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Global Healthcare CRM (Customer Relationship Management) Market Research Report 2025
Synopsis
The global Healthcare CRM (Customer Relationship Management) market was valued at US$ 12990 million in 2023 and is anticipated to reach US$ 28610 million by 2030, witnessing a CAGR of 11.7% during the forecast period 2024-2030.
According to our research, the global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
This report aims to provide a comprehensive presentation of the global market for Healthcare CRM (Customer Relationship Management), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Healthcare CRM (Customer Relationship Management).
Report Scope
The Healthcare CRM (Customer Relationship Management) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Healthcare CRM (Customer Relationship Management) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Healthcare CRM (Customer Relationship Management) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
SAP
Veeva Systems
Salesforce
Oracle
IBM
Cerner
Lawson and Verint Systems
Nice systems
NetSuite
Microsoft
Amdocs Ltd.
Siemens Healthcare
Accenture
Anthelio Healthcare Solutions
AllScripts Healthcare Solutions Inc.
Talisma
Segment by Type
Predictive CRM
Mobile CRM
Cloud-Based CRM
Social CRM
Collaborative CRM
Segment by Application
Relationship Management
Case Coordination
Community Outreach
Case Management
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Healthcare CRM (Customer Relationship Management) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The global Healthcare CRM (Customer Relationship Management) market was valued at US$ 12990 million in 2023 and is anticipated to reach US$ 28610 million by 2030, witnessing a CAGR of 11.7% during the forecast period 2024-2030.
According to our research, the global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
This report aims to provide a comprehensive presentation of the global market for Healthcare CRM (Customer Relationship Management), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Healthcare CRM (Customer Relationship Management).
Report Scope
The Healthcare CRM (Customer Relationship Management) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Healthcare CRM (Customer Relationship Management) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Healthcare CRM (Customer Relationship Management) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
SAP
Veeva Systems
Salesforce
Oracle
IBM
Cerner
Lawson and Verint Systems
Nice systems
NetSuite
Microsoft
Amdocs Ltd.
Siemens Healthcare
Accenture
Anthelio Healthcare Solutions
AllScripts Healthcare Solutions Inc.
Talisma
Segment by Type
Predictive CRM
Mobile CRM
Cloud-Based CRM
Social CRM
Collaborative CRM
Segment by Application
Relationship Management
Case Coordination
Community Outreach
Case Management
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Healthcare CRM (Customer Relationship Management) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Healthcare CRM (Customer Relationship Management) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Predictive CRM
1.2.3 Mobile CRM
1.2.4 Cloud-Based CRM
1.2.5 Social CRM
1.2.6 Collaborative CRM
1.3 Market by Application
1.3.1 Global Healthcare CRM (Customer Relationship Management) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Relationship Management
1.3.3 Case Coordination
1.3.4 Community Outreach
1.3.5 Case Management
1.3.6 Other
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Healthcare CRM (Customer Relationship Management) Market Perspective (2019-2030)
2.2 Healthcare CRM (Customer Relationship Management) Growth Trends by Region
2.2.1 Global Healthcare CRM (Customer Relationship Management) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Healthcare CRM (Customer Relationship Management) Historic Market Size by Region (2019-2024)
2.2.3 Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Region (2025-2030)
2.3 Healthcare CRM (Customer Relationship Management) Market Dynamics
2.3.1 Healthcare CRM (Customer Relationship Management) Industry Trends
2.3.2 Healthcare CRM (Customer Relationship Management) Market Drivers
2.3.3 Healthcare CRM (Customer Relationship Management) Market Challenges
2.3.4 Healthcare CRM (Customer Relationship Management) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Healthcare CRM (Customer Relationship Management) Players by Revenue
3.1.1 Global Top Healthcare CRM (Customer Relationship Management) Players by Revenue (2019-2024)
3.1.2 Global Healthcare CRM (Customer Relationship Management) Revenue Market Share by Players (2019-2024)
3.2 Global Healthcare CRM (Customer Relationship Management) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Healthcare CRM (Customer Relationship Management) Revenue
3.4 Global Healthcare CRM (Customer Relationship Management) Market Concentration Ratio
3.4.1 Global Healthcare CRM (Customer Relationship Management) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Healthcare CRM (Customer Relationship Management) Revenue in 2023
3.5 Healthcare CRM (Customer Relationship Management) Key Players Head office and Area Served
3.6 Key Players Healthcare CRM (Customer Relationship Management) Product Solution and Service
3.7 Date of Enter into Healthcare CRM (Customer Relationship Management) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Healthcare CRM (Customer Relationship Management) Breakdown Data by Type
4.1 Global Healthcare CRM (Customer Relationship Management) Historic Market Size by Type (2019-2024)
4.2 Global Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Type (2025-2030)
5 Healthcare CRM (Customer Relationship Management) Breakdown Data by Application
5.1 Global Healthcare CRM (Customer Relationship Management) Historic Market Size by Application (2019-2024)
5.2 Global Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Healthcare CRM (Customer Relationship Management) Market Size (2019-2030)
6.2 North America Healthcare CRM (Customer Relationship Management) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Healthcare CRM (Customer Relationship Management) Market Size by Country (2019-2024)
6.4 North America Healthcare CRM (Customer Relationship Management) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Healthcare CRM (Customer Relationship Management) Market Size (2019-2030)
