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Unified Communication as a Service (UCaaS)-Global Market Insights and Sales Trends 2025

Unified Communication as a Service (UCaaS)-Global Market Insights and Sales Trends 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1860108

No of Pages : 124

Synopsis
Unified communications as a service (UCaaS) is a category of "as a service" or "cloud" delivery mechanisms for enterprise communications. Similar to platform as a service (PaaS, where data center capacity is made available to an enterprise on a consumption model from a service provider), with UCaaS, unified communications services can be made available from the cloud to enterprises.
The global Unified Communication as a Service (UCaaS) market size is expected to reach US$ 10740 million by 2029, growing at a CAGR of 14.3% from 2023 to 2029. The market is mainly driven by the significant applications of Unified Communication as a Service (UCaaS) in various end use industries. The expanding demands from the Large Enterprises and Small and Medium Enterprises (SMEs), are propelling Unified Communication as a Service (UCaaS) market. Public Cloud, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Private Cloud segment is estimated at % CAGR for the next seven-year period.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Unified Communication as a Service (UCaaS), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Unified Communication as a Service (UCaaS) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Unified Communication as a Service (UCaaS) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Unified Communication as a Service (UCaaS) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Unified Communication as a Service (UCaaS) covered in this report include Microsoft, RingCentral, Comcast, 8x8, Cisco, Google, LogMeIn, Mitel and Fuze, etc.
The global Unified Communication as a Service (UCaaS) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Microsoft
RingCentral
Comcast
8x8
Cisco
Google
LogMeIn
Mitel
Fuze
DialPad
Vonage
Windstream
StarBlue
Verizon
Intrado
BT
Orange S.A.
Tata Communications
Zoom
Wildix
Unify
Nextiva
NTT Communications
Masergy
Avaya
PanTerra Networks
NEC
Voyant
CenturyLink
Global Unified Communication as a Service (UCaaS) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Unified Communication as a Service (UCaaS) market, Segment by Type:
Public Cloud
Private Cloud
Global Unified Communication as a Service (UCaaS) market, by Application
Large Enterprises
Small and Medium Enterprises (SMEs)
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Unified Communication as a Service (UCaaS) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index
1 Market Overview of Unified Communication as a Service (UCaaS)
1.1 Unified Communication as a Service (UCaaS) Market Overview
1.1.1 Unified Communication as a Service (UCaaS) Product Scope
1.1.2 Unified Communication as a Service (UCaaS) Market Status and Outlook
1.2 Global Unified Communication as a Service (UCaaS) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Unified Communication as a Service (UCaaS) Market Size by Region (2018-2029)
1.4 Global Unified Communication as a Service (UCaaS) Historic Market Size by Region (2018-2023)
1.5 Global Unified Communication as a Service (UCaaS) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Unified Communication as a Service (UCaaS) Market Size (2018-2029)
1.6.1 North America Unified Communication as a Service (UCaaS) Market Size (2018-2029)
1.6.2 Europe Unified Communication as a Service (UCaaS) Market Size (2018-2029)
1.6.3 Asia-Pacific Unified Communication as a Service (UCaaS) Market Size (2018-2029)
1.6.4 Latin America Unified Communication as a Service (UCaaS) Market Size (2018-2029)
1.6.5 Middle East & Africa Unified Communication as a Service (UCaaS) Market Size (2018-2029)
2 Unified Communication as a Service (UCaaS) Market by Type
2.1 Introduction
2.1.1 Public Cloud
2.1.2 Private Cloud
2.2 Global Unified Communication as a Service (UCaaS) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Unified Communication as a Service (UCaaS) Historic Market Size by Type (2018-2023)
2.2.2 Global Unified Communication as a Service (UCaaS) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Unified Communication as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Unified Communication as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Unified Communication as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Unified Communication as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Unified Communication as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
3 Unified Communication as a Service (UCaaS) Market Overview by Application
3.1 Introduction
3.1.1 Large Enterprises
3.1.2 Small and Medium Enterprises (SMEs)
3.2 Global Unified Communication as a Service (UCaaS) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Unified Communication as a Service (UCaaS) Historic Market Size by Application (2018-2023)
3.2.2 Global Unified Communication as a Service (UCaaS) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Unified Communication as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Unified Communication as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Unified Communication as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Unified Communication as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Unified Communication as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
4 Unified Communication as a Service (UCaaS) Competition Analysis by Players
4.1 Global Unified Communication as a Service (UCaaS) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Unified Communication as a Service (UCaaS) as of 2022)
4.3 Date of Key Players Enter into Unified Communication as a Service (UCaaS) Market
4.4 Global Top Players Unified Communication as a Service (UCaaS) Headquarters and Area Served
4.5 Key Players Unified Communication as a Service (UCaaS) Product Solution and Service
4.6 Competitive Status
4.6.1 Unified Communication as a Service (UCaaS) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Microsoft
5.1.1 Microsoft Profile
5.1.2 Microsoft Main Business
5.1.3 Microsoft Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.1.4 Microsoft Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.1.5 Microsoft Recent Developments
5.2 RingCentral
5.2.1 RingCentral Profile
5.2.2 RingCentral Main Business
5.2.3 RingCentral Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.2.4 RingCentral Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.2.5 RingCentral Recent Developments
5.3 Comcast
5.3.1 Comcast Profile
5.3.2 Comcast Main Business
5.3.3 Comcast Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.3.4 Comcast Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.3.5 8x8 Recent Developments
5.4 8x8
5.4.1 8x8 Profile
5.4.2 8x8 Main Business
