The Market Reports
Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com
Service Delivery Automation-Global Market Insights and Sales Trends 2025
Synopsis
Service delivery automation, or SDA, is an umbrella term for the technologies that automate a series of human actions in a business or IT process. It can be used to: Search websites and gather pertinent information. Administer purchase orders and invoices.
The global Service Delivery Automation market size is expected to reach US$ 7560.7 million by 2029, growing at a CAGR of 15.1% from 2023 to 2029. The market is mainly driven by the significant applications of Service Delivery Automation in various end use industries. The expanding demands from the BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation and Retail & Consumer Goods, are propelling Service Delivery Automation market. IT Process Automation, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Business Process Automation segment is estimated at % CAGR for the next seven-year period.
North America accounted for the largest share of the global service delivery automation market due to the implementation of service delivery automation solutions across varied industries in this region. However, major growth will be witnessed in the Asia-Pacific region, mainly attributed to the increasing adoption of service delivery automation solutions across India, China, Japan, and South Korea. The market in the Latin American and MEA regions is growing at a comparatively slower rate due to lack of commercialization of technologies.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Service Delivery Automation, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Service Delivery Automation market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Service Delivery Automation market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Service Delivery Automation sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Service Delivery Automation covered in this report include IBM, Uipath SRL, Ipsoft, Blue Prism, Xerox, Nice Systems, Celaton Limited, Openspan and Automation Anywhere, etc.
The global Service Delivery Automation market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
IBM
Uipath SRL
Ipsoft
Blue Prism
Xerox
Nice Systems
Celaton Limited
Openspan
Automation Anywhere
Arago
Genfour
Exilant Technologies
Softomotive
Sutherland Global Services
Global Service Delivery Automation market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Service Delivery Automation market, Segment by Type:
IT Process Automation
Business Process Automation
Global Service Delivery Automation market, by Application
BFSI
IT, Telecommunication & Media
Travel, Hospitality & Transportation
Retail & Consumer Goods
Healthcare & Pharmaceuticals
Manufacturing & Logistics
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Service Delivery Automation companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Service delivery automation, or SDA, is an umbrella term for the technologies that automate a series of human actions in a business or IT process. It can be used to: Search websites and gather pertinent information. Administer purchase orders and invoices.
The global Service Delivery Automation market size is expected to reach US$ 7560.7 million by 2029, growing at a CAGR of 15.1% from 2023 to 2029. The market is mainly driven by the significant applications of Service Delivery Automation in various end use industries. The expanding demands from the BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation and Retail & Consumer Goods, are propelling Service Delivery Automation market. IT Process Automation, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Business Process Automation segment is estimated at % CAGR for the next seven-year period.
North America accounted for the largest share of the global service delivery automation market due to the implementation of service delivery automation solutions across varied industries in this region. However, major growth will be witnessed in the Asia-Pacific region, mainly attributed to the increasing adoption of service delivery automation solutions across India, China, Japan, and South Korea. The market in the Latin American and MEA regions is growing at a comparatively slower rate due to lack of commercialization of technologies.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Service Delivery Automation, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Service Delivery Automation market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Service Delivery Automation market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Service Delivery Automation sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Service Delivery Automation covered in this report include IBM, Uipath SRL, Ipsoft, Blue Prism, Xerox, Nice Systems, Celaton Limited, Openspan and Automation Anywhere, etc.
The global Service Delivery Automation market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
IBM
Uipath SRL
Ipsoft
Blue Prism
Xerox
Nice Systems
Celaton Limited
Openspan
Automation Anywhere
Arago
Genfour
Exilant Technologies
Softomotive
Sutherland Global Services
Global Service Delivery Automation market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Service Delivery Automation market, Segment by Type:
IT Process Automation
Business Process Automation
Global Service Delivery Automation market, by Application
BFSI
IT, Telecommunication & Media
Travel, Hospitality & Transportation
Retail & Consumer Goods
Healthcare & Pharmaceuticals
Manufacturing & Logistics
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Service Delivery Automation companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Service Delivery Automation
1.1 Service Delivery Automation Market Overview
1.1.1 Service Delivery Automation Product Scope
1.1.2 Service Delivery Automation Market Status and Outlook
1.2 Global Service Delivery Automation Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Service Delivery Automation Market Size by Region (2018-2029)
1.4 Global Service Delivery Automation Historic Market Size by Region (2018-2023)
1.5 Global Service Delivery Automation Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Service Delivery Automation Market Size (2018-2029)
1.6.1 North America Service Delivery Automation Market Size (2018-2029)
1.6.2 Europe Service Delivery Automation Market Size (2018-2029)
1.6.3 Asia-Pacific Service Delivery Automation Market Size (2018-2029)
1.6.4 Latin America Service Delivery Automation Market Size (2018-2029)
1.6.5 Middle East & Africa Service Delivery Automation Market Size (2018-2029)
2 Service Delivery Automation Market by Type
2.1 Introduction
2.1.1 IT Process Automation
2.1.2 Business Process Automation
