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Phone Call Recording Software Solution-Global Market Insights and Sales Trends 2025
Synopsis
Call recording software is used to record and capture audio conversations from voice calls (also known as VoIP), video calls, or traditional telephone calls. Recorded calls can either be stored in the cloud or locally on the individual’s computer. Many call recording solutions not only record the calls and store them, but offer call or meeting analytics as well.
The global Phone Call Recording Software Solution market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Phone Call Recording Software Solution in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Phone Call Recording Software Solution market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Phone Call Recording Software Solution market, driven by demand from China, the second largest economy with some signs of stabilising, the Phone Call Recording Software Solution market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Phone Call Recording Software Solution, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Phone Call Recording Software Solution market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Phone Call Recording Software Solution market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Phone Call Recording Software Solution sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Phone Call Recording Software Solution covered in this report include Kixie PowerCall, Primo Dialler, XCALLY, PhoneBurner, VanillaSoft, Bright Pattern, LiveAgent, 800response and Wingman, etc.
The global Phone Call Recording Software Solution market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Kixie PowerCall
Primo Dialler
XCALLY
PhoneBurner
VanillaSoft
Bright Pattern
LiveAgent
800response
Wingman
Gong.io
AVOXI
wolkvox
CallTrackingMetrics
UJET
HoduCC
Aloware
Monster VoIP
Talkdesk
Myphoner
Convirza
CloudAgent
Dialpad
CloudTalk
Freshdesk
VICIdial
Global Phone Call Recording Software Solution market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Phone Call Recording Software Solution market, Segment by Type:
On-premise
Cloud-based
Global Phone Call Recording Software Solution market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Phone Call Recording Software Solution companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Call recording software is used to record and capture audio conversations from voice calls (also known as VoIP), video calls, or traditional telephone calls. Recorded calls can either be stored in the cloud or locally on the individual’s computer. Many call recording solutions not only record the calls and store them, but offer call or meeting analytics as well.
The global Phone Call Recording Software Solution market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Phone Call Recording Software Solution in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Phone Call Recording Software Solution market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Phone Call Recording Software Solution market, driven by demand from China, the second largest economy with some signs of stabilising, the Phone Call Recording Software Solution market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Phone Call Recording Software Solution, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Phone Call Recording Software Solution market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Phone Call Recording Software Solution market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Phone Call Recording Software Solution sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Phone Call Recording Software Solution covered in this report include Kixie PowerCall, Primo Dialler, XCALLY, PhoneBurner, VanillaSoft, Bright Pattern, LiveAgent, 800response and Wingman, etc.
The global Phone Call Recording Software Solution market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Kixie PowerCall
Primo Dialler
XCALLY
PhoneBurner
VanillaSoft
Bright Pattern
LiveAgent
800response
Wingman
Gong.io
AVOXI
wolkvox
CallTrackingMetrics
UJET
HoduCC
Aloware
Monster VoIP
Talkdesk
Myphoner
Convirza
CloudAgent
Dialpad
CloudTalk
Freshdesk
VICIdial
Global Phone Call Recording Software Solution market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Phone Call Recording Software Solution market, Segment by Type:
On-premise
Cloud-based
Global Phone Call Recording Software Solution market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Phone Call Recording Software Solution companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Phone Call Recording Software Solution
1.1 Phone Call Recording Software Solution Market Overview
1.1.1 Phone Call Recording Software Solution Product Scope
1.1.2 Phone Call Recording Software Solution Market Status and Outlook
1.2 Global Phone Call Recording Software Solution Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Phone Call Recording Software Solution Market Size by Region (2018-2029)
1.4 Global Phone Call Recording Software Solution Historic Market Size by Region (2018-2023)
