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IT Operations and Service Management (ITOSM)-Global Market Insights and Sales Trends 2025
Synopsis
IT Operations and Service Management (ITOSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
The global IT Operations and Service Management (ITOSM) market size is expected to reach US$ 3740.9 million by 2029, growing at a CAGR of 3.8% from 2023 to 2029. The market is mainly driven by the significant applications of IT Operations and Service Management (ITOSM) in various end use industries. The expanding demands from the BFSI, Telecom and IT, Government and Healthcare/Medical/Pharmaceutical, are propelling IT Operations and Service Management (ITOSM) market. ITSM, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the ITOM segment is estimated at % CAGR for the next seven-year period.
The adoption of enterprise IT has palpably been on the rise in larger organizations, small and mid-sized businesses are still not entirely sold on the idea of investing in IT operations and service management because they continue to remain skeptical about the return on investment. While this challenges the growth of the ITOSM market’s growth, it is also where untapped opportunities lie, TMR expects.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT Operations and Service Management (ITOSM), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT Operations and Service Management (ITOSM) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT Operations and Service Management (ITOSM) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT Operations and Service Management (ITOSM) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT Operations and Service Management (ITOSM) covered in this report include Microsoft Corporation, BMC Software, Oracle, IBM, HP, Broadcom and Dell, etc.
The global IT Operations and Service Management (ITOSM) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Microsoft Corporation
BMC Software
Oracle
IBM
HP
Broadcom
Dell
Global IT Operations and Service Management (ITOSM) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT Operations and Service Management (ITOSM) market, Segment by Type:
ITSM
ITOM
Global IT Operations and Service Management (ITOSM) market, by Application
BFSI
Telecom and IT
Government
Healthcare/Medical/Pharmaceutical
Aerospace/Defense
Retail/Wholesale/Distribution
Manufacturing
Education
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT Operations and Service Management (ITOSM) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
IT Operations and Service Management (ITOSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
The global IT Operations and Service Management (ITOSM) market size is expected to reach US$ 3740.9 million by 2029, growing at a CAGR of 3.8% from 2023 to 2029. The market is mainly driven by the significant applications of IT Operations and Service Management (ITOSM) in various end use industries. The expanding demands from the BFSI, Telecom and IT, Government and Healthcare/Medical/Pharmaceutical, are propelling IT Operations and Service Management (ITOSM) market. ITSM, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the ITOM segment is estimated at % CAGR for the next seven-year period.
The adoption of enterprise IT has palpably been on the rise in larger organizations, small and mid-sized businesses are still not entirely sold on the idea of investing in IT operations and service management because they continue to remain skeptical about the return on investment. While this challenges the growth of the ITOSM market’s growth, it is also where untapped opportunities lie, TMR expects.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT Operations and Service Management (ITOSM), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT Operations and Service Management (ITOSM) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT Operations and Service Management (ITOSM) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT Operations and Service Management (ITOSM) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT Operations and Service Management (ITOSM) covered in this report include Microsoft Corporation, BMC Software, Oracle, IBM, HP, Broadcom and Dell, etc.
The global IT Operations and Service Management (ITOSM) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Microsoft Corporation
BMC Software
Oracle
IBM
HP
Broadcom
Dell
Global IT Operations and Service Management (ITOSM) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT Operations and Service Management (ITOSM) market, Segment by Type:
ITSM
ITOM
Global IT Operations and Service Management (ITOSM) market, by Application
BFSI
Telecom and IT
Government
Healthcare/Medical/Pharmaceutical
Aerospace/Defense
Retail/Wholesale/Distribution
Manufacturing
Education
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT Operations and Service Management (ITOSM) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of IT Operations and Service Management (ITOSM)
1.1 IT Operations and Service Management (ITOSM) Market Overview
1.1.1 IT Operations and Service Management (ITOSM) Product Scope
1.1.2 IT Operations and Service Management (ITOSM) Market Status and Outlook
1.2 Global IT Operations and Service Management (ITOSM) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global IT Operations and Service Management (ITOSM) Market Size by Region (2018-2029)
1.4 Global IT Operations and Service Management (ITOSM) Historic Market Size by Region (2018-2023)
1.5 Global IT Operations and Service Management (ITOSM) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, IT Operations and Service Management (ITOSM) Market Size (2018-2029)
1.6.1 North America IT Operations and Service Management (ITOSM) Market Size (2018-2029)
1.6.2 Europe IT Operations and Service Management (ITOSM) Market Size (2018-2029)