7.2 Europe Healthcare CRM (Customer Relationship Management) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Healthcare CRM (Customer Relationship Management) Market Size by Country (2019-2024)
7.4 Europe Healthcare CRM (Customer Relationship Management) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Healthcare CRM (Customer Relationship Management) Market Size (2019-2030)
8.2 Asia-Pacific Healthcare CRM (Customer Relationship Management) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Healthcare CRM (Customer Relationship Management) Market Size by Region (2019-2024)
8.4 Asia-Pacific Healthcare CRM (Customer Relationship Management) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Healthcare CRM (Customer Relationship Management) Market Size (2019-2030)
9.2 Latin America Healthcare CRM (Customer Relationship Management) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Healthcare CRM (Customer Relationship Management) Market Size by Country (2019-2024)
9.4 Latin America Healthcare CRM (Customer Relationship Management) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Healthcare CRM (Customer Relationship Management) Market Size (2019-2030)
10.2 Middle East & Africa Healthcare CRM (Customer Relationship Management) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Healthcare CRM (Customer Relationship Management) Market Size by Country (2019-2024)
10.4 Middle East & Africa Healthcare CRM (Customer Relationship Management) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 SAP
11.1.1 SAP Company Detail
11.1.2 SAP Business Overview
11.1.3 SAP Healthcare CRM (Customer Relationship Management) Introduction
11.1.4 SAP Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.1.5 SAP Recent Development
11.2 Veeva Systems
11.2.1 Veeva Systems Company Detail
11.2.2 Veeva Systems Business Overview
11.2.3 Veeva Systems Healthcare CRM (Customer Relationship Management) Introduction
11.2.4 Veeva Systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.2.5 Veeva Systems Recent Development
11.3 Salesforce
11.3.1 Salesforce Company Detail
11.3.2 Salesforce Business Overview
11.3.3 Salesforce Healthcare CRM (Customer Relationship Management) Introduction
11.3.4 Salesforce Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.3.5 Salesforce Recent Development
11.4 Oracle
11.4.1 Oracle Company Detail
11.4.2 Oracle Business Overview
11.4.3 Oracle Healthcare CRM (Customer Relationship Management) Introduction
11.4.4 Oracle Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.4.5 Oracle Recent Development
11.5 IBM
11.5.1 IBM Company Detail
11.5.2 IBM Business Overview
11.5.3 IBM Healthcare CRM (Customer Relationship Management) Introduction
11.5.4 IBM Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.5.5 IBM Recent Development
11.6 Cerner
11.6.1 Cerner Company Detail
11.6.2 Cerner Business Overview
11.6.3 Cerner Healthcare CRM (Customer Relationship Management) Introduction
11.6.4 Cerner Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.6.5 Cerner Recent Development
11.7 Lawson and Verint Systems
11.7.1 Lawson and Verint Systems Company Detail
11.7.2 Lawson and Verint Systems Business Overview
11.7.3 Lawson and Verint Systems Healthcare CRM (Customer Relationship Management) Introduction
11.7.4 Lawson and Verint Systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.7.5 Lawson and Verint Systems Recent Development
11.8 Nice systems
11.8.1 Nice systems Company Detail
11.8.2 Nice systems Business Overview
11.8.3 Nice systems Healthcare CRM (Customer Relationship Management) Introduction
11.8.4 Nice systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.8.5 Nice systems Recent Development
11.9 NetSuite
11.9.1 NetSuite Company Detail
11.9.2 NetSuite Business Overview
11.9.3 NetSuite Healthcare CRM (Customer Relationship Management) Introduction
11.9.4 NetSuite Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.9.5 NetSuite Recent Development
11.10 Microsoft
11.10.1 Microsoft Company Detail
11.10.2 Microsoft Business Overview
11.10.3 Microsoft Healthcare CRM (Customer Relationship Management) Introduction
11.10.4 Microsoft Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.10.5 Microsoft Recent Development
11.11 Amdocs Ltd.
11.11.1 Amdocs Ltd. Company Detail
11.11.2 Amdocs Ltd. Business Overview
11.11.3 Amdocs Ltd. Healthcare CRM (Customer Relationship Management) Introduction
11.11.4 Amdocs Ltd. Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.11.5 Amdocs Ltd. Recent Development
11.12 Siemens Healthcare
11.12.1 Siemens Healthcare Company Detail
11.12.2 Siemens Healthcare Business Overview
11.12.3 Siemens Healthcare Healthcare CRM (Customer Relationship Management) Introduction
11.12.4 Siemens Healthcare Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.12.5 Siemens Healthcare Recent Development
11.13 Accenture
11.13.1 Accenture Company Detail
11.13.2 Accenture Business Overview
11.13.3 Accenture Healthcare CRM (Customer Relationship Management) Introduction
11.13.4 Accenture Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.13.5 Accenture Recent Development
11.14 Anthelio Healthcare Solutions
11.14.1 Anthelio Healthcare Solutions Company Detail
11.14.2 Anthelio Healthcare Solutions Business Overview
11.14.3 Anthelio Healthcare Solutions Healthcare CRM (Customer Relationship Management) Introduction
11.14.4 Anthelio Healthcare Solutions Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.14.5 Anthelio Healthcare Solutions Recent Development
11.15 AllScripts Healthcare Solutions Inc.
11.15.1 AllScripts Healthcare Solutions Inc. Company Detail
11.15.2 AllScripts Healthcare Solutions Inc. Business Overview
11.15.3 AllScripts Healthcare Solutions Inc. Healthcare CRM (Customer Relationship Management) Introduction
11.15.4 AllScripts Healthcare Solutions Inc. Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.15.5 AllScripts Healthcare Solutions Inc. Recent Development
11.16 Talisma
11.16.1 Talisma Company Detail
11.16.2 Talisma Business Overview
11.16.3 Talisma Healthcare CRM (Customer Relationship Management) Introduction
11.16.4 Talisma Revenue in Healthcare CRM (Customer Relationship Management) Business (2019-2024)
11.16.5 Talisma Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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