1.5 Global Phone Call Recording Software Solution Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Phone Call Recording Software Solution Market Size (2018-2029)
1.6.1 North America Phone Call Recording Software Solution Market Size (2018-2029)
1.6.2 Europe Phone Call Recording Software Solution Market Size (2018-2029)
1.6.3 Asia-Pacific Phone Call Recording Software Solution Market Size (2018-2029)
1.6.4 Latin America Phone Call Recording Software Solution Market Size (2018-2029)
1.6.5 Middle East & Africa Phone Call Recording Software Solution Market Size (2018-2029)
2 Phone Call Recording Software Solution Market by Type
2.1 Introduction
2.1.1 On-premise
2.1.2 Cloud-based
2.2 Global Phone Call Recording Software Solution Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Phone Call Recording Software Solution Historic Market Size by Type (2018-2023)
2.2.2 Global Phone Call Recording Software Solution Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Phone Call Recording Software Solution Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Phone Call Recording Software Solution Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Phone Call Recording Software Solution Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Phone Call Recording Software Solution Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Phone Call Recording Software Solution Revenue Breakdown by Type (2018-2029)
3 Phone Call Recording Software Solution Market Overview by Application
3.1 Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global Phone Call Recording Software Solution Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Phone Call Recording Software Solution Historic Market Size by Application (2018-2023)
3.2.2 Global Phone Call Recording Software Solution Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Phone Call Recording Software Solution Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Phone Call Recording Software Solution Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Phone Call Recording Software Solution Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Phone Call Recording Software Solution Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Phone Call Recording Software Solution Revenue Breakdown by Application (2018-2029)
4 Phone Call Recording Software Solution Competition Analysis by Players
4.1 Global Phone Call Recording Software Solution Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Phone Call Recording Software Solution as of 2022)
4.3 Date of Key Players Enter into Phone Call Recording Software Solution Market
4.4 Global Top Players Phone Call Recording Software Solution Headquarters and Area Served
4.5 Key Players Phone Call Recording Software Solution Product Solution and Service
4.6 Competitive Status
4.6.1 Phone Call Recording Software Solution Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Kixie PowerCall
5.1.1 Kixie PowerCall Profile
5.1.2 Kixie PowerCall Main Business
5.1.3 Kixie PowerCall Phone Call Recording Software Solution Products, Services and Solutions
5.1.4 Kixie PowerCall Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.1.5 Kixie PowerCall Recent Developments
5.2 Primo Dialler
5.2.1 Primo Dialler Profile
5.2.2 Primo Dialler Main Business
5.2.3 Primo Dialler Phone Call Recording Software Solution Products, Services and Solutions
5.2.4 Primo Dialler Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.2.5 Primo Dialler Recent Developments
5.3 XCALLY
5.3.1 XCALLY Profile
5.3.2 XCALLY Main Business
5.3.3 XCALLY Phone Call Recording Software Solution Products, Services and Solutions
5.3.4 XCALLY Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.3.5 PhoneBurner Recent Developments
5.4 PhoneBurner
5.4.1 PhoneBurner Profile
5.4.2 PhoneBurner Main Business
5.4.3 PhoneBurner Phone Call Recording Software Solution Products, Services and Solutions
5.4.4 PhoneBurner Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.4.5 PhoneBurner Recent Developments
5.5 VanillaSoft
5.5.1 VanillaSoft Profile
5.5.2 VanillaSoft Main Business
5.5.3 VanillaSoft Phone Call Recording Software Solution Products, Services and Solutions
5.5.4 VanillaSoft Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.5.5 VanillaSoft Recent Developments
5.6 Bright Pattern
5.6.1 Bright Pattern Profile
5.6.2 Bright Pattern Main Business
5.6.3 Bright Pattern Phone Call Recording Software Solution Products, Services and Solutions
5.6.4 Bright Pattern Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.6.5 Bright Pattern Recent Developments
5.7 LiveAgent
5.7.1 LiveAgent Profile
5.7.2 LiveAgent Main Business
5.7.3 LiveAgent Phone Call Recording Software Solution Products, Services and Solutions
5.7.4 LiveAgent Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.7.5 LiveAgent Recent Developments
5.8 800response
5.8.1 800response Profile
5.8.2 800response Main Business
5.8.3 800response Phone Call Recording Software Solution Products, Services and Solutions
5.8.4 800response Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.8.5 800response Recent Developments
5.9 Wingman
5.9.1 Wingman Profile
5.9.2 Wingman Main Business
5.9.3 Wingman Phone Call Recording Software Solution Products, Services and Solutions
