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ITSM-Global Market Insights and Sales Trends 2025
Synopsis
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
The global ITSM market size is expected to reach US$ 9164.8 million by 2029, growing at a CAGR of 14.9% from 2023 to 2029. The market is mainly driven by the significant applications of ITSM in various end use industries. The expanding demands from the Banking, Financial Services, and Insurance (BFSI), Telecommunication and IT, Healthcare and Life Sciences and Retail and Consumer Packaged Goods (CPG), are propelling ITSM market. Service Portfolio Management, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Configuration and Change Management segment is estimated at % CAGR for the next seven-year period.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for ITSM, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global ITSM market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global ITSM market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, ITSM sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of ITSM covered in this report include BMC Software, Broadcom, Servicenow, Cherwell Software, HPE, Citrix Systems, Axios Systems, IBM and Heat Software, etc.
The global ITSM market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
BMC Software
Broadcom
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill
Global ITSM market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global ITSM market, Segment by Type:
Service Portfolio Management
Configuration and Change Management
Service Desk Software
Operations and Performance Management
Dashboard, Reporting and Analytics
Global ITSM market, by Application
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and Life Sciences
Retail and Consumer Packaged Goods (CPG)
Government and Public Sector
Energy and Utilities
Travel and Hospitality
Manufacturing
Education
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of ITSM companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
The global ITSM market size is expected to reach US$ 9164.8 million by 2029, growing at a CAGR of 14.9% from 2023 to 2029. The market is mainly driven by the significant applications of ITSM in various end use industries. The expanding demands from the Banking, Financial Services, and Insurance (BFSI), Telecommunication and IT, Healthcare and Life Sciences and Retail and Consumer Packaged Goods (CPG), are propelling ITSM market. Service Portfolio Management, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Configuration and Change Management segment is estimated at % CAGR for the next seven-year period.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for ITSM, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global ITSM market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global ITSM market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, ITSM sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of ITSM covered in this report include BMC Software, Broadcom, Servicenow, Cherwell Software, HPE, Citrix Systems, Axios Systems, IBM and Heat Software, etc.
The global ITSM market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
BMC Software
Broadcom
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill
Global ITSM market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global ITSM market, Segment by Type:
Service Portfolio Management
Configuration and Change Management
Service Desk Software
Operations and Performance Management
Dashboard, Reporting and Analytics
Global ITSM market, by Application
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and Life Sciences
Retail and Consumer Packaged Goods (CPG)
Government and Public Sector
Energy and Utilities
Travel and Hospitality
Manufacturing
Education
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of ITSM companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of ITSM
1.1 ITSM Market Overview
1.1.1 ITSM Product Scope
1.1.2 ITSM Market Status and Outlook
1.2 Global ITSM Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global ITSM Market Size by Region (2018-2029)
1.4 Global ITSM Historic Market Size by Region (2018-2023)
1.5 Global ITSM Market Size Forecast by Region (2024-2029)
1.6 Key Regions, ITSM Market Size (2018-2029)
1.6.1 North America ITSM Market Size (2018-2029)
1.6.2 Europe ITSM Market Size (2018-2029)
1.6.3 Asia-Pacific ITSM Market Size (2018-2029)
1.6.4 Latin America ITSM Market Size (2018-2029)
1.6.5 Middle East & Africa ITSM Market Size (2018-2029)
2 ITSM Market by Type
2.1 Introduction
2.1.1 Service Portfolio Management
