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SaaS-based CRM Software-Global Market Insights and Sales Trends 2025
Synopsis
A CRM Software helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. SAAS-Based CRM Software offers complete mobility and access to an ecosystem of bespoke apps.
The global SaaS-based CRM Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of SaaS-based CRM Software in various end use industries. The expanding demands from the SME and Large Enterprise, are propelling SaaS-based CRM Software market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-premises segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for SaaS-based CRM Software market, driven by demand from China, the second largest economy with some signs of stabilising, the SaaS-based CRM Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for SaaS-based CRM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global SaaS-based CRM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global SaaS-based CRM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, SaaS-based CRM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of SaaS-based CRM Software covered in this report include Salesforce, Oracle, Aplicor, SAP, Microsoft, NetSuite, SugarCRM, AppShore and Commence, etc.
The global SaaS-based CRM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce
Oracle
Aplicor
SAP
Microsoft
NetSuite
SugarCRM
AppShore
Commence
aprimo
Highrise
Sage CRM
Infusionsoft
Apprenda
IBM
Zoho
Software AG
800APPs
Xtools
Global SaaS-based CRM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global SaaS-based CRM Software market, Segment by Type:
Cloud-based
On-premises
Global SaaS-based CRM Software market, by Application
SME
Large Enterprise
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of SaaS-based CRM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
A CRM Software helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. SAAS-Based CRM Software offers complete mobility and access to an ecosystem of bespoke apps.
The global SaaS-based CRM Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of SaaS-based CRM Software in various end use industries. The expanding demands from the SME and Large Enterprise, are propelling SaaS-based CRM Software market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-premises segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for SaaS-based CRM Software market, driven by demand from China, the second largest economy with some signs of stabilising, the SaaS-based CRM Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for SaaS-based CRM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global SaaS-based CRM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global SaaS-based CRM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, SaaS-based CRM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of SaaS-based CRM Software covered in this report include Salesforce, Oracle, Aplicor, SAP, Microsoft, NetSuite, SugarCRM, AppShore and Commence, etc.
The global SaaS-based CRM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce
Oracle
Aplicor
SAP
Microsoft
NetSuite
SugarCRM
AppShore
Commence
aprimo
Highrise
Sage CRM
Infusionsoft
Apprenda
IBM
Zoho
Software AG
800APPs
Xtools
Global SaaS-based CRM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global SaaS-based CRM Software market, Segment by Type:
Cloud-based
On-premises
Global SaaS-based CRM Software market, by Application
SME
Large Enterprise
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of SaaS-based CRM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of SaaS-based CRM Software
1.1 SaaS-based CRM Software Market Overview
1.1.1 SaaS-based CRM Software Product Scope
1.1.2 SaaS-based CRM Software Market Status and Outlook
1.2 Global SaaS-based CRM Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global SaaS-based CRM Software Market Size by Region (2018-2029)
1.4 Global SaaS-based CRM Software Historic Market Size by Region (2018-2023)
1.5 Global SaaS-based CRM Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, SaaS-based CRM Software Market Size (2018-2029)
1.6.1 North America SaaS-based CRM Software Market Size (2018-2029)
1.6.2 Europe SaaS-based CRM Software Market Size (2018-2029)
1.6.3 Asia-Pacific SaaS-based CRM Software Market Size (2018-2029)
1.6.4 Latin America SaaS-based CRM Software Market Size (2018-2029)
1.6.5 Middle East & Africa SaaS-based CRM Software Market Size (2018-2029)
2 SaaS-based CRM Software Market by Type
2.1 Introduction
2.1.1 Cloud-based
2.1.2 On-premises
2.2 Global SaaS-based CRM Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global SaaS-based CRM Software Historic Market Size by Type (2018-2023)
2.2.2 Global SaaS-based CRM Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America SaaS-based CRM Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe SaaS-based CRM Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific SaaS-based CRM Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America SaaS-based CRM Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa SaaS-based CRM Software Revenue Breakdown by Type (2018-2029)
3 SaaS-based CRM Software Market Overview by Application
3.1 Introduction
3.1.1 SME
3.1.2 Large Enterprise
3.2 Global SaaS-based CRM Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global SaaS-based CRM Software Historic Market Size by Application (2018-2023)
3.2.2 Global SaaS-based CRM Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America SaaS-based CRM Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe SaaS-based CRM Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific SaaS-based CRM Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America SaaS-based CRM Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa SaaS-based CRM Software Revenue Breakdown by Application (2018-2029)
