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IT Service Management (ITSM)-Global Market Insights and Sales Trends 2025
Synopsis
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
The global IT Service Management (ITSM) market size is expected to reach US$ 3740.9 million by 2029, growing at a CAGR of 3.8% from 2023 to 2029. The market is mainly driven by the significant applications of IT Service Management (ITSM) in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling IT Service Management (ITSM) market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-Premises segment is estimated at % CAGR for the next seven-year period.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT Service Management (ITSM), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT Service Management (ITSM) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT Service Management (ITSM) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT Service Management (ITSM) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT Service Management (ITSM) covered in this report include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, Broadcom, BMC Software, ASG Software, Axios Systems and SAP, etc.
The global IT Service Management (ITSM) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Global IT Service Management (ITSM) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT Service Management (ITSM) market, Segment by Type:
Cloud-based
On-Premises
Global IT Service Management (ITSM) market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT Service Management (ITSM) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
The global IT Service Management (ITSM) market size is expected to reach US$ 3740.9 million by 2029, growing at a CAGR of 3.8% from 2023 to 2029. The market is mainly driven by the significant applications of IT Service Management (ITSM) in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling IT Service Management (ITSM) market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-Premises segment is estimated at % CAGR for the next seven-year period.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT Service Management (ITSM), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT Service Management (ITSM) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT Service Management (ITSM) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT Service Management (ITSM) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT Service Management (ITSM) covered in this report include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, Broadcom, BMC Software, ASG Software, Axios Systems and SAP, etc.
The global IT Service Management (ITSM) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Global IT Service Management (ITSM) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT Service Management (ITSM) market, Segment by Type:
Cloud-based
On-Premises
Global IT Service Management (ITSM) market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT Service Management (ITSM) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of IT Service Management (ITSM)
1.1 IT Service Management (ITSM) Market Overview
1.1.1 IT Service Management (ITSM) Product Scope
1.1.2 IT Service Management (ITSM) Market Status and Outlook
1.2 Global IT Service Management (ITSM) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global IT Service Management (ITSM) Market Size by Region (2018-2029)
1.4 Global IT Service Management (ITSM) Historic Market Size by Region (2018-2023)
1.5 Global IT Service Management (ITSM) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, IT Service Management (ITSM) Market Size (2018-2029)
1.6.1 North America IT Service Management (ITSM) Market Size (2018-2029)
1.6.2 Europe IT Service Management (ITSM) Market Size (2018-2029)
1.6.3 Asia-Pacific IT Service Management (ITSM) Market Size (2018-2029)
1.6.4 Latin America IT Service Management (ITSM) Market Size (2018-2029)
1.6.5 Middle East & Africa IT Service Management (ITSM) Market Size (2018-2029)
2 IT Service Management (ITSM) Market by Type
2.1 Introduction
2.1.1 Cloud-based
2.1.2 On-Premises
2.2 Global IT Service Management (ITSM) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global IT Service Management (ITSM) Historic Market Size by Type (2018-2023)
2.2.2 Global IT Service Management (ITSM) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America IT Service Management (ITSM) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe IT Service Management (ITSM) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific IT Service Management (ITSM) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America IT Service Management (ITSM) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa IT Service Management (ITSM) Revenue Breakdown by Type (2018-2029)
3 IT Service Management (ITSM) Market Overview by Application
3.1 Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global IT Service Management (ITSM) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global IT Service Management (ITSM) Historic Market Size by Application (2018-2023)
3.2.2 Global IT Service Management (ITSM) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America IT Service Management (ITSM) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe IT Service Management (ITSM) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific IT Service Management (ITSM) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America IT Service Management (ITSM) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa IT Service Management (ITSM) Revenue Breakdown by Application (2018-2029)
4 IT Service Management (ITSM) Competition Analysis by Players
4.1 Global IT Service Management (ITSM) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Management (ITSM) as of 2022)
4.3 Date of Key Players Enter into IT Service Management (ITSM) Market
4.4 Global Top Players IT Service Management (ITSM) Headquarters and Area Served
4.5 Key Players IT Service Management (ITSM) Product Solution and Service
4.6 Competitive Status
4.6.1 IT Service Management (ITSM) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 ServiceNow
5.1.1 ServiceNow Profile