5.9.4 Wingman Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.9.5 Wingman Recent Developments
5.10 Gong.io
5.10.1 Gong.io Profile
5.10.2 Gong.io Main Business
5.10.3 Gong.io Phone Call Recording Software Solution Products, Services and Solutions
5.10.4 Gong.io Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.10.5 Gong.io Recent Developments
5.11 AVOXI
5.11.1 AVOXI Profile
5.11.2 AVOXI Main Business
5.11.3 AVOXI Phone Call Recording Software Solution Products, Services and Solutions
5.11.4 AVOXI Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.11.5 AVOXI Recent Developments
5.12 wolkvox
5.12.1 wolkvox Profile
5.12.2 wolkvox Main Business
5.12.3 wolkvox Phone Call Recording Software Solution Products, Services and Solutions
5.12.4 wolkvox Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.12.5 wolkvox Recent Developments
5.13 CallTrackingMetrics
5.13.1 CallTrackingMetrics Profile
5.13.2 CallTrackingMetrics Main Business
5.13.3 CallTrackingMetrics Phone Call Recording Software Solution Products, Services and Solutions
5.13.4 CallTrackingMetrics Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.13.5 CallTrackingMetrics Recent Developments
5.14 UJET
5.14.1 UJET Profile
5.14.2 UJET Main Business
5.14.3 UJET Phone Call Recording Software Solution Products, Services and Solutions
5.14.4 UJET Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.14.5 UJET Recent Developments
5.15 HoduCC
5.15.1 HoduCC Profile
5.15.2 HoduCC Main Business
5.15.3 HoduCC Phone Call Recording Software Solution Products, Services and Solutions
5.15.4 HoduCC Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.15.5 HoduCC Recent Developments
5.16 Aloware
5.16.1 Aloware Profile
5.16.2 Aloware Main Business
5.16.3 Aloware Phone Call Recording Software Solution Products, Services and Solutions
5.16.4 Aloware Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.16.5 Aloware Recent Developments
5.17 Monster VoIP
5.17.1 Monster VoIP Profile
5.17.2 Monster VoIP Main Business
5.17.3 Monster VoIP Phone Call Recording Software Solution Products, Services and Solutions
5.17.4 Monster VoIP Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.17.5 Monster VoIP Recent Developments
5.18 Talkdesk
5.18.1 Talkdesk Profile
5.18.2 Talkdesk Main Business
5.18.3 Talkdesk Phone Call Recording Software Solution Products, Services and Solutions
5.18.4 Talkdesk Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.18.5 Talkdesk Recent Developments
5.19 Myphoner
5.19.1 Myphoner Profile
5.19.2 Myphoner Main Business
5.19.3 Myphoner Phone Call Recording Software Solution Products, Services and Solutions
5.19.4 Myphoner Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.19.5 Myphoner Recent Developments
5.20 Convirza
5.20.1 Convirza Profile
5.20.2 Convirza Main Business
5.20.3 Convirza Phone Call Recording Software Solution Products, Services and Solutions
5.20.4 Convirza Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.20.5 Convirza Recent Developments
5.21 CloudAgent
5.21.1 CloudAgent Profile
5.21.2 CloudAgent Main Business
5.21.3 CloudAgent Phone Call Recording Software Solution Products, Services and Solutions
5.21.4 CloudAgent Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.21.5 CloudAgent Recent Developments
5.22 Dialpad
5.22.1 Dialpad Profile
5.22.2 Dialpad Main Business
5.22.3 Dialpad Phone Call Recording Software Solution Products, Services and Solutions
5.22.4 Dialpad Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.22.5 Dialpad Recent Developments
5.23 CloudTalk
5.23.1 CloudTalk Profile
5.23.2 CloudTalk Main Business
5.23.3 CloudTalk Phone Call Recording Software Solution Products, Services and Solutions
5.23.4 CloudTalk Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.23.5 CloudTalk Recent Developments
5.24 Freshdesk
5.24.1 Freshdesk Profile
5.24.2 Freshdesk Main Business
5.24.3 Freshdesk Phone Call Recording Software Solution Products, Services and Solutions
5.24.4 Freshdesk Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.24.5 Freshdesk Recent Developments
5.25 VICIdial
5.25.1 VICIdial Profile
5.25.2 VICIdial Main Business
5.25.3 VICIdial Phone Call Recording Software Solution Products, Services and Solutions
5.25.4 VICIdial Phone Call Recording Software Solution Revenue (US$ Million) & (2018-2023)
5.25.5 VICIdial Recent Developments
6 North America
6.1 North America Phone Call Recording Software Solution Market Size by Country (2018-2029)
6.2 United States
6.3 Canada
7 Europe
7.1 Europe Phone Call Recording Software Solution Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Phone Call Recording Software Solution Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Phone Call Recording Software Solution Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Phone Call Recording Software Solution Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Phone Call Recording Software Solution Market Dynamics
11.1 Phone Call Recording Software Solution Industry Trends
11.2 Phone Call Recording Software Solution Market Drivers
11.3 Phone Call Recording Software Solution Market Challenges
11.4 Phone Call Recording Software Solution Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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