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Unified Communications as a Service (UCaaS)-Global Market Insights and Sales Trends 2025
Synopsis
UCaaS is a cloud-based deployment model of unified communications (UC) technology such as enterprise audio and video conferencing, hosted VoIP, and cloud private branch exchange (PBX).
The global Unified Communications as a Service (UCaaS) market size is expected to reach US$ 80430 million by 2029, growing at a CAGR of 16.7% from 2023 to 2029. The market is mainly driven by the significant applications of Unified Communications as a Service (UCaaS) in various end use industries. The expanding demands from the Information And Communication Technology (ICT), Banking, Financial Services, Insurance (BFSI), Medical and Retail, are propelling Unified Communications as a Service (UCaaS) market. Single Tenant, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Multi-Tenant segment is estimated at % CAGR for the next seven-year period.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Unified Communications as a Service (UCaaS), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Unified Communications as a Service (UCaaS) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Unified Communications as a Service (UCaaS) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Unified Communications as a Service (UCaaS) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Unified Communications as a Service (UCaaS) covered in this report include Google, Avaya, Cisco, Microsoft, Fuze, West Unified Communications Services, Mitel, PanTerra Networks and Polycom, etc.
The global Unified Communications as a Service (UCaaS) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Google
Avaya
Cisco
Microsoft
Fuze
West Unified Communications Services
Mitel
PanTerra Networks
Polycom
Global Unified Communications as a Service (UCaaS) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Unified Communications as a Service (UCaaS) market, Segment by Type:
Single Tenant
Multi-Tenant
Global Unified Communications as a Service (UCaaS) market, by Application
Information And Communication Technology (ICT)
Banking, Financial Services, Insurance (BFSI)
Medical
Retail
Manufacturing
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Unified Communications as a Service (UCaaS) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
UCaaS is a cloud-based deployment model of unified communications (UC) technology such as enterprise audio and video conferencing, hosted VoIP, and cloud private branch exchange (PBX).
The global Unified Communications as a Service (UCaaS) market size is expected to reach US$ 80430 million by 2029, growing at a CAGR of 16.7% from 2023 to 2029. The market is mainly driven by the significant applications of Unified Communications as a Service (UCaaS) in various end use industries. The expanding demands from the Information And Communication Technology (ICT), Banking, Financial Services, Insurance (BFSI), Medical and Retail, are propelling Unified Communications as a Service (UCaaS) market. Single Tenant, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Multi-Tenant segment is estimated at % CAGR for the next seven-year period.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Unified Communications as a Service (UCaaS), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Unified Communications as a Service (UCaaS) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Unified Communications as a Service (UCaaS) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Unified Communications as a Service (UCaaS) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Unified Communications as a Service (UCaaS) covered in this report include Google, Avaya, Cisco, Microsoft, Fuze, West Unified Communications Services, Mitel, PanTerra Networks and Polycom, etc.
The global Unified Communications as a Service (UCaaS) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Avaya
Cisco
Microsoft
Fuze
West Unified Communications Services
Mitel
PanTerra Networks
Polycom
Global Unified Communications as a Service (UCaaS) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Unified Communications as a Service (UCaaS) market, Segment by Type:
Single Tenant
Multi-Tenant
Global Unified Communications as a Service (UCaaS) market, by Application
Information And Communication Technology (ICT)
Banking, Financial Services, Insurance (BFSI)
Medical
Retail
Manufacturing
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Unified Communications as a Service (UCaaS) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Unified Communications as a Service (UCaaS)
1.1 Unified Communications as a Service (UCaaS) Market Overview
1.1.1 Unified Communications as a Service (UCaaS) Product Scope
1.1.2 Unified Communications as a Service (UCaaS) Market Status and Outlook
1.2 Global Unified Communications as a Service (UCaaS) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Unified Communications as a Service (UCaaS) Market Size by Region (2018-2029)
1.4 Global Unified Communications as a Service (UCaaS) Historic Market Size by Region (2018-2023)
1.5 Global Unified Communications as a Service (UCaaS) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Unified Communications as a Service (UCaaS) Market Size (2018-2029)
1.6.1 North America Unified Communications as a Service (UCaaS) Market Size (2018-2029)
1.6.2 Europe Unified Communications as a Service (UCaaS) Market Size (2018-2029)
1.6.3 Asia-Pacific Unified Communications as a Service (UCaaS) Market Size (2018-2029)
1.6.4 Latin America Unified Communications as a Service (UCaaS) Market Size (2018-2029)