5.4.3 8x8 Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.4.4 8x8 Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.4.5 8x8 Recent Developments
5.5 Cisco
5.5.1 Cisco Profile
5.5.2 Cisco Main Business
5.5.3 Cisco Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.5.4 Cisco Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.5.5 Cisco Recent Developments
5.6 Google
5.6.1 Google Profile
5.6.2 Google Main Business
5.6.3 Google Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.6.4 Google Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.6.5 Google Recent Developments
5.7 LogMeIn
5.7.1 LogMeIn Profile
5.7.2 LogMeIn Main Business
5.7.3 LogMeIn Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.7.4 LogMeIn Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.7.5 LogMeIn Recent Developments
5.8 Mitel
5.8.1 Mitel Profile
5.8.2 Mitel Main Business
5.8.3 Mitel Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.8.4 Mitel Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.8.5 Mitel Recent Developments
5.9 Fuze
5.9.1 Fuze Profile
5.9.2 Fuze Main Business
5.9.3 Fuze Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.9.4 Fuze Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.9.5 Fuze Recent Developments
5.10 DialPad
5.10.1 DialPad Profile
5.10.2 DialPad Main Business
5.10.3 DialPad Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.10.4 DialPad Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.10.5 DialPad Recent Developments
5.11 Vonage
5.11.1 Vonage Profile
5.11.2 Vonage Main Business
5.11.3 Vonage Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.11.4 Vonage Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.11.5 Vonage Recent Developments
5.12 Windstream
5.12.1 Windstream Profile
5.12.2 Windstream Main Business
5.12.3 Windstream Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.12.4 Windstream Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.12.5 Windstream Recent Developments
5.13 StarBlue
5.13.1 StarBlue Profile
5.13.2 StarBlue Main Business
5.13.3 StarBlue Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.13.4 StarBlue Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.13.5 StarBlue Recent Developments
5.14 Verizon
5.14.1 Verizon Profile
5.14.2 Verizon Main Business
5.14.3 Verizon Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.14.4 Verizon Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.14.5 Verizon Recent Developments
5.15 Intrado
5.15.1 Intrado Profile
5.15.2 Intrado Main Business
5.15.3 Intrado Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.15.4 Intrado Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.15.5 Intrado Recent Developments
5.16 BT
5.16.1 BT Profile
5.16.2 BT Main Business
5.16.3 BT Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.16.4 BT Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.16.5 BT Recent Developments
5.17 Orange S.A.
5.17.1 Orange S.A. Profile
5.17.2 Orange S.A. Main Business
5.17.3 Orange S.A. Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.17.4 Orange S.A. Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.17.5 Orange S.A. Recent Developments
5.18 Tata Communications
5.18.1 Tata Communications Profile
5.18.2 Tata Communications Main Business
5.18.3 Tata Communications Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.18.4 Tata Communications Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.18.5 Tata Communications Recent Developments
5.19 Zoom
5.19.1 Zoom Profile
5.19.2 Zoom Main Business
5.19.3 Zoom Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.19.4 Zoom Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.19.5 Zoom Recent Developments
5.20 Wildix
5.20.1 Wildix Profile
5.20.2 Wildix Main Business
5.20.3 Wildix Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.20.4 Wildix Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.20.5 Wildix Recent Developments
5.21 Unify
5.21.1 Unify Profile
5.21.2 Unify Main Business
5.21.3 Unify Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.21.4 Unify Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.21.5 Unify Recent Developments
5.22 Nextiva
5.22.1 Nextiva Profile
5.22.2 Nextiva Main Business
5.22.3 Nextiva Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.22.4 Nextiva Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.22.5 Nextiva Recent Developments
5.23 NTT Communications
5.23.1 NTT Communications Profile
5.23.2 NTT Communications Main Business
5.23.3 NTT Communications Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.23.4 NTT Communications Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.23.5 NTT Communications Recent Developments
5.24 Masergy
5.24.1 Masergy Profile
5.24.2 Masergy Main Business
5.24.3 Masergy Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.24.4 Masergy Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.24.5 Masergy Recent Developments
5.25 Avaya
5.25.1 Avaya Profile
5.25.2 Avaya Main Business
5.25.3 Avaya Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.25.4 Avaya Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.25.5 Avaya Recent Developments
5.26 PanTerra Networks
5.26.1 PanTerra Networks Profile
5.26.2 PanTerra Networks Main Business
5.26.3 PanTerra Networks Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.26.4 PanTerra Networks Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.26.5 PanTerra Networks Recent Developments
5.27 NEC
5.27.1 NEC Profile
5.27.2 NEC Main Business
5.27.3 NEC Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.27.4 NEC Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.27.5 NEC Recent Developments
5.28 Voyant
5.28.1 Voyant Profile
5.28.2 Voyant Main Business
5.28.3 Voyant Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.28.4 Voyant Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.28.5 Voyant Recent Developments
5.29 CenturyLink
5.29.1 CenturyLink Profile
5.29.2 CenturyLink Main Business
5.29.3 CenturyLink Unified Communication as a Service (UCaaS) Products, Services and Solutions
5.29.4 CenturyLink Unified Communication as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.29.5 CenturyLink Recent Developments
6 North America
6.1 North America Unified Communication as a Service (UCaaS) Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Unified Communication as a Service (UCaaS) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Unified Communication as a Service (UCaaS) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Unified Communication as a Service (UCaaS) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Unified Communication as a Service (UCaaS) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Unified Communication as a Service (UCaaS) Market Dynamics
11.1 Unified Communication as a Service (UCaaS) Industry Trends
11.2 Unified Communication as a Service (UCaaS) Market Drivers
11.3 Unified Communication as a Service (UCaaS) Market Challenges
11.4 Unified Communication as a Service (UCaaS) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List

Published By : QY Research

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