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Unified Communication and Collaboration-Global Market Insights and Sales Trends 2025
Synopsis
Unified communications and collaboration (UCC) describes the combination of communications and collaboration technologies. Until recently, enterprise collaboration vendors were fairly distinct from those for enterprise communications, with software companies like Microsoft and IBM dominating the former and telephony and networking vendors comprising the latter. However, this distinction has become blurred because Microsoft and IBM offer voice and telephony features and vendors like Cisco have moved into the collaboration market.
The global Unified Communication and Collaboration market size is expected to reach US$ 54010 million by 2029, growing at a CAGR of 5.9% from 2023 to 2029. The market is mainly driven by the significant applications of Unified Communication and Collaboration in various end use industries. The expanding demands from the Enterprise Collaboration, Enterprise Telephony and Contact Center,, are propelling Unified Communication and Collaboration market. Collaboration, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Telephone segment is estimated at % CAGR for the next seven-year period.
The rising demand for virtualized communications is expected to aid in the strong growth of this market during the forecast period. Recently, it has been observed that many vendors in the market are introducing virtualization software support in their telephony and UC&C portfolios. Virtualization can address the issue of running virtualized voice and videos in data centers. It can also assist companies in increasing the number of mobile devices and virtual desktops that are hosted on each data center server. Therefore, an increase in the demand for mobile virtualization will aid in the strong growth of this market during the predicted period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Unified Communication and Collaboration, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Unified Communication and Collaboration market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Unified Communication and Collaboration market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Unified Communication and Collaboration sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Unified Communication and Collaboration covered in this report include Avaya, Cisco, IBM, Microsoft, 8x8, Aastra Technologies, Huawei, BroadSoft and Damovo, etc.
The global Unified Communication and Collaboration market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Avaya
Cisco
IBM
Microsoft
8x8
Aastra Technologies
Huawei
BroadSoft
Damovo
Dell
Genesys
HPE
Juniper Networks
Logitech International
Orange
Polycom
Verizon
Global Unified Communication and Collaboration market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Unified Communication and Collaboration market, Segment by Type:
Collaboration
Telephone
Unified Messaging
Conferencing
Services and Tools
Global Unified Communication and Collaboration market, by Application
Enterprise Collaboration
Enterprise Telephony
Contact Center
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Unified Communication and Collaboration companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Unified communications and collaboration (UCC) describes the combination of communications and collaboration technologies. Until recently, enterprise collaboration vendors were fairly distinct from those for enterprise communications, with software companies like Microsoft and IBM dominating the former and telephony and networking vendors comprising the latter. However, this distinction has become blurred because Microsoft and IBM offer voice and telephony features and vendors like Cisco have moved into the collaboration market.
The global Unified Communication and Collaboration market size is expected to reach US$ 54010 million by 2029, growing at a CAGR of 5.9% from 2023 to 2029. The market is mainly driven by the significant applications of Unified Communication and Collaboration in various end use industries. The expanding demands from the Enterprise Collaboration, Enterprise Telephony and Contact Center,, are propelling Unified Communication and Collaboration market. Collaboration, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Telephone segment is estimated at % CAGR for the next seven-year period.
The rising demand for virtualized communications is expected to aid in the strong growth of this market during the forecast period. Recently, it has been observed that many vendors in the market are introducing virtualization software support in their telephony and UC&C portfolios. Virtualization can address the issue of running virtualized voice and videos in data centers. It can also assist companies in increasing the number of mobile devices and virtual desktops that are hosted on each data center server. Therefore, an increase in the demand for mobile virtualization will aid in the strong growth of this market during the predicted period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Unified Communication and Collaboration, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Unified Communication and Collaboration market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Unified Communication and Collaboration market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Unified Communication and Collaboration sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Unified Communication and Collaboration covered in this report include Avaya, Cisco, IBM, Microsoft, 8x8, Aastra Technologies, Huawei, BroadSoft and Damovo, etc.
