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Healthcare CRM (Customer Relationship Management)-Global Market Insights and Sales Trends 2025
Synopsis
The global Healthcare CRM (Customer Relationship Management) market size is expected to reach US$ 28610 million by 2029, growing at a CAGR of 11.7% from 2023 to 2029. The market is mainly driven by the significant applications of Healthcare CRM (Customer Relationship Management) in various end use industries. The expanding demands from the Relationship Management, Case Coordination, Community Outreach and Case Management, are propelling Healthcare CRM (Customer Relationship Management) market. Predictive CRM, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Mobile CRM segment is estimated at % CAGR for the next seven-year period.
The global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Healthcare CRM (Customer Relationship Management), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Healthcare CRM (Customer Relationship Management) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Healthcare CRM (Customer Relationship Management) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Healthcare CRM (Customer Relationship Management) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Healthcare CRM (Customer Relationship Management) covered in this report include SAP, Veeva Systems, Salesforce, Oracle, IBM, Cerner, Lawson and Verint Systems, Nice systems and NetSuite, etc.
The global Healthcare CRM (Customer Relationship Management) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
SAP
Veeva Systems
Salesforce
Oracle
IBM
Cerner
Lawson and Verint Systems
Nice systems
NetSuite
Microsoft
Amdocs Ltd.
Siemens Healthcare
Accenture
Anthelio Healthcare Solutions
AllScripts Healthcare Solutions Inc.
Talisma
Global Healthcare CRM (Customer Relationship Management) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Healthcare CRM (Customer Relationship Management) market, Segment by Type:
Predictive CRM
Mobile CRM
Cloud-Based CRM
Social CRM
Collaborative CRM
Global Healthcare CRM (Customer Relationship Management) market, by Application
Relationship Management
Case Coordination
Community Outreach
Case Management
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Healthcare CRM (Customer Relationship Management) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
The global Healthcare CRM (Customer Relationship Management) market size is expected to reach US$ 28610 million by 2029, growing at a CAGR of 11.7% from 2023 to 2029. The market is mainly driven by the significant applications of Healthcare CRM (Customer Relationship Management) in various end use industries. The expanding demands from the Relationship Management, Case Coordination, Community Outreach and Case Management, are propelling Healthcare CRM (Customer Relationship Management) market. Predictive CRM, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Mobile CRM segment is estimated at % CAGR for the next seven-year period.
The global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Healthcare CRM (Customer Relationship Management), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Healthcare CRM (Customer Relationship Management) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Healthcare CRM (Customer Relationship Management) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Healthcare CRM (Customer Relationship Management) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Healthcare CRM (Customer Relationship Management) covered in this report include SAP, Veeva Systems, Salesforce, Oracle, IBM, Cerner, Lawson and Verint Systems, Nice systems and NetSuite, etc.
The global Healthcare CRM (Customer Relationship Management) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
SAP
Veeva Systems
Salesforce
Oracle
IBM
Cerner
Lawson and Verint Systems
Nice systems
NetSuite
Microsoft
Amdocs Ltd.
Siemens Healthcare
Accenture
Anthelio Healthcare Solutions
AllScripts Healthcare Solutions Inc.
Talisma
Global Healthcare CRM (Customer Relationship Management) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Healthcare CRM (Customer Relationship Management) market, Segment by Type:
Predictive CRM
Mobile CRM
Cloud-Based CRM
Social CRM
Collaborative CRM
Global Healthcare CRM (Customer Relationship Management) market, by Application
Relationship Management
Case Coordination
Community Outreach
Case Management
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Healthcare CRM (Customer Relationship Management) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Healthcare CRM (Customer Relationship Management)
1.1 Healthcare CRM (Customer Relationship Management) Market Overview
1.1.1 Healthcare CRM (Customer Relationship Management) Product Scope
1.1.2 Healthcare CRM (Customer Relationship Management) Market Status and Outlook
1.2 Global Healthcare CRM (Customer Relationship Management) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Healthcare CRM (Customer Relationship Management) Market Size by Region (2018-2029)
1.4 Global Healthcare CRM (Customer Relationship Management) Historic Market Size by Region (2018-2023)
1.5 Global Healthcare CRM (Customer Relationship Management) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Healthcare CRM (Customer Relationship Management) Market Size (2018-2029)
1.6.1 North America Healthcare CRM (Customer Relationship Management) Market Size (2018-2029)
1.6.2 Europe Healthcare CRM (Customer Relationship Management) Market Size (2018-2029)
1.6.3 Asia-Pacific Healthcare CRM (Customer Relationship Management) Market Size (2018-2029)
1.6.4 Latin America Healthcare CRM (Customer Relationship Management) Market Size (2018-2029)
1.6.5 Middle East & Africa Healthcare CRM (Customer Relationship Management) Market Size (2018-2029)
2 Healthcare CRM (Customer Relationship Management) Market by Type
2.1 Introduction
2.1.1 Predictive CRM
2.1.2 Mobile CRM
2.1.3 Cloud-Based CRM
2.1.4 Social CRM
2.1.5 Collaborative CRM
2.2 Global Healthcare CRM (Customer Relationship Management) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Healthcare CRM (Customer Relationship Management) Historic Market Size by Type (2018-2023)
2.2.2 Global Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Type (2018-2029)
3 Healthcare CRM (Customer Relationship Management) Market Overview by Application
3.1 Introduction
3.1.1 Relationship Management
