 North America IT and BPO Services Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe IT and BPO Services Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific IT and BPO Services Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America IT and BPO Services Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa IT and BPO Services Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 IT and BPO Services Market Dynamics
11.1 IT and BPO Services Industry Trends
11.2 IT and BPO Services Market Drivers
11.3 IT and BPO Services Market Challenges
11.4 IT and BPO Services Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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