5.1.2 ServiceNow Main Business
5.1.3 ServiceNow IT Service Management (ITSM) Products, Services and Solutions
5.1.4 ServiceNow IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.1.5 ServiceNow Recent Developments
5.2 Atlassian
5.2.1 Atlassian Profile
5.2.2 Atlassian Main Business
5.2.3 Atlassian IT Service Management (ITSM) Products, Services and Solutions
5.2.4 Atlassian IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.2.5 Atlassian Recent Developments
5.3 Ivanti (HEAT Software)
5.3.1 Ivanti (HEAT Software) Profile
5.3.2 Ivanti (HEAT Software) Main Business
5.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Products, Services and Solutions
5.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.3.5 IBM Recent Developments
5.4 IBM
5.4.1 IBM Profile
5.4.2 IBM Main Business
5.4.3 IBM IT Service Management (ITSM) Products, Services and Solutions
5.4.4 IBM IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.4.5 IBM Recent Developments
5.5 Broadcom
5.5.1 Broadcom Profile
5.5.2 Broadcom Main Business
5.5.3 Broadcom IT Service Management (ITSM) Products, Services and Solutions
5.5.4 Broadcom IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.5.5 Broadcom Recent Developments
5.6 BMC Software
5.6.1 BMC Software Profile
5.6.2 BMC Software Main Business
5.6.3 BMC Software IT Service Management (ITSM) Products, Services and Solutions
5.6.4 BMC Software IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.6.5 BMC Software Recent Developments
5.7 ASG Software
5.7.1 ASG Software Profile
5.7.2 ASG Software Main Business
5.7.3 ASG Software IT Service Management (ITSM) Products, Services and Solutions
5.7.4 ASG Software IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.7.5 ASG Software Recent Developments
5.8 Axios Systems
5.8.1 Axios Systems Profile
5.8.2 Axios Systems Main Business
5.8.3 Axios Systems IT Service Management (ITSM) Products, Services and Solutions
5.8.4 Axios Systems IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.8.5 Axios Systems Recent Developments
5.9 SAP
5.9.1 SAP Profile
5.9.2 SAP Main Business
5.9.3 SAP IT Service Management (ITSM) Products, Services and Solutions
5.9.4 SAP IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.9.5 SAP Recent Developments
5.10 Cherwell Software
5.10.1 Cherwell Software Profile
5.10.2 Cherwell Software Main Business
5.10.3 Cherwell Software IT Service Management (ITSM) Products, Services and Solutions
5.10.4 Cherwell Software IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.10.5 Cherwell Software Recent Developments
5.11 Micro Focus (Formerly HPE)
5.11.1 Micro Focus (Formerly HPE) Profile
5.11.2 Micro Focus (Formerly HPE) Main Business
5.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Products, Services and Solutions
5.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.11.5 Micro Focus (Formerly HPE) Recent Developments
5.12 Freshworks
5.12.1 Freshworks Profile
5.12.2 Freshworks Main Business
5.12.3 Freshworks IT Service Management (ITSM) Products, Services and Solutions
5.12.4 Freshworks IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.12.5 Freshworks Recent Developments
5.13 Ultimo
5.13.1 Ultimo Profile
5.13.2 Ultimo Main Business
5.13.3 Ultimo IT Service Management (ITSM) Products, Services and Solutions
5.13.4 Ultimo IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.13.5 Ultimo Recent Developments
5.14 Epicor
5.14.1 Epicor Profile
5.14.2 Epicor Main Business
5.14.3 Epicor IT Service Management (ITSM) Products, Services and Solutions
5.14.4 Epicor IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.14.5 Epicor Recent Developments
5.15 TOPdesk
5.15.1 TOPdesk Profile
5.15.2 TOPdesk Main Business
5.15.3 TOPdesk IT Service Management (ITSM) Products, Services and Solutions
5.15.4 TOPdesk IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.15.5 TOPdesk Recent Developments
5.16 Samanage
5.16.1 Samanage Profile
5.16.2 Samanage Main Business
5.16.3 Samanage IT Service Management (ITSM) Products, Services and Solutions
5.16.4 Samanage IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.16.5 Samanage Recent Developments
5.17 Agiloft Service
5.17.1 Agiloft Service Profile
5.17.2 Agiloft Service Main Business
5.17.3 Agiloft Service IT Service Management (ITSM) Products, Services and Solutions
5.17.4 Agiloft Service IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.17.5 Agiloft Service Recent Developments
5.18 Symantec
5.18.1 Symantec Profile
5.18.2 Symantec Main Business
5.18.3 Symantec IT Service Management (ITSM) Products, Services and Solutions
5.18.4 Symantec IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.18.5 Symantec Recent Developments
5.19 SysAid
5.19.1 SysAid Profile
5.19.2 SysAid Main Business
5.19.3 SysAid IT Service Management (ITSM) Products, Services and Solutions
5.19.4 SysAid IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.19.5 SysAid Recent Developments
5.20 SolarWinds
5.20.1 SolarWinds Profile
5.20.2 SolarWinds Main Business
5.20.3 SolarWinds IT Service Management (ITSM) Products, Services and Solutions
5.20.4 SolarWinds IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.20.5 SolarWinds Recent Developments
5.21 Autotask
5.21.1 Autotask Profile
5.21.2 Autotask Main Business
5.21.3 Autotask IT Service Management (ITSM) Products, Services and Solutions
5.21.4 Autotask IT Service Management (ITSM) Revenue (US$ Million) & (2018-2023)
5.21.5 Autotask Recent Developments
6 North America
6.1 North America IT Service Management (ITSM) Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe IT Service Management (ITSM) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific IT Service Management (ITSM) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America IT Service Management (ITSM) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa IT Service Management (ITSM) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 IT Service Management (ITSM) Market Dynamics
11.1 IT Service Management (ITSM) Industry Trends
11.2 IT Service Management (ITSM) Market Drivers
11.3 IT Service Management (ITSM) Market Challenges
11.4 IT Service Management (ITSM) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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