3.1.2 Case Coordination
3.1.3 Community Outreach
3.1.4 Case Management
3.1.5 Other
3.2 Global Healthcare CRM (Customer Relationship Management) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Healthcare CRM (Customer Relationship Management) Historic Market Size by Application (2018-2023)
3.2.2 Global Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Healthcare CRM (Customer Relationship Management) Revenue Breakdown by Application (2018-2029)
4 Healthcare CRM (Customer Relationship Management) Competition Analysis by Players
4.1 Global Healthcare CRM (Customer Relationship Management) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Healthcare CRM (Customer Relationship Management) as of 2022)
4.3 Date of Key Players Enter into Healthcare CRM (Customer Relationship Management) Market
4.4 Global Top Players Healthcare CRM (Customer Relationship Management) Headquarters and Area Served
4.5 Key Players Healthcare CRM (Customer Relationship Management) Product Solution and Service
4.6 Competitive Status
4.6.1 Healthcare CRM (Customer Relationship Management) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 SAP
5.1.1 SAP Profile
5.1.2 SAP Main Business
5.1.3 SAP Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.1.4 SAP Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.1.5 SAP Recent Developments
5.2 Veeva Systems
5.2.1 Veeva Systems Profile
5.2.2 Veeva Systems Main Business
5.2.3 Veeva Systems Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.2.4 Veeva Systems Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.2.5 Veeva Systems Recent Developments
5.3 Salesforce
5.3.1 Salesforce Profile
5.3.2 Salesforce Main Business
5.3.3 Salesforce Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.3.4 Salesforce Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.3.5 Oracle Recent Developments
5.4 Oracle
5.4.1 Oracle Profile
5.4.2 Oracle Main Business
5.4.3 Oracle Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.4.4 Oracle Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.4.5 Oracle Recent Developments
5.5 IBM
5.5.1 IBM Profile
5.5.2 IBM Main Business
5.5.3 IBM Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.5.4 IBM Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.5.5 IBM Recent Developments
5.6 Cerner
5.6.1 Cerner Profile
5.6.2 Cerner Main Business
5.6.3 Cerner Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.6.4 Cerner Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.6.5 Cerner Recent Developments
5.7 Lawson and Verint Systems
5.7.1 Lawson and Verint Systems Profile
5.7.2 Lawson and Verint Systems Main Business
5.7.3 Lawson and Verint Systems Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.7.4 Lawson and Verint Systems Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.7.5 Lawson and Verint Systems Recent Developments
5.8 Nice systems
5.8.1 Nice systems Profile
5.8.2 Nice systems Main Business
5.8.3 Nice systems Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.8.4 Nice systems Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.8.5 Nice systems Recent Developments
5.9 NetSuite
5.9.1 NetSuite Profile
5.9.2 NetSuite Main Business
5.9.3 NetSuite Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.9.4 NetSuite Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.9.5 NetSuite Recent Developments
5.10 Microsoft
5.10.1 Microsoft Profile
5.10.2 Microsoft Main Business
5.10.3 Microsoft Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.10.4 Microsoft Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.10.5 Microsoft Recent Developments
5.11 Amdocs Ltd.
5.11.1 Amdocs Ltd. Profile
5.11.2 Amdocs Ltd. Main Business
5.11.3 Amdocs Ltd. Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.11.4 Amdocs Ltd. Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.11.5 Amdocs Ltd. Recent Developments
5.12 Siemens Healthcare
5.12.1 Siemens Healthcare Profile
5.12.2 Siemens Healthcare Main Business
5.12.3 Siemens Healthcare Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.12.4 Siemens Healthcare Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.12.5 Siemens Healthcare Recent Developments
5.13 Accenture
5.13.1 Accenture Profile
5.13.2 Accenture Main Business
5.13.3 Accenture Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.13.4 Accenture Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.13.5 Accenture Recent Developments
5.14 Anthelio Healthcare Solutions
5.14.1 Anthelio Healthcare Solutions Profile
5.14.2 Anthelio Healthcare Solutions Main Business
5.14.3 Anthelio Healthcare Solutions Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.14.4 Anthelio Healthcare Solutions Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.14.5 Anthelio Healthcare Solutions Recent Developments
5.15 AllScripts Healthcare Solutions Inc.
5.15.1 AllScripts Healthcare Solutions Inc. Profile
5.15.2 AllScripts Healthcare Solutions Inc. Main Business
5.15.3 AllScripts Healthcare Solutions Inc. Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.15.4 AllScripts Healthcare Solutions Inc. Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.15.5 AllScripts Healthcare Solutions Inc. Recent Developments
5.16 Talisma
5.16.1 Talisma Profile
5.16.2 Talisma Main Business
5.16.3 Talisma Healthcare CRM (Customer Relationship Management) Products, Services and Solutions
5.16.4 Talisma Healthcare CRM (Customer Relationship Management) Revenue (US$ Million) & (2018-2023)
5.16.5 Talisma Recent Developments
6 North America
6.1 North America Healthcare CRM (Customer Relationship Management) Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Healthcare CRM (Customer Relationship Management) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Healthcare CRM (Customer Relationship Management) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Healthcare CRM (Customer Relationship Management) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Healthcare CRM (Customer Relationship Management) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Healthcare CRM (Customer Relationship Management) Market Dynamics
11.1 Healthcare CRM (Customer Relationship Management) Industry Trends
11.2 Healthcare CRM (Customer Relationship Management) Market Drivers
11.3 Healthcare CRM (Customer Relationship Management) Market Challenges
11.4 Healthcare CRM (Customer Relationship Management) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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