2.2 Global Service Delivery Automation Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Service Delivery Automation Historic Market Size by Type (2018-2023)
2.2.2 Global Service Delivery Automation Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Service Delivery Automation Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Service Delivery Automation Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Service Delivery Automation Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Service Delivery Automation Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Service Delivery Automation Revenue Breakdown by Type (2018-2029)
3 Service Delivery Automation Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 IT, Telecommunication & Media
3.1.3 Travel, Hospitality & Transportation
3.1.4 Retail & Consumer Goods
3.1.5 Healthcare & Pharmaceuticals
3.1.6 Manufacturing & Logistics
3.1.7 Others
3.2 Global Service Delivery Automation Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Service Delivery Automation Historic Market Size by Application (2018-2023)
3.2.2 Global Service Delivery Automation Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Service Delivery Automation Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Service Delivery Automation Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Service Delivery Automation Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Service Delivery Automation Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Service Delivery Automation Revenue Breakdown by Application (2018-2029)
4 Service Delivery Automation Competition Analysis by Players
4.1 Global Service Delivery Automation Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Service Delivery Automation as of 2022)
4.3 Date of Key Players Enter into Service Delivery Automation Market
4.4 Global Top Players Service Delivery Automation Headquarters and Area Served
4.5 Key Players Service Delivery Automation Product Solution and Service
4.6 Competitive Status
4.6.1 Service Delivery Automation Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 IBM
5.1.1 IBM Profile
5.1.2 IBM Main Business
5.1.3 IBM Service Delivery Automation Products, Services and Solutions
5.1.4 IBM Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.1.5 IBM Recent Developments
5.2 Uipath SRL
5.2.1 Uipath SRL Profile
5.2.2 Uipath SRL Main Business
5.2.3 Uipath SRL Service Delivery Automation Products, Services and Solutions
5.2.4 Uipath SRL Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.2.5 Uipath SRL Recent Developments
5.3 Ipsoft
5.3.1 Ipsoft Profile
5.3.2 Ipsoft Main Business
5.3.3 Ipsoft Service Delivery Automation Products, Services and Solutions
5.3.4 Ipsoft Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.3.5 Blue Prism Recent Developments
5.4 Blue Prism
5.4.1 Blue Prism Profile
5.4.2 Blue Prism Main Business
5.4.3 Blue Prism Service Delivery Automation Products, Services and Solutions
5.4.4 Blue Prism Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.4.5 Blue Prism Recent Developments
5.5 Xerox
5.5.1 Xerox Profile
5.5.2 Xerox Main Business
5.5.3 Xerox Service Delivery Automation Products, Services and Solutions
5.5.4 Xerox Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.5.5 Xerox Recent Developments
5.6 Nice Systems
5.6.1 Nice Systems Profile
5.6.2 Nice Systems Main Business
5.6.3 Nice Systems Service Delivery Automation Products, Services and Solutions
5.6.4 Nice Systems Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.6.5 Nice Systems Recent Developments
5.7 Celaton Limited
5.7.1 Celaton Limited Profile
5.7.2 Celaton Limited Main Business
5.7.3 Celaton Limited Service Delivery Automation Products, Services and Solutions
5.7.4 Celaton Limited Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.7.5 Celaton Limited Recent Developments
5.8 Openspan
5.8.1 Openspan Profile
5.8.2 Openspan Main Business
5.8.3 Openspan Service Delivery Automation Products, Services and Solutions
5.8.4 Openspan Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.8.5 Openspan Recent Developments
5.9 Automation Anywhere
5.9.1 Automation Anywhere Profile
5.9.2 Automation Anywhere Main Business
5.9.3 Automation Anywhere Service Delivery Automation Products, Services and Solutions
5.9.4 Automation Anywhere Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.9.5 Automation Anywhere Recent Developments
5.10 Arago
5.10.1 Arago Profile
5.10.2 Arago Main Business
5.10.3 Arago Service Delivery Automation Products, Services and Solutions
5.10.4 Arago Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.10.5 Arago Recent Developments
5.11 Genfour
5.11.1 Genfour Profile
5.11.2 Genfour Main Business
5.11.3 Genfour Service Delivery Automation Products, Services and Solutions
5.11.4 Genfour Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.11.5 Genfour Recent Developments
5.12 Exilant Technologies
5.12.1 Exilant Technologies Profile
5.12.2 Exilant Technologies Main Business
5.12.3 Exilant Technologies Service Delivery Automation Products, Services and Solutions
5.12.4 Exilant Technologies Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.12.5 Exilant Technologies Recent Developments
5.13 Softomotive
5.13.1 Softomotive Profile
5.13.2 Softomotive Main Business
5.13.3 Softomotive Service Delivery Automation Products, Services and Solutions
5.13.4 Softomotive Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.13.5 Softomotive Recent Developments
5.14 Sutherland Global Services
5.14.1 Sutherland Global Services Profile
5.14.2 Sutherland Global Services Main Business
5.14.3 Sutherland Global Services Service Delivery Automation Products, Services and Solutions
5.14.4 Sutherland Global Services Service Delivery Automation Revenue (US$ Million) & (2018-2023)
5.14.5 Sutherland Global Services Recent Developments
6 North America
6.1 North America Service Delivery Automation Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Service Delivery Automation Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Service Delivery Automation Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Service Delivery Automation Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Service Delivery Automation Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Service Delivery Automation Market Dynamics
11.1 Service Delivery Automation Industry Trends
11.2 Service Delivery Automation Market Drivers
11.3 Service Delivery Automation Market Challenges
11.4 Service Delivery Automation Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
Why ‘The Market Reports’
In Business:
Pre Sales Support:
Post Sales Support:
Turn Around Time:
Clients Served:
Clients Assisted:
Client Types:
Payment:
- Accept global payments [Credit Card / PayPal / Wire Transfer]
- Accept local payments in South Korea, Germany, China and India [Can pay in local currency]
Latest IT & Electronics Market Reports
Payments Accepted From
Connect with us at
Complete Secure Website
