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IT Service Management Tools-Global Market Insights and Sales Trends 2025
Synopsis
IT service management tools enable organizations in IT operations to effectively support their production atmosphere. IT service management tools expedite the workflows and tasks related to the management and delivery of high quality IT services.
The global IT Service Management Tools market size is expected to reach US$ 3740.9 million by 2029, growing at a CAGR of 3.8% from 2023 to 2029. The market is mainly driven by the significant applications of IT Service Management Tools in various end use industries. The expanding demands from the BFSI, IT and ITES, Telecommunication and Media and Entertainment, are propelling IT Service Management Tools market. On-Premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud segment is estimated at % CAGR for the next seven-year period.
The global IT service management tools market is anticipated to grow at a robust rate to reach a significant value by the end of the assessment period. BFSI segment in the industry category is expected to be the largest segment in terms of market share or revenue generation.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT Service Management Tools, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT Service Management Tools market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT Service Management Tools market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT Service Management Tools sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT Service Management Tools covered in this report include ServiceNow, Atlassian, IBM, Broadcom, BMC Software, Ivanti Software, ASG Software, Axios Systems and SAP, etc.
The global IT Service Management Tools market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
Atlassian
IBM
Broadcom
BMC Software
Ivanti Software
ASG Software
Axios Systems
SAP
Cherwell Software
Global IT Service Management Tools market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT Service Management Tools market, Segment by Type:
On-Premise
Cloud
Global IT Service Management Tools market, by Application
BFSI
IT and ITES
Telecommunication
Media and Entertainment
Retail
Utilities
Manufacturing
Education
Government
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT Service Management Tools companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
IT service management tools enable organizations in IT operations to effectively support their production atmosphere. IT service management tools expedite the workflows and tasks related to the management and delivery of high quality IT services.
The global IT Service Management Tools market size is expected to reach US$ 3740.9 million by 2029, growing at a CAGR of 3.8% from 2023 to 2029. The market is mainly driven by the significant applications of IT Service Management Tools in various end use industries. The expanding demands from the BFSI, IT and ITES, Telecommunication and Media and Entertainment, are propelling IT Service Management Tools market. On-Premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud segment is estimated at % CAGR for the next seven-year period.
The global IT service management tools market is anticipated to grow at a robust rate to reach a significant value by the end of the assessment period. BFSI segment in the industry category is expected to be the largest segment in terms of market share or revenue generation.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT Service Management Tools, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT Service Management Tools market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT Service Management Tools market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT Service Management Tools sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT Service Management Tools covered in this report include ServiceNow, Atlassian, IBM, Broadcom, BMC Software, Ivanti Software, ASG Software, Axios Systems and SAP, etc.
The global IT Service Management Tools market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
Atlassian
IBM
Broadcom
BMC Software
Ivanti Software
ASG Software
Axios Systems
SAP
Cherwell Software
Global IT Service Management Tools market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT Service Management Tools market, Segment by Type:
On-Premise
Cloud
Global IT Service Management Tools market, by Application
BFSI
IT and ITES
Telecommunication
Media and Entertainment
Retail
Utilities
Manufacturing
Education
Government
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT Service Management Tools companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of IT Service Management Tools
1.1 IT Service Management Tools Market Overview
1.1.1 IT Service Management Tools Product Scope
1.1.2 IT Service Management Tools Market Status and Outlook
1.2 Global IT Service Management Tools Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global IT Service Management Tools Market Size by Region (2018-2029)
1.4 Global IT Service Management Tools Historic Market Size by Region (2018-2023)
1.5 Global IT Service Management Tools Market Size Forecast by Region (2024-2029)
1.6 Key Regions, IT Service Management Tools Market Size (2018-2029)
1.6.1 North America IT Service Management Tools Market Size (2018-2029)
1.6.2 Europe IT Service Management Tools Market Size (2018-2029)
1.6.3 Asia-Pacific IT Service Management Tools Market Size (2018-2029)
1.6.4 Latin America IT Service Management Tools Market Size (2018-2029)
1.6.5 Middle East & Africa IT Service Management Tools Market Size (2018-2029)
2 IT Service Management Tools Market by Type
2.1 Introduction
2.1.1 On-Premise
2.1.2 Cloud
2.2 Global IT Service Management Tools Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global IT Service Management Tools Historic Market Size by Type (2018-2023)
2.2.2 Global IT Service Management Tools Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America IT Service Management Tools Revenue Breakdown by Type (2018-2029)
2.3.2 Europe IT Service Management Tools Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific IT Service Management Tools Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America IT Service Management Tools Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa IT Service Management Tools Revenue Breakdown by Type (2018-2029)
3 IT Service Management Tools Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 IT and ITES
3.1.3 Telecommunication
3.1.4 Media and Entertainment
3.1.5 Retail
3.1.6 Utilities
3.1.7 Manufacturing
3.1.8 Education
3.1.9 Government
3.2 Global IT Service Management Tools Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global IT Service Management Tools Historic Market Size by Application (2018-2023)
3.2.2 Global IT Service Management Tools Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America IT Service Management Tools Revenue Breakdown by Application (2018-2029)
3.3.2 Europe IT Service Management Tools Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific IT Service Management Tools Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America IT Service Management Tools Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa IT Service Management Tools Revenue Breakdown by Application (2018-2029)
4 IT Service Management Tools Competition Analysis by Players
4.1 Global IT Service Management Tools Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Management Tools as of 2022)
4.3 Date of Key Players Enter into IT Service Management Tools Market
4.4 Global Top Players IT Service Management Tools Headquarters and Area Served
4.5 Key Players IT Service Management Tools Product Solution and Service
4.6 Competitive Status
4.6.1 IT Service Management Tools Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 ServiceNow
5.1.1 ServiceNow Profile
5.1.2 ServiceNow Main Business
5.1.3 ServiceNow IT Service Management Tools Products, Services and Solutions
5.1.4 ServiceNow IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.1.5 ServiceNow Recent Developments
5.2 Atlassian
5.2.1 Atlassian Profile
5.2.2 Atlassian Main Business
5.2.3 Atlassian IT Service Management Tools Products, Services and Solutions
5.2.4 Atlassian IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.2.5 Atlassian Recent Developments
5.3 IBM
5.3.1 IBM Profile
5.3.2 IBM Main Business
5.3.3 IBM IT Service Management Tools Products, Services and Solutions
5.3.4 IBM IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.3.5 Broadcom Recent Developments
5.4 Broadcom
5.4.1 Broadcom Profile
5.4.2 Broadcom Main Business
5.4.3 Broadcom IT Service Management Tools Products, Services and Solutions
5.4.4 Broadcom IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.4.5 Broadcom Recent Developments
5.5 BMC Software
5.5.1 BMC Software Profile
5.5.2 BMC Software Main Business
5.5.3 BMC Software IT Service Management Tools Products, Services and Solutions
5.5.4 BMC Software IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.5.5 BMC Software Recent Developments
5.6 Ivanti Software
5.6.1 Ivanti Software Profile
5.6.2 Ivanti Software Main Business
5.6.3 Ivanti Software IT Service Management Tools Products, Services and Solutions
5.6.4 Ivanti Software IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.6.5 Ivanti Software Recent Developments
5.7 ASG Software
5.7.1 ASG Software Profile
5.7.2 ASG Software Main Business
5.7.3 ASG Software IT Service Management Tools Products, Services and Solutions
5.7.4 ASG Software IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.7.5 ASG Software Recent Developments
5.8 Axios Systems
5.8.1 Axios Systems Profile
5.8.2 Axios Systems Main Business
5.8.3 Axios Systems IT Service Management Tools Products, Services and Solutions
5.8.4 Axios Systems IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.8.5 Axios Systems Recent Developments
5.9 SAP
5.9.1 SAP Profile
5.9.2 SAP Main Business
5.9.3 SAP IT Service Management Tools Products, Services and Solutions
5.9.4 SAP IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.9.5 SAP Recent Developments
5.10 Cherwell Software
5.10.1 Cherwell Software Profile
5.10.2 Cherwell Software Main Business
5.10.3 Cherwell Software IT Service Management Tools Products, Services and Solutions
5.10.4 Cherwell Software IT Service Management Tools Revenue (US$ Million) & (2018-2023)
5.10.5 Cherwell Software Recent Developments
6 North America
6.1 North America IT Service Management Tools Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe IT Service Management Tools Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific IT Service Management Tools Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America IT Service Management Tools Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa IT Service Management Tools Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 IT Service Management Tools Market Dynamics
11.1 IT Service Management Tools Industry Trends
11.2 IT Service Management Tools Market Drivers
11.3 IT Service Management Tools Market Challenges
11.4 IT Service Management Tools Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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