1.6.3 Asia-Pacific IT Operations and Service Management (ITOSM) Market Size (2018-2029)
1.6.4 Latin America IT Operations and Service Management (ITOSM) Market Size (2018-2029)
1.6.5 Middle East & Africa IT Operations and Service Management (ITOSM) Market Size (2018-2029)
2 IT Operations and Service Management (ITOSM) Market by Type
2.1 Introduction
2.1.1 ITSM
2.1.2 ITOM
2.2 Global IT Operations and Service Management (ITOSM) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global IT Operations and Service Management (ITOSM) Historic Market Size by Type (2018-2023)
2.2.2 Global IT Operations and Service Management (ITOSM) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America IT Operations and Service Management (ITOSM) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe IT Operations and Service Management (ITOSM) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific IT Operations and Service Management (ITOSM) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America IT Operations and Service Management (ITOSM) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa IT Operations and Service Management (ITOSM) Revenue Breakdown by Type (2018-2029)
3 IT Operations and Service Management (ITOSM) Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Telecom and IT
3.1.3 Government
3.1.4 Healthcare/Medical/Pharmaceutical
3.1.5 Aerospace/Defense
3.1.6 Retail/Wholesale/Distribution
3.1.7 Manufacturing
3.1.8 Education
3.1.9 Others
3.2 Global IT Operations and Service Management (ITOSM) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global IT Operations and Service Management (ITOSM) Historic Market Size by Application (2018-2023)
3.2.2 Global IT Operations and Service Management (ITOSM) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America IT Operations and Service Management (ITOSM) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe IT Operations and Service Management (ITOSM) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific IT Operations and Service Management (ITOSM) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America IT Operations and Service Management (ITOSM) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa IT Operations and Service Management (ITOSM) Revenue Breakdown by Application (2018-2029)
4 IT Operations and Service Management (ITOSM) Competition Analysis by Players
4.1 Global IT Operations and Service Management (ITOSM) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Operations and Service Management (ITOSM) as of 2022)
4.3 Date of Key Players Enter into IT Operations and Service Management (ITOSM) Market
4.4 Global Top Players IT Operations and Service Management (ITOSM) Headquarters and Area Served
4.5 Key Players IT Operations and Service Management (ITOSM) Product Solution and Service
4.6 Competitive Status
4.6.1 IT Operations and Service Management (ITOSM) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Microsoft Corporation
5.1.1 Microsoft Corporation Profile
5.1.2 Microsoft Corporation Main Business
5.1.3 Microsoft Corporation IT Operations and Service Management (ITOSM) Products, Services and Solutions
5.1.4 Microsoft Corporation IT Operations and Service Management (ITOSM) Revenue (US$ Million) & (2018-2023)
5.1.5 Microsoft Corporation Recent Developments
5.2 BMC Software
5.2.1 BMC Software Profile
5.2.2 BMC Software Main Business
5.2.3 BMC Software IT Operations and Service Management (ITOSM) Products, Services and Solutions
5.2.4 BMC Software IT Operations and Service Management (ITOSM) Revenue (US$ Million) & (2018-2023)
5.2.5 BMC Software Recent Developments
5.3 Oracle
5.3.1 Oracle Profile
5.3.2 Oracle Main Business
5.3.3 Oracle IT Operations and Service Management (ITOSM) Products, Services and Solutions
5.3.4 Oracle IT Operations and Service Management (ITOSM) Revenue (US$ Million) & (2018-2023)
5.3.5 IBM Recent Developments
5.4 IBM
5.4.1 IBM Profile
5.4.2 IBM Main Business
5.4.3 IBM IT Operations and Service Management (ITOSM) Products, Services and Solutions
5.4.4 IBM IT Operations and Service Management (ITOSM) Revenue (US$ Million) & (2018-2023)
5.4.5 IBM Recent Developments
5.5 HP
5.5.1 HP Profile
5.5.2 HP Main Business
5.5.3 HP IT Operations and Service Management (ITOSM) Products, Services and Solutions
5.5.4 HP IT Operations and Service Management (ITOSM) Revenue (US$ Million) & (2018-2023)
5.5.5 HP Recent Developments
5.6 Broadcom
5.6.1 Broadcom Profile
5.6.2 Broadcom Main Business
5.6.3 Broadcom IT Operations and Service Management (ITOSM) Products, Services and Solutions
5.6.4 Broadcom IT Operations and Service Management (ITOSM) Revenue (US$ Million) & (2018-2023)
5.6.5 Broadcom Recent Developments
5.7 Dell
5.7.1 Dell Profile
5.7.2 Dell Main Business
5.7.3 Dell IT Operations and Service Management (ITOSM) Products, Services and Solutions
5.7.4 Dell IT Operations and Service Management (ITOSM) Revenue (US$ Million) & (2018-2023)
5.7.5 Dell Recent Developments
6 North America
6.1 North America IT Operations and Service Management (ITOSM) Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe IT Operations and Service Management (ITOSM) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific IT Operations and Service Management (ITOSM) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America IT Operations and Service Management (ITOSM) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa IT Operations and Service Management (ITOSM) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 IT Operations and Service Management (ITOSM) Market Dynamics
11.1 IT Operations and Service Management (ITOSM) Industry Trends
11.2 IT Operations and Service Management (ITOSM) Market Drivers
11.3 IT Operations and Service Management (ITOSM) Market Challenges
11.4 IT Operations and Service Management (ITOSM) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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