The global Unified Communication and Collaboration market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Avaya
Cisco
IBM
Microsoft
8x8
Aastra Technologies
Huawei
BroadSoft
Damovo
Dell
Genesys
HPE
Juniper Networks
Logitech International
Orange
Polycom
Verizon
Global Unified Communication and Collaboration market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Unified Communication and Collaboration market, Segment by Type:
Collaboration
Telephone
Unified Messaging
Conferencing
Services and Tools
Global Unified Communication and Collaboration market, by Application
Enterprise Collaboration
Enterprise Telephony
Contact Center
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Unified Communication and Collaboration companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Unified Communication and Collaboration
1.1 Unified Communication and Collaboration Market Overview
1.1.1 Unified Communication and Collaboration Product Scope
1.1.2 Unified Communication and Collaboration Market Status and Outlook
1.2 Global Unified Communication and Collaboration Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Unified Communication and Collaboration Market Size by Region (2018-2029)
1.4 Global Unified Communication and Collaboration Historic Market Size by Region (2018-2023)
1.5 Global Unified Communication and Collaboration Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Unified Communication and Collaboration Market Size (2018-2029)
1.6.1 North America Unified Communication and Collaboration Market Size (2018-2029)
1.6.2 Europe Unified Communication and Collaboration Market Size (2018-2029)
1.6.3 Asia-Pacific Unified Communication and Collaboration Market Size (2018-2029)
1.6.4 Latin America Unified Communication and Collaboration Market Size (2018-2029)
1.6.5 Middle East & Africa Unified Communication and Collaboration Market Size (2018-2029)
2 Unified Communication and Collaboration Market by Type
2.1 Introduction
2.1.1 Collaboration
2.1.2 Telephone
2.1.3 Unified Messaging
2.1.4 Conferencing
2.1.5 Services and Tools
2.2 Global Unified Communication and Collaboration Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Unified Communication and Collaboration Historic Market Size by Type (2018-2023)
2.2.2 Global Unified Communication and Collaboration Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Unified Communication and Collaboration Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Unified Communication and Collaboration Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Unified Communication and Collaboration Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Unified Communication and Collaboration Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Unified Communication and Collaboration Revenue Breakdown by Type (2018-2029)
3 Unified Communication and Collaboration Market Overview by Application
3.1 Introduction
3.1.1 Enterprise Collaboration
3.1.2 Enterprise Telephony
3.1.3 Contact Center
3.2 Global Unified Communication and Collaboration Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Unified Communication and Collaboration Historic Market Size by Application (2018-2023)
3.2.2 Global Unified Communication and Collaboration Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Unified Communication and Collaboration Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Unified Communication and Collaboration Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Unified Communication and Collaboration Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Unified Communication and Collaboration Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Unified Communication and Collaboration Revenue Breakdown by Application (2018-2029)
4 Unified Communication and Collaboration Competition Analysis by Players
4.1 Global Unified Communication and Collaboration Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Unified Communication and Collaboration as of 2022)
4.3 Date of Key Players Enter into Unified Communication and Collaboration Market
4.4 Global Top Players Unified Communication and Collaboration Headquarters and Area Served
4.5 Key Players Unified Communication and Collaboration Product Solution and Service
4.6 Competitive Status
4.6.1 Unified Communication and Collaboration Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Avaya
5.1.1 Avaya Profile
5.1.2 Avaya Main Business
5.1.3 Avaya Unified Communication and Collaboration Products, Services and Solutions
5.1.4 Avaya Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.1.5 Avaya Recent Developments
5.2 Cisco
5.2.1 Cisco Profile
5.2.2 Cisco Main Business
5.2.3 Cisco Unified Communication and Collaboration Products, Services and Solutions
5.2.4 Cisco Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.2.5 Cisco Recent Developments