1.6.5 Middle East & Africa Unified Communications as a Service (UCaaS) Market Size (2018-2029)
2 Unified Communications as a Service (UCaaS) Market by Type
2.1 Introduction
2.1.1 Single Tenant
2.1.2 Multi-Tenant
2.2 Global Unified Communications as a Service (UCaaS) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Unified Communications as a Service (UCaaS) Historic Market Size by Type (2018-2023)
2.2.2 Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Unified Communications as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Unified Communications as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Unified Communications as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Unified Communications as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Unified Communications as a Service (UCaaS) Revenue Breakdown by Type (2018-2029)
3 Unified Communications as a Service (UCaaS) Market Overview by Application
3.1 Introduction
3.1.1 Information And Communication Technology (ICT)
3.1.2 Banking, Financial Services, Insurance (BFSI)
3.1.3 Medical
3.1.4 Retail
3.1.5 Manufacturing
3.2 Global Unified Communications as a Service (UCaaS) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Unified Communications as a Service (UCaaS) Historic Market Size by Application (2018-2023)
3.2.2 Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Unified Communications as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Unified Communications as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Unified Communications as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Unified Communications as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Unified Communications as a Service (UCaaS) Revenue Breakdown by Application (2018-2029)
4 Unified Communications as a Service (UCaaS) Competition Analysis by Players
4.1 Global Unified Communications as a Service (UCaaS) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Unified Communications as a Service (UCaaS) as of 2022)
4.3 Date of Key Players Enter into Unified Communications as a Service (UCaaS) Market
4.4 Global Top Players Unified Communications as a Service (UCaaS) Headquarters and Area Served
4.5 Key Players Unified Communications as a Service (UCaaS) Product Solution and Service
4.6 Competitive Status
4.6.1 Unified Communications as a Service (UCaaS) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Google
5.1.1 Google Profile
5.1.2 Google Main Business
5.1.3 Google Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.1.4 Google Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.1.5 Google Recent Developments
5.2 Avaya
5.2.1 Avaya Profile
5.2.2 Avaya Main Business
5.2.3 Avaya Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.2.4 Avaya Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.2.5 Avaya Recent Developments
5.3 Cisco
5.3.1 Cisco Profile
5.3.2 Cisco Main Business
5.3.3 Cisco Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.3.4 Cisco Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Recent Developments
5.4 Microsoft
5.4.1 Microsoft Profile
5.4.2 Microsoft Main Business
5.4.3 Microsoft Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.4.4 Microsoft Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Recent Developments
5.5 Fuze
5.5.1 Fuze Profile
5.5.2 Fuze Main Business
5.5.3 Fuze Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.5.4 Fuze Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.5.5 Fuze Recent Developments
5.6 West Unified Communications Services
5.6.1 West Unified Communications Services Profile
5.6.2 West Unified Communications Services Main Business
5.6.3 West Unified Communications Services Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.6.4 West Unified Communications Services Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.6.5 West Unified Communications Services Recent Developments
5.7 Mitel
5.7.1 Mitel Profile
5.7.2 Mitel Main Business
5.7.3 Mitel Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.7.4 Mitel Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.7.5 Mitel Recent Developments
5.8 PanTerra Networks
5.8.1 PanTerra Networks Profile
5.8.2 PanTerra Networks Main Business
5.8.3 PanTerra Networks Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.8.4 PanTerra Networks Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.8.5 PanTerra Networks Recent Developments
5.9 Polycom
5.9.1 Polycom Profile
5.9.2 Polycom Main Business
5.9.3 Polycom Unified Communications as a Service (UCaaS) Products, Services and Solutions
5.9.4 Polycom Unified Communications as a Service (UCaaS) Revenue (US$ Million) & (2018-2023)
5.9.5 Polycom Recent Developments
6 North America
6.1 North America Unified Communications as a Service (UCaaS) Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Unified Communications as a Service (UCaaS) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Unified Communications as a Service (UCaaS) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Unified Communications as a Service (UCaaS) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Unified Communications as a Service (UCaaS) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Unified Communications as a Service (UCaaS) Market Dynamics
11.1 Unified Communications as a Service (UCaaS) Industry Trends
11.2 Unified Communications as a Service (UCaaS) Market Drivers
11.3 Unified Communications as a Service (UCaaS) Market Challenges
11.4 Unified Communications as a Service (UCaaS) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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