4 SaaS-based CRM Software Competition Analysis by Players
4.1 Global SaaS-based CRM Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in SaaS-based CRM Software as of 2022)
4.3 Date of Key Players Enter into SaaS-based CRM Software Market
4.4 Global Top Players SaaS-based CRM Software Headquarters and Area Served
4.5 Key Players SaaS-based CRM Software Product Solution and Service
4.6 Competitive Status
4.6.1 SaaS-based CRM Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Salesforce
5.1.1 Salesforce Profile
5.1.2 Salesforce Main Business
5.1.3 Salesforce SaaS-based CRM Software Products, Services and Solutions
5.1.4 Salesforce SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.1.5 Salesforce Recent Developments
5.2 Oracle
5.2.1 Oracle Profile
5.2.2 Oracle Main Business
5.2.3 Oracle SaaS-based CRM Software Products, Services and Solutions
5.2.4 Oracle SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.2.5 Oracle Recent Developments
5.3 Aplicor
5.3.1 Aplicor Profile
5.3.2 Aplicor Main Business
5.3.3 Aplicor SaaS-based CRM Software Products, Services and Solutions
5.3.4 Aplicor SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.3.5 SAP Recent Developments
5.4 SAP
5.4.1 SAP Profile
5.4.2 SAP Main Business
5.4.3 SAP SaaS-based CRM Software Products, Services and Solutions
5.4.4 SAP SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.4.5 SAP Recent Developments
5.5 Microsoft
5.5.1 Microsoft Profile
5.5.2 Microsoft Main Business
5.5.3 Microsoft SaaS-based CRM Software Products, Services and Solutions
5.5.4 Microsoft SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.5.5 Microsoft Recent Developments
5.6 NetSuite
5.6.1 NetSuite Profile
5.6.2 NetSuite Main Business
5.6.3 NetSuite SaaS-based CRM Software Products, Services and Solutions
5.6.4 NetSuite SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.6.5 NetSuite Recent Developments
5.7 SugarCRM
5.7.1 SugarCRM Profile
5.7.2 SugarCRM Main Business
5.7.3 SugarCRM SaaS-based CRM Software Products, Services and Solutions
5.7.4 SugarCRM SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.7.5 SugarCRM Recent Developments
5.8 AppShore
5.8.1 AppShore Profile
5.8.2 AppShore Main Business
5.8.3 AppShore SaaS-based CRM Software Products, Services and Solutions
5.8.4 AppShore SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.8.5 AppShore Recent Developments
5.9 Commence
5.9.1 Commence Profile
5.9.2 Commence Main Business
5.9.3 Commence SaaS-based CRM Software Products, Services and Solutions
5.9.4 Commence SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.9.5 Commence Recent Developments
5.10 aprimo
5.10.1 aprimo Profile
5.10.2 aprimo Main Business
5.10.3 aprimo SaaS-based CRM Software Products, Services and Solutions
5.10.4 aprimo SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.10.5 aprimo Recent Developments
5.11 Highrise
5.11.1 Highrise Profile
5.11.2 Highrise Main Business
5.11.3 Highrise SaaS-based CRM Software Products, Services and Solutions
5.11.4 Highrise SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.11.5 Highrise Recent Developments
5.12 Sage CRM
5.12.1 Sage CRM Profile
5.12.2 Sage CRM Main Business
5.12.3 Sage CRM SaaS-based CRM Software Products, Services and Solutions
5.12.4 Sage CRM SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.12.5 Sage CRM Recent Developments
5.13 Infusionsoft
5.13.1 Infusionsoft Profile
5.13.2 Infusionsoft Main Business
5.13.3 Infusionsoft SaaS-based CRM Software Products, Services and Solutions
5.13.4 Infusionsoft SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.13.5 Infusionsoft Recent Developments
5.14 Apprenda
5.14.1 Apprenda Profile
5.14.2 Apprenda Main Business
5.14.3 Apprenda SaaS-based CRM Software Products, Services and Solutions
5.14.4 Apprenda SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.14.5 Apprenda Recent Developments
5.15 IBM
5.15.1 IBM Profile
5.15.2 IBM Main Business
5.15.3 IBM SaaS-based CRM Software Products, Services and Solutions
5.15.4 IBM SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.15.5 IBM Recent Developments
5.16 Zoho
5.16.1 Zoho Profile
5.16.2 Zoho Main Business
5.16.3 Zoho SaaS-based CRM Software Products, Services and Solutions
5.16.4 Zoho SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.16.5 Zoho Recent Developments
5.17 Software AG
5.17.1 Software AG Profile
5.17.2 Software AG Main Business
5.17.3 Software AG SaaS-based CRM Software Products, Services and Solutions
5.17.4 Software AG SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.17.5 Software AG Recent Developments
5.18 800APPs
5.18.1 800APPs Profile
5.18.2 800APPs Main Business
5.18.3 800APPs SaaS-based CRM Software Products, Services and Solutions
5.18.4 800APPs SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.18.5 800APPs Recent Developments
5.19 Xtools
5.19.1 Xtools Profile
5.19.2 Xtools Main Business
5.19.3 Xtools SaaS-based CRM Software Products, Services and Solutions
5.19.4 Xtools SaaS-based CRM Software Revenue (US$ Million) & (2018-2023)
5.19.5 Xtools Recent Developments
6 North America
6.1 North America SaaS-based CRM Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe SaaS-based CRM Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific SaaS-based CRM Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America SaaS-based CRM Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa SaaS-based CRM Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 SaaS-based CRM Software Market Dynamics
11.1 SaaS-based CRM Software Industry Trends
11.2 SaaS-based CRM Software Market Drivers
11.3 SaaS-based CRM Software Market Challenges
11.4 SaaS-based CRM Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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