5.3 IBM
5.3.1 IBM Profile
5.3.2 IBM Main Business
5.3.3 IBM Unified Communication and Collaboration Products, Services and Solutions
5.3.4 IBM Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Recent Developments
5.4 Microsoft
5.4.1 Microsoft Profile
5.4.2 Microsoft Main Business
5.4.3 Microsoft Unified Communication and Collaboration Products, Services and Solutions
5.4.4 Microsoft Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Recent Developments
5.5 8x8
5.5.1 8x8 Profile
5.5.2 8x8 Main Business
5.5.3 8x8 Unified Communication and Collaboration Products, Services and Solutions
5.5.4 8x8 Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.5.5 8x8 Recent Developments
5.6 Aastra Technologies
5.6.1 Aastra Technologies Profile
5.6.2 Aastra Technologies Main Business
5.6.3 Aastra Technologies Unified Communication and Collaboration Products, Services and Solutions
5.6.4 Aastra Technologies Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.6.5 Aastra Technologies Recent Developments
5.7 Huawei
5.7.1 Huawei Profile
5.7.2 Huawei Main Business
5.7.3 Huawei Unified Communication and Collaboration Products, Services and Solutions
5.7.4 Huawei Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.7.5 Huawei Recent Developments
5.8 BroadSoft
5.8.1 BroadSoft Profile
5.8.2 BroadSoft Main Business
5.8.3 BroadSoft Unified Communication and Collaboration Products, Services and Solutions
5.8.4 BroadSoft Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.8.5 BroadSoft Recent Developments
5.9 Damovo
5.9.1 Damovo Profile
5.9.2 Damovo Main Business
5.9.3 Damovo Unified Communication and Collaboration Products, Services and Solutions
5.9.4 Damovo Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.9.5 Damovo Recent Developments
5.10 Dell
5.10.1 Dell Profile
5.10.2 Dell Main Business
5.10.3 Dell Unified Communication and Collaboration Products, Services and Solutions
5.10.4 Dell Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.10.5 Dell Recent Developments
5.11 Genesys
5.11.1 Genesys Profile
5.11.2 Genesys Main Business
5.11.3 Genesys Unified Communication and Collaboration Products, Services and Solutions
5.11.4 Genesys Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.11.5 Genesys Recent Developments
5.12 HPE
5.12.1 HPE Profile
5.12.2 HPE Main Business
5.12.3 HPE Unified Communication and Collaboration Products, Services and Solutions
5.12.4 HPE Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.12.5 HPE Recent Developments
5.13 Juniper Networks
5.13.1 Juniper Networks Profile
5.13.2 Juniper Networks Main Business
5.13.3 Juniper Networks Unified Communication and Collaboration Products, Services and Solutions
5.13.4 Juniper Networks Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.13.5 Juniper Networks Recent Developments
5.14 Logitech International
5.14.1 Logitech International Profile
5.14.2 Logitech International Main Business
5.14.3 Logitech International Unified Communication and Collaboration Products, Services and Solutions
5.14.4 Logitech International Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.14.5 Logitech International Recent Developments
5.15 Orange
5.15.1 Orange Profile
5.15.2 Orange Main Business
5.15.3 Orange Unified Communication and Collaboration Products, Services and Solutions
5.15.4 Orange Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.15.5 Orange Recent Developments
5.16 Polycom
5.16.1 Polycom Profile
5.16.2 Polycom Main Business
5.16.3 Polycom Unified Communication and Collaboration Products, Services and Solutions
5.16.4 Polycom Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.16.5 Polycom Recent Developments
5.17 Verizon
5.17.1 Verizon Profile
5.17.2 Verizon Main Business
5.17.3 Verizon Unified Communication and Collaboration Products, Services and Solutions
5.17.4 Verizon Unified Communication and Collaboration Revenue (US$ Million) & (2018-2023)
5.17.5 Verizon Recent Developments
6 North America
6.1 North America Unified Communication and Collaboration Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Unified Communication and Collaboration Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Unified Communication and Collaboration Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Unified Communication and Collaboration Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Unified Communication and Collaboration Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Unified Communication and Collaboration Market Dynamics
11.1 Unified Communication and Collaboration Industry Trends
11.2 Unified Communication and Collaboration Market Drivers
11.3 Unified Communication and Collaboration Market Challenges
11.4 Unified Communication and Collaboration Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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