2.1.2 Configuration and Change Management
2.1.3 Service Desk Software
2.1.4 Operations and Performance Management
2.1.5 Dashboard, Reporting and Analytics
2.2 Global ITSM Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global ITSM Historic Market Size by Type (2018-2023)
2.2.2 Global ITSM Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America ITSM Revenue Breakdown by Type (2018-2029)
2.3.2 Europe ITSM Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific ITSM Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America ITSM Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa ITSM Revenue Breakdown by Type (2018-2029)
3 ITSM Market Overview by Application
3.1 Introduction
3.1.1 Banking, Financial Services, and Insurance (BFSI)
3.1.2 Telecommunication and IT
3.1.3 Healthcare and Life Sciences
3.1.4 Retail and Consumer Packaged Goods (CPG)
3.1.5 Government and Public Sector
3.1.6 Energy and Utilities
3.1.7 Travel and Hospitality
3.1.8 Manufacturing
3.1.9 Education
3.2 Global ITSM Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global ITSM Historic Market Size by Application (2018-2023)
3.2.2 Global ITSM Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America ITSM Revenue Breakdown by Application (2018-2029)
3.3.2 Europe ITSM Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific ITSM Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America ITSM Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa ITSM Revenue Breakdown by Application (2018-2029)
4 ITSM Competition Analysis by Players
4.1 Global ITSM Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in ITSM as of 2022)
4.3 Date of Key Players Enter into ITSM Market
4.4 Global Top Players ITSM Headquarters and Area Served
4.5 Key Players ITSM Product Solution and Service
4.6 Competitive Status
4.6.1 ITSM Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 BMC Software
5.1.1 BMC Software Profile
5.1.2 BMC Software Main Business
5.1.3 BMC Software ITSM Products, Services and Solutions
5.1.4 BMC Software ITSM Revenue (US$ Million) & (2018-2023)
5.1.5 BMC Software Recent Developments
5.2 Broadcom
5.2.1 Broadcom Profile
5.2.2 Broadcom Main Business
5.2.3 Broadcom ITSM Products, Services and Solutions
5.2.4 Broadcom ITSM Revenue (US$ Million) & (2018-2023)
5.2.5 Broadcom Recent Developments
5.3 Servicenow
5.3.1 Servicenow Profile
5.3.2 Servicenow Main Business
5.3.3 Servicenow ITSM Products, Services and Solutions
5.3.4 Servicenow ITSM Revenue (US$ Million) & (2018-2023)
5.3.5 Cherwell Software Recent Developments
5.4 Cherwell Software
5.4.1 Cherwell Software Profile
5.4.2 Cherwell Software Main Business
5.4.3 Cherwell Software ITSM Products, Services and Solutions
5.4.4 Cherwell Software ITSM Revenue (US$ Million) & (2018-2023)
5.4.5 Cherwell Software Recent Developments
5.5 HPE
5.5.1 HPE Profile
5.5.2 HPE Main Business
5.5.3 HPE ITSM Products, Services and Solutions
5.5.4 HPE ITSM Revenue (US$ Million) & (2018-2023)
5.5.5 HPE Recent Developments
5.6 Citrix Systems
5.6.1 Citrix Systems Profile
5.6.2 Citrix Systems Main Business
5.6.3 Citrix Systems ITSM Products, Services and Solutions
5.6.4 Citrix Systems ITSM Revenue (US$ Million) & (2018-2023)
5.6.5 Citrix Systems Recent Developments
5.7 Axios Systems
5.7.1 Axios Systems Profile
5.7.2 Axios Systems Main Business
5.7.3 Axios Systems ITSM Products, Services and Solutions
5.7.4 Axios Systems ITSM Revenue (US$ Million) & (2018-2023)
5.7.5 Axios Systems Recent Developments
5.8 IBM
5.8.1 IBM Profile
5.8.2 IBM Main Business
5.8.3 IBM ITSM Products, Services and Solutions
5.8.4 IBM ITSM Revenue (US$ Million) & (2018-2023)
5.8.5 IBM Recent Developments
5.9 Heat Software
5.9.1 Heat Software Profile
5.9.2 Heat Software Main Business
5.9.3 Heat Software ITSM Products, Services and Solutions
5.9.4 Heat Software ITSM Revenue (US$ Million) & (2018-2023)
5.9.5 Heat Software Recent Developments
5.10 Hornbill
5.10.1 Hornbill Profile
5.10.2 Hornbill Main Business
5.10.3 Hornbill ITSM Products, Services and Solutions
5.10.4 Hornbill ITSM Revenue (US$ Million) & (2018-2023)
5.10.5 Hornbill Recent Developments
6 North America
6.1 North America ITSM Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe ITSM Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific ITSM Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America ITSM Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa ITSM Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 ITSM Market Dynamics
11.1 ITSM Industry Trends
11.2 ITSM Market Drivers
11.3 ITSM Market Challenges
11.